1436 7Th Avenue, Huntington, WV 25701
For more information about senior living options: (844) 490-3973
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The staff were wonderful. The care has been excellent. The facility is clean and very nice. The therapy nurses and aides treat residents like family. The staff are pleasant, friendly, and helpful. The front desk staff are courteous and knowledgeable. The facility is well maintained, with a welcoming atmosphere. Doctors and the activities director are well received. The CNA staff are highly dedicated and long-tenured. The overall experience is described as great, warm, and caring. The environment is calm, clean, and free of the usual nursing home odor. Families notice attentive and proactive care from the team.
The food was inedible. The facility is severely under-staffed. Caregivers were slow to respond to call lights, sometimes taking hours. Residents were left in soiled diapers for extended periods. Personal bathing and hygiene were neglected, with some residents going days without a shower. A medication error nearly occurred when insulin for another patient was prepared for a different patient. Therapy and wound care were inconsistent, resulting in deterioration. Personal belongings, like shirts, were frequently lost. Meals arrived cold and trays were not removed until late. There were reports of abusive conduct and inappropriate insurance billing. Management was described as shady with a lack of accountability. The facility would not be recommended.There is a broad mix of experiences shared about Heritage Center and the surrounding facilities, with several reviewers praising the kindness of staff, the cleanliness of the building, and the value of the rehabilitation therapies, while others report troubling lapses in care that raised serious concerns about safety, nutrition, and communication. Across the board, the tone swings between genuine appreciation for compassionate people and sharp, detailed criticisms about what happens when staffing is stretched, resources run thin, or processes break down.
On the plus side, many visitors describe a welcoming, friendly environment and attentive care. Several observers note that the staff are pleasant, professional, and engaging with residents and families. Comments such as "the staff was wonderful," "everyone that we were in contact with was very pleasant and friendly," and "great place for therapy; nurses and aides treat you like family" show the positive, human side of the facility. Visitors frequently mention clean facilities, a comfortable atmosphere, and a sense that the place tries to treat residents with dignity. A number of reviews also highlight specific interactions that stood out: therapists who engaged with patients helpfully; a doctor who provided attentive care; a receptionist who made families feel welcomed; and an activities director who contributed to a positive experience. For some families, the environment felt reassuring, and they appreciated the consistent politeness and warmth of the staff, which contributed to a smoother transition into care.
There are also vivid testimonials about individuals who seemed to receive particularly good, attentive care within this setting. Observations like "My mother is being placed today at the facility. It was clean and very nice," "my friend Gail Moorefield physically & mentally," and "the gentleman from St Mary's was gentle when he drew blood" underscore moments when residents appeared to be treated with kindness and respect. Some reviewers emphasize the long-standing dedication of certain staff members, noting that a wife or family member had one of the best CNAs on site or that specific workers repeatedly went above and beyond to comfort and assist patients. In these accounts, the caregiving feels personal, and families leave with gratitude for the human connection they observed amid the routines of rehabilitation and daily care.
Not all experiences align with the more favorable stories, however. A substantial portion of reviews describe situations where care appeared seriously lacking, with residents left waiting for attention, or staff overwhelmed by demand. In several accounts, families report extended periods before needs were addressed: call lights going unanswered for long stretches, delays in showers or personal hygiene, and basic assistance like getting a walker or bedside commode taking hours. Some describe residents spending long periods in soiled conditions or without timely bathing, and there are alarming references to incidents where medical needs weren't promptly attended to, including a lack of essential therapy, missed or insufficient wound and IV care, and other lapses that some families interpreted as neglect. One reviewer labeled the facility as "negligent," recounting a 93-year-old dad who received limited therapy, had meals missed or poorly served, and faced a backlog of basic necessities and communications. Critics also point to food that was cold or unappetizing, with meals that appeared late or poorly prepared, and a pattern of meals and hygiene not meeting the standard their loved ones deserved.
