Big Springs Specialty Care center

Pros

• The staff are very caring and kind, and they want residents to be comfortable and well cared for.
• Lexy is praised for her care, and several other staff members are noted as being very good to the mother.
• Eva, Lucinda, and Bronma are named for their excellent care.
• Chara the nurse is great and shows genuine care.
• The facility is well-staffed with an amazing rehab department, and the mother is safe and receiving the care she needs to return home.
• CNAs in the morning are great, especially Twin, and the overall staff is kind and helpful with clean facilities.

Cons

• The reviews claim the facility never answers the phone and hangs up when they do.
• The management is described as very unprofessional, with persistent understaffing and overworked aides, and the building claimed to be dirty and not properly disinfected.
• Residents are left in soiled conditions for hours, including being left in urine or feces and not attended to promptly.
• MRSA infections and other serious complications are attributed to inadequate care, with calls for the place to be shut down.
• Staff are accused of being rude, abusive, yelling at patients, and showing a lack of empathy.
• Medications, including pain meds, insulin, and other essential drugs, are not given on time or are withheld.
• Documentation errors and miscommunication, such as reading the wrong chart, are reported.
• The facility is described as so unsafe that reviewers warn others not to send loved ones there, with some calling for health department action.
• Injuries go unreported and staff are said to lie about care.
• The place is labeled unprofessional and unhygienic and many reviewers say it should be shut down.

Review

The range of experiences at this facility is astonishingly wide, spanning moments of genuine care and professional warmth to days of alarming neglect and systemic dysfunction. On one end of the spectrum, families describe staff who are compassionate, patient, and genuinely focused on comfort and rehabilitation. They highlight dedicated nurses and aides who go the extra mile, with particular praise for names like Lexy, Eva, Lucinda, and Bronma, among others. In these accounts, patients feel safe and well-supported, and rehab teams are described as knowledgeable and effective in helping loved ones regain strength and independence. Some reviewers emphasize the overall culture of kindness and a commitment from many staffers to treat residents with dignity, noting that in the right hands, this place can be a place of progress and reassurance for families navigating a difficult time.

But those positive stories sit side by side with a chorus of severe criticisms and urgent warnings. A number of reviewers describe the facility as understaffed and overworked, arguing that this reality directly translates into neglect and slow responses to calls for help. They recount days when residents waited for assistance for hours, or did not receive basic needs like meals or medications on time. The tone in these reviews is often accusatory and distressed, with repeated allegations that patients were left unattended, left in soiled conditions, or not provided essential care like insulin, pain relief, or antibiotics according to prescribed schedules. One reviewer even states that their loved one ended up without care for 18 hours, missing multiple medications, a situation that is chilling in its implications.

Numerous accounts pull back the curtain on serious safety and quality-of-care concerns. Several reviewers report infections and complications that appear to have originated in the facility, including a case of MRSA that reportedly escalated to septic encephalopathy after discharge to a hospital. Other residents are described as being left in soiled beds, with wounds or bedsores, or with clothing or linens left off after attempts to help them. There are claims that patient charts were misread or read incorrectly, leading to wrong medications or missed treatments. The combination of infections, falls, sedation or confusion after surgery, and lapses in routine care creates a narrative of a place where patient safety may be compromised when staffing and oversight fail.

The negative narratives are also explicit about days when communication, organization, and accountability seemed to falter. Some reviews describe rude or unprofessional behavior from staff or administrators and point to a lack of empathy toward residents and their families. Several families recount experiences of poor maintenance, mold, and general cleanliness concerns, along with worries about whether the kitchen and dining services keep residents fed and nourished in a timely fashion. The sentiment is that, while the facility may be well-regarded in some circles and on certain shifts, there is a persistent undercurrent of dissatisfaction and fear among families who've watched their loved ones suffer or experience setbacks after short stays that were supposed to be rehabilitation.

