North Central Health Care in Wausau, WI

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  • Interior

    A cozy living room featuring a comfortable sofa, armchairs, and an ottoman, bathed in natural light from large windows.

  • Outdoors

    A tranquil river scene surrounded by vibrant autumn foliage.

  • Building

    Entrance of a health care facility with modern architecture.

  • Architecture

    A contemporary fountain surrounded by rocks and greenery in an outdoor setting.

  • Trees

    A serene view of an American flag standing tall amidst lush greenery and a scenic backdrop of water and clouds.

  • Landscaping

    A picturesque view of a building surrounded by vibrant flowers and lush greenery.

  • Outdoor

    A serene park scene featuring a decorative fountain surrounded by rocks and greenery.

  • Television

    A cozy lounge area with comfortable seating, a television, and decorative elements.

  • Pathway

    A serene pathway lined with tall trees leading to a building in a lush green park.

  • Nature

    A tranquil park scene featuring a bench surrounded by vibrant flowers, with a view of the water in the background.

North Central Health Care in Wausau, WI

North Central Health Care is a nursing home community in Wausau, WI.

Information last verified:

1100 Lake View Drive, Wausau, WI 54403

For more information about senior living options: (866) 208-4318

2.1 from 77 reviews
5 stars
17
4 stars
5
3 stars
1
2 stars
3
1 stars
51

Overall Review of North Central Health Care

caveat 11 reviews mention this

Medication delivery and refills draw heat

Residents and family members describe medication delays, refusals, and refill problems.

Many reviewers describe problems getting medications as prescribed, including delays in receiving pills and difficulties with refills. Several accounts describe medication being taken away or not provided after requests, leading to serious distress or withdrawal symptoms. A few reviews also describe clinicians being unavailable or difficult to work with when it comes to prescriptions, and some families report threats or discharge-related pressure around treatment decisions.

common 13 reviews mention this

Care responsiveness is inconsistent

Reviews frequently mention nursing and staff attention, though experiences vary widely.

Some reviewers praise responsive, caring nursing and say staff were helpful during recovery or during longer stays. Others describe staff as hard to reach, slow to respond to requests, or inconsistent across shifts, including situations where basic needs were not promptly addressed. This split shows up in both bedside impressions and in how quickly staff are described as responding when help is needed.

caveat 10 reviews mention this

Crisis and therapy experiences divide

Multiple reviews describe crisis-center stays as stressful and treatment as not adequately supportive.

Several reviewers report crisis or inpatient experiences that felt isolating or traumatic, with complaints about how staff communicated and handled urgent situations. Others describe therapy, groups, or counseling as ineffective, incomplete, or not carried out as expected. A smaller set of reviews counters this by praising supportive therapy and counseling from specific staff, but overall the day-to-day descriptions are uneven.

caveat 2 reviews mention this

Phone-call and billing surprises

Some reviewers report unexpected charges related to phone calls.

Two reviews specifically call out surprise costs tied to phone calls during crisis-related situations. One reviewer says they were fined hundreds of dollars without being told ahead of time, while another describes a $140 charge for a crisis line call. These accounts focus on lack of upfront clarity and the feeling that families were charged quickly when they were seeking urgent help.

caveat 4 reviews mention this

Activities and groups are criticized

A recurring complaint is that groups and structured activities don’t consistently meet expectations.

A number of reviewers describe therapy groups as being a poor substitute for treatment or not happening consistently. Others mention limited activity options, long waits for items related to activities, or rules that restrict movement and outside engagement. While a few residents mention positive programming and supportive counseling, the most detailed feedback on activities is negative.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 200 resident community capacity 200 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Central Wisconsin (11 miles away) Central Wisconsin (11 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Marshfield Clinic (0.3 miles)
  • Ministry Medical Group (0.9 miles)
  • Michael Umland MD (1 miles)
  • Aspirus Family Physicians (1 miles)
  • Bone & Joint Clinic (1.8 miles)
  • Dr. Kirk DeYoung (1.9 miles)
  • Aicher David J DDS - Aicher David J, DDS - Advanced Dental Professionals (1.9 miles)

Hospitals

  • North Central Health Care (0.4 miles)

Places of Worship

  • Our Saviors Lutheran Church (0.8 miles)
  • Wausau Bible Church (1.1 miles)
  • Institute of Christ the King (1.6 miles)
  • St Peter Ev Lutheran Church-Wels (1.7 miles)
  • Rocket Industrial Sales Meeting (2 miles)
  • Nulifesong Outreach (2 miles)
  • St Therese Catholic Church (2.3 miles)

Pharmacies

  • Southside Pharmacy (0.9 miles)
  • Young's Drug Store (0.9 miles)
  • Walmart Pharmacy (1.3 miles)
  • Puramed Bioscience (1.8 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.2 miles)
  • Trig's Pharmacy (2.5 miles)

Restaurants

  • Orange Julius (0.9 miles)
  • El Mezcal (1 miles)
  • Olive Garden (1.1 miles)
  • Rocky Rococo (1.1 miles)
  • Tri-City Family Restaurant (1.1 miles)
  • Taco Bell (1.2 miles)
  • IHOP (1.3 miles)

Parks

  • Radtke Park (1.1 miles)
  • Riveredge Parkway (1.4 miles)
  • Isle of Ferns Park (1.4 miles)
  • Marathon Park (2.1 miles)
  • Kort Street Boat Launch and Park (2.2 miles)
  • Rib Mountain State Park (2.4 miles)
  • Riverlife Playground (2.6 miles)

Cafes

  • Starbucks (1.4 miles)
  • Whitewater Music Hall (1.9 miles)
  • Panera Bread (2.2 miles)
  • Starbucks (2.3 miles)
  • Starbucks (2.4 miles)
  • Biggby Coffee (2.7 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.9 miles)
  • D bus (2 miles)

Frequently Asked Questions

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