1436 7Th Avenue, Huntington, WV 25701
For more information about senior living options: (844) 490-3973
The staff are friendly, pleasant, and helpful. The facility is clean and well maintained. Therapy staff treat residents like family. The caregivers are compassionate, dedicated, and attentive. Heritage Center is an awesome facility with caring staff. The staff are professional, courteous, and patient. Residents are treated with dignity and warmth. Families report outstanding communication from the staff.
The food was absolutely inedible. This place is shameful. The facility was severely understaffed, making timely care hard to obtain. Residents were left in soiled diapers for hours because staff would not help. There were days without showers or basic personal care. Staff frequently forgot to give medications and treatments. Water was not provided promptly, contributing to dehydration. They falsely charged medical insurance for care that didn't happen. The facility smelled like urine. The management was the worst.Cypress Manor Assisted Living in Huntington, WV is best suited for seniors who want a warm, personable atmosphere with approachable, caring staff and a recovery-oriented environment where family involvement can be a meaningful complement to formal care. When lived-in, home-like settings, clean spaces, and a focus on activity and therapy are valued, this community can deliver a reassuring sense of companionship and daily structure. It is not the right fit for someone who requires unwavering, consistently rapid medical attention, strict adherence to medication and hydration protocols, or highly reliable 24/7 nursing oversight.
Families should consider alternatives if the primary need is rigid, institution-grade medical management. Several reviews describe persistent gaps in staffing coverage, slow response to call lights, and inconsistent delivery of basic necessities such as meals, hydration, and personal care. For residents with complex medical needs, frequent nursing tasks, or a history of dehydration and medication errors, Cypress Manor may not provide the dependable level of supervision and accountability that many families expect. In short, a facility with more robust medical staffing and a proven track record for reliable acute-care oversight may be a better match.
The strongest positives here are evident in the human touch and the quality of therapy when it goes well. Multiple reviews praise therapy teams and rehab staff for their professionalism and effectiveness, with remarks that caregivers and therapists treat residents with genuine warmth and respect. Cleanliness and a pleasant, homey ambiance recur as reliable anchors, staff are described as friendly, accommodating, and engaged in activities that give residents a sense of purpose and belonging. When care feels coordinated and respectful, families report real peace of mind and residents appear more engaged and content, suggesting Cypress Manor can be a meaningful living environment under the right conditions.
However, the most troubling themes lie beneath the surface of the positive anecdotes. Repeated firsthand accounts describe under-staffing and inconsistent care that can translate into long wait times for assistance, missed or delayed hygiene, and lapses in daily routines. There are reports of trays left uneaten or unattended, dehydration and weight loss, limited or infrequent therapy beyond prescribed hours, and concerns about medication administration and overall clinical oversight. Instances of communication gaps with families and perceived gaps in accountability have created lasting anxiety for relatives and questions about how risk is managed on busy days.
Those pros and cons compel a candid assessment: the favorable elements, compassionate staff, a clean, pleasant setting, and solid rehabilitation services, do not consistently cohere with the more severe negative reports about staffing levels and daily care gaps. For families who can and will be highly involved, setting clear, non-negotiable expectations for staffing coverage, response times, hydration, and medication handling may help Cypress Manor meet their goals. For others, particularly those with dementia, significant mobility limitations, or a history of medical instability, the cons may loom too large without assurance of reliable, 24/7 clinical support and rigorous oversight.
In practical terms, prospective residents and their families should conduct a rigorous on-site evaluation before making a placement decision. Request detailed staffing metrics (staff-to-resident ratios by shift), review medication administration protocols, and verify hydration and meal service procedures. Speak with current residents and families about response times and the consistency of daily routines. Ask about recent administrative changes and how problems are tracked and corrected. If Cypress Manor aligns with those disciplined expectations, the community can offer a hospitable, engaging environment with meaningful rehabilitative potential. If not, pursuing facilities with stronger medical continuity and demonstrable, ongoing quality control will be the wiser course.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-State Walker-Long (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cypress Manor Assisted Living in Huntington, WV offers a comfortable and convenient living environment for seniors who require assistance with daily activities. The community provides a range of amenities to enhance the residents' quality of life.
The dining room at Cypress Manor is a welcoming space where residents can enjoy delicious meals prepared by the staff. The community is fully furnished, ensuring that residents have everything they need to feel at home. In addition, there is a beautiful garden and outdoor space where residents can relax and enjoy nature.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination is available to assist new residents with the transition process. Residents also have access to telephone services and Wi-Fi/high-speed internet, allowing them to stay connected with their loved ones.
Cypress Manor offers a comprehensive range of care services to meet the individual needs of each resident. Assistance with activities of daily living, such as bathing and dressing, is provided by trained caregivers. The staff also coordinates with healthcare providers to ensure that residents receive appropriate medical care.
For residents with specific dietary requirements, Cypress Manor offers diabetes diet options and accommodates special dietary restrictions. Meal preparation and service are provided by the staff, ensuring that residents receive nutritious meals tailored to their needs.
Transportation arrangements can be made for medical appointments, providing convenience for residents who require regular healthcare visits. Additionally, transportation is available for other outings or trips as needed.
Residents at Cypress Manor can enjoy a variety of activities designed to promote socialization and engagement. Scheduled daily activities provide opportunities for recreation and entertainment.
The community's location is advantageous, with several amenities in close proximity. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby for easy access to essential services and recreational opportunities.
With its array of amenities and care services offered in a welcoming environment close to various amenities and conveniences Cypress Manor Assisted Living is an ideal choice for seniors seeking a comfortable and supportive living community in Huntington, WV.
Cypress Manor Assisted Living is located at 1436 7Th Avenue, Huntington, WV 25701 in Wayne County, West Virginia
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