Other reviews recount even more severe concerns involving safety, medical accuracy, and overall treatment quality. A family member described a grandmother who had a stroke and was transferred to Heritage from another center, who then faced inadequate bathing, a yeast infection, insulin handling errors, and a troubling lack of daily therapy and nutrition. They raised fears of financial and ethical issues, noting suspicions about life insurance documentation being requested and miscommunication around the level and type of care being provided. Matters of patient dignity were deeply affected in these stories, with episodes of repeated crying reported and explicit warnings not to place loved ones in the facility. The most pointed statements accuse the center of abusive behavior or systemic mismanagement that could endanger vulnerable residents.
In some narratives, staff shortages and miscommunication appear to be the underlying culprits, creating a domino effect on care quality. Families describe under-staffing as a core issue, leading to delays in basic needs, insufficient therapy time, and a sense that workers are being rushed rather than supported. A recurring concern is the difficulty in reaching staff or getting timely responses to questions and requests, with phones ringing and no one answering in some reports. The frustration of families is palpable, especially when a loved one's comfort, safety, and dignity could be compromised by delays in assistance, missed hygiene routines, or gaps in medical oversight. The tension between positive, empathetic staff and the realities of systemic staffing challenges shows up repeatedly in these accounts.
Taken together, the collection of reviews presents a facility with tangible strengths and clear opportunities. On the strength side are the visible signs of care: consistently courteous staff, clean and pleasant surroundings, and meaningful engagement during therapy and daily activities. These elements can make a difference in a resident's mood and progress, and several families express gratitude for the moments when the environment felt safe, respectful, and genuinely supportive. On the opportunity side are persistent concerns about staffing levels, timeliness of care, nutrition and hygiene, and the management of medical and safety issues. The strongest calls for action center on improving staffing ratios, ensuring reliable access to help when called, maintaining consistent hygiene and bathing routines, delivering consistent and nutritious meals, and safeguarding residents from potential medical and administrative missteps.
For families considering Heritage Center or similar facilities, the stories suggest a careful, well-informed approach. Prospective residents and their loved ones may want to ask pointed questions about staffing levels, therapy schedules, meal service, hygiene and dressing routines, and how the facility handles emergencies or changes in a resident's condition. It may also be worthwhile to seek references from both staff and other families, tour the facility at different times of day, and discuss explicit care plans and safety protocols with clinicians and administrators. While the care experience can be deeply reassuring in some cases, the more cautionary reports emphasize the importance of ongoing vigilance, open communication, and personalized attention to ensure a resident's needs are met with consistency and respect.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-State Walker-Long (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cypress Manor Assisted Living in Huntington, WV offers a comfortable and convenient living environment for seniors who require assistance with daily activities. The community provides a range of amenities to enhance the residents' quality of life.
The dining room at Cypress Manor is a welcoming space where residents can enjoy delicious meals prepared by the staff. The community is fully furnished, ensuring that residents have everything they need to feel at home. In addition, there is a beautiful garden and outdoor space where residents can relax and enjoy nature.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination is available to assist new residents with the transition process. Residents also have access to telephone services and Wi-Fi/high-speed internet, allowing them to stay connected with their loved ones.
Cypress Manor offers a comprehensive range of care services to meet the individual needs of each resident. Assistance with activities of daily living, such as bathing and dressing, is provided by trained caregivers. The staff also coordinates with healthcare providers to ensure that residents receive appropriate medical care.
For residents with specific dietary requirements, Cypress Manor offers diabetes diet options and accommodates special dietary restrictions. Meal preparation and service are provided by the staff, ensuring that residents receive nutritious meals tailored to their needs.
Transportation arrangements can be made for medical appointments, providing convenience for residents who require regular healthcare visits. Additionally, transportation is available for other outings or trips as needed.
Residents at Cypress Manor can enjoy a variety of activities designed to promote socialization and engagement. Scheduled daily activities provide opportunities for recreation and entertainment.
The community's location is advantageous, with several amenities in close proximity. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby for easy access to essential services and recreational opportunities.
With its array of amenities and care services offered in a welcoming environment close to various amenities and conveniences Cypress Manor Assisted Living is an ideal choice for seniors seeking a comfortable and supportive living community in Huntington, WV.
Cypress Manor Assisted Living is located at 1436 7Th Avenue, Huntington, WV 25701 in Wayne County, West Virginia
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