Monroe Health Services

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  • Interior

    A well-lit hospital patient room featuring two beds, designed for comfort and care.

  • Decor

    A cozy bedroom featuring a red bedspread, large windows with blue curtains, and warm wooden furniture.

  • Living Room

    A cozy seating area featuring patterned chairs, a wooden cabinet, and framed photographs on the wall.

  • Building

    Exterior view of a clinic with a stone facade and clear signage on a sunny day.

  • Dining

    A cozy dining room setup featuring a brown table with chairs, ready for guests.

  • Kitchen

    A cozy kitchen with a wooden table and teal stools, featuring essential appliances.

  • Exterior

    Exterior view of a modern business building with a stone facade and signage.

  • Office

    A clean and minimalist reception area with a desk and plants, offering a welcoming atmosphere.

  • Healthcare

    A cozy hospital room designed for patient comfort, featuring a bed, recliner, and essential medical furnishings.

  • Rehabilitation

    A well-equipped physical therapy room designed for rehabilitation exercises.

Monroe Health Services

516 26Th Avenue, Monroe, WI 53566

For more information about senior living options: (844) 490-3973

2.9 from 9 reviews
5 stars
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0
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Skilled Nursing Facility

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    Overall Review of Monroe Health Services

    Pros

    • pro The transfer from the hospital went well.
    • pro A nice nurse brought the patient lunch.
    • pro The staff was amazing.
    • pro The facility is one that cares about loved ones.

    Cons

    • pro The overall experience was described as a nightmare.
    • pro The patient did not receive water or timely pain medications, and vitals were not checked.
    • pro The call button did not work, delaying care.
    • pro Front desk could not locate the patient's friend, and the facility appeared dangerously cluttered.
    • pro The patient was kept in a cold environment (around 60 degrees), causing nightly discomfort.
    • pro Food quality was inconsistent and sometimes inedible (e.g., dried hot dog bun with tasteless hot dog).
    • pro There was poor communication with families about incidents (such as falls) and treatment plans, including antibiotic guidance.

    Review

    The experiences described paint a picture of a medical and elder-care setting where relief and reassurance can quickly give way to frustration, fear, and a sense of being overlooked. In one account, the transition from hospital to facility began with the basics handled competently enough - a transfer that went "good" and a nurse who brought lunch. But that was where the smoothness stopped. The patient was placed in a room, yet there was no water offered, no vitals checked, and no timely administration of pain medication or other needed drugs. The call button apparently didn't work, leaving the patient isolated and dependent on hope or others to notice their needs. Faced with these gaps, the patient chose to sign themselves out, and their daughter and husband had to bring them home - an outcome that underscores a troubling disconnect between initial expectations and the reality of care.

    Across another set of reflections, the same facility elicits a different tone when observers describe the front desk and physical environment. The front desk could not tell family members which room their friend was in, a detail that should be a straightforward matter in any care operation. The place itself seems dangerously cluttered, a physical environment that raises safety concerns well beyond the patient room. Yet amid the organizational shortcomings, at least one note highlights staff who were amazing. This juxtaposition creates a jarring contrast: competent, compassionate frontline workers working within a system that appears to trip over its own procedures and spaces.

    Care quality is further complicated by experiences that mix warmth with alarm. One reviewer emphasizes that "staff was amazing, but rest was a nightmare." The narrative describes a chilling nightly routine: the patient literally froze at night, with the thermostat set to a frigid 60 degrees. Temperature control becomes more than discomfort; it hints at broader neglect of comfort and safety. Food is described as a recurring gamble, with the last night featuring a dried-out hot dog bun and a tasteless hot dog - an unfortunate touchpoint for dignity and basic nutrition. Even more troubling is the medical management: after a night in which antibiotics were prescribed for a staph infection, staff told the patient they were done with the course, only for the patient to trust their own judgment, contact the doctor, and end up on antibiotics for another two months. The inconsistency here raises questions about follow-through, communication, and clinical oversight.

    The environment itself seems to beg for renewal, with explicit calls for aesthetic changes like a "face-lift" and some color on the walls. Beyond the paint and decor, the repeated refrain is that a facility sometimes operates in a way that feels institutional and stale, perhaps contributing to a sense of gloom or detachment rather than comfort and recovery. The emotional climate matters as much as the physical one, and several accounts echo a need for a warmer, more inviting atmosphere that supports both patients and their families during stressful times.

    Perhaps the most piercing concerns arise from the safety and transparency of care. One account centers on a family member - their dad - who fell out of bed overnight. They never received details about what happened, no precautions were taken to prevent further harm, and the family was not informed about how long he had been on the floor. He was found at 4 a.m. and transported to the hospital, a sequence of events that highlights serious gaps in incident reporting and risk management. The reviewer frames these experiences as systemic rather than episodic: "This facility needs a completer overhaul of its personnel and policies of interaction with patients and moral compass." The strength of the critique lies in the assertion that, in the reviewer's extensive experience, no nursing home has delivered poorer service or less compassion.

