Windsor House
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4411 Mcallister Drive, Huntsville, AL 35805
For more information about senior living options: (844) 490-3973
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Windsor House is described as pleasant and well-communicated about concerns, with one reviewer giving it top stars. The staff is caring and residents are shown love and not abused. The facility has helpful staff, ample space for walking, and new leadership, signaling progress. It has been wonderful for a reviewer's mother, with veteran CNAs training newcomers and the patient gaining weight and happiness. The activity director is amazing, with frequent engaging activities and events like a harvest festival. Administration is attentive to concerns and memory care is moving in the right direction.
The facility was filthy and smelled terrible, with numerous safety and sanitation issues. Staff did not respond to residents' calls for help, which led to falls and unsafe conditions. A resident had to relieve herself without assistance, ending up in urine and feces. The fall left her with diminished mobility and a bleak prognosis. Families were not allowed to see their loved ones or be informed about their condition. Residents were left soiled and underfed; meals were cold and untouched. There were safety hazards such as broken doors, nonfunctional exits, and unsanitary rooms. CNAs were often on their phones and failed to provide compassionate care. The memory care unit's policy allowing men resulted in a negative experience for a resident. A friend's 45-day stay was described as hell, with screaming, dirty food, neglected wound care, invasions of privacy, and theft. Call buttons were tied up, residents couldn't reach them, and roaches were present. Pipes were rusted, water could not be drunk from the sink, and hot water caused burns during showers. The reviewer believes the facility should be closed and would not recommend it.Windsor House emerges in these accounts as a place that inspires strong feelings on all sides. For every story of care and improvement there are others that vividly describe neglect, danger, and fear. Family members paint a landscape of care that can feel at once hopeful and alarming, depending on the day and the staff they encountered. Across the board, the facility is described as a work in progress, with some caregivers and administrators turning a corner while others seem overwhelmed or unreachable. What remains constant in many of these voices is a longing for safety, dignity, and timely help for loved ones who cannot advocate for themselves.
One of the most harrowing portraits centers on a spouse who went to Windsor House to recover after hospital care needed for a spine issue. The reviewer describes a place that "stunk and was filthy," where a broken toilet seat nearly caused a fall and where a call for help to use the bathroom went unanswered. The next day brought a fall that allegedly left the wife with no feeling in her legs and greatly diminished mobility. The patient reportedly sat in urine and feces while waiting for assistance, and when the fall occurred, the staff allegedly blamed the patient for the incident. This account ends with a stark warning: the care was so concerning that the reviewer implores others not to send their loved ones there, suggesting the chances of a positive outcome were close to zero in that setting.
In contrast, other voices mention a more mixed but occasionally hopeful experience. A few reviews celebrate moments of care and communication, noting that concerns were raised and addressed, or that staff made genuine efforts to help. One commenter speaks of a family member who was cared for for ten months and - while acknowledging the process is a work in progress - feels that the sibling "is shown love, is not abused, and great attempts are being made to support her needs." This reviewer emphasizes that the core of Windsor House can be good and points to certain staff as "true to the heart" people who give the facility a thumbs up. The sentiment reflects a belief that improvements are possible when administration is responsive and when compassionate staff are part of the daily routine.
Other testimonies are more pointedly negative and describe conditions that raise alarms about safety and quality of life. A common thread is the perception of inadequate staffing and the visible consequences: residents left soiled or unfed, meals served cold, and caregivers seen rushing between tasks with little time for proper attention. One reviewer explicitly says that their loved one was left "soiled" and not fed properly, and that cold meals were the norm due to staff shortages. Another describes a facility where a parent was "taken out the first day" after a negative initial impression, underscoring a sense that the environment failed to meet even basic expectations for comfort and care. There are also stories of residents not receiving timely assistance or being treated in ways that feel dismissive or impersonal.
Beyond day-to-day care, several accounts touch on safety hazards and maintenance concerns that would worry any family member. Multiple reviews allege that safety features are in disrepair - keypad doors that don't work, exit doors that have been broken for months, and common areas where residents can wander without appropriate supervision. The physical environment is described as deteriorating in ways that create real fire-safety and infection-control concerns: unsanitary rooms, urinated floors not promptly cleaned, and a sense that essential amenities like proper bathing and clean water were inconsistently available. In one particularly vivid instance, a resident reportedly went nine days without a bath or a shower, while another notes that hot water in showers could reach dangerous temperatures. The combination of broken infrastructure and perceived indifference from leadership contributes to a climate of fear rather than reassurance for several families.
