Ssm Health St Marys Care Center in Madison, WI
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3401 Maple Grove Dr, Madison, WI 53719
For more information about senior living options: (844) 490-3973
The room is bright, clean, and well maintained. The food is good. The environment is calm, quiet, clean, and odor-free. The Activities Department is amazing and creates engaging events for residents. The Director, Ashley, is creative and works to engage residents and their families. The staff truly care about the residents and provide compassionate care. There are many activities and amenities that residents can enjoy. Loretta is kind and helpful, and Adanma goes above and beyond in caring. The facility is clean, organized, and staffed by professionals who are empathetic. The care center is highly recommended and described as five-star in many aspects.
They note issues with the care of their mother, including communication problems and staff with bad attitudes. They feel rules trump patient care, leading to inadequate pain management. Staff were seen huddling around computers or phones and displaying an attitude when asked for ice water. A social worker seemed more focused on catching rule breakers than addressing pain or poor eating. Blood draws were described as sloppy, with leftover tubes and blood splattered. There was a lack of consistency from shift to shift among nurses, with some staff ignoring residents. The food was described as nasty, with coffee tasting like hot water with food coloring. Not a single staff member called to check on the patient the day after surgery.This community is best suited for families seeking a skilled nursing and rehab setting that blends strong clinical care with a notably active, engaging environment. It works well for residents who value a bright, clean living space, generous social programming, and the option to participate in mass, chapel services, and a wide array of activities. When staffing is in balance, the atmosphere is calm and resident-centered, with on-site amenities such as a hair salon, chapel, and accessible common areas that make daily life feel comfortable and dignified. Those who see rehab as a path to regaining independence, especially after surgery or a hospitalization, will find the therapy teams, including occupational and physical therapy, capable of producing real progress. The facility’s commitment to cleanliness, good food, and a breadth of activities creates a welcoming rhythm that supports both recovery and social connection. This is a place where families can feel they are enabling meaningful daily life even as professional care is ongoing.
However, families that prioritize flawless, consistent care across all shifts and rock-solid communication may want to consider alternatives. Several reviews flag communication gaps, variable staff attitudes, and notable shift-to-shift inconsistencies. There are anecdotes of delays, missed calls, and situations where urgent needs were not promptly addressed, which can be distressing for loved ones and their families. Some experiences point to a lean staffing profile or management gaps that show up as uneven care quality. For caregivers who demand a uniformly reliable, immediately responsive team, especially at night or during weekends, these reports suggest a higher risk of frustration. Additionally, episodes of equipment misplacement or lack of prompt action after a safety concern underscore the importance of carefully evaluating current staffing patterns and administrative culture before deciding.
On the positive side, the strongest pro is a genuine, people-first approach when care teams are present and engaged. The environment is consistently described as clean, odor-free, and pleasant, with bright rooms that feel welcoming rather than institutional. The Activities Department earns frequent praise for creating engaging events and maintaining a vibrant schedule, and the director, Ashley, receives accolades for creativity and family engagement. Families repeatedly note that residents benefit from social stimulation, meaningful programs, and access to a stable routine that sustains mood and interest. The therapy teams are highlighted for real progress, others testify to strength in walking and functional gains after rehab and to nurses who communicate clearly about care plans when coordination is solid. The on-site pharmacy and supportive ancillary staff, along with a calm, organized atmosphere, contribute to a sense of coordinated care that many families find reassuring.
The cons, while significant, are not purely one-off. Communication lapses, inconsistent staffing, and instances of staff appearing more focused on screens than on residents recur in several testimonials. Understaffing is repeatedly cited as a root cause, with reports of rushed care, delays in routine tasks, and uneven nurse-to-patient ratios that affect responsiveness. A few reviews describe attitudes that undermine trust, staff spending long periods on computers or phones, or reacting defensively when questions are raised. There are specific, painful anecdotes about lost hearing aids or dentures and delayed recognition of urgent needs, which shake confidence in day-to-day safety. Yet these same reviews acknowledge pockets of excellence, nurses and aides who demonstrate patience, competence, and a calm, compassionate presence when they are able to devote time, and managers who respond to concerns when they have a clear line of communication. The tension between high-quality moments and inconsistent experiences suggests a facility undergoing organizational flux, with mixed outcomes depending on shift, unit, and day.
