North Central Health Care in Wausau, WI
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Information last verified:
1100 Lake View Drive, Wausau, WI 54403
For more information about senior living options: (844) 490-3973
The staff were caring and treated the family like family in the dementia ward. Troy Lee and Sabrina Spatz are praised for their care and for helping the patient feel supported in their mental health journey. The nursing staff were always responsive and caring. Brittney is described as an awesome person. The community treatment program is described as supportive and caring during the healing journey. The youth behavioral health hospital staff were welcoming, caring, and had the patients' best interests at heart. Five stars were given to the select staff who truly care and go above and beyond to help. The staff are described as having a personal connection with every patient, and the facility is clean and friendly. The recovery center is described as top-notch, accommodating, and caring. The crisis center staff were decent and provided supportive care.
They claim staff turned away suicidal individuals, saying they weren’t “bad enough” to help. They allege psychiatrists knowingly take on conflicted patients and don’t actually care about their patients. They state the crisis line charged $140 without warning, preying on the weak. They describe the facility as a drug rehab and homeless shelter with no regard for anxiety or depression. They report staff as unkind, unprofessional, and more concerned with revenue than patient care. They claim they were driven into withdrawal or had medications withheld, causing severe harm. They recount being involuntarily committed via police escort, with staff lacking empathy and displaying heartlessness. They say communication is inconsistent and patients are treated like numbers rather than people. They argue the crisis center is not helpful and that paying hundreds of dollars is expected, even when help is limited.North Central Health Care in Wausau is best suited for adults whose mental-health needs are ongoing and who can navigate a campus that bundles crisis services, inpatient care, and long-term residential options. The most meaningful proof lies with residents who benefit from a stable caregiving team, particularly on units like the dementia ward where staff often feel like a reliable anchor. When the care team commits to understanding histories, routines, and triggers, a sense of consistency can translate into real progress. The campus design matters: a single source for therapy, rehab, and housing can be a practical advantage for families who want convenience and continuity. Still, that potential is unevenly realized, and the experience hinges on which squad or nurse happens to be on shift.
Those weighing this community should explicitly consider alternatives if there is an urgent crisis need or if a child is involved. Several reviewers describe crisis and inpatient pathways that feel inconsistent, understaffed, or procedurally flawed, with disturbing reports of coercive practices or police involvement in coercive holds. Billing surprises after crisis calls only add to the stress. For families seeking rapid, compassionate stabilization, other providers with stronger crisis protocols and clearer patient advocacy may offer more reliable safety and dignity. In short, do not assume this campus automatically delivers the crisis support or youth treatment reliability that some situations demand.
On the upside, the facility does host genuine pockets of reliability when teams stay consistent and communication remains clear. Nursing responsiveness can be solid, and rehabilitation services can meet practical needs, making a difference in late-stage recovery or during long hospital stays. Individual staff stories carry real weight: there are caregivers who listen, apply training effectively, and help chart a practical path toward personal goals. In those instances, the care environment feels humane and purposeful, showing what a well-coordinated campus can achieve.
The dominant reality, however, is a pattern of systemic gaps that undermine the strengths. Chronic understaffing, turnover, and uneven adherence to procedures create care delays, missed communications, and questions about accountability. Critics describe slow medication management, inconsistent updates from doctors, and a climate where patients feel like numbers rather than people. Billing practices and unexpected charges compound the burden, particularly for crisis encounters. For families, this means that any decision to admit must be accompanied by rigorous due diligence: demand a named care advocate, insist on direct lines of communication, and verify the exact pathways for care coordination and escalation when concerns arise.
From a decision-making standpoint, this campus deserves a targeted, ask-anything approach before admission. Prospective families should request meetings with the core care team, and should insist on a clear care plan with anticipated milestones. Inquire about staff-to-patient ratios during peak times, especially in units handling youth or crisis stabilization. Take a hard look at the admission criteria and ensure there is a concrete discharge or transfer plan if expectations aren’t met. A trial period with defined success metrics, when progress warrants continued stay versus when to explore alternatives, helps prevent drifting into a mismatched placement.
Bottom line: North Central Health Care can be an appropriate choice for families seeking broad service access and a campus that might support long-term, relationship-driven care. It is not a universal solution, and the decision hinges on the ability to secure consistent staffing, transparent communication, and proven crisis management. Those prioritizing steady crisis stabilization, reliable updates, and sensitive treatment for youth in crisis should actively compare other options. For families drawn to a long-term, person-centered model, a careful, proactive engagement, built on solid advocacy, explicit care plans, and a readiness to switch if daily reality falls short, can unlock the best possible outcomes on this campus. The key is to secure dependable leadership for the care journey and to monitor progress closely, with a ready exit if the care plan fails to deliver the promised stability.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Central Wisconsin (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The North Central Health Care in Wausau, WI is an assisted living community that offers a wide range of amenities and care services to its residents. The community is fully furnished and provides comfortable living spaces with private bathrooms and cable or satellite TV. Residents can enjoy various activities and socialize in the gaming room, small library, or outdoor spaces such as the garden. There are also wellness facilities available, including a fitness room and a beauty salon.
The community ensures that residents have access to transportation for non-medical purposes as well as for doctors' appointments. They offer move-in coordination services to assist new residents in settling into their new home. Wi-Fi/high-speed internet is available throughout the community for convenience.
In terms of care services, North Central Health Care provides 24-hour call systems and supervision to ensure residents' safety. Assistance with daily activities such as bathing, dressing, and transfers is readily available. The staff also assists with medication management and meal preparation that caters to special dietary restrictions including diabetes diets. A mental wellness program is offered to support the overall well-being of residents.
Residents can enjoy delicious meals in the dining room with restaurant-style dining options. The community takes into consideration any special dietary restrictions residents may have.
Various activities are organized on a regular basis, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained. Concierge services are also available for any additional assistance needed.
The location of North Central Health Care offers convenience with nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals within close proximity.
Overall, North Central Health Care provides a comfortable and supportive environment where residents can receive quality care while enjoying a vibrant community atmosphere.
North Central Health Care is located at 1100 Lake View Drive, Wausau, WI 54403 in Marathon County, Wisconsin
North Central Health Care on seniors.fyi includes 10 photos including images showing landscaping, outdoor, nature, trees, building, park, interior, flag, and more.
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