Crossroads Care Center Of Fond Du Lac

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Crossroads Care Center Of Fond Du Lac

115 East Arndt Street, Fond Du Lac, WI 54935

For more information about senior living options: (844) 490-3973

3.9 from 17 reviews
5 stars
12
4 stars
0
3 stars
1
2 stars
0
1 stars
4

Skilled Nursing Facility

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    Overall Review of Crossroads Care Center Of Fond Du Lac

    Pros

    • pro The CNAs and nurses are upfront, friendly, and do a fantastic job.
    • pro The staff are absolutely wonderful, caring, and dedicated to the residents.
    • pro The facility is comfortable with friendly, timely, and experienced personnel.
    • pro Families report excellent care and gratitude for the staff's care and concern.
    • pro The team went above and beyond to make sure residents were cared for and felt welcomed.
    • pro Residents feel safe and at home during their stay.
    • pro Crossroads is highly recommended by families and caregivers.

    Cons

    • pro Not the friendliness of place but it was the fastest call light answered that I have ever seen and I worked in nursing homes.
    • pro It is very dirty though.
    • pro The bathroom in the 2nd floor bathroom was very gross, it had poop on the toilet seat.
    • pro The place is very dirty and very smelly!
    • pro The reviews are very deceiving!

    Review

    Crossroads Care Center in Fond du Lac, Wisconsin sits at the center of a broad and sometimes contradictory chorus of experiences. On one hand, many residents and families sing its praises with warmth and gratitude, while on the other hand there are pointed warnings about cleanliness, communication, and consistency. Taken together, the notes form a portrait of a facility that can deliver exceptionally compassionate care and attentive service, but that also can fall short in key operational areas depending on who you are, when you visit, and which part of the building you encounter.

    Several accounts open with high praise for the people who staff the place. A visitor who stayed for a week described Crossroads as offering "the best care" they had experienced, with CNAs who are upfront, friendly, and cheerful, and nurses who do a fantastic job. The writer even named a staff member - Avena - and offered heartfelt thanks, noting a strong sense of gratitude for the care received. Another resident wrote, "I am very comfortable here. The staff is most qualified, the building and grounds are acceptable, the food is palatable, the residents are each pleasant. Housekeeping cleans and mops my room daily. Smiles abound here." That voice, signed Walter O., also claimed to be there "for the long haul" and encouraged others to consider Crossroads.

    Other reviews emphasize a sense of reliability and accessibility: phrases such as "The staff is so kind and caring. You can tell they really work hard to give quality care and support," and "The staff are absolutely wonderful, caring and dedicated to the residents of the facility" recur. Several accounts use similar language to convey a shared trust in the compassion and dedication of the caregiving team, with residents and families expressing confidence that Crossroads could be a safe, welcoming home for loved ones in need of ongoing assistance. Some families singled out specific helpers and administrative staff for their roles in admissions and ongoing support, underscoring a perception that the care team, when functioning well, can make a meaningful positive difference in a resident's daily life.

    Yet, the same facility elicits very sharp critiques from others who experienced problems that they felt undermined the overall quality of care. One review lamented a "miscommunication" with rehab staff and expressed total dissatisfaction with therapy progress and faith in the center, signaling a breakdown in coordination that can be devastating for someone trying to recover. A family member recounted a harsher assessment: chronic dirtiness, persistent odors, and call lights that allegedly went unanswered for long stretches, with one account describing a caregiver's decision to use a urinary pad-diaper instead of proper toileting - a deeply troubling dignity issue in their view. In that vein, another review warned readers to "PLEASE BE AWARE OF THIS PLACE," urging thorough tours of both floors and acknowledging that cleanliness and maintenance concerns were very real for that resident.

    There are also vivid, specific recollections that illustrate how varied the experience can be within the same facility. One family praised Crossroads as the best of three facilities their loved one had experienced, thanking the staff for "care and concern and effort" and promising lasting gratitude. In contrast, another reviewer described an unintentionally distressing scenario with a grandmother who received rapid nurse assistance for a call light but found the overall cleanliness unacceptable - highlighting the "very dirty" bathroom and a notably gross condition on the second floor. A negative post urged readers to "run do not walk to any other care center, no stars of course," signaling a powerful disclaimer borne from a difficult experience.

    Within the mix, there are threads of appreciation for the administrative and admissions side of the operation. Several families credited specific staff members with easing the process of getting a loved one admitted and ensuring smooth transitions from hospital care to the care center. Cynthia Woods, in particular, appears repeatedly as a pivotal figure who helped with admissions and general coordination, with one family crediting her as "of great assistance" to place a loved one with Covid-related restrictions who was bed ridden and in need of consistent support. Across multiple stories, the willingness of staff to go "above and beyond" to make sure patients felt safe, welcomed, and cared for stands out as a recurring theme.

