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1.8 from 81 reviews
5 stars
12
4 stars
5
3 stars
1
2 stars
3
1 stars
60
Overall Review of BANNER Home Care
caveat30 reviews mention this
Communication and callbacks frustrate people
Many residents describe long phone holds and missed callbacks.
A recurring problem in reviews is difficulty reaching the company by phone, including long hold times and promises that a return call will happen but do not. Several reviews also mention systems that route calls to voicemail or incorrect contacts, which adds delays when families need help quickly. Even when some employees are described as polite on the phone, the follow-through complaints remain consistent.
caveat25 reviews mention this
Orders and supplies arrive late
Residents frequently report delays in getting medical equipment.
Many reviewers describe orders taking weeks or longer, including problems processing CPAP and other equipment requests. Several mention that items were not delivered as promised, were defective when they arrived, or required additional back-and-forth to get corrected. A number of reviews describe families feeling they have to keep calling because updates are not provided unless they reach out.
caveat12 reviews mention this
Billing, insurance, and paperwork issues
Some residents describe confusing charges and insurance problems.
A subset of reviews point to billing issues, including double billing, unexpected monthly charges, and concerns about whether what was promised matches what was billed. Others describe being unable to get insurance orders filled or being told they are out of network, even when they say the insurance was valid. Several also mention paperwork barriers, such as needing approvals or delays tied to missing or not received information.
common6 reviews mention this
In-home care can go well
Some reviews highlight positive in-home nursing and therapy experiences.
Although many reviews focus on customer service and delays, some residents describe good outcomes with in-home nursing and therapy, including PT and OT following injuries or surgery. A few also name specific staff members or therapists as professional, helpful, and encouraging during sessions. Even with those positives, other reviews still report serious communication and equipment issues, so experiences appear mixed depending on the situation.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Phoenix Sky Harbor International (11 miles away)
Nearby Places of Interest
Pharmacies
Walmart Pharmacy (0.5 miles)
Walgreens (1.5 miles)
Walgreens (2.1 miles)
Walgreens (2.6 miles)
CVS Pharmacy (2.7 miles)
Walgreens (3 miles)
Walgreens (3.1 miles)
Restaurants
Arizona Wilderness Brewing Co. (0.8 miles)
In-N-Out Burger (1.7 miles)
Chick-Fil-A (1.8 miles)
Green Corner Restaurant (1.8 miles)
Hibachi Grill Super Buffet (1.8 miles)
Sidewinder Subs (1.9 miles)
Tom Ryan's (2.7 miles)
Cafes
Panera Bread (1.8 miles)
Panera Bread (4.5 miles)
Peixoto Coffee Roasters (5 miles)
Starbucks (5.3 miles)
Infusion Coffee & Tea (5.7 miles)
Starbucks (5.7 miles)
Starbucks (5.8 miles)
Theaters
AMC Mesa Grand 14 (1.9 miles)
Alamo Drafthouse Tempe (5 miles)
Harkins Tempe Marketplace 16 (5.6 miles)
Physicians
Oasis Behavioral Health Hospital (2.5 miles)
Southwest Endoscopy & Srgcntr (3 miles)
Gilbert Primary Care (4 miles)
Eye Concepts Vision Center (4.3 miles)
Riviera Opticare (4.5 miles)
Chandler Eyecare (4.8 miles)
Arizona Sun Family Medicine (5 miles)
Places of Worship
First United Methodist Church of Gilbert (2.7 miles)
Mesa Arizona Temple (2.8 miles)
Church of Jesus Christ of Latter Day Saints (4.1 miles)
Kingdom Hall (4.4 miles)
Temple Emanuel (5.3 miles)
Church of Jesus Christ of Latter Day Saints (5.5 miles)
Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
The article clarifies common misconceptions about Powers of Attorney (POA), highlighting the necessity of the principal's consent, the limitations on an agent's authority, and the importance of mental capacity when signing. It also distinguishes between various types of POAs, addresses concerns about potential abuse, and emphasizes the need for legal consultation to ensure valid and up-to-date documents.
Senior move management provides specialized support for older adults relocating by assisting with logistics, emotional challenges, and downsizing decisions to ensure a smooth transition to new living environments. These services address the unique needs of seniors and have become increasingly important as baby boomers retire and seek to downsize.
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Phoenix Sky Harbor International (11 miles away)
Small-capacity, personalized care
Nurturing Our Elders: Linda's Journey of Supporting Her Mother
A Comprehensive Exploration of Common Misunderstandings about Powers of Attorney
Senior Move Management: Understanding the Role, Value, and Associated Costs