Pure Intentions Homecare

Pros

• Cornerstone provides excellent service and is highly recommended.
• Cornerstone is a great company to work for with flexible availability.
• Cornerstone Caregiving communicates smoothly, is supportive, and checks back regularly to stay up-to-date.
• They accommodate sudden schedule changes with advance notice and offer reasonable pricing while caring well for loved ones.
• The caregiver provided by Cornerstone is understanding, patient, hard-working, and pleasant.
• Cornerstone is a wonderful company for families to receive care and is highly recommended.
• Kross and the Cornerstone caregiver team are communicative, kind, and caring; highly recommended for seniors in Huntsville.
• Kross is an incredible community member with dedication to helping those in need.

Cons

• One reviewer claimed the company is professional in words but unreliable in actions, with caregivers quitting due to not being paid for their time worked.
• They alleged most caregivers are not certified as promised, leading to constant turnover and new faces every week.
• No-shows and last-minute substitutions were reported, with no advance notice given to the client.
• Overtime charges were billed after the company failed to retain staff.
• A caregiver allegedly told the loved one not to take all medications, with hospice supposedly trying to kill her faster.
• A caregiver reportedly hit a family vehicle and left mid-shift.
• Mileage charges for caregiver travel to the home were billed and later refunded after questioning, described as an oversight.

Review

Cornerstone Caregiving and Kross are described by many clients as a responsive and caring option for senior support, with several praising how quickly help can arrive when it's needed most. One reviewer recounted an "excellent service" experience where they called on Thursday and had assistance by Friday, highlighting the speed and reliability that can come with this agency. Another voice emphasized the practical side of service: when a caregiver is needed, the team shows up and lends a hand promptly, which sets a positive tone for families seeking timely support.

Within the Cornerstone family, there is a strong sense of opportunity and growth. A current employee described Cornerstone as a "great company to work for," noting the flexibility of scheduling and describing how the company is evolving in a positive direction. They even shared that they earned employee of the month in their first month on the team, suggesting a workplace culture that recognizes dedication and contribution. This perspective helps paint Cornerstone as more than just a service provider; for some, it is a valued place of employment with a supportive environment.

Several reviews focus on the quality of care and the strength of communication. Customers repeatedly mention smooth, ongoing communication and regular check-ins to ensure needs stay up-to-date. They appreciate the willingness to accommodate sudden schedule changes when advance notice is provided, and they find the pricing reasonable for the reliability and care received. The caregivers themselves are often described in glowing terms - understanding, patient, hard-working, and pleasant to have around - contributing to a sense of comfort for both the patient and family members. Taken together, these notes reinforce that for many families, Cornerstone's approach feels attentive and dependable.

Other remarks echo the sense that Cornerstone can be a solid choice for family members requiring ongoing support. A reviewer stated that Cornerstone is a "wonderful company for your family member to receive their needs," and expressed a clear willingness to recommend the agency. This strongly favorable view aligns with the broader theme of compassionate care and dependable service, especially for families navigating the complexities of caregiving.

Yet the narrative is not one-sided. There is a deeply negative account that raises serious concerns about reliability and governance. This reviewer charged that the agency can be "professional in their words, but not their actions," describing persistent caregiver turnover and a pattern of no-shows and overtime disputes. They claimed caregivers are not always certified as promised, with new faces appearing weekly and staff leaving loyal employees to work overtime. The reviewer alleged concrete missteps, including a caregiver advising a loved one against taking all medications, a subsequent incident in which a caregiver allegedly hit a vehicle, and billing practices that charged for mileage driven by workers - charges that were then refunded after questions were raised. The message here is stark: the franchise owner can be a compelling salesman, but the reviewer warned others to be cautious, arguing that the experience caused significant mental and emotional distress and was not worth the anguish.

Another negative post details a similar thread of communication lapses and reliability issues during the initial weeks of service. A caregiver reportedly came twice and then did not show up, with the agency promising a substitute that never arrived. The client had to cancel an appointment at the last minute after being told the substitute was en route but never appearing, and they noted that the caregiver had already informed Cornerstone she could not be there the day before. The lack of timely communication about the change left the customer in a difficult position and underscored the frustration that can accompany early-stage experiences with the agency.

