The Manor of Kenosha/Crossroads Property

Pros

• The rehab services provided at the facility were effective, and residents were able to return home after a short duration.
• The staff demonstrated competence in conducting rehabilitation for clients, resulting in positive outcomes.
• Residents received quality care during their rehab experience, with noticeable improvement within a few weeks.
• Overall experiences with rehabilitation services were satisfactory for some families, leading to successful recoveries.

Cons

• The facility has numerous issues that warrant state intervention.
• Residents experience long waits, specifically up to 45 minutes to use the bathroom.
• Staff members have been reported as rude and unhelpful.
• Protocols, including the use of PPE and proper resident transfers, are not being followed.
• There are instances of dirty linens being left on the floor.
• Nurses lack knowledge about residents' COVID testing status and their reasons for admission to rehab.
• Residents have been told to soil themselves while waiting for assistance from CNAs.
• Essential equipment, such as gait belts, is missing from rooms.
• Staff frequently prioritize meetings over resident care during critical times, like morning hours.

Review

The experiences shared regarding the rehabilitation facility reveal a complex and troubling picture that juxtaposes effective rehabilitation services against serious systemic issues. On one hand, some patients have reported satisfactory outcomes during their rehabilitation stays, with positive remarks about the quality of care provided. For instance, one reviewer noted that their loved one underwent rehabilitation and was able to return home within a couple of weeks, highlighting that the rehab services met their needs adequately and produced favorable results. This indicates that while certain aspects of care are commendable, there exists a broader context of concern regarding the overall management and operational standards within the facility.

However, the positive feedback surrounding the rehabilitation program stands in stark contrast to numerous allegations about deficiencies in other areas of patient care. The concerning issues raised include alarming reports about inadequate hygiene practices, as evidenced by mentions of saturated dressings and dirty linens left on the floor. Such oversights not only reflect poorly on the facility?s cleanliness protocols but also pose a significant risk to residents? health and safety. Additionally, instances where prescribed medications were found casually lying on tables illustrate a troubling disregard for proper medication management safeguards.

Moreover, residents reportedly experience unacceptable delays in receiving essential assistance with basic needs such as using the bathroom?waiting upwards of 45 minutes in some cases. Such delays do not just compromise dignity; they may also have adverse health implications for vulnerable individuals who rely heavily on timely support from staff members. The reviewers further noted frustrations with rude staff behavior and an apparent lack of adherence to established health protocols, particularly concerning personal protective equipment (PPE) usage. These behaviors raise critical questions regarding staff training and professionalism.

Another major area of concern involves staffing levels and operational communication within the facility. Reviewers emphasized that nurses seemed uninformed about fundamental aspects related to resident care?for instance, whether a resident had been tested for COVID-19 or why they were admitted to rehab in the first place. This suggests severe lapses in communication among clinical teams that could ultimately endanger patient safety or result in inadequate treatment plans tailored to individual needs.

Compounding these difficulties is an apparent culture focused more on meetings than actionable care delivery; it was mentioned that between 9:00 AM and 10:00 AM daily, staff members were occupied with meetings rather than attending to patients' urgent needs such as restroom access. This perpetual focus on meetings can create inefficiencies that detract from direct patient care opportunities?a critical component in any healthcare setting where quick responses are paramount.

To address these systemic concerns effectively, it is imperative for regulatory bodies to actively engage in oversight measures that go beyond routine inspections. Several reviewers suggested that unannounced visits lasting several weeks could provide stakeholders with a more accurate understanding of day-to-day operations within this facility. By prioritizing thorough evaluations over repetitive meetings or superficial assessments, regulators would likely uncover underlying issues impacting both staff performance and resident well-being alike?issues deserving immediate intervention before more serious consequences unfold for those entrusted into their care.

In summary, while specific aspects of rehabilitation appear successful at this facility based on individual patient experiences, there remains an alarming array of operational deficiencies demanding urgent attention and rectification before patient safety is further compromised.

This area of Kenosha, Wisconsin offers a convenient and well-rounded community for senior living. With multiple pharmacies in close proximity, access to medical care and prescription medications is easily accessible. Additionally, there are several physicians' offices nearby, catering to various healthcare needs. The array of restaurants provides options for dining out or grabbing a quick bite to eat. Places of worship offer opportunities for spiritual engagement and connection with the community. Nearby hospitals ensure prompt medical attention when needed. For leisure activities, cafes provide a cozy setting for socializing over a cup of coffee, while parks offer green spaces for relaxation and outdoor enjoyment. The availability of theaters allows for entertainment options within a short drive. Overall, this area provides a balanced mix of amenities that cater to the diverse needs of seniors seeking a comfortable and convenient living environment.

Pharmacies

• Larsen Mayer Pharmacy (0.2 miles)
• B7 Pharmacy (0.2 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Alcohol & Other Drugs Council (2 miles)

Physicians

• Dr Swerdlin's office (0.2 miles)
• Hanger Prosthetics & Orthotics (0.2 miles)
• Ringwala Allergy & Asthma (0.9 miles)
• Skin R.N. (1 miles)
• Santarelli Oral & Facial Surgery Sc (1.1 miles)
• Genesis Medical Center of Kenosha Sc (1.2 miles)
• Family Psychiatric Care (1.8 miles)

Restaurants

• Fireside Restaurant & Lounge (0.6 miles)
• Ruffolo's II (0.7 miles)
• McDonald's (1.4 miles)
• McDonald's (1.5 miles)
• Chutes & Ladders (1.6 miles)
• Burger King (1.6 miles)
• Shenanigans on 60th (1.6 miles)

Places of Worship

• Holy Rosary Parish (0.7 miles)
• Lakeside Lutheran Church (1.3 miles)
• St Paul's Lutheran Church (3.9 miles)
• St Therese Church (4.4 miles)

Hospitals

• St Catherine's Medical Center Campus (1.4 miles)
• Aurora Quick Care (1.9 miles)
• Children's Hospital of Wisconsin (2.3 miles)
• Kenosha Medical Center (2.3 miles)
• Rogers Memorial Hospital (4.9 miles)
• Aurora Labor and Delivery (5 miles)
• Aurora Medical Center (5 miles)

Cafes

• The Coffee Pot (1.6 miles)
• Harborside Common Grounds (1.8 miles)
• Panera Bread (3.4 miles)
• Corner Bakery Cafe (4.5 miles)
• Starbucks (4.8 miles)

Parks

• Charles Nash Park (2.1 miles)
• Wolfenbuttel Park (2.2 miles)
• Eichelman Park (2.4 miles)
• Petrifying Springs Park (3.4 miles)
• Southport Park (3.4 miles)
• Gangler Park (3.8 miles)
• Playground (4.5 miles)

Theaters

• Cinemark Tinseltown USA (3.2 miles)