The Manor of Kenosha/Crossroads Property

Pros

• The therapy department was top notch.
• The Manor is an amazing place where staff are caring and compassionate.
• The nursing staff are awesome and really care for residents.
• The rehab wing has an amazing team that takes great care of residents.
• The Manor staff rushed to aid during a medical episode and helped the reviewer breathe.
• Casey, the Rehab Director of Social Services, provides quick responses and seamless discharge with ongoing great communication.
• The staff are attentive, friendly, and unbelievably thoughtful.
• Residents are well taken care of at The Manor.

Cons

• The reviews claim there is no respect or care for rehab patients and describe the staff as lazy.
• It is alleged that staff tell patients to pee themselves instead of helping them to the bathroom.
• The facility is described as the worst rehab facility in Kenosha.
• Understaffing is reported, with rooms often left messy and dirty.
• Residents are said to be told to soil themselves and not be turned when needed.
• There are claims of negligence, including soaked dressings, long delays for transfers to the toilet, and not using PPE.
• Communication among staff is described as poor, with the left hand not knowing what the right hand is doing.
• The place is criticized as a "storage unit" for elderly residents, not a care facility.
• Some reviews recount serious harm or death due to care lapses and neglect.
• The food is described as terrible and unsanitary, with limited choices and meals served cold.
• Call bells are slow to reach; residents are left waiting for help for extended periods.
• Several reviews allege that five-star ratings are fake or posted by employees.

Review

The Manor of Kenosha/Crossroads Property is best suited for families that prioritize short-term, rehab-focused care and are prepared to supervise closely and advocate vigorously on behalf of their loved one. The rehab wing has earned praise from some residents and families for its therapy team and practical progress, and a few staff members are repeatedly described as caring and responsive. However, those same reviews consistently warn that the facility as a whole can crumble without steady oversight, making it a candidate only for families willing to stay engaged and push for accountability every day.

Those weighing alternatives should consider facilities with a clearer track record of reliable daily care, clean rooms, and consistently prompt assistance. If a long-term living arrangement with steady, respectful daily support is the priority, or if strong food service, housekeeping, and transparent communication are nonnegotiable, this community may not meet expectations. The mix of strong rehab signals and pervasive care-flaw reports suggests looking at other options first, unless contingency plans - such as frequent in-person visits and formal escalation channels - are already in place.

On the upside, the rehab and therapy components can be genuinely valuable when functioning well. Several reviews highlight a competent therapy department and dedicated nursing staff, with particular praise for caregivers who demonstrate warmth and attentiveness. The best moments tend to come from the therapists and CNAs who stay engaged and make meaningful progress with residents. When families observe a focused rehab program and professional expertise, they glimpse what The Manor can deliver in that specific realm.

Yet the array of cons dominates the overall impression. Chronic under-staffing, frequent turnover, and inconsistent care routines repeatedly surface across reviews. Residents and families report long delays in answering call lights, delays in transfers, and lapses in essential practices such as PPE and safe patient handling. Rooms often appear dirty, with concerns about housekeeping, laundry, and general cleanliness. Food quality and service are described as unreliable, with meals that are cold or poorly prepared and limited meal options. Communication gaps - between shifts, between administration and families, and around medications and discharge planning - further erode trust and safety.

These pros and cons do not balance evenly. The strong rehab potential is real and can offset some risk when oversight is relentless and families can participate actively. However, the broader care environment appears fragile: under-staffing and inconsistent daily care undermine progress, and even brief lapses carry serious consequences for vulnerable residents. In short, rehab success stories can be salvaged by vigilant family involvement, but the same facility that can deliver good therapy can also deteriorate quickly without robust, reliable systems in place.

For families making a decision, concrete steps matter. Prioritize an in-person tour focused on the rehab wing, but also insist on meeting front-line staff, observing a meal service, and seeing how call lights are answered during peak times. Request recent incident reports and speak with current residents and their families about daily routines, cleanliness, and responsiveness. Clarify staffing ratios, turnover rates, and the facility's exact plan for improving communication and safety culture. If steady, compassionate daily care and dependable service are nonnegotiable, this community should be approached with strong caution or alternatives pursued. If rehabilitation progress with active advocacy is the goal and a family is prepared to stay engaged, The Manor can still be considered, with the caveat that success hinges on consistent, hands-on oversight.

This area of Kenosha, Wisconsin offers a convenient and well-rounded community for senior living. With multiple pharmacies in close proximity, access to medical care and prescription medications is easily accessible. Additionally, there are several physicians' offices nearby, catering to various healthcare needs. The array of restaurants provides options for dining out or grabbing a quick bite to eat. Places of worship offer opportunities for spiritual engagement and connection with the community. Nearby hospitals ensure prompt medical attention when needed. For leisure activities, cafes provide a cozy setting for socializing over a cup of coffee, while parks offer green spaces for relaxation and outdoor enjoyment. The availability of theaters allows for entertainment options within a short drive. Overall, this area provides a balanced mix of amenities that cater to the diverse needs of seniors seeking a comfortable and convenient living environment.

Pharmacies

• Larsen Mayer Pharmacy (0.2 miles)
• B7 Pharmacy (0.2 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Alcohol & Other Drugs Council (2 miles)

Physicians

• Dr Swerdlin's office (0.2 miles)
• Hanger Prosthetics & Orthotics (0.2 miles)
• Ringwala Allergy & Asthma (0.9 miles)
• Skin R.N. (1 miles)
• Santarelli Oral & Facial Surgery Sc (1.1 miles)
• Genesis Medical Center of Kenosha Sc (1.2 miles)
• Family Psychiatric Care (1.8 miles)

Restaurants

• Fireside Restaurant & Lounge (0.6 miles)
• Ruffolo's II (0.7 miles)
• McDonald's (1.4 miles)
• McDonald's (1.5 miles)
• Chutes & Ladders (1.6 miles)
• Burger King (1.6 miles)
• Shenanigans on 60th (1.6 miles)

Places of Worship

• Holy Rosary Parish (0.7 miles)
• Lakeside Lutheran Church (1.3 miles)
• St Paul's Lutheran Church (3.9 miles)
• St Therese Church (4.4 miles)

Hospitals

• St Catherine's Medical Center Campus (1.4 miles)
• Aurora Quick Care (1.9 miles)
• Children's Hospital of Wisconsin (2.3 miles)
• Kenosha Medical Center (2.3 miles)
• Rogers Memorial Hospital (4.9 miles)
• Aurora Labor and Delivery (5 miles)
• Aurora Medical Center (5 miles)

Cafes

• The Coffee Pot (1.6 miles)
• Harborside Common Grounds (1.8 miles)
• Panera Bread (3.4 miles)
• Corner Bakery Cafe (4.5 miles)
• Starbucks (4.8 miles)

Parks

• Charles Nash Park (2.1 miles)
• Wolfenbuttel Park (2.2 miles)
• Eichelman Park (2.4 miles)
• Petrifying Springs Park (3.4 miles)
• Southport Park (3.4 miles)
• Gangler Park (3.8 miles)
• Playground (4.5 miles)

Theaters

• Cinemark Tinseltown USA (3.2 miles)