For families weighing a move, practical decision-making should center on visit-focused diligence and concrete expectations. Schedule transparent conversations about staffing ratios, shift coverage, and how care plans adapt to day-to-day changes in a resident’s needs. Observe how therapy sessions are integrated with nursing care, and ask for examples of care coordination with physicians and specialists. Probe the social-work and activity teams about how they tailor programming to individual preferences, chronic conditions, and family input. If possible, speak with multiple residents and family members across different units to gauge whether the positive experiences captured in reviews reflect current operations. Seek confirmation on procedures for equipment handling, timely pain management, and emergency transfers, and insist on a clear escalation path when concerns arise. The facility’s strengths, cleanliness, engaging activities, and a responsive rehab pathway, can be decisive for many, but only if reliable, respectful communication and consistent daily care are demonstrably present.
In sum, this St. Mary’s facility stands out as a solid option for seniors needing skilled nursing with a robust rehabilitative framework and an environment that encourages social engagement. It rewards families who value a bright, clean setting, a varied activity calendar, and therapy teams that can deliver tangible functionality gains. The caution flags are real: communication gaps, uneven staffing, and occasional perceptions of care being undermined by rules or routine bottlenecks. For those with a higher tolerance for variability or who can actively partner with management to keep care highly supervised, the upside, quality staff when they are on shift, the sense of community, and the breadth of on-site amenities, can outweigh the drawbacks. For others, especially those craving near-perfect consistency and proactive problem resolution, it may be wise to compare alternatives with stronger track records in staffing stability and daily communication. A well-timed visit, asking pointed questions, shadowing a therapy session, and meeting frontline caregivers, will reveal whether the current climate aligns with expectations and the family’s risk tolerance.
184 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dane County Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ssm Health St Marys Care Center in Madison, WI is an assisted living community that provides exceptional care and support for seniors in a comfortable and welcoming environment. Located in a vibrant neighborhood, residents have easy access to various amenities and services that enhance their overall quality of life.
The community is surrounded by four cafes, offering residents opportunities to socialize with friends or family while enjoying delicious coffee or light meals. Additionally, there are numerous parks nearby where residents can take leisurely strolls, engage in outdoor activities, or simply relax amidst nature's tranquility.
For convenient healthcare needs, there are 16 pharmacies and 29 physicians located nearby the community. This ensures that residents have quick access to essential medical supplies and expert medical professionals who can provide personalized care as needed.
In terms of dining options, residents have a plethora of choices with 34 restaurants nearby. Whether they prefer fine dining experiences or casual meals with friends, these options cater to diverse tastes and preferences.
Residents seeking spiritual fulfillment will find solace in the three places of worship situated close to the community. These places offer regular religious services and vibrant communities for individuals to connect with others who share their faith.
Furthermore, two theaters nearby provide cultural entertainment opportunities for residents who enjoy music concerts, plays, or movies on special outings.
Finally, having a hospital adjacent to the assisted living community assures both residents and their families peace of mind knowing that emergency medical attention is easily accessible should the need arise.
Overall, Ssm Health St Marys Care Center offers a comprehensive assisted living experience where seniors can thrive physically, mentally, socially, emotionally, and spiritually while enjoying the abundance of amenities available in its lively surroundings.
This area of Madison, Wisconsin offers a convenient and diverse array of amenities for seniors looking to settle down. With several pharmacies nearby, including Walgreens and Verona Hometown Pharmacy, access to medical services is easily accessible. The proximity to parks such as Blue Mound State Park and Pilgrim Park provides opportunities for outdoor recreation and relaxation. Places of worship like Heritage Congregational Church are also nearby for those seeking spiritual fulfillment. Additionally, a variety of dining options ranging from The Flying Hound Alehouse to Jimmy John's offer convenient meal choices. For healthcare needs, facilities like Meriter Medical Clinics and UW Health Physicians & Clinic are within close reach. The neighborhood also boasts entertainment options with theaters like AMC Fitchburg 18 just a short distance away. Overall, this area provides a well-rounded environment for seniors looking for a comfortable and vibrant community in which to reside.
Ssm Health St Marys Care Center is located at 3401 Maple Grove Dr, Madison, WI 53719 in Dane County, Wisconsin
Ssm Health St Marys Care Center on seniors.fyi includes 5 photos including images showing garden, patio, outdoor seating, courtyard, building, parking, entrance, landscaping, and more.
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