Heritage Center - WV

Pros

• The staff were wonderful.
• The staff are all pleasant.
• Everyone was very pleasant and friendly.
• The care is excellent.
• The nurses and aides treat residents like family.
• The facility is clean and very nice.
• The staff are very nice and friendly and take very good care of their residents.
• It is a great place for therapy; the staff are friendly and supportive.
• The doctors and receptionists are welcoming and friendly.
• The facility is clean with a pleasant atmosphere.

Cons

• The food was absolutely inedible.
• The facility was negligent, giving a 93-year-old dad only about an hour of therapy per day and leaving him in bed the rest of the time.
• Personal care was severely lacking: showers were not provided for over a week and residents were left in soiled diapers.
• Call lights and water requests were slow to be answered, with staff hard to reach and phones often ringing without answer.
• The grandmother was not regularly bathed, developed a yeast infection, nearly given another patient's insulin, and received almost no food (a single piece of white bread for breakfast).
• There was a dramatic regression in her speech and mobility due to lack of daily physical and speech therapy.
• The facility allegedly acted shady, including asking for copies of life insurance and charging insurance for care that didn't happen.
• The facility was severely understaffed and poorly managed, with lazy staff and a lack of teamwork.
• A nurse nearly caused injury by inattention, highlighting safety concerns.
• Do not send your loved ones here.

Review

The collection of reviews about Heritage Center paints a complex and sometimes contradictory portrait. On one hand, many visitors describe a facility that feels welcoming, clean, and staffed by people who are genuinely kind and attentive. Several accounts highlight when things go well: pleasant and helpful staff, a calm and friendly atmosphere, and moments of effective therapy and compassionate care. For families, this has meant moments of reassurance during difficult times, with one reviewer noting that "the staff are all pleasant" on her mother's first day and another praising the environment as "great for therapy" where nurses and aides treat residents like family. There are even mentions of specific staff members who made a positive impact, and statements of gratitude for the care their loved ones received, suggesting that when problems don't intrude, the experience can be very supportive indeed.

In addition to the warmth and visible care, several reviewers commend the center for its cleanliness and orderly environment. A number of commenters describe the facility as "clean," with a pleasant atmosphere and a staff presence that contributes to a sense of security and comfort for both residents and visitors. Positive observations range from the front desk to the therapy and nursing teams, with several individuals noting that the people they interacted with were "very nice," "polite," and "professional." For families who were satisfied, these elements - the kindness of caregivers, the approachable reception, and the overall tidiness of the space - helped make what is often a stressful process feel more manageable.

Yet the overall narrative is deeply ambivalent because multiple reviewers raise serious, troubling concerns about care quality, staffing, and accountability. Several accounts describe severe neglect or underperformance that had real, distressing consequences for residents. One family, recalling a relative who had recently been released from a hospital after a leg amputation and was diabetic, described nutrition as "absolutely essential" to recovery and said the food provided was "the most inedible" they had seen. In their view, the lack of adequate nourishment could have jeopardized recovery, and they felt compelled to supplement care by bringing in meals themselves. This isn't simply a complaint about taste; it's framed as a critical lapse in care that could threaten a patient's health.

Other reviews escalate to accusations of neglect and mistreatment. A particularly stark narrative describes a 93-year-old father who received minimal therapy, endured long delays in basic needs (food served cold, meals left uneaten, shower neglect for days, and delayed response to call lights), and faced disorganization to the point of losing personal items. The reviewer details a cascade of omissions - from missed transfers and delays in essential mobility aids to a frightening level of unresponsiveness, culminating in a harsh condemnation: "0/10." This pattern of under-staffing, slow response, and inconsistent personal care appears repeatedly in several accounts, with families reporting having to intervene directly to obtain basic needs like water, hygiene, or mobility assistance.

