Hospice Alliance Inc in Pleasant Prairie, WI

Pros

• Hospice Alliance provides attentive, compassionate care for loved ones.
• The staff are compassionate, friendly, and dedicated to high-quality care.
• The facility is top-notch, with large, clean rooms and a peaceful, home-like environment.
• The care team is professional and genuinely concerned about patients and families.
• The environment feels warm and inviting, with a family-friendly atmosphere.
• The team is skilled in pain management and comfort during end-of-life care.
• Families feel supported and grateful for the guidance and care they receive.
• Gina and Rick are praised for delivering excellent care.

Cons

• There was no empathy.
• They definitely don't recommend it.
• Her mother's last days were far from comfortable in this facility.
• The excess of morphine that was no longer being swallowed provided little comfort.
• Admissions was rude and yelled at families on the phone.
• Nurses had no clue how to handle grieving families.
• It was the worst experience the family could have had.
• They would never recommend this hospice agency to anyone.

Review

Hospice Alliance Inc in Pleasant Prairie is best suited for families seeking an intimate, home-like hospice experience where the patient can receive highly personalized end-of-life care within a small, calming setting. The eight-room facility emphasizes comfort, dignity, and family involvement, with spaces designed to feel like a private home rather than a hospital wing. Families can expect clean, well-kept rooms, a peaceful atmosphere without the clinical odor of a hospital, and dedicated spaces for visiting loved ones. The combination of a warm environment, visible attention from staff, and robust family support makes this location a strong match for those prioritizing gentle, relationship-centered care in a near-home setting.

That said, some families may want to consider alternatives. Admissions experiences matter, and a handful of reviewers report rude interactions or a lack of sensitivity during the intake process. For families needing a highly standardized, hospital-style intake experience or those who require very discreet language around hospice to shield a patient from stress, another provider may offer more predictability and uniformity. Additionally, households seeking a larger operation with potentially broader clinical resources or around-the-clock on-site capabilities may find a different hospice more aligned with those needs. In short, the strongest fit is with families prioritizing warmth, small-scale attention, and deep family involvement over a more clinical, high-volume model.

The strongest pros here revolve around people and atmosphere. The staff are repeatedly described as compassionate, patient, and present, with nurses, CNAs, social workers, and chaplains forming a cohesive team that keeps families informed and engaged. Several accounts highlight how caregivers wash, clothe, and comfort patients with diligence, and how the facility's nurses manage pain with evident focus and expertise. The setting itself reinforces this care: rooms are spacious and clean, the d?cor feels tasteful and homelike, and there are inviting spaces for family visits, including a garden and view-friendly windows. These elements collectively offset the emotional stress of terminal illness by offering security, predictability, and a steady human presence.

However, there are notable caveats tied to care experiences that can temper the otherwise strong positives. Some reviews recount distressing last-days care, including movements that caused pain or fear, and concerns about pain-management decisions that did not align with a family's expectations. Admissions-related friction and a perception of inconsistent responsiveness also appear in a minority of encounters. These experiences illustrate that, while the staff can be highly caring, the care continuum at Hospice Alliance is not immune to variability - particularly around end-of-life symptom management and the immediacy of intake communications. Families should enter with explicit conversations about pain plans, comfort goals, and what to expect on the day-to-day care rhythm.

From a practical decision-making standpoint, this community shines for families who value tightly knit, person-centered support. Expect a team that coordinates with the patient's physician, social worker, and chaplain to address emotional and spiritual needs, not just physical symptoms. The facility's intimate scale supports meaningful caregiver-patient relationships and easier family participation in daily routines. Prospective families should request a direct briefing with the primary nurse assigned to the patient, review a detailed pain-management plan, and confirm how family members will be informed about changes in condition. It's also wise to discuss who will handle end-of-life rites and what the family can expect in the final-hours caregiving environment.

In the end, Hospice Alliance is a practical, highly regarded option for those who prize warmth, individualized attention, and a home-like environment at end of life. It consistently earns praise for compassion, attentive daily care, and the supportive roles of social workers and chaplains. The decisive caveat is the potential for inconsistent experiences in admissions and some end-of-life symptom management decisions. Families prepared to advocate for clear, proactive communication with the care team - and to lean on the chaplain, social worker, and CNAs - will likely find this community a comforting, capable choice. For those who need a larger, more clinical or uniformly standardized hospice experience, alternatives should be considered.

Restaurants

• Milwaukee Burger Company (0.2 miles)
• El Camino Kitchen (0.3 miles)
• Panda Express (0.3 miles)
• Olive Garden (0.3 miles)
• Chick-Fil-A (0.7 miles)
• White Castle (1 miles)
• Noodles & Company (1.2 miles)

Physicians

• Advanced Pain Management (0.3 miles)
• Great Lakes Dermatology (0.3 miles)
• Birndorf Hand & Plastic Surgery (0.4 miles)
• Women's Health Center (0.6 miles)
• Vince Lombardi Cancer Clinic (0.6 miles)
• Diana A. David MD (0.6 miles)
• Alpha Medical Imaging (1 miles)

Cafes

• Starbucks (0.3 miles)
• Corner Bakery Cafe (0.6 miles)
• Starbucks (1.1 miles)
• Panera Bread (2 miles)

Hospitals

• Rogers Memorial Hospital (0.4 miles)
• Aurora Medical Center (0.6 miles)
• Aurora Labor and Delivery (0.6 miles)
• Aurora Health Care (1.4 miles)
• Ocenco (2.9 miles)
• Children's Hospital of Wisconsin (5.7 miles)
• Kenosha Medical Center (5.7 miles)

Pharmacies

• Health Mart Pharmacy (0.4 miles)
• Walgreens (1.1 miles)
• Walgreens (2.2 miles)
• Hospira Worldwide (3.1 miles)
• Octapharma Plasma (3.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)

Places of Worship

• Journey Church (0.6 miles)
• St Paul's Lutheran Church (4 miles)
• St Therese Church (5.2 miles)
• Holy Rosary Parish (5.3 miles)

Parks

• Playground (0.8 miles)
• Gangler Park (2.2 miles)
• Charles Nash Park (3 miles)

Theaters

• Cinemark Tinseltown USA (2 miles)