Synergy Home Care of Alabama

Pros

• The service is excellent and highly recommended for Kross and his business.
• Cornerstone is a great company to work for, with flexible availability.
• Cornerstone Caregiving communicates smoothly, is highly supportive, and regularly checks in to stay aligned with needs.
• The price is reasonable, and Cornerstone Caregiving is great with loved ones they assist.
• The caregiver provided is understanding, patient, hard-working, and pleasant to be around.
• Cornerstone Caregiving is a wonderful company for families to receive care.
• Kross is an incredible community member with dedication to helping those in need.
• Kross and the Cornerstone caregiver team are communicative, kind, caring, and open to sharing information.

Cons

• They claim Cornerstone is unreliable, with caregivers quitting because they're not paid for their time, leading to new faces every week and frequent no-shows.
• They claim they were charged for overtime and mileage that were later refunded after being questioned, implying mismanagement.
• They claim a caregiver told their loved one not to take all of her medications and suggested hospice was trying to kill her.
• They claim a caregiver was fired mid-shift and that caregiver then hit one of their vehicles.
• They claim there is poor communication and last-minute or no advance notice for scheduling changes or cancellations.
• They advise others to skip the company, stating it is not worth the anguish.

Review

Cornerstone Caregiving, led in part by Kross, generates a wide range of impressions from people who have used their services. On the positive end, several reviewers describe exceptionally prompt and effective assistance. One caller noted that they reached out on a Thursday and had help lined up by Friday, a turnaround that left them enthusiastic about the responsiveness of the team and eager to recommend Kross and his business to others. This sense of quick, reliable support sets a hopeful tone for families seeking timely help for loved ones.

There are also strong endorsements from people who work with Cornerstone. A reviewer who is employed by the company called Cornerstone a great place to work, highlighting flexibility with availability and an unexpected early win - being named employee of the month in their first month on the team. This suggests a culture that recognizes staff contributions and values adaptability, which can translate into steadier, more consistent care for clients.

For families and the elderly, Cornerstone's communication and overall approach receive frequent praise. Several reviews describe smooth communication, supportive contact, and regular check-ins to stay current on any shifting needs. The company is also praised for its willingness to accommodate sudden changes to schedules - so long as notice is given ahead of the next visit - and for offering a price that reviewers feel is reasonable. The caregivers themselves are repeatedly described as understanding, patient, hard-working, and pleasant to be around, with many emphasizing the extra care provided to loved ones who have conditions like Alzheimer's. In these accounts, Cornerstone and its caregivers are portrayed as genuinely kind and attentive to both the senior and their family members.

Some reviewers frame Cornerstone as a wonderful option for family members who need ongoing support. They emphasize that the agency has moved into the Huntsville area and that it serves seniors in that region, including those with Alzheimer's. For families in need, these testimonials convey hope that Cornerstone can provide meaningful assistance and companionship, while also easing the burden on busy relatives. The sense conveyed is that, when things go smoothly, Cornerstone can be a dependable partner in caring for aging loved ones.

However, the picture is not uniformly positive. A subset of reviews raises serious concerns about reliability and practice. One account claims that the company is professional in word but not in action, characterizing the operation as unreliable because many caregivers either quit or fail to be paid for their time, leading to a revolving door of new faces. In this view, overtime is charged due to the company's inability to retain staff, and there are accusations of no-shows and last-minute scheduling problems that impose stress on families. There are even more alarming allegations, including claims that a caregiver advised a loved one against taking all prescribed medications and that hospice providers were blamed for facilitating harm. The reviewer states they fired the caregiver mid-shift and notes a subsequent incident in which the caregiver allegedly damaged a vehicle before leaving. Overbilling concerns are also raised, with mileage charges for caregiver travel reportedly refunded only after questions were raised about the charges as "overseen." Taken together, these elements paint a picture of a company that, for some families, caused significant distress and distrust.

Another strongly negative thread centers on reliability and communication gaps. One reviewer reports that a caregiver arrived only twice and then did not show up, with the company providing a substitute only after being told the original caregiver could not come. The reviewer had to cancel an appointment at the last minute, and there was a failure to notify them in a timely way - an issue they say occurred within the first two weeks of using the service. The frustration here is palpable: when families rely on care, last-minute cancellations and a lack of advance communication can undermine safety and stability at home.

