Heartland Health Care Ctr

Pros

• The staff is cheerful, friendly, and competent.
• The facility is very clean and does not smell like urine.
• The physical therapy staff is great, and administration is great.
• The team atmosphere is excellent and goes above and beyond to help residents return home for rehab.
• The facility is sanitary with hardwood flooring, and the nurses are polite and attentive.

Cons

• The staff ignores the phone and does not answer calls, making it hard to check on loved ones.
• Phone calls go unanswered after numerous attempts.
• The reviewer would give zero stars due to poor phone responsiveness.
• Patients are left in the bathroom for more than 30 minutes after pressing the call button.
• Patients fall out of bed and are left on the floor.
• Patients are afraid to complain because they fear mistreatment.
• The facility lacks empathy toward patients and has slow response times to call bells.
• Other staff members need to be screened or replaced.
• The reviewer said cleanliness was the only positive aspect, implying the rest of the care is negative.
• The reviewer suggested hiring someone specifically to answer the phone.

Review

There is a wide range of experiences shared about this nursing facility, painting a picture of a place that some see as a well-kept, welcoming environment, while others worry about safety and responsiveness. On the one hand, there are statements lauding the setting as clean, sanitary, and comfortable, with staff who are friendly, cheerful, and capable. On the other hand, several family members describe frightening lapses in care, particularly around timely responses to call bells and basic safety checks. Taken together, the reviews suggest a complex reality: a home that can feel reassuringly pleasant in some moments, yet alarmingly deficient in crucial, life-safety aspects for others.

A central issue raised by multiple reviewers concerns communication and responsiveness. One reviewer expressed relentless frustration over repeatedly trying to reach the facility by phone - "32 calls" without an answer - and argued that this kind of neglect makes it impossible to check on loved ones. The fear that a lack of reliable communication translates into lack of oversight appears to be a recurring worry. In contrast, another reviewer suggested that on weekends the staff seemed particularly reliable and cheerful, hinting that dedication can vary with staffing and workload. This juxtaposition implies that the facility's reliability may depend heavily on who is on duty and when, leading to inconsistent experiences for families and residents.

Cleanliness and the overall environment emerge as a strong positive thread in many accounts. Several reviewers emphasize that the facility is clean, free of strong odors, and in some cases "does not smell like urine," with hardwood flooring and a sanitary atmosphere noted as standout features. These aspects contribute to a sense of dignity and comfort for residents, particularly for families who value a hygienic setting as a foundation for quality care. In these reviews, the physical environment seems to reinforce a sense of trust and peace during visits, even when other concerns are present.

The demeanor and competence of staff receive mixed treatment as well. Some reviewers describe staff as cheerful, friendly, and competent, with a level of professionalism that leaves families feeling confident. One account highlights that the therapy staff and administration are "great," and that the team can be enthusiastic and empathetic with patients, including those living with dementia. There are explicit compliments about the therapy department and administrative leadership, and one review even notes a "great team atmosphere" that seems to work hard to help residents regain independence and return home for rehab. Yet other reviews draw attention to inconsistent responses to patient needs, calling out slow call-bell response times and a lack of empathy. The contrast between praise for certain departments and criticism of others suggests that care quality may be uneven, depending on which staff members are present and how much attention is paid to call-light protocols and patient comfort.

Safety concerns and potential neglect loom large in several narratives. A particularly troubling account describes patients being left in bathrooms for extended periods after pressing the call button, and even statements that patients have fallen and were left on the floor. The suggestion that speaking up about perceived mistreatment could lead to retaliation or worse underscores a serious fear among families. In the same breath, another reviewer notes that the therapy and administrative teams are responsive and helpful, reinforcing the idea that some patients receive attentive, high-quality care while others do not. This divergence hints at underlying systemic issues - perhaps staffing levels, supervision, or training - that can create dangerous gaps in patient safety in some shifts or units.

