Presbyterian Apartments Inc

Pros

• The place is very clean and safe, ideal for seniors.
• The staff are very nice, with Sherry singled out for kindness.
• The apartments are nice and well kept.
• The complex is excellent, clean, and the staff is fantastic.
• It's a lovely place for seniors, with well-maintained buildings, tidy grounds, and tasteful interior d?cor, plus engaging activities and responsive maintenance.
• The security is great and it's nice for older residents.
• Management and maintenance teams are excellent, with good activities for seniors.
• Residents' families report clean apartments, friendly and helpful staff, and protective care for residents.
• It's a great place for elderly people to live peacefully and safely.
• The community features well-maintained common areas, a 24/7 front desk, and regular events.

Cons

• Bed bugs, roaches, and mold are present throughout the building, making it a nasty place despite tidy appearances.
• The pest control service doesn't work for roaches.
• It should not be chosen for housing; there are better places to live.
• Bugs are still crawling around and residents are terrified.
• There was a long-lasting infestation (bed bugs, roaches, water bugs) for weeks, and plumbing leaks created a hole, with repairs taking 14 days, allowing bugs to spread.
• Spraying was done but not a single bug was killed.
• The manager screamed at grieving family members, showing a complete lack of empathy and terrible treatment.

Review

In these reviews of a senior living community, experiences run the gamut from bright praise to sharp warnings. Several readers describe a place that feels well-kept and safe for older adults: clean in appearance, with friendly staff, secure grounds, and a welcoming sense of community. They emphasize helpful maintenance crews, attentive front-desk staff, and a schedule of activities that makes life engaging for seniors. For many families, the facility is seen as a solid option where loved ones can enjoy independence in a well-maintained environment, with tasteful decor, comfortable common areas, and a strong emphasis on safety and companionship.

But beneath the surface, there is a persistent and troubling counter-narrative. A number of reviewers report serious pest problems that undermine the living experience. Bed bugs and roaches appear repeatedly, sometimes in large numbers, and the issue seems stubborn despite pest-control efforts. One writer notes that heat is used to kill bedbugs, and another mentions a pest-control service that does not seem effective against roaches. The situation is described as ongoing and distressing, with residents and their families visibly frightened or uncomfortable. In several accounts, infestations persist for weeks or spread through the building, particularly when leaks and plumbing problems create new routes for pests to invade living spaces.

Leaks and mold compound the problems for some residents. A serious example mentions a big hole above a bathroom due to a pipe leak, followed by a 14-day delay in repairs that allowed bugs to crawl in and spread. Another reviewer notes musty or smoky odors in some units, which adds to an impression of building maintenance challenges. These issues are not just cosmetic; they affect the perceived safety and quality of life, and in some cases they lead to calls to health authorities or to plans to move out. The contrast between the clean public spaces and the problems behind apartment doors creates a dissonant overall impression for prospective residents.

Maintenance responsiveness is a mixed bag. Some reviewers praise quick handling of requests and attentive staff who remember residents and look after their safety. They describe a supportive atmosphere where staff are friendly, protective, and available around the clock, contributing to a sense of peace and security. Others recount the opposite experience: a manager who screamed at family members who were trying to clean out an apartment after a death, an encounter described as cruel and devoid of empathy. That encounter stands out as a stark reminder that interpersonal dynamics with management can dramatically color the overall experience, even in a setting that otherwise emphasizes care and safety.

The community atmosphere is repeatedly highlighted as a positive feature for many residents. Several reviews emphasize the senior-friendly design, quiet and secure surroundings, and the opportunities for social engagement. The building is praised for being bright, spacious, and well-decorated, with common rooms, a large parlor, and a meeting room that facilitate socializing and activities. Regular events - exercise classes, religious services, and health checkups - along with the perception that staff know residents well, contribute to a feeling of belonging and continuity for those who call this place home. For some families, this sense of community and stability is a major reason they choose to stay or to move a loved one in.

Personal stories run deeply through the feedback. Families speak of loved ones who have lived there for years and clearly value the environment for their independence and safety. Parents and grandparents are described as thriving in a setting that is quiet, secure, and well maintained, with many noting that their relatives are happy and cared for by friendly staff. Yet these powerful endorsements are tempered by warnings from others - about bed bugs and roaches, about delays in repairs, about odors and mold, and about negative interactions with management during emotionally charged times. The dichotomy is striking: the same place that can feel like a warm, well-run home to one family can feel perilous or neglectful to another.

Overall, the sentiment is that this is a well-intentioned, capable senior living option with many strengths - clean facilities, safety, helpful staff, meaningful activities, and a strong sense of community - yet it is also a place where significant pest and maintenance problems can seriously undermine the living experience. The presence of bed bugs, roaches, and mold, coupled with perceived lapses in responsiveness and empathy from some managers, leads some reviewers to urge caution. There are concerns about the neighborhoods surrounding the complex as well, though the property's gated and enclosed setup provides some reassurance about security. Given the mixed experiences, many readers conclude with the blunt advice that there are better places to live, while others remain hopeful that improvements in pest control, repairs, and staff training could tilt the balance toward a consistently positive experience for all residents.

Cafes

• Starbucks (0.2 miles)
• Honest Coffee Roasters (1.4 miles)
• Blue Plate Cafe (1.6 miles)
• Gold Sprint Coffee (2 miles)
• Starbucks (2 miles)
• Alchemy (3.5 miles)

Physicians

• Nephon Vascular Access Center (0.3 miles)
• Retina Specialists of North Alabama (1.2 miles)
• The Eye Center (1.2 miles)
• Imhotep Pediatrics Services (1.4 miles)
• Hearing & Speech Clinic (1.6 miles)
• Clearview Cancer Institute (1.7 miles)
• Huntsville Pediatric Associates (1.7 miles)

Restaurants

• End Zone (0.4 miles)
• Dallas Mill Deli (0.9 miles)
• Olive Garden (1 miles)
• Furniture Factory Bar & Grill (1.1 miles)
• Mad Malts Brewing (1.1 miles)
• Chuck E. Cheese's (1.3 miles)
• The Bottle (1.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Propst Discount Drugs (1.7 miles)
• Huntsville Hospital Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Parks

• Big Spring Park (1.5 miles)
• Milton Frank Stadium (2.5 miles)
• Mayfair Park (2.8 miles)
• Oak Park Playground (3.1 miles)
• Maplewood Park (3.4 miles)

Places of Worship

• Church of the Nativity Episcopal (1.5 miles)
• First Baptist Church (1.8 miles)
• Oakwood University Seventh Day Adventist Church (2.7 miles)

Hospitals

• Hh Cvicu (2 miles)
• Uab Health Center Huntsville (2.1 miles)
• Huntsville Hospital for Women & Children (2.3 miles)
• Brooks Home Healthcare (2.4 miles)
• Crestwood Medical Center (3.9 miles)