Another set of reviews centers on more alarming concerns about oversight and patient safety. A grandmother recovering from a stroke, transferred from another center, is described as experiencing regular neglect: insufficient bathing, a yeast infection, a near-insulin mix-up, minimal food, and a regression in speech and motor skills attributed to a lack of consistent physical and speech therapy. The family expresses fear for their loved one, alleging not only substandard care but also interference with sensitive information - claims of life insurance documents being solicited - adding a disturbing layer of mistrust to the caregiving environment. The language used is stark and admonitory: do not send loved ones here, with descriptions of abuse and dangerous lapses that haunt the reviewer's portrayal.

There are similarly troubling anecdotes about mishandled medical procedures and poor adherence to basic safety standards. Several reviewers recount episodes of fall risk, delays in essential therapies, and a general sense that some staff members prioritize their own comfort or routine over urgent patient needs. In one case, a family member described a fall-related incident that triggered a cascade of health concerns, followed by reports of wheezing that necessitated hospital transport. The threads of these stories consistently point to a perceived breakdown in responsiveness, supervision, and timely intervention - core expectations in a rehabilitation and long-term care setting.

Amid these strong warnings, a few voices surface that acknowledge exceptions to the negative pattern. Some reviewers still find moments of success - the dedicated care of a friend, the gentleness of a staff member during routine procedures, or the presence of caregivers who make a resident feel seen and valued. One reviewer notes a positive experience with a doctor, an activities director, and a nurse who performed their duties with calm professionalism, and another mentions a welcoming and courteous receptionist. These instances remind readers that the experience at Heritage Center is not monolithic and that high-quality interactions can and do happen even within a facility that attracts serious criticisms.

Taken together, the reviews reveal a facility where warmth and professionalism exist alongside frequent and troubling concerns. For families considering Heritage Center, the messages are clear but nuanced: you may encounter caregivers who show genuine compassion, strong therapy engagement, and a clean, inviting environment; you may also face experiences described as under-staffed, unresponsive to call lights, delays in personal care, lapses in nutrition and hygiene, and serious questions about management and safety. If you're evaluating this center, it would be wise to gather firsthand information about staffing levels, meal quality and nutrition plans, responsiveness to requests, and protocols for patient safety and privacy. Ask about therapy schedules, nominal and actual hours of therapy, how call lights are prioritized, and how they handle sensitive matters such as medication administration and personal items. In short, the center's care appears to hinge on individual staff members and day-to-day variability, so direct observation and multiple family conversations could be crucial to gauging whether Heritage Center will meet your loved one's needs.

Physicians

• Cook Eye Center (0.1 miles)
• Eye Care (0.5 miles)
• Alexander T Caughran MD (1 miles)
• Marshall Cardiology (1 miles)
• Marshallhealth (1.1 miles)
• Cabell Huntington Hospital Pain Management Center (1.1 miles)
• Rashmi Kumar (1.1 miles)

Restaurants

• Applebee's (0.1 miles)
• Fazoli's (0.1 miles)
• The Peddler (0.4 miles)
• Jims Steak And Spaghet (0.4 miles)
• The Lantern (0.4 miles)
• Big Sandy Superstore Arena (0.4 miles)
• Bahnhof WVrsthaus & Biergarten (0.6 miles)

Hospitals

• St Jude's Children's Research (0.1 miles)
• Health Care Services (0.8 miles)
• B & B Medical Services (0.8 miles)
• Cabell Huntington Surgery Center (1.1 miles)
• Cabell Huntington Hospital (1.2 miles)
• Hoops Family Children's Hospital (1.2 miles)
• Cabell Huntington Hospital (1.6 miles)

Cafes

• Starbucks (0.3 miles)

Theaters

• Marquee Cinemas-Pullman Square 16 (0.3 miles)

Parks

• Ritter Park Amphitheater (0.6 miles)

Pharmacies

• Walgreens (1 miles)
• Fruth Pharmacy (1.1 miles)
• Kroger Pharmacy (1.2 miles)
• Kroger Pharmacy (1.7 miles)
• St Mary's Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Fruth Pharmacy (2.8 miles)

Places of Worship

• Huntington Mosque مسجد هنغتينغتون (1.2 miles)
• Baptist Temple (1.2 miles)
• Norway Avenue Church Of Church (1.4 miles)
• New Baptist Church (2.1 miles)
• New Life Church (4.2 miles)