Amid these contrasting experiences, several reviews reiterate that Kross and the Cornerstone caregiver team have demonstrated ongoing, positive qualities when things are aligned. Reviewers describe them as communicative, kind, and caring, with a strong commitment to sharing information and supporting the family's needs. For some, these are the kinds of interactions that justify continuing to use Cornerstone now and into the future, especially for seniors with complex needs in the Huntsville area. One reviewer even frames Kross as a valuable community member to whom families turn when their loved ones require assistance, underscoring the trust built through consistent, compassionate involvement.

In summary, Cornerstone Caregiving (and Kross) elicit a broad spectrum of experiences. On the plus side, families frequently praise rapid response times, flexible scheduling, transparent communication, fair pricing, and caregivers who are patient, attentive, and supportive to seniors with conditions like Alzheimer's. The company is also seen as a strong community presence in Huntsville, with favorable impressions from staff and grateful families alike. On the other hand, there are significant warnings about reliability and consistency, including claims of turnover, missed appointments, unauthorized overtime charges, and serious accusations about caregiver behavior and safety. Prospective clients are urged to weigh these perspectives carefully, consider visiting in person, and discuss expectations about scheduling, caregiver stability, training, and accountability with Cornerstone to determine if the service aligns with their loved one's needs. Overall, the testimonials reflect a company with meaningful strengths and clear areas where improvements are urged, making it important for families to gather as much information as possible before committing.

This area of Huntsville, Alabama offers a variety of amenities that would cater to seniors looking for convenience and accessibility. With several cafes within close proximity, such as Starbucks and Honest Coffee Roasters, residents can enjoy a leisurely morning coffee or afternoon treat. The neighborhood also boasts a range of dining options, from casual spots like End Zone and Dallas Mill Deli to upscale establishments like The Bottle and Martin Bar & Bistro. In terms of healthcare services, there are numerous physicians' offices, pharmacies, and hospitals nearby, ensuring that residents have easy access to medical care when needed. Additionally, the presence of parks like Big Spring Park provides opportunities for outdoor recreation and relaxation. Places of worship are also plentiful in the area, including Church of the Nativity Episcopal and First Baptist Church. Overall, this part of Huntsville offers a balanced mix of amenities that would make it a desirable location for seniors looking for a comfortable and convenient living environment.

Cafes

• Starbucks (0.1 miles)
• Honest Coffee Roasters (1.1 miles)
• Blue Plate Cafe (1.6 miles)
• Starbucks (1.8 miles)
• Gold Sprint Coffee (1.9 miles)

Physicians

• Nephon Vascular Access Center (0.3 miles)
• Retina Specialists of North Alabama (0.9 miles)
• The Eye Center (0.9 miles)
• Hearing & Speech Clinic (1.4 miles)
• Bioimaging MRI Center (1.5 miles)
• Bioimaging of Huntsville (1.5 miles)
• Huntsville Pediatric Associates (1.6 miles)

Restaurants

• End Zone (0.3 miles)
• Dallas Mill Deli (0.6 miles)
• Furniture Factory Bar & Grill (0.9 miles)
• Mad Malts Brewing (0.9 miles)
• The Bottle (1.1 miles)
• Martin Bar & Bistro (1.2 miles)
• The Poppy and Parliament (1.2 miles)

Parks

• Big Spring Park (1.3 miles)
• Milton Frank Stadium (2.5 miles)
• Mayfair Park (2.6 miles)
• Oak Park Playground (2.8 miles)
• Maplewood Park (3.3 miles)

Places of Worship

• Church of the Nativity Episcopal (1.3 miles)
• First Baptist Church (1.7 miles)
• Oakwood University Seventh Day Adventist Church (2.9 miles)

Pharmacies

• Propst Discount Drugs (1.4 miles)
• Huntsville Hospital Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)

Hospitals

• Hh Cvicu (1.8 miles)
• Uab Health Center Huntsville (1.9 miles)
• Huntsville Hospital for Women & Children (2.1 miles)
• Brooks Home Healthcare (2.7 miles)
• Crestwood Medical Center (3.7 miles)