North Central Health Care

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  • Interior

    A cozy living room featuring a comfortable sofa, armchairs, and an ottoman, bathed in natural light from large windows.

  • Outdoors

    A tranquil river scene surrounded by vibrant autumn foliage.

  • Building

    Entrance of a health care facility with modern architecture.

  • Architecture

    A contemporary fountain surrounded by rocks and greenery in an outdoor setting.

  • Trees

    A serene view of an American flag standing tall amidst lush greenery and a scenic backdrop of water and clouds.

  • Landscaping

    A picturesque view of a building surrounded by vibrant flowers and lush greenery.

  • Outdoor

    A serene park scene featuring a decorative fountain surrounded by rocks and greenery.

  • Television

    A cozy lounge area with comfortable seating, a television, and decorative elements.

  • Pathway

    A serene pathway lined with tall trees leading to a building in a lush green park.

  • Nature

    A tranquil park scene featuring a bench surrounded by vibrant flowers, with a view of the water in the background.

North Central Health Care

1100 Lake View Drive, Wausau, WI 54403

For more information about senior living options: (844) 490-3973

2.2 from 71 reviews
5 stars
17
4 stars
5
3 stars
1
2 stars
3
1 stars
45

Skilled Nursing Facility

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    Overall Review of North Central Health Care

    Pros

    • pro The dementia ward staff were described as caring and treating the family like kin, with wonderful care.
    • pro The overall staff were praised for their compassion and for making people feel like family.
    • pro Troy Lee and Sabrina Spatz were credited with significantly helping the reviewer's mental health and were seen as deeply caring.
    • pro They felt Troy and Sabrina listened, understood their situation, and applied knowledge to support their mental health goals.
    • pro The community treatment program run through NCHC was described as supportive and caring during the healing journey.
    • pro The nursing staff were consistently responsive and caring.
    • pro They felt they were in the right place with people who actually cared about their mental health outcomes.

    Cons

    • pro They say the crisis line and staff fail to help people in crisis, with some being told they weren't "bad enough" to deserve assistance.
    • pro They allege staff treat patients as numbers and lack genuine care or compassion.
    • pro They report dangerous withdrawal and withdrawal symptoms after medications were withheld or removed.
    • pro They describe coercive admissions involving police and threats of arrest.
    • pro They characterize the facility as primarily a drug rehab facility or homeless shelter, not a legitimate mental health care center.
    • pro They report poor communication and a lack of updates from doctors and social workers.
    • pro They recount unsafe and demeaning treatment, including being locked in rooms, denied basic needs, and unprofessional behavior.
    • pro They accuse staff of dishonesty and failing to verify information with external treatment teams.
    • pro They claim patients were charged for calling the crisis line, with no prior disclosure of fees.

    Review

    Across a broad chorus of voices, the experience of seeking help at this mental health system runs the gamut from deeply grateful to utterly outraged. Some describe moments of genuine care and effective support, while others recount a cascade of failures - from chaotic, inconsistent communication to coercive practices and distant, sometimes punitive treatment. The stories touch on crisis lines, inpatient wards, and community programs, painting a complex picture of care that sometimes feels personal and compassionate, and other times feels impersonal, punitive, or dangerous.

    A number of commenters focus on care that felt safe, attentive, and humane. In one memory, a mother describes a dementia ward on floor four where staff treated her family with kindness and made them feel like part of a family rather than outsiders. The same thread of sentiment runs through praise for individuals: Troy Lee and Sabrina Spatz are repeatedly credited with listening, applying their training thoughtfully, and guiding patients toward meaningful progress. One reviewer emphasizes the importance of staff who can translate what they've learned into practical, individualized support, and suggests that people like Troy and Sabrina are exactly what good mental health care should look like. Another positive note comes from someone who was helped by the community treatment program run through the same organization, describing substantial healing progress and a sense of being heard and supported in their journey.

    Yet the alternate reality is starkly different for many others. A number of reviews detail harrowing experiences that feel unsafe and unprofessional. Some patients recount severe withdrawal after medications were stopped or changed, and describe being left to suffer symptoms with little guidance or timely relief. Others report being refused medications or left in withdrawals that intensified their crises, sometimes with dangerous physical consequences like low blood pressure. There are accounts of inhumane or distressing conditions - patients describe showers that felt dehumanizing, or being treated in ways that mirrored punishment more than care. A recurring thread is a sense that the facility undervalues patient comfort and dignity, treating the experience as a checklist rather than a compassionate, therapeutic relationship.

    Coercive practices and alarming confrontations also appear in multiple testimonies. One reviewer recalls a frightening episode where crisis intervention involved police and a fear of forced admission, including being told to leave with a mandate to check in every so often or risk arrest again. Another account describes being locked in a room, left without basic assistance, and then told that a commitment might be for several days. The trauma is compounded by confusion and miscommunication - family members reporting that doctors do not speak with them, and staff who seem uncertain about who the patient is or what their needs are. In one particularly unsettling line, a nurse allegedly told a patient that they would report if the patient died in their room, a claim that underscored for this reviewer how frightening the care environment could become when patient safety and dignity feel compromised.

    The thread of distrust extends to the administrative and operational level. Several reviews lament a lack of transparency around costs and charges, especially around crisis line interactions. One reviewer states that they were charged for calling the crisis line without being informed of this beforehand, describing the practice as predatory and shameless. This financial sting - sometimes coupled with inconsistent communication about what services are offered or expected - feeds a broader sense that the system profits from vulnerability rather than safeguarding it. The criticism is not only about money but about the perception that the system prioritizes its own metrics or containment over the patient's wellbeing and autonomy.

