Heritage Center - WV in Huntington, WV

Pros

• The staff at Genesis are very helpful during difficult times for families.
• They have provided exceptional, long-term care with consistent kindness.
• The facility is clean, odor-free, and well maintained.
• The activities engage residents and the facility's expanding clinical capabilities are something to be proud of.
• Heritage Center staff are accommodating, friendly, and treat residents like family.
• The cleaning and kitchen staff consistently go the extra mile to please patients.
• Residents feel at home and are happy with the care they receive.
• Therapy nurses and aides treat residents like family.
• Families report positive, timely communication and updates about their loved ones.

Cons

• The facility was negligent: a 93-year-old resident received only about an hour of therapy each day while the rest of the time he lay in bed, and basic needs like water and bathroom assistance were repeatedly not addressed.
• Care for the grandmother included inadequate bathing leading to a yeast infection, near-insulin errors, almost no food, and a dramatic decline due to insufficient daily therapy.
• The center was described as abusive and as falsely charging insurance for care that did not occur.
• The facility is severely understaffed, causing hours-long delays in attending to residents and safety issues, including a nurse nearly causing an injury.
• The staff were criticized as unprofessional, with some focusing on appearances rather than patient care and reports of a persistent urine odor.
• Management was called the worst, with overworked staff, miscommunications, and frequent omissions of medications and treatments.
• Meals were often described as inedible or insufficient, with residents sometimes not being fed or served adequate food.
• Hydration and basic care were neglected, leading to dehydration and hospital visits.

Review

Heritage Center in Huntington is best suited for families seeking a warm, community-minded environment where staff are consistently described as compassionate, attentive, and genuinely invested in residents’ daily happiness. This is a place that often shines for long-term residents who value personal connections, meaningful activities, and steady rehab or therapy when needed. It works well for seniors who respond well to a friendly, family-like culture and for families that can and will participate in care plans and regular communications. Those with stable, low-acuity needs or dementia-friendly routines may find it a good fit if the care team remains reliably engaged. However, for those prioritizing ironclad consistency in medical care, aggressive monitoring, and uniformly strict standards across all shifts, alternatives deserve serious consideration.

On the plus side, the facility earns its strongest marks for staff warmth and resident-focused care. Multiple families describe staff as welcoming, patient, and genuinely caring, with therapists and nurses delivering attentive rehab and daily support. Cleanliness and a pleasant atmosphere recur as standout features; residents appear to benefit from well-structured activity calendars, social engagement, and visible efforts to treat each person with dignity. Front-desk and administrative teams are often praised for competence and courtesy, and several reviews note that communication with families is timely and thoughtful, especially when issues arise. In many accounts, residents form positive relationships with caregivers, and the sense of belonging, “like family”, is repeatedly highlighted as a meaningful, real-world differentiator.

Yet, the cons raised by families cannot be ignored, and they frequently cut to the heart of safety and trust. A substantial portion of reviews allege under-staffing and inconsistent coverage, leading to delays in care, missed routines, and difficulties in obtaining basic assistance. Instances of neglected personal care, delays in hydration and meals, and reported lapses in medication administration appear in multiple accounts. Families recount real fear when a loved one experiences dehydration, delayed showers, or extended periods without assistance, sometimes culminating in emergency visits or hospitalizations. There are also troubling anecdotes about poor meal quality, inadequate attention to wounds or mobility needs, and, in some cases, sharp frustration with management or accountability when problems are raised.

The key advantages, compassionate staff, clean surroundings, engaging activities, and reliable rehab services, do not fully offset the most serious drawbacks. For residents with complex medical needs or those who require vigilant, around-the-clock oversight, chronic understaffing can translate into dangerous gaps in care. When call lights go unanswered for long stretches, or when a resident’s basic needs are unmet for days, the protective benefits of a friendly environment lose their shield. The risk is not merely discomfort; it becomes a question of safety, dignity, and trust in the system. In short, the pros can sustain a good experience for some, but the cons create meaningful red flags for others, especially those whose loved ones require strict, consistent medical management.

Families evaluating Heritage Center should enter with a clear checklist and a plan for ongoing oversight. Begin by assessing staffing dynamics: ask for current nurse-to-resident and aide-to-resident ratios by shift, recent turnover, and whether specialty roles (rehab, wound care, memory care) are consistently available. Probe the rehab schedule, noting how many therapy hours are realistically provided weekly and how progress is tracked. Demand explicit med-management protocols, daily hydration routines, and showering/bathing practices, with concrete examples from recent weeks. Inquire about meal quality and assistance with eating, particularly for residents who require help. Demand recent survey results and any corrective-action plans, and talk with multiple staff members during tours to gauge consistency in tone and practice.

The verdict for Heritage Center is nuanced and decision-critical. It is a strong contender for families who prioritize a warm, relational environment, active social and rehab programs, and transparent, proactive communication with loved ones. It is less suitable for households where ongoing, rigorous oversight of medical care and basic daily needs is nonnegotiable, or where systemic under-staffing and reported care gaps raise legitimate safety concerns. If choosing Heritage Center, pair the decision with a concrete monitoring plan: schedule frequent visitations, request written care notes, and review recent incident reports and state survey data. For some families, the positives will align beautifully with their expectations and their loved one’s temperament; for others, the risk profile suggests looking at alternatives that emphasize more consistent staffing and tighter clinical controls. This facility can be a good home for the right resident, but the decision hinges on rigorous alignment between need, risk tolerance, and the assurance that care remains steady, attentively managed, and consistently safe.

Physicians

• Cook Eye Center (0.1 miles)
• Eye Care (0.5 miles)
• Alexander T Caughran MD (1 miles)
• Marshall Cardiology (1 miles)
• Marshallhealth (1.1 miles)
• Cabell Huntington Hospital Pain Management Center (1.1 miles)
• Rashmi Kumar (1.1 miles)

Restaurants

• Applebee's (0.1 miles)
• Fazoli's (0.1 miles)
• The Peddler (0.4 miles)
• Jims Steak And Spaghet (0.4 miles)
• The Lantern (0.4 miles)
• Big Sandy Superstore Arena (0.4 miles)
• Bahnhof WVrsthaus & Biergarten (0.6 miles)

Hospitals

• St Jude's Children's Research (0.1 miles)
• Health Care Services (0.8 miles)
• B & B Medical Services (0.8 miles)
• Cabell Huntington Surgery Center (1.1 miles)
• Cabell Huntington Hospital (1.2 miles)
• Hoops Family Children's Hospital (1.2 miles)
• Cabell Huntington Hospital (1.6 miles)

Cafes

• Starbucks (0.3 miles)

Theaters

• Marquee Cinemas-Pullman Square 16 (0.3 miles)

Parks

• Ritter Park Amphitheater (0.6 miles)

Pharmacies

• Walgreens (1 miles)
• Fruth Pharmacy (1.1 miles)
• Kroger Pharmacy (1.2 miles)
• Kroger Pharmacy (1.7 miles)
• St Mary's Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Fruth Pharmacy (2.8 miles)

Places of Worship

• Huntington Mosque مسجد هنغتينغتون (1.2 miles)
• Baptist Temple (1.2 miles)
• Norway Avenue Church Of Church (1.4 miles)
• New Baptist Church (2.1 miles)
• New Life Church (4.2 miles)