Crossroads Care Center Of Fond Du Lac
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115 East Arndt Street, Fond Du Lac, WI 54935
For more information about senior living options: (844) 490-3973
The Crossroads Care Center is described as providing a wonderful experience for families, with ongoing activities and delicious food. Residents receive excellent care from upfront, friendly CNAs and highly capable nurses. The atmosphere is comfortable thanks to qualified, friendly, timely, and experienced staff, plus daily housekeeping and a pleasant environment. Families praise the staff for being wonderful, caring, and dedicated to the residents. The center is described as having a great crew and fantastic service. The staff are kind, caring, and consistently strive to deliver quality care and support. The facility is associated with residents feeling safe, welcomed, and at home due to accommodating and compassionate care. Multiple reviews express willingness to recommend Crossroads Care Center to others.
The facility is very poorly staffed with poor care, and complaints seem to be dismissed; staff show little concern for residents. Call lights are not answered promptly, and residents are left waiting while staff move at their own pace. The food is terrible and often served in Styrofoam take-out boxes, with alternative menu items never available. The place is very unclean. Rehab therapy is mismanaged, with miscommunication and progress not meeting expectations, leading to a loss of faith in the facility. The place is dirty and smells, and some bathrooms (e.g., second-floor) are described as gross with waste on surfaces. Reviewers caution others to avoid the facility, with statements like “run, do not walk” to any other care center and wishes for fewer or zero stars.Crossroads Care Center of Fond du Lac is best suited for families seeking a warm, resident-centered environment where frontline staff, CNAs and nurses, are frequently cited for kindness, attentiveness, and a hands-on approach to daily care. In strong moments, the center feels like a supportive, small-community home where activities are plentiful and meals can be enjoyable. The most persuasive testimonials describe staff as approachable, cheerful, and genuinely invested in a resident’s comfort and daily routine. This setting tends to work well for seniors who prize personal connections with caregivers, value regular supervision, and want a lived-in environment where daily life feels guided by people who know them. The emphasis on human interaction over pristine polish makes it a practical choice for families prioritizing consistent compassion and companionship.
Yet there are significant caveats that must be weighed. Several reviews flag inconsistent staffing and care quality, including slow call-light responses and a pattern of concerns sometimes being dismissed by management. Cleanliness is another recurring concern in multiple accounts, with reports of unclean bathrooms and unpleasant odors that undermine trust and comfort. The rehab and therapy paths appear variable, with at least one account describing miscommunication that hindered progress. These drawbacks are not hypothetical; they are repeated enough to create real risk for residents who rely on rapid assistance, a spotless environment, or predictable rehabilitation outcomes. Prospective families should be prepared to assess floor-by-floor conditions and shift-to-shift performance rather than assuming uniform quality across the facility.
On the positive side, the strongest and most reliable thread is the quality and warmth of staff when it matters most. Across numerous accounts, CNAs, nurses, and other team members are described as upfront, friendly, and dedicated, with residents expressing appreciation for timely attention and patient, practical care. The social program and activities receive praise in several anecdotes, contributing to a sense of community and engagement that can dramatically improve daily life. Admissions and transitions can also be smooth, especially when the administrative team is responsive and helpful, which reinforces a feeling that this center can deliver meaningful care during difficult times. In short, when the care team is engaged and consistent, the resident experience can be markedly positive.
That said, the other side of the ledger is equally persuasive and should temper any enthusiasm. The most troubling themes center on inconsistent staffing levels and uneven attention to call lights, with some families recounting delays that exceed reasonable expectations. Sanitation issues, odor problems and visibly unclean spaces, have a corrosive effect on trust and comfort, particularly for new or highly anxious family members. Rehab progress, if not clearly communicated and coordinated, can stall, leaving families frustrated with expectations versus outcomes. A portion of reviewers explicitly urges caution, suggesting that dignity and basic care tasks may be mishandled in some circumstances. Taken together, Crossroads can deliver exceptional, person-centered care during good days, but the facility’s vulnerability to staffing gaps and hygiene lapses demands careful, hands-on oversight by families.
The decision ultimately hinges on prioritization. For families prioritizing a warm, engaged staff and a sense of belonging, the positives, compassionate caregivers, opportunities for social engagement, and moments of outstanding care, can outweigh the negatives when the care team aligns well and operates consistently. For others who cannot tolerate inconsistent cleanliness, variable responsiveness, or uncertain rehab trajectories, the risks may overshadow the warmth. The reviews collectively indicate a facility capable of delivering transformative, humane care under ideal conditions, yet fragile when staffing and sanitation fall short. The prudent choice emphasizes alignment with what matters most: is the daily experience shaped by dependable, swift responsiveness and a clean, well-maintained environment, or is the priority a consistently predictable rehab plan and flawless sanitation?
Practical next steps shape an informed decision. Begin with a thorough, multi-area tour that emphasizes the second floor and sanitary facilities; speak directly with current residents and their families about call-light responsiveness across different shifts; request a clear, measurable rehab plan and ongoing progress updates; and confirm staffing levels for day and night. Develop a must-have checklist, timely responses, spotless sanitation, flexible dining options, and transparent escalation when concerns arise, and use it as the benchmark during visits. For seniors who prize a warm, engaged staff and a sense of community, Crossroads Care Center can be a strong fit when the care team is stable and operations are steady. For families unwilling to compromise on cleanliness, flawless hygiene, or consistently clear rehab progress, exploring alternatives while maintaining open dialogue with leadership is a prudent, proactive path.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crossroads Care Center of Fond du Lac in Fond du Lac, Wisconsin is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The center features comfortable and fully furnished living spaces, with cable or satellite TV, Wi-Fi/high-speed internet access, and telephone services for residents to stay connected with their loved ones.
Residents can enjoy delicious meals prepared by the kitchenette staff in the restaurant-style dining room, where special dietary restrictions are accommodated. Housekeeping services ensure that each living space is kept clean and well-maintained. The community also provides move-in coordination assistance to make the transition as smooth as possible.
In addition to the indoor amenities, Crossroads Care Center offers outdoor spaces such as a garden for residents to relax and enjoy fresh air. For those who love reading, there is a small library with a variety of books available.
The center's dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management and follow specialized diabetes diets when needed. A mental wellness program is in place to promote emotional well-being among residents.
Crossroads Care Center encourages an active lifestyle through resident-run activities and scheduled daily activities for all residents to participate in. The community's convenient location provides easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Crossroads Care Center of Fond du Lac offers a warm and supportive environment for individuals seeking assisted living care in Fond du Lac.
Crossroads Care Center Of Fond Du Lac is located at 115 East Arndt Street, Fond Du Lac, WI 54935 in Fond du Lac County, Wisconsin
Crossroads Care Center Of Fond Du Lac on seniors.fyi includes 6 photos including images showing trees, dining, interior, decor, building, landscaping, bathroom, garden, and more.
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