Beyond medical and safety concerns, reviewers talk about daily life aspects that shape the resident experience. Food is described as decent, though portions can be small, with at least one reviewer noting a need to supplement meals for their loved one. The presence of daily group activities and a sense of purpose through programming is highlighted positively by those who are satisfied with activity scheduling and social engagement. The combination of meaningful activities and robust therapeutic services seems to contribute to positive perceptions about rehab outcomes and the potential for residents to regain independence. In one glowing account, family members felt that the facility's teamwork and atmosphere went "above and beyond" to return a neighbor to their home, framing the place as a supportive community focused on rehabilitation and recovery.

The overall impression is that this facility embodies two very different experiences under one roof. For some residents and families, it is a clean and calming environment with caring staff, effective therapy, and administrative leadership that fosters progress and dignity. For others, the decisive elements of safety, timely response, and respectful treatment are not consistently met, leading to fear, frustration, and a serious sense of risk. The ideal takeaway is not a simple verdict but a call for targeted improvements: ensuring dependable phone access and responsiveness at all times, strengthening call-bell procedures and fall-prevention practices, and maintaining the high standards of cleanliness, atmosphere, and therapeutic quality that some reviewers already celebrate.

If there is a path forward, it likely lies in standardizing high-quality care across all shifts and departments, with an emphasis on patient safety, clear communication with families, and ongoing staff training. The facility has clear strengths - in cleanliness, a welcoming atmosphere, and competent therapy and administration teams - that could serve as a solid foundation. By addressing the concerns about call responsiveness, perceived empathy, and safety lapses, the community can move toward a consistently positive narrative where families feel confident that their loved ones are not only comfortable but also protected and well cared for around the clock.

Pharmacies

• Walgreens (0.2 miles)
• Kroger Pharmacy (0.3 miles)
• Rainelle Pharmacy (0.5 miles)
• Epic Pharmacies (18 miles)
• Walmart Pharmacy (19.8 miles)
• CVS Pharmacy (19.9 miles)
• Good Neighbor Pharmacy (19.9 miles)

Places of Worship

• Sewell Valley Baptist Church (0.2 miles)
• Rainelle United Methodist Church (0.4 miles)
• Rainelle First Baptist Church (0.6 miles)
• Greenbrier Ave Church of God (0.7 miles)
• Sacred Heart Catholic Church (0.8 miles)
• Sewell Valley Baptist Church (1.2 miles)
• Southern Baptist Convention (3 miles)

Restaurants

• Hardee's (0.3 miles)
• Pizza Hut (0.3 miles)
• McDonald's (0.3 miles)
• Orange Julius (0.3 miles)
• Mi Rancho (0.5 miles)
• Catfish's Tip Top Bar & Grill (1 miles)
• Alfredo's Pizza (1.1 miles)

Transportation

• U-Haul (0.3 miles)
• U-Haul Neighborhood Dealer (0.3 miles)
• U-Haul Neighborhood Dealer (16.7 miles)
• Amtrak Station - Alderson (18 miles)
• R J Coreman Shortline (19.6 miles)
• L & H Transportation (20.3 miles)
• Cosmic Cab Co. (20.9 miles)

Cafes

• Fruits Of Labor (0.3 miles)
• Midland Trail Cafe (12.9 miles)
• Kool Beanz (19.2 miles)
• Stardust Cafe (21 miles)

Physicians

• Rainelle Medical Center (0.6 miles)
• Dr Veronneau, Eye Doctor (0.8 miles)
• Northern Greenbrier Health Clinic (14.7 miles)
• Fmrs Health Systems (19.2 miles)
• Plateau Medical Group - Primary Care - Fayetteville (19.2 miles)
• Med-Surg Group (19.2 miles)
• Karen Hultman, MD (20 miles)

Parks

• Babcock State Park (9.7 miles)
• Kaymoor Bottom (17 miles)
• Concho Overlook New River Gorge (17.3 miles)
• New River Gorge National Park (18.4 miles)
• Grandview (18.6 miles)
• Fayetteville Town Park (18.8 miles)

Hospitals

• Klenk Dental Practice (16.2 miles)
• Laboratory | Plateau Medical Center (20.7 miles)
• Plateau Medical Center (20.9 miles)