The social environment at Windsor House also appears to be two-sided. Some families recount positive moments - activity directors who engage residents with puzzles, festivals that bring residents together, and staff who take the time to explain concerns and celebrate improvements. There are mentions of a new director of nursing, new administrators, and veterans who train newcomers, all of which point to a culture of growth and accountability in certain wings of the facility. Yet these improvements are juxtaposed with stories of residents who feel disconnected, or whose families feel unable to bridge gaps in care because of staff shortages, high turnover, and variability in the day-to-day experience from one shift to another. The effect is a place that feels both hopeful and unsettled, depending on which staff member happened to be on duty and how engaged the leadership was at the time.
Some of the strongest warnings come from accounts of extreme mistreatment and alleged wrongdoing. One reviewer recounts a friend who experienced 45 days of "hell" with screams, dirty food photos, neglected post-surgery care, and even theft of personal belongings. The language used is blunt and urgent: "IF YOU LOVE THIS PERSON, DO NOT SEND THEM HERE," followed by a claim that staff were actively trying to misrepresent a resident's status and steal property. This narrative underscores a fear that, beyond neglect, there can be active exploitation, with dire consequences for trust and safety. A separate post laments the broader harm done to a parent who seemed to exit worse than they entered, fueling calls that Windsor House should be closed down. Taken together, these stories highlight the darkest potential outcomes when care breaks down and accountability falters.
The collection of accounts ultimately presents Windsor House as a facility with significant variability in quality. Some families report noticeable improvements, clearer communication, and dedicated staff who care deeply about residents' well-being. Others describe environments that feel unsafe, unsanitary, and inadequately supervised, with a pattern of outdated infrastructure and perceived indifference from leadership. The most compelling takeaway is the importance of ongoing oversight, consistent staffing, and transparent, responsive administration - elements that seem pivotal in determining whether Windsor House can move from a place that inspires fear in some families to one that earns trust through reliable, compassionate care. For families considering Windsor House, these stories underscore the necessity of visiting in person, asking detailed questions about staffing and safety, and insisting on clear channels for reporting concerns and tracking improvements over time.
117 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Huntsville International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor House in Huntsville, AL is a skilled nursing facility that provides comprehensive care services for seniors. The community offers a range of amenities to ensure the comfort and convenience of its residents. Each room is fully furnished and equipped with air-conditioning, cable or satellite TV, and private bathrooms. Residents can enjoy delicious meals in the restaurant-style dining room that accommodates special dietary restrictions.
Windsor House promotes an active lifestyle through various activities and programs. Community-sponsored activities are organized for social engagement, while fitness programs help residents stay active and healthy. Planned day trips are also arranged for residents to explore the surrounding area. The community has a small library and gaming room for entertainment purposes.
The care services at Windsor House are exceptional, ensuring residents receive 24-hour supervision and assistance with daily living tasks such as bathing, dressing, and transfers. The community employs a mental wellness program to support the emotional well-being of its residents. Medication management is provided along with assistance in managing diabetes care and special dietary needs.
Transportation arrangement is available for non-medical purposes such as shopping or outings, as well as transportation to doctors' appointments when needed. The community operates a computer center and offers Wi-Fi/high-speed internet access so residents can stay connected with their loved ones.
Located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals; Windsor House provides convenient access to essential services within the local area.
Overall, Windsor House in Huntsville, AL is dedicated to providing compassionate care in a warm and welcoming environment where seniors can thrive while maintaining their independence and enjoying an active lifestyle.
This part of Huntsville, Alabama offers a variety of healthcare options with several physicians, pharmacies, and hospitals located within a few miles. In addition to medical facilities, there are also plenty of dining choices ranging from casual eateries like Sonic Drive-In and Olive Garden to breweries like Straight To Ale Brewing and Yellowhammer Brewing. For those who enjoy outdoor activities, there are several parks nearby including Big Spring Park and John Hunt Park. The area also has a mix of cafes such as Blue Plate Cafe and Starbucks for socializing or relaxing with a cup of coffee. Residents can also find places of worship like First Baptist Church and Oakwood University Seventh Day Adventist Church for spiritual support. Overall, this neighborhood provides convenient access to essential services while offering opportunities for leisure and community engagement.
Windsor House is located at 4411 Mcallister Drive, Huntsville, AL 35805 in Madison County, Alabama
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