    Within this spectrum of experience, there are important counterpoints. Some patients speak of staff who do listen, adapt, and demonstrate genuine care, supporting meaningful improvements in mental health and daily functioning. The positive voices emphasize that when clinicians communicate clearly, respect boundaries, and tailor interventions, people feel seen and hopeful. A few reviewers distinguish between the professional competencies of particular individuals and the overall culture of the organization, suggesting that there are pockets of excellence even amid broader concerns. The presence of caring clinicians, dedicated nurses, and a functioning community treatment program offers a counter-narrative to the more punitive or chaotic episodes.

    Taken together, these reviews illuminate a system where care quality appears highly variable and heavily dependent on who is involved and when. The same facility that can provide compassionate, patient-centered support on one visit can feel perilously impersonal or even harmful on another. The most consistent threads are the calls for better communication with families, more transparency around procedures and costs, and a stronger commitment to patient dignity and safety - even in crisis moments. There is also a clear demand for accountability - both for individual staff and for the organization as a whole - to ensure that compassion, competence, and respect are not dependent on luck or which staff member happens to be on shift.

    For anyone navigating this system or considering seeking help, these experiences underscore the importance of asking direct questions about what to expect at each stage, who will be involved in care, how decisions are made, and what rights and protections patients have. If problems arise, the same testimonials suggest it can be valuable to reach out to program managers or patient advocates, document concerns, and seek alternative pathways when possible. The overarching message is that healing is most possible when care teams combine professional expertise with genuine empathy, transparent practice, and a patient-centered commitment to safety and dignity.

    Features

    Housing

    • 200 resident community capacity 200 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Central Wisconsin (11 miles away) Central Wisconsin (11 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The North Central Health Care in Wausau, WI is an assisted living community that offers a wide range of amenities and care services to its residents. The community is fully furnished and provides comfortable living spaces with private bathrooms and cable or satellite TV. Residents can enjoy various activities and socialize in the gaming room, small library, or outdoor spaces such as the garden. There are also wellness facilities available, including a fitness room and a beauty salon.

    The community ensures that residents have access to transportation for non-medical purposes as well as for doctors' appointments. They offer move-in coordination services to assist new residents in settling into their new home. Wi-Fi/high-speed internet is available throughout the community for convenience.

    In terms of care services, North Central Health Care provides 24-hour call systems and supervision to ensure residents' safety. Assistance with daily activities such as bathing, dressing, and transfers is readily available. The staff also assists with medication management and meal preparation that caters to special dietary restrictions including diabetes diets. A mental wellness program is offered to support the overall well-being of residents.

    Residents can enjoy delicious meals in the dining room with restaurant-style dining options. The community takes into consideration any special dietary restrictions residents may have.

    Various activities are organized on a regular basis, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained. Concierge services are also available for any additional assistance needed.

    The location of North Central Health Care offers convenience with nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals within close proximity.

    Overall, North Central Health Care provides a comfortable and supportive environment where residents can receive quality care while enjoying a vibrant community atmosphere.

    Nearby Places of Interest

    Physicians

    • Marshfield Clinic (0.3 miles)
    • Ministry Medical Group (0.9 miles)
    • Michael Umland MD (1 miles)
    • Aspirus Family Physicians (1 miles)
    • Bone & Joint Clinic (1.8 miles)
    • Dr. Kirk DeYoung (1.9 miles)
    • Aicher David J DDS - Aicher David J, DDS - Advanced Dental Professionals (1.9 miles)

    Hospitals

    • North Central Health Care (0.4 miles)

    Places of Worship

    • Our Saviors Lutheran Church (0.8 miles)
    • Wausau Bible Church (1.1 miles)
    • Institute of Christ the King (1.6 miles)
    • St Peter Ev Lutheran Church-Wels (1.7 miles)
    • Rocket Industrial Sales Meeting (2 miles)
    • Nulifesong Outreach (2 miles)
    • St Therese Catholic Church (2.3 miles)

    Pharmacies

    • Southside Pharmacy (0.9 miles)
    • Young's Drug Store (0.9 miles)
    • Walmart Pharmacy (1.3 miles)
    • Puramed Bioscience (1.8 miles)
    • Walgreens (2.2 miles)
    • Walgreens (2.2 miles)
    • Trig's Pharmacy (2.5 miles)

    Restaurants

    • Orange Julius (0.9 miles)
    • El Mezcal (1 miles)
    • Olive Garden (1.1 miles)
    • Rocky Rococo (1.1 miles)
    • Tri-City Family Restaurant (1.1 miles)
    • Taco Bell (1.2 miles)
    • IHOP (1.3 miles)

    Parks

    • Radtke Park (1.1 miles)
    • Riveredge Parkway (1.4 miles)
    • Isle of Ferns Park (1.4 miles)
    • Marathon Park (2.1 miles)
    • Kort Street Boat Launch and Park (2.2 miles)
    • Rib Mountain State Park (2.4 miles)
    • Riverlife Playground (2.6 miles)

    Cafes

    • Starbucks (1.4 miles)
    • Whitewater Music Hall (1.9 miles)
    • Panera Bread (2.2 miles)
    • Starbucks (2.3 miles)
    • Starbucks (2.4 miles)
    • Biggby Coffee (2.7 miles)

    Transportation

    • U-Haul Neighborhood Dealer (1.9 miles)
    • D bus (2 miles)

    Frequently Asked Questions

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