Crossroads Care Center Of Fond Du Lac
Save115 East Arndt Street, Fond Du Lac, WI 54935
For more information about senior living options: (844) 490-3973
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Crossroads Care Center in Fond du Lac, Wisconsin sits at the center of a broad and sometimes contradictory chorus of experiences. On one hand, many residents and families sing its praises with warmth and gratitude, while on the other hand there are pointed warnings about cleanliness, communication, and consistency. Taken together, the notes form a portrait of a facility that can deliver exceptionally compassionate care and attentive service, but that also can fall short in key operational areas depending on who you are, when you visit, and which part of the building you encounter.
Several accounts open with high praise for the people who staff the place. A visitor who stayed for a week described Crossroads as offering "the best care" they had experienced, with CNAs who are upfront, friendly, and cheerful, and nurses who do a fantastic job. The writer even named a staff member - Avena - and offered heartfelt thanks, noting a strong sense of gratitude for the care received. Another resident wrote, "I am very comfortable here. The staff is most qualified, the building and grounds are acceptable, the food is palatable, the residents are each pleasant. Housekeeping cleans and mops my room daily. Smiles abound here." That voice, signed Walter O., also claimed to be there "for the long haul" and encouraged others to consider Crossroads.
Other reviews emphasize a sense of reliability and accessibility: phrases such as "The staff is so kind and caring. You can tell they really work hard to give quality care and support," and "The staff are absolutely wonderful, caring and dedicated to the residents of the facility" recur. Several accounts use similar language to convey a shared trust in the compassion and dedication of the caregiving team, with residents and families expressing confidence that Crossroads could be a safe, welcoming home for loved ones in need of ongoing assistance. Some families singled out specific helpers and administrative staff for their roles in admissions and ongoing support, underscoring a perception that the care team, when functioning well, can make a meaningful positive difference in a resident's daily life.
Yet, the same facility elicits very sharp critiques from others who experienced problems that they felt undermined the overall quality of care. One review lamented a "miscommunication" with rehab staff and expressed total dissatisfaction with therapy progress and faith in the center, signaling a breakdown in coordination that can be devastating for someone trying to recover. A family member recounted a harsher assessment: chronic dirtiness, persistent odors, and call lights that allegedly went unanswered for long stretches, with one account describing a caregiver's decision to use a urinary pad-diaper instead of proper toileting - a deeply troubling dignity issue in their view. In that vein, another review warned readers to "PLEASE BE AWARE OF THIS PLACE," urging thorough tours of both floors and acknowledging that cleanliness and maintenance concerns were very real for that resident.
There are also vivid, specific recollections that illustrate how varied the experience can be within the same facility. One family praised Crossroads as the best of three facilities their loved one had experienced, thanking the staff for "care and concern and effort" and promising lasting gratitude. In contrast, another reviewer described an unintentionally distressing scenario with a grandmother who received rapid nurse assistance for a call light but found the overall cleanliness unacceptable - highlighting the "very dirty" bathroom and a notably gross condition on the second floor. A negative post urged readers to "run do not walk to any other care center, no stars of course," signaling a powerful disclaimer borne from a difficult experience.
Within the mix, there are threads of appreciation for the administrative and admissions side of the operation. Several families credited specific staff members with easing the process of getting a loved one admitted and ensuring smooth transitions from hospital care to the care center. Cynthia Woods, in particular, appears repeatedly as a pivotal figure who helped with admissions and general coordination, with one family crediting her as "of great assistance" to place a loved one with Covid-related restrictions who was bed ridden and in need of consistent support. Across multiple stories, the willingness of staff to go "above and beyond" to make sure patients felt safe, welcomed, and cared for stands out as a recurring theme.
When it comes to recommendations, the reviews diverge even more starkly. Some families, even after difficult periods, express unconditional willingness to recommend Crossroads to others in need of the care type the center provides. Others reserve judgment or outright discourage people from considering the center, either because of concerns about cleanliness and smell or because they felt the level of care fell short, especially in terms of call-light response times and the overall experience on certain floors. One reviewer encapsulated a common sentiment with a direct contrast: "If I could give less stars I would," while others insisted, "Definitely recommend," and "I would recommend Crossroads to anyone that requires this type of care." A final sentiment - strong and urgent - came from a reviewer who simply urged others to take a careful tour before deciding, suggesting a visitor should assess both public areas and patient rooms to get the full picture.
Taken together, Crossroads Care Center appears to offer a genuine, heart-driven core of compassionate care and dedicated professionals who can deliver excellent experiences, especially when staff are aligned, communication is clear, and housekeeping and clinical routines run smoothly. The most compelling testimonials testify to those moments of connection - the smiles, the prompt response to calls, the thoughtful admissions process, and the presence of staff who truly treat residents like family. However, the darker threads remind prospective families that cleanliness, consistent call-light responsiveness, and transparent rehab and therapy communication are crucial and can, in some cases, sour an otherwise positive impression. For anyone considering Crossroads for themselves or a loved one, the take-away is clear: visit thoroughly, meet the caregiving team, observe both floors and units, and ask pointed questions about rehab goals, call-light protocols, and housekeeping standards to ensure alignment with your needs and expectations.
Crossroads Care Center of Fond du Lac in Fond du Lac, Wisconsin is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The center features comfortable and fully furnished living spaces, with cable or satellite TV, Wi-Fi/high-speed internet access, and telephone services for residents to stay connected with their loved ones.
Residents can enjoy delicious meals prepared by the kitchenette staff in the restaurant-style dining room, where special dietary restrictions are accommodated. Housekeeping services ensure that each living space is kept clean and well-maintained. The community also provides move-in coordination assistance to make the transition as smooth as possible.
In addition to the indoor amenities, Crossroads Care Center offers outdoor spaces such as a garden for residents to relax and enjoy fresh air. For those who love reading, there is a small library with a variety of books available.
The center's dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management and follow specialized diabetes diets when needed. A mental wellness program is in place to promote emotional well-being among residents.
Crossroads Care Center encourages an active lifestyle through resident-run activities and scheduled daily activities for all residents to participate in. The community's convenient location provides easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Crossroads Care Center of Fond du Lac offers a warm and supportive environment for individuals seeking assisted living care in Fond du Lac.
Crossroads Care Center Of Fond Du Lac is located at 115 East Arndt Street, Fond Du Lac, WI 54935 in Fond du Lac County, Wisconsin
Crossroads Care Center Of Fond Du Lac on seniors.fyi includes 6 photos including images showing trees, dining, interior, decor, pergola, fountain, brick building, bedroom, and more.
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