500 Street. Clair Avenue Southwest, Huntsville, AL 35801
For more information about senior living options: (844) 490-3973
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The staff at Big Springs are very caring and kind, making residents comfortable and well taken care of. Lexy is highly regarded for her care. Chara the nurse is great and genuinely cares about patients. All nursing staff are amazing and attentive to residents' needs. The facility is described as a four-star facility with an amazing rehab department, and the mom is safe and receiving the care she needs to return home. The facilities are clean and the staff are super kind and helpful.
The staff is described as understaffed and overworked, with management that is unprofessional and uncaring toward patients and staff. The facility is described as dirty and disgusting, with mold in the walls and maintenance staff who don't know what they're doing. Residents are left in soiled or urine-soaked beds for hours, and calls for help frequently go unanswered. Medications are not given on time or at all, leading to dangerous events like missed doses and seizures. There are reports of neglect and abusive behavior, including leaving patients without insulin or pain relief for long periods and staff yelling. Infections such as MRSA occurred after admission, raising serious concerns about infection control. Some reviews note incorrect or missing patient charts, causing miscommunication and mismanagement of care. Discharge planning is chaotic, with abrupt discharges and no clear arrangements for home health services. There are multiple lawsuits and calls for health authorities to shut the facility down.A wide range of experiences color the picture of Big Springs Rehab, with some families praising individual caregivers and the rehab program, and others sounding alarms about safety, cleanliness, and management. Taken together, the comments reveal a facility that can feel like two different places depending on who is there, what shift, and which department is involved. On one end, there are glowing tributes to staff who were described as caring, patient, and genuinely focused on their patients' comfort and recovery. On the other, there are repeated accusations of neglect, poor communication, and seriously troubling conditions.
Several reviewers singled out the Rehab team and several individual caregivers as bright spots. One writer highlighted "the people who work there" as very caring and wanting residents to be comfortable and taken care of, noting that Lexy "rocks" and that there were many others who had been "so good to my mother." Names crop up repeatedly in these moments of praise: Eva, Lucinda, and Bronma were mentioned with warmth, even though the writer admitted not knowing all the staff's names but wishing they did. A separate note from a different reviewer echoed appreciation for the staff, stating simply that the "great CNAs in the morning, especially Twin" and that the OT/PT team was "great," with Presely specifically called out as doing well. Another guest wrote that "Staff is super kind. Every time I've been there to visit the staff have been very helpful," and that the facility was clean with the mother receiving good care. In short, positive experiences tend to center on compassionate bedside manners, attentiveness in rehab sessions, and a sense that certain individuals truly cared for their loved ones.
Yet the same facility is described in starkly contrasting terms by other reviewers. A recurring theme is severe understaffing and high workload on aides, leading to delayed responses and inconsistent care. The frustration with communication is palpable in several recountings: one patient notes a disconnect between what is being told and what actually happens, while another complains that the front desk and call lights are not consistently answered. One family member even mentions that their loved one had to endure long stretches without assistance, with notes that "they stay understaffed and aides overworked." The implication across these accounts is a pattern where the facility's daily operations struggle to meet the needs of residents because there aren't enough hands on deck.
Concerns about medical care and safety appear in multiple, more alarming stories. Several reviewers describe situations where medications were delayed, omitted, or not administered correctly ? in one case resulting in seizures, and in another instance contributing to dangerous blood sugar rises. There are also vivid reports of residents left in soiled conditions, including being found in soiled diapers or urine-soaked beds for hours, and of wounds or bedsores that were not promptly managed. MRSA infections, removal of essential medications, and even a patient being found with a bed in disarray or with bed clothes in disarray add to a troubling pattern of neglect allegations. One reviewer recounts a situation where MRSA led to serious complications and expresses fear about the possibility of not surviving, while another describes a family member who went back to the facility after surgery only to experience further harm and deterioration.
Some stories carry warnings about the facility's overall leadership and accountability. A number of comments accuse management of being unprofessional or indifferent, with explicit calls for shutdowns or investigations. Mention of lawsuits, mold in the walls, and maintenance issues paints a picture of a facility struggling with infrastructure and governance, not just day-to-day staffing. The language used by several reviewers is strong and urgent: phrases like "do not send your family here," "this place should be shut down," and "the health department should go through there" convey deep distrust and concern about safety and quality of care.
Intermixed with the harsh critiques are experiences that acknowledge change over time. A few reviewers note that conditions or perceptions have shifted, suggesting that some days are better than others. For example, one reader who had previously given the place poor marks later comments that "things obviously have changed since last posts," and that staff remain "very helpful" and the facility appears cleaner during visits. These statements imply variability by shift, staff turnover, or evolving policies, and they remind readers that feedback may reflect different moments in the facility's ongoing operation.
Taken as a whole, the collection presents a facility that elicits strong emotions on both ends of the spectrum. The positive reviews emphasize compassionate care, effective rehab, and dedicated workers who go the extra mile for residents and their families. The negative reviews raise serious concerns about safety, timely care, infection control, and administrative accountability, including allegations of neglect, poor communication, and unsafe conditions. For anyone considering Big Springs Rehab, the threads suggest a need for thorough, on-site evaluation: observe staffing ratios across shifts, verify how medications are managed and delivered, inspect cleanliness and infection-control practices, review recent incident reports or health department notes, and speak directly with multiple staff members and families to get a sense of consistency in care beyond the best moments captured in individual stories. The stories underscore a clear caution: the facility can provide meaningful, life-changing care in the hands of attentive, capable workers, but there are also very real and serious risks that must be addressed to ensure every resident's safety and dignity.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Huntsville International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Diversicare of Big Springs in Huntsville, AL is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services for its residents.
The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. Community-operated transportation is available to ensure easy access to nearby destinations. For those who enjoy staying connected, there is a computer center with Wi-Fi/high-speed internet.
Residents can enjoy their meals in the spacious dining room, which offers restaurant-style dining. Special dietary restrictions are accommodated, including diabetes diets. Housekeeping services are provided to maintain a clean and comfortable environment.
A variety of recreational options are available to keep residents active and engaged. The fitness room allows residents to exercise at their own pace, while the gaming room provides opportunities for friendly competition. Outdoor spaces and gardens offer tranquil settings for relaxation and socialization. A small library is also available for book lovers.
Care services at Diversicare of Big Springs include 24-hour call system and supervision for round-the-clock assistance when needed. Trained staff provide help with activities of daily living such as bathing, dressing, and transfers. Medication management ensures the proper administration of medications.
The community also prioritizes mental wellness with a dedicated program designed to support emotional well-being. Transportation arrangements are made both for non-medical purposes and for doctor's appointments.
In terms of location, Diversicare of Big Springs benefits from its proximity to various amenities in the area. There are six cafes nearby, offering convenient options for socializing or enjoying a cup of coffee. Three parks provide opportunities for outdoor recreation and relaxation. Nearby pharmacies ensure easy access to medications, while numerous physicians are available for medical care needs. Restaurants offer plenty of dining options, catering to different tastes. Places of worship offer spiritual support within close reach, and five hospitals provide accessible healthcare facilities.
Overall, Diversicare of Big Springs provides a well-rounded and caring environment for seniors, offering both the amenities and care services necessary to support their well-being and quality of life.
Diversicare Of Big Springs is located at 500 Street. Clair Avenue Southwest, Huntsville, AL 35801 in Madison County, Alabama
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