1000 North Oak Avenue, Marshfield, WI 54449
For more information about senior living options: (844) 490-3973
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The staff are helpful from the moment of arrival. Care is excellent and on schedule, with staff who are kind, caring, and well equipped. The facility is described as an awesome place to get well. The hospital is great, offering physical therapy and occupational therapy, and the bathrooms are very nice. The staff are very nice and helpful, and they treat patients like they matter. The doctors and staff have been wonderful for cardiology patients. The palliative care nursing staff are amazing and very compassionate. The service and care are great, with friendly, professional staff. Dr. Thomas Boyce is praised as a good doctor with integrity. The hospital is very beautiful and large, with impeccable care.
The reviewers say care was denied because a "nightmare" was added to the medical history, denying insurance-covered treatment. They report staff telling family "he can't live in the hospital," which was described as unprofessional. They criticize the billing department as chaotic and unresponsive, with claims dating nearly two years after service. They describe the nurseline as condescending and unproductive. They note residents lacked bedside manner and some doctors were cold and unsympathetic. They recount a cognitive-testing physician as terrible, insulting the patient and refusing to explain results. They describe a hysterectomy complication that caused lifelong damage and enormous bills, including credit impact. They accuse Marshfield Clinic of random, unavoidable fees and little willingness to budge on charges. They allege hospital management lacks transparency and has taken down or hidden negative reviews. They mention confusing signage and long walks/wait times in a very large facility. They describe chaotic billing practices and poor billing transparency as systemic problems. They advise others to seek alternative care due to ongoing communication and billing issues.The experiences shared about this health system are a study in contrasts. On one hand, there are moments of warmth, efficiency, and genuine care that remind you why people seek medical help in the first place. On the other hand, there are troubling episodes that raise serious questions about administration, communication, and the handling of finances. Taken together, the collection of reviews paints a complex portrait of a large, multifaceted health network where good intent and good moments coexist with significant systemic challenges.
A number of comments highlight exceptionally positive interactions with caregivers. Many readers praise the staff's kindness, attentiveness, and professionalism in routine care and in more sensitive situations. They describe "helpful staff from the minute you walk in," and note that specialties such as internal medicine, endocrinology, and pediatrics often run smoothly. The palliative care experiences are especially highlighted as compassionate, with nurses singled out for their empathy and dedication during difficult times. Several respondents express confidence in their doctors, sometimes singling out particular providers as "a good doctor" or "a man of integrity," and they emphasize the importance of a caring bedside manner when patients and families are navigating serious health concerns.
Other common threads praise the hospital's capacity and the overall sense that, when everything goes right, the team can operate efficiently. A number of reviewers mention that the hospital environment is grand and well-equipped, with wide access to procedures and services. For those who need ongoing care, large size is sometimes a benefit because it means access to a broad range of specialists. There are also acknowledgments that, despite occasional delays, the system has partners and upgrades (such as a recent collaboration with Stanford Health) that are meant to improve care coordination and communication. These voices stress that many staff members are capable, compassionate, and responsive when communication lines are open and patients feel heard.
However, a substantial portion of the feedback is spent detailing deeply troubling experiences that undermine trust. A particularly alarming case describes a veteran who underwent triple bypass surgery and, shortly after, experienced a nightmare that was added to his medical history in a way that allegedly denied him care covered by insurance. The implication is that a non-clinical factor - an anxiety episode framed as a nightmare - could have consequences for access to services, at least in this instance. Even more distressing are reports of patients being told outright that "he can't live in the hospital," a line that family members say left them feeling abandoned by people who had promised to care for them. In another painful account, a spouse with dementia is allegedly told that he cannot see his wife after years of companionship, which compounds grief for families already navigating illness.
Logistics and patient flow are another recurring theme. Reviewers complain about parking difficulties, the sheer size of the campus, and confusing signage that can make navigation a challenge for visitors, especially those with mobility issues. The logistics of getting from one department to another - such as long corridors or distant points like X-ray being far from orthopedics - contribute to long wait times and added fatigue. While this is framed as a practical obstacle, it sits alongside more serious concerns about timely access to care and the continuity of patient interactions.
Billing and administration emerge as a frequent source of frustration. Several stories describe bills that arrive years after services, disputes over charges, and a perception that the billing department is difficult to reach or unresponsive. One long-standing complaint centers on a catastrophic billing episode tied to a surgical complication, with a total bill that reached nearly a million dollars and a last-minute collection of a small remaining balance. The sense conveyed is that billing practices, transparency, and patient outreach are inconsistent and sometimes opaque, leading to stress and distrust at a time when patients are already vulnerable. A recurrent motif is the feeling that the billing department is hard to contact - "completely unreachable by patients" - and that this inaccessibility compounds the financial and emotional strain of medical care.
There are also individual stories of dissatisfactions with clinical reviews and communications. In one case, a cognitive testing session with a physician is described as devastating: the doctor's demeanor and the process left the patient feeling mischaracterized and dismissed, with notes that contradicted the patient's understanding of their own condition. The patient recalls being told they needed to know they did not meet certain criteria to receive information, paired with dismissive questions about their emotional state. These experiences underscore the critical role of transparent, respectful communication and the lasting impact that an negative encounter can have on a patient's willingness to pursue future care or engage with their providers.
Despite the breadth of criticism, many reviewers also acknowledge that there are good days and capable clinicians within the system. Some write that the care team can be excellent when patients see the right people or when issues are handled with clear communication. The repeated call across stories is for better coordination, more reliable billing practices, and improved access to timely care. Reviewers urge prospective patients to advocate for themselves, to ask questions, and to seek clarity in billing and scheduling to mitigate some of the friction they experienced. They also express admiration for the nurses and other frontline caregivers who remain consistently compassionate, even when the broader system falls short.
In sum, the narratives reveal a health system with a strong foundation of dedicated, caring professionals capable of delivering excellent medical care in many situations. Yet they also reveal significant systemic problems: inconsistent communication, challenging logistics, and a billing ecosystem that frustrates patients and families and can damage trust. The voices converge on a single, important message for improvement: when medical skill meets transparency, empathy, and efficient administration, patients experience truly life-changing care; when any of those elements falter, patients and families bear the brunt of the fallout.
20 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Marshfield Clinic Comfort and Recovery in Marshfield, WI, is a welcoming assisted living community designed to provide residents with comfort, support, and a vibrant lifestyle. This thoughtfully appointed facility offers a range of amenities to enhance the quality of life for its residents. Enjoy cable or satellite TV, relax in the garden or outdoor spaces, and take advantage of a fully furnished environment complete with housekeeping services. A cozy kitchenette allows for personal meal preparation, while restaurant-style dining ensures nutritious meals are served according to individual preferences and dietary needs.
The community emphasizes comprehensive care services that include 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Dedicated staff members are available to manage medication and cater to special dietary restrictions. Additionally, the mental wellness program supports residents' emotional health through engaging activities.
Residents can participate in resident-run activities as well as scheduled daily programs that encourage social interaction and personal growth. The community is conveniently located near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
At Marshfield Clinic Comfort and Recovery, residents find not only a place to live but also a nurturing environment that promotes independence while providing essential support tailored to individual needs.
Marshfield Clinic Comfort And Recovery - Marshfield is located at 1000 North Oak Avenue, Marshfield, WI 54449 in Wood County, Wisconsin
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