Willowbrook Assisted Living

Pros

• Residents at Willowbrook have spacious and airy rooms that are easy to navigate.
• The facility offers a variety of outings for residents, including shopping, dinners, and casino trips.
• Meals provided are nutritious and enjoyable, with options available for residents to choose from.
• The staff is described as wonderful, always willing to help and very concerned about residents' healthcare needs.
• Communication between staff and families is highly appreciated by residents and their loved ones.
• Willowbrook is a brand new facility with a beautiful environment, creating a pleasant living space for the residents.
• The staff member who conducted tours was helpful and provided thorough information about the community.
• The connection to a nursing home on the same premises ensures continuity of care if needed in the future.

Cons

• The management at Willowbrook is described as inept and frustrating, leading to difficulties in managing care for residents.
• Residents reportedly do not receive accurate medication administration, and documentation practices are lacking.
• Staff are characterized as indifferent, often choosing to be on their cell phones instead of assisting the elderly.
• There is a perception that management lacks compassion during difficult times and prioritizes financial gain over resident care.

Review

Willowbrook Assisted Living has garnered a range of opinions from residents and visitors, painting a multi-faceted picture of this new facility that aims to offer a home-like living environment. Its spacious and airy rooms, designed for ease of movement, appear to be one of the standout features that many appreciate. Residents have the opportunity to engage in various outings, such as shopping trips or dinner dates, alongside recreational options like enjoying movies with fellow residents. The provision of three nutritious meals a day, along with snacks available at any time, is also commended. Meals are designed not just for sustenance but also for enjoyment and social interaction among residents, further fostering a community spirit.

However, amidst these positive aspects lies some concerning feedback regarding the management and operational challenges at Willowbrook. A review highlighted that despite its appealing environment and facilities, issues have arisen concerning the overall quality of care provided to residents. Notably, it was pointed out that during its early operational phase—merely three months into opening—the facility had only attracted fewer than ten residents. This raises questions about whether Willowbrook can deliver on its promise of care given its limited occupancy at such an early stage.

Further dissatisfaction stems from reported inadequacies related to staff performance and management response times. Some family members expressed frustration over what they described as "inept management," particularly in handling daily care needs for their loved ones residing there. Complaints were specifically aimed at medication administration processes and documentation practices—or the lack thereof—indicating significant room for improvement in operational protocols essential for assisted living environments.

In contrast to these concerns are positive reviews highlighting individual experiences with staff members who demonstrate kindness and attentiveness towards residents' health care needs. Communication between families and staff has been deemed exceptional by some reviewers, suggesting that certain employees genuinely go above and beyond to foster trustworthiness within the caregiving process. Testimonials mention how staff willingness to assist can make a significant difference in resident wellbeing; however, this does seem to vary across different shifts or days based on personal experience.

Another aspect drawing attention is Willowbrook's size; being relatively small with only 24 units makes it potentially more intimate compared to larger assisted living facilities. This may appeal to those seeking close-knit communities where individual recognition is feasible among residents and staff alike. The connection of Willowbrook to an adjoining nursing home presents another advantage: should a resident’s condition deteriorate over time, transitioning care becomes easier without relocating far from familiar surroundings.

Overall perspectives on Willowbrook Assisted Living showcase both admiration for its initial offerings and growing concern over fundamental operations as they progress from opening months into establishing consistent care standards. While some individuals value what they perceive as wholesome amenities—including engaging activities and well-prepared meals—the contrasting views centering around inadequate management practices raise imperative points needing immediate attention if confidence in this facility's future is to be restored among families searching for suitable homes for their elderly loved ones. It remains crucial for Willowbrook’s leadership team not only to reflect upon these polarized experiences but also to implement actionable strategies aimed at enhancing service quality while upholding compassionate caregiving principles so integral within assisted living environments.

Physicians

• Hanger Prosthetics & Orthotics (0.4 miles)
• Dr Swerdlin's office (0.4 miles)
• Skin R.N. (0.8 miles)
• Ringwala Allergy & Asthma (0.8 miles)
• Santarelli Oral & Facial Surgery Sc (0.9 miles)
• Genesis Medical Center of Kenosha Sc (1.4 miles)
• Durrani Abdul, MD (1.7 miles)

Pharmacies

• B7 Pharmacy (0.4 miles)
• Larsen Mayer Pharmacy (0.4 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Alcohol & Other Drugs Council (2.1 miles)

Restaurants

• Ruffolo's II (0.6 miles)
• Fireside Restaurant & Lounge (0.7 miles)
• McDonald's (1.2 miles)
• Burger King (1.4 miles)
• McDonald's (1.4 miles)
• Chutes & Ladders (1.5 miles)
• Shenanigans on 60th (1.6 miles)

Places of Worship

• Holy Rosary Parish (0.9 miles)
• Lakeside Lutheran Church (1.6 miles)
• St Paul's Lutheran Church (3.9 miles)
• St Therese Church (4.4 miles)
• Journey Church (4.9 miles)

Hospitals

• St Catherine's Medical Center Campus (1.6 miles)
• Aurora Quick Care (2 miles)
• Children's Hospital of Wisconsin (2.4 miles)
• Kenosha Medical Center (2.4 miles)
• Rogers Memorial Hospital (4.6 miles)
• Aurora Labor and Delivery (4.8 miles)
• Aurora Medical Center (4.8 miles)

Cafes

• The Coffee Pot (1.8 miles)
• Harborside Common Grounds (2 miles)
• Panera Bread (3.2 miles)
• Corner Bakery Cafe (4.3 miles)
• Starbucks (4.6 miles)

Parks

• Charles Nash Park (1.9 miles)
• Wolfenbuttel Park (2.4 miles)
• Eichelman Park (2.5 miles)
• Petrifying Springs Park (3.3 miles)
• Southport Park (3.5 miles)
• Gangler Park (3.7 miles)
• Playground (4.3 miles)

Theaters

• Cinemark Tinseltown USA (3 miles)