Against these mixed experiences, there are several consistently positive notes about community presence and personal dedication. Reviewers celebrate Kross and the Cornerstone caregiver team for being communicative, kind, and caring, with a willingness to share information openly. One line captures the sentiment well: "Kross and the Cornerstone caregiver team have been communicative, kind, caring, and open to share information." This reflects a belief in the reliability of the team to treat seniors with respect and to keep families informed. The Huntsville-area focus also comes through clearly in praise for how the agency serves local families, including those with a mother who has Alzheimer's. The reviewers emphasize extra care and kindness toward both the mother and the father, noting that the agency moved to the Huntsville area last November and that they wish they had found Cornerstone sooner. For these families, the prospect of ongoing partnership feels positive and hopeful, with plans to continue using the service in the present and the future.

Finally, a note of community gratitude rounds out the collection of impressions. A reporter calls Kross "an incredible community member with absolute dedication to helping those in need," expressing gratitude that someone with such commitment exists to support families when they need it most. Taken together, the range of reviews paints a nuanced picture: many families sing Cornerstone's praises for responsiveness, flexible scheduling, compassionate caregivers, and strong communication, especially for seniors and loved ones with complex needs. At the same time, there are stark warnings about reliability, consistency, and certain administrative practices that have caused distress for some families. For anyone considering Cornerstone Caregiving and Kross, the message is clear: strong, personalized care and community commitment appear to be real strengths, but it's important to carefully evaluate fit, verify certifications, and ensure clear expectations up front to avoid the kinds of frustrations that some reviewers experienced.

This part of Huntsville, Alabama offers a convenient and vibrant community for senior living. With multiple pharmacies nearby, medical care is easily accessible. There are also a variety of physicians' offices providing specialized healthcare services in close proximity. In terms of dining options, there are several cafes and restaurants offering diverse menus to cater to different tastes. Additionally, parks provide opportunities for outdoor recreation and relaxation. Places of worship are available for spiritual nourishment and community engagement. Nearby hospitals ensure that top-notch medical care is readily available when needed. Overall, this area provides a well-rounded environment with essential amenities for seniors looking for a comfortable and convenient place to call home.

Pharmacies

• Walgreens (0.2 miles)
• Huntsville Hospital Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Propst Discount Drugs (2.8 miles)

Physicians

• Pathology Associates (0.5 miles)
• Clearview Cancer Institute (0.9 miles)
• Lee, Danny Danny Lee, MD Laser Eye Center (1.3 miles)
• Huntsville Pediatric Associates (1.3 miles)
• Phoenix Womens Health (1.6 miles)
• Tennessee Valley Life Center (1.7 miles)
• Hearing & Speech Clinic (1.7 miles)

Cafes

• Blue Plate Cafe (0.5 miles)
• Gold Sprint Coffee (0.7 miles)
• Starbucks (1.7 miles)
• Honest Coffee Roasters (2 miles)
• Starbucks (2.1 miles)
• Starbucks (2.6 miles)

Restaurants

• Hops n Guac (0.6 miles)
• Straight To Ale Brewing (0.6 miles)
• Ale's Kitchen (0.6 miles)
• Campus No. 805 (0.7 miles)
• Yellowhammer Brewing (0.7 miles)
• Baumhower’s Victory Grille - Huntsville (1.3 miles)
• Super Chix (1.3 miles)

Parks

• Milton Frank Stadium (0.6 miles)
• Big Spring Park (1.8 miles)
• Mayfair Park (1.9 miles)
• John Hunt Park (2.3 miles)

Places of Worship

• First Baptist Church (1.5 miles)
• Church of the Nativity Episcopal (2 miles)

Hospitals

• Uab Health Center Huntsville (1.7 miles)
• Hh Cvicu (1.9 miles)
• Huntsville Hospital for Women & Children (2.2 miles)
• Crestwood Women's Center (2.6 miles)
• Crestwood Medical Center (2.6 miles)