    Taken together, these perspectives form a portrait of a facility with a mixed reputation. The care team includes dedicated individuals who provide genuine compassion and capable hands, yet the system around them - communications, safety protocols, medication management, and environmental conditions - often seems to fail patients and families at critical moments. The strongest messages call for a comprehensive overhaul: improved patient monitoring, reliable water and vitals checks, timely medication administration, functional call systems, and transparent, proactive communication with families when problems occur. They also argue for safer, cleaner, more navigable spaces and a more humane approach to both the aesthetic and the ethical climate of care.

    In the end, the collection of experiences suggests that change is possible but essential. The data points converge on a single truth: kindness and competence at the bedside are not enough if they sit inside a framework that neglects basic safety, hydration, timely treatment, and open, accurate communication. Families deserve clear information about incidents, detailed explanations of patient events, and a consistent standard of care that prioritizes dignity and safety. If the facility commits to addressing these gaps - through staff training, policy reforms, environmental upgrades, and a culture of accountability - the compassionate, capable care that some staff members exemplify could be realized more reliably for every resident.

    Features

    Housing

    • 50 resident community capacity 50 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Monroe Health Services in Monroe, WI is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community provides a comfortable and fully furnished environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and housekeeping services.

    Residents at Monroe Health Services can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions taken into consideration. A small library is available for residents who enjoy reading, and outdoor space allows for relaxation and socializing.

    The community offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The trained staff also ensures proper medication management and provides support for those on a diabetes diet. Mental wellness programs are implemented to promote overall well-being.

    At Monroe Health Services, residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by the community. This fosters a sense of engagement and connection among residents.

    Conveniently located near various amenities, Monroe Health Services has cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby. This enables easy access to essential services and recreational opportunities.

    Overall, Monroe Health Services provides a welcoming assisted living community where residents can receive quality care while enjoying a comfortable lifestyle enhanced by the various amenities and services offered.

    Nearby Places of Interest

    Places of Worship

    • Union Presbyterian Church (0.1 miles)
    • Church of Christ (0.5 miles)
    • Roman Catholic Diocese-Madison (0.7 miles)
    • Christian Science Reading Room (0.8 miles)
    • Wels (0.9 miles)
    • Jehovah's Witnesses (1.4 miles)
    • General Conference Of Seventh-Day Adventists (2.2 miles)

    Parks

    • Northeast Park (0.1 miles)
    • Green County Fairgrounds (0.4 miles)
    • Monroe City Parks & Recreation (0.6 miles)
    • Twining Park (0.8 miles)
    • Recreation Park (0.9 miles)
    • Lincoln Park (1.1 miles)
    • Honey Creek Park (1.8 miles)

    Physicians

    • Frehner Family Dental (0.1 miles)
    • Rachel A. Long, MD (0.2 miles)
    • Monroe Clinic Hospital (0.2 miles)
    • Emergency Room at SSM Health Monroe Hospital (0.3 miles)
    • Stephen P. Wagner, MD (0.3 miles)
    • Orthopaedic & Sports Medicine Clinic of Monroe (0.4 miles)
    • Premier Oral & Maxillofacial Surgery (1.5 miles)

    Hospitals

    • Monroe Clinic (0.2 miles)
    • Mineral Clinic (0.3 miles)
    • The Monroe Clinic (0.3 miles)
    • Todd Rosenstiel (12.6 miles)

    Pharmacies

    • Neverman, Katelyn R (0.3 miles)
    • Schultz Pharmacy-Monroe (0.6 miles)
    • Home Town Pharmacy (0.7 miles)
    • Walgreens (1.2 miles)
    • Home Town Pharmacy (1.7 miles)
    • Pinnow Hometown Pharma (12.8 miles)
    • New Glarus Hometown Pharmacy (14 miles)

    Restaurants

    • Tacos Martinez (0.7 miles)
    • Black Walnut Kitchen (0.7 miles)
    • Bartels & Co Tap (0.7 miles)
    • Bob's Pub (0.7 miles)
    • Bullquarian Brewhouse (0.7 miles)
    • Baumgartner Cheese Store (0.7 miles)
    • New Chopsticks (0.7 miles)

    Cafes

    • Corner Cafe (0.8 miles)
    • M & M Cafe (9.8 miles)
    • The Morning Mug (9.8 miles)
    • Central 52 (13.8 miles)

    Transportation

    • U-Haul Neighborhood Dealer (0.8 miles)
    • U-Haul (1 miles)
    • U-Haul Neighborhood Dealer (1.8 miles)
    • Monroe Municipal Airport (EFT) (1.9 miles)
    • U-Haul Neighborhood Dealer (12 miles)
    • U-Haul (13 miles)

    Theaters

    • Sky-Vu Drive-In Theatre (2.8 miles)

    Frequently Asked Questions

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