    When it comes to recommendations, the reviews diverge even more starkly. Some families, even after difficult periods, express unconditional willingness to recommend Crossroads to others in need of the care type the center provides. Others reserve judgment or outright discourage people from considering the center, either because of concerns about cleanliness and smell or because they felt the level of care fell short, especially in terms of call-light response times and the overall experience on certain floors. One reviewer encapsulated a common sentiment with a direct contrast: "If I could give less stars I would," while others insisted, "Definitely recommend," and "I would recommend Crossroads to anyone that requires this type of care." A final sentiment - strong and urgent - came from a reviewer who simply urged others to take a careful tour before deciding, suggesting a visitor should assess both public areas and patient rooms to get the full picture.

    Taken together, Crossroads Care Center appears to offer a genuine, heart-driven core of compassionate care and dedicated professionals who can deliver excellent experiences, especially when staff are aligned, communication is clear, and housekeeping and clinical routines run smoothly. The most compelling testimonials testify to those moments of connection - the smiles, the prompt response to calls, the thoughtful admissions process, and the presence of staff who truly treat residents like family. However, the darker threads remind prospective families that cleanliness, consistent call-light responsiveness, and transparent rehab and therapy communication are crucial and can, in some cases, sour an otherwise positive impression. For anyone considering Crossroads for themselves or a loved one, the take-away is clear: visit thoroughly, meet the caregiving team, observe both floors and units, and ask pointed questions about rehab goals, call-light protocols, and housekeeping standards to ensure alignment with your needs and expectations.

    Features

    Housing

    • 50 resident community capacity 50 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crossroads Care Center of Fond du Lac in Fond du Lac, Wisconsin is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The center features comfortable and fully furnished living spaces, with cable or satellite TV, Wi-Fi/high-speed internet access, and telephone services for residents to stay connected with their loved ones.

    Residents can enjoy delicious meals prepared by the kitchenette staff in the restaurant-style dining room, where special dietary restrictions are accommodated. Housekeeping services ensure that each living space is kept clean and well-maintained. The community also provides move-in coordination assistance to make the transition as smooth as possible.

    In addition to the indoor amenities, Crossroads Care Center offers outdoor spaces such as a garden for residents to relax and enjoy fresh air. For those who love reading, there is a small library with a variety of books available.

    The center's dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management and follow specialized diabetes diets when needed. A mental wellness program is in place to promote emotional well-being among residents.

    Crossroads Care Center encourages an active lifestyle through resident-run activities and scheduled daily activities for all residents to participate in. The community's convenient location provides easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

    Overall, Crossroads Care Center of Fond du Lac offers a warm and supportive environment for individuals seeking assisted living care in Fond du Lac.

    Nearby Places of Interest

    Restaurants

    • Oasis Restaurant (0.2 miles)
    • Jimmy John's (0.4 miles)
    • Salty's Seafood & Spirits (0.4 miles)
    • Mix It Up Bakery (0.5 miles)
    • Chinatown Kitchen (0.6 miles)
    • Bench Warmers Bar (0.6 miles)
    • Coliseum (0.7 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • Agnesian Pharmacy Main Street (0.3 miles)
    • Kremer Pharmacy & Gift (0.5 miles)
    • Agnesian Pharmacy Plus (0.8 miles)
    • Pick 'n Save Pharmacy (1.7 miles)
    • Natural Healthy Concepts (1.7 miles)
    • Walgreens (1.8 miles)

    Places of Worship

    • Holy Family Congregation (0.3 miles)
    • Holy Family Catholic Community (0.4 miles)
    • Salem United Methodist Church (0.6 miles)
    • Institutional Ministries (0.7 miles)
    • Spirit Of Life Church Of God (1 miles)
    • Bread of Life Family Worship Center Church (1 miles)
    • Sacred Heart Church (1.7 miles)

    Cafes

    • Cellar District (0.6 miles)
    • Starbucks (1.8 miles)
    • Starbucks (1.8 miles)
    • Fanna's Market & Eatery (2.3 miles)

    Parks

    • Lakeside Park (0.6 miles)
    • Rotary Voyageur Playground (0.8 miles)

    Physicians

    • Callisto Jessica Fond Du Lac Regional Clinic Fond Du L.Ac. (0.8 miles)
    • Agnesian Healthcare - Dennis Yunk MD (0.8 miles)
    • Lakeside Neurocare (0.8 miles)
    • Punit Kumar, MD (0.8 miles)
    • Salasek James PhD - Saint Agnes Behavioral Health (0.8 miles)
    • SSM Health Fond du L.Ac. Regional Clinic (0.8 miles)
    • Yasir Hatahet, MD (0.8 miles)

    Hospitals

    • Agnesian Healthcare (0.8 miles)
    • SSM Health St. Agnes Hospital - Fond du L.Ac. (0.8 miles)
    • St. Agnes Hospital (0.8 miles)
    • Fond Du L.Ac. County Health Care Center (1 miles)
    • Forefront - Fond Du La (2.3 miles)

    Transportation

    • Quality Cab (0.9 miles)
    • Fond du Lac Skyport (FLD) (2.4 miles)

    Theaters

    • Odyssey Fond du L.Ac. 8 (2.3 miles)
    • Fond Du L.Ac. Theatre (2.3 miles)

    Frequently Asked Questions

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