The Manor of Kenosha/Crossroads Property

Pros

• The staff are warm, friendly, and genuinely caring toward residents.
• Casey, the Rehab Director of Social Services, truly cares about residents and ensures safe discharge planning.
• The therapy department is top notch with an amazing care team.
• The CNAs and nursing staff are awesome and really care about patients.
• The facility is amazing, with compassionate and dedicated staff.
• The rehab wing has an amazing team that takes excellent care of loved ones.
• The staff rushed to assist during emergencies and provide timely help.

Cons

• They consider the facility the worst place imaginable.
• They describe the staff as lazy and unprofessional.
• They report residents are told to soil themselves and not assisted.
• They claim the facility is chronically understaffed and dirty.
• They note the food is awful, served cold, and unsanitary.
• They state call buttons are slow or ignored, leaving residents waiting for hours.
• They report neglect that led to harm or death.
• They allege the five-star reviews are bogus and posted by employees.
• They call for the facility to be shut down.

Review

This community is best suited for families that prize aggressive rehabilitation and thoughtful discharge planning, and who are prepared to advocate consistently on behalf of a loved one. The rehab wing, supported by a committed Social Services Director like Casey, can deliver meaningful progress and smooth transitions home when staffing is sufficient and communication is coherent. For short-term recuperation aimed at returning to independent living or a lower-acuity setting, The Manor can be a workable choice, provided there is a clear plan for daily oversight from family or a trusted advocate. It is less suited for families expecting uniform, high-level daily care without ongoing, vigilant involvement or for those seeking a consistently pristine environment and flawless day-to-day operations.

Those who may want to consider alternatives are families whose top priorities are impeccable safety, cleanliness, and reliable responsiveness around the clock. Recurring concerns across reviews center on chronic under-staffing, frequent turnover, and inconsistent practices that leave residents waiting for assistance, or worse, left in soiled situations or without timely access to basic needs. Hygiene problems, dirty rooms, and questionable food quality repeatedly surface in feedback from multiple families. When the measure of quality hinges on steady, predictable care with minimal need for close advocacy, other facilities or home health options may offer greater peace of mind.

The strongest positives are concentrated in the rehab and therapy ecosystem. The therapy department is repeatedly praised as top-tier, with caregivers who are attentive, skilled, and motivated to push for real gains. Casey, the Rehab Director of Social Services, earns particular commendation for ensuring that discharge planning is thorough and that residents leave with a viable, safe path to post-acute care or home. In many accounts, CNAs and nursing staff in the rehab wing stand out for their compassion and reliability, and the wound care team is cited as competent. These strengths create tangible value for families pursuing clear rehabilitation objectives and a quicker return to community living, especially when paired with a facility that can mobilize a coordinated effort across disciplines.

Yet the cons are systemic and hard to ignore. A large body of reviews documents chronic understaffing and high turnover, which translates into delayed responses to call bells, inconsistent attention to transfers and mobility needs, and uneven quality of care from shift to shift. Communication gaps, sometimes described as “the left hand not knowing what the right hand is doing”, undermine trust and complicate discharge readiness. Cleanliness and food quality are persistent sticking points; rooms can be reported as dirty or poorly maintained, and meals frequently criticized as unappealing or inadequate. Across the board, families recount experiences of being told to advocate aggressively for basic dignity and proper care, rather than receiving consistently proactive support.

When weighing pros against cons, the rehab strengths can offset some risk, but they rarely erase the larger pattern of operational fragility. For a resident whose primary objective is medical rehabilitation with a credible path home, the presence of a capable rehab team and a director who prioritizes discharge planning creates real upside. The improvements seen in therapy and the responsiveness of certain staff can produce meaningful gains in function and morale. However, those gains are vulnerable to a backdrop of understaffing, inconsistent practice, and lapses in daily care that can derail progress if not actively managed by families. In long-term stays, the ongoing risk of neglectful or inattentive care becomes a more defining factor than the rehab triumphs.

Practical guidance for families navigating a decision should be direct and action-oriented. Schedule detailed, on-site observations focused on the rehab area, dining room, and patient rooms; ask to meet with the Rehab Director and several frontline staff across shifts to understand workflow and expectations. Inquire about nurse-to-patient ratios, call-light response times, and how transfers from bed to chair are executed. Request recent inspection outcomes and any corrective action plans, and verify a resident’s care plan, especially around hydration, nutrition, and mobility protocols. If a plan centers on rehabilitation with an intended return home, insist on a concrete, time-bound discharge pathway and ensure the family has access to daily progress notes and therapy updates. If daily consistency, high-touch cleanliness, and respectful bedside care remain non-negotiables, it is prudent to compare other facilities or consider in-home services where supervision can be tailored to one person’s routine and safety needs.

This area of Kenosha, Wisconsin offers a convenient and well-rounded community for senior living. With multiple pharmacies in close proximity, access to medical care and prescription medications is easily accessible. Additionally, there are several physicians' offices nearby, catering to various healthcare needs. The array of restaurants provides options for dining out or grabbing a quick bite to eat. Places of worship offer opportunities for spiritual engagement and connection with the community. Nearby hospitals ensure prompt medical attention when needed. For leisure activities, cafes provide a cozy setting for socializing over a cup of coffee, while parks offer green spaces for relaxation and outdoor enjoyment. The availability of theaters allows for entertainment options within a short drive. Overall, this area provides a balanced mix of amenities that cater to the diverse needs of seniors seeking a comfortable and convenient living environment.

Pharmacies

• Larsen Mayer Pharmacy (0.2 miles)
• B7 Pharmacy (0.2 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Alcohol & Other Drugs Council (2 miles)

Physicians

• Dr Swerdlin's office (0.2 miles)
• Hanger Prosthetics & Orthotics (0.2 miles)
• Ringwala Allergy & Asthma (0.9 miles)
• Skin R.N. (1 miles)
• Santarelli Oral & Facial Surgery Sc (1.1 miles)
• Genesis Medical Center of Kenosha Sc (1.2 miles)
• Family Psychiatric Care (1.8 miles)

Restaurants

• Fireside Restaurant & Lounge (0.6 miles)
• Ruffolo's II (0.7 miles)
• McDonald's (1.4 miles)
• McDonald's (1.5 miles)
• Chutes & Ladders (1.6 miles)
• Burger King (1.6 miles)
• Shenanigans on 60th (1.6 miles)

Places of Worship

• Holy Rosary Parish (0.7 miles)
• Lakeside Lutheran Church (1.3 miles)
• St Paul's Lutheran Church (3.9 miles)
• St Therese Church (4.4 miles)

Hospitals

• St Catherine's Medical Center Campus (1.4 miles)
• Aurora Quick Care (1.9 miles)
• Children's Hospital of Wisconsin (2.3 miles)
• Kenosha Medical Center (2.3 miles)
• Rogers Memorial Hospital (4.9 miles)
• Aurora Labor and Delivery (5 miles)
• Aurora Medical Center (5 miles)

Cafes

• The Coffee Pot (1.6 miles)
• Harborside Common Grounds (1.8 miles)
• Panera Bread (3.4 miles)
• Corner Bakery Cafe (4.5 miles)
• Starbucks (4.8 miles)

Parks

• Charles Nash Park (2.1 miles)
• Wolfenbuttel Park (2.2 miles)
• Eichelman Park (2.4 miles)
• Petrifying Springs Park (3.4 miles)
• Southport Park (3.4 miles)
• Gangler Park (3.8 miles)
• Playground (4.5 miles)

Theaters

• Cinemark Tinseltown USA (3.2 miles)