A subset of reviews paints a more chaotic picture of the patient journey, from intake through discharge. There are stories of quick, disorganized discharges without proper planning for home health services, and of being buzzed in or out of the building by individuals who aren't clearly verified as authorized visitors. Several families describe long drives to visit a loved one only to find care gaps that undermine trust in the facility's ability to coordinate care. For many, these episodes reinforce a perception that the facility operates in a manner that prioritizes throughput over patient-centered care, with the inevitable consequence of confusion and distress for families navigating a complex medical landscape.

In the midst of these opposing narratives, there are still pockets of consistent praise for what seems to be a distinct contrast in the workforce. Reviewers who have encountered the rehab department during periods of strong staffing and attentive leadership describe a different reality - more timely assistance, clearer communication, and a stronger sense of safety for patients. Some caregivers commend the rehabilitation team for their expertise and the tangible improvements they've seen in mobility and independence, underscoring that the facility's potential for high-quality care is very real when the stars align - adequate staffing, engaged aides, and committed nurses in place.

Taken together, the collection of reviews presents a facility whose reputation hinges on consistency and staffing levels as much as on the dedication and skill of individual caregivers. For families considering care here, the message is nuanced and clear: there are days and staff members that shine, delivering compassionate, effective rehab and patient-centered care; and there are days when the system appears overwhelmed, with delays, lapses in medication and hygiene, and reports of unsafe conditions. Prospective families would be well advised to visit with a critical eye, ask pointed questions about staffing ratios, medication management, infection control, and discharge planning, and seek the most up-to-date feedback from current residents and families. In environments like this, the difference between a hopeful, restorative experience and a troubling, unsafe one often comes down to the specifics of who is on shift, how well the facility is managed on any given day, and how vigorously concerns are addressed when they arise.

This part of Huntsville, Alabama offers a convenient and diverse array of amenities for senior living. With a variety of restaurants ranging from fast food to fine dining, there are plenty of options for dining out. Additionally, there are places of worship nearby for spiritual needs and cafes for socializing over coffee. There is also easy access to medical care with several physician offices and hospitals in the vicinity, providing peace of mind for healthcare needs. The presence of pharmacies ensures easy access to medications as well. For outdoor recreation, there are parks within a short distance for leisurely strolls or enjoying nature. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down in Huntsville.

Restaurants

• Chick-Fil-A (0.2 miles)
• Cajun Steamer (0.2 miles)
• Taco Bell (0.5 miles)
• Cotton Row Restaurant (0.5 miles)
• Baumhower’s Victory Grille - Huntsville (0.5 miles)
• Bad Daddy's Burger Bar (0.6 miles)
• Los Mariachis (0.6 miles)

Places of Worship

• First Baptist Church (0.2 miles)
• Church of the Nativity Episcopal (0.6 miles)

Cafes

• Starbucks (0.2 miles)
• Honest Coffee Roasters (0.6 miles)
• Gold Sprint Coffee (0.9 miles)
• Blue Plate Cafe (1.4 miles)
• Starbucks (1.6 miles)
• Starbucks (2.2 miles)

Physicians

• Pugh Brenda L - Rheumatology Associates-North Alabama (0.2 miles)
• Hearing & Speech Clinic (0.2 miles)
• Huntsville Surgical As (0.3 miles)
• Bioimaging MRI Center (0.3 miles)
• Bioimaging of Huntsville (0.3 miles)
• Tennessee Valley Life Center (0.3 miles)
• Huntsville Pediatric Associates (0.3 miles)

Hospitals

• Uab Health Center Huntsville (0.2 miles)
• Hh Cvicu (0.3 miles)
• Huntsville Hospital for Women & Children (0.7 miles)
• Crestwood Medical Center (2.1 miles)
• Crestwood Women's Center (2.2 miles)

Pharmacies

• Huntsville Hospital Pharmacy (0.3 miles)
• Propst Discount Drugs (1.3 miles)
• Walgreens (1.5 miles)

Parks

• Big Spring Park (0.4 miles)
• Mayfair Park (1 miles)
• Milton Frank Stadium (1.5 miles)