Nella's

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  • Interior

    A well-lit lobby area with sofas and a table, decorated with plants and featuring large windows.

  • Decor

    An empty dining hall with decorated tables and chairs, ideal for community gatherings.

  • Building

    A building entrance with a covered driveway and flags displayed under a clear blue sky.

  • Architecture

    A single-story building with a flat roof, surrounded by grass and set against a clear blue sky.

  • Bedroom

    A simple and well-lit hospital room with a single bed, desk, and lamp.

  • Healthcare

    A shared hospital room with two beds, separated by a curtain and lit by natural light through a window.

Nella's

499 Ferguson Road, Elkins, WV 26241

For more information about senior living options: (844) 490-3973

4.6 from 47 reviews
5 stars
39
4 stars
3
3 stars
1
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0
1 stars
4

Skilled Nursing Facility

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    Overall Review of Nella's

    Pros

    • pro The facility is described as traditional with home-like decorations and furnishings that make residents feel at home.
    • pro Each resident has a personal TV and every room is equipped with air conditioning and heating.
    • pro Meals, snacks, and drinks are provided throughout the day.
    • pro Activities are engaging, with occasional outings for residents.
    • pro The administration, especially Jonathan and Tonya, is willing to accommodate complaints and concerns.
    • pro The staff are described as excellent, caring, and dedicated.
    • pro The facility is consistently clean and well-maintained.
    • pro The management team is hands-on and supportive.
    • pro The staff are friendly, helpful, and attentive to residents.

    Cons

    • pro One reviewer described the facility as the saddest and filthiest they had seen, with blood, feces, and dirty supplies throughout.
    • pro They reported staff cussing at residents and refusing to change bedpans, with a visitor forced to do it.
    • pro No staff checked on a resident for over 12 hours on her first night.
    • pro There were patients falling out of bed while staff laughed and walked on.
    • pro A reviewer said the staff were mean and ill-mannered and the facility was dirty.
    • pro They warned not to send a loved one there due to neglect and poor cleanliness.
    • pro Upon arrival, there was no tour or instructions and the doors were often unlocked.

    Review

    Nella's at Autumn Lake presents itself in the reviews as a traditional, homey nursing home that aims to be comfortable and familiar for its residents. Several accounts emphasize a classic, welcoming atmosphere with decor and furniture that make the elderly feel "at home." Reviewers note practical comforts like each resident having their own TV, rooms equipped with both air conditioning and heating, and a steady routine of meals and snacks - three meals a day, 2?3 snacks, and drinks available constantly. Activities are described as engaging and there are occasions when residents are taken on outings or trips, contributing to a sense of normalcy and social participation. One reviewer simply and warmly states, "I love it," underscoring that for some families the setting and daily rhythms feel reassuring and appropriate for long-term care.

    In several comments, the staff emerge as a major strength of the facility. Multiple reviewers praise the care provided by nurses and aides, with phrases like "the staff do their best & their best is great," and "nurses really care." The administration is mentioned positively as well, with specific thanks directed at Jonathan and Tonya for being willing to accommodate complaints or concerns. Another reviewer highlights the management as "hands on" and says they are "a pleasure to work with." The general impression from these voices is that, when functioning well, the team is attentive, responsive, and supportive to families navigating the care journey. Cleanliness is repeatedly noted as a strong point in many of these positive entries, with comments such as "Always clean. Excellent, caring staff and extremely clean," and "Very clean facility. The staff is very kind and helpful." The building and interiors are described in favorable terms as well, with decor that reflects the season or holiday, and staff who are described as friendly and helpful. Several families report positive experiences feeding their loved ones during visits and observing attentive, compassionate caregiving.

    Despite the many affirmations, there are also voices that paint a much more troubling picture and remind readers that experiences can vary dramatically. One account describes an occurrence described as "the saddest filthiest facility I have seen." In this report, a grandmother with early dementia was allegedly subjected to cursing by staff, and there are serious concerns about bedpans not being changed, blood and feces present, dirty paper towels and diapers scattered around, and what is portrayed as a chaotic, unsafe environment with doors "always unlocked." There are claims that no staff checked on her for over 12 hours the first night, with patients allegedly falling from beds and staff allegedly laughing instead of intervening. The reviewer promises to provide pictures and to notify the West Virginia Nursing Board and BBB, signaling a strong desire to pursue formal action. The tone here is starkly negative, presenting a facility that feels unsafe, unsanitary, and neglectful to the extent of undermining basic dignity and care.

    Another negative account centers on a family's experience with a husband's grandfather who had open-heart surgery. The reviewer states that he did not receive the care he deserved - he calls for help and waits for hours, staff allegedly curse, and the patient did not receive the appropriate meals. This review explicitly claims damage to trust and notes that the reviewer, who has worked in nursing homes since 2018, has never seen "something so bad." The sentiment is unequivocal: "Would not recommend to anyone!" This perspective highlights concerns about staffing responsiveness, respect, and the adequacy of medical and nutritional care, even within the broader context of the facility's claimed strengths.

    There are also more mixed or nuanced voices that acknowledge positives alongside limitations. Some reviewers describe the experience as generally positive - "My experience with Nell?'s Lake was great," "Wonderful care for my mom. Thank you," and "The building is nice and the staff take care of their patients." Others note that while the facility is clean and staff are friendly, there can be periods of limited interaction with residents due to workload and routine demands - an observation that underscores the realities of staffing levels and time pressures in long-term care settings. A few entries compare experiences, with one declaring "the best one I have been in" among the few places they've visited, while another asserts a strong personal conviction that they would "absolutely never put anyone here."

    Among the more balanced notes, reviewers point to the importance of surrounding conditions and the ongoing reality of care facilities: cleanliness, attentiveness, and the capacity to provide rehabilitation services as a differentiating factor. One reviewer mentions cleanliness issues as a concern in some other nursing homes but notes that at Nella's at Autumn Lake there is little urine smell and a generally clean environment, while still suggesting that more rehabilitation services would be welcome. Another family member emphasizes the value of the admission and social work staff, noting that they have found those particular professionals to be very helpful during the transition into care. Overall, the stories reflect a facility that can deliver high-quality, compassionate care and be a source of comfort and dignity for residents, but also a place where serious lapses in safety, cleanliness, and responsiveness can and do occur according to different accounts.

    Taken together, the reviews depict a facility with a traditional, home-like atmosphere and a commendable emphasis on resident comfort, routine, and social activity, paired with a workforce that is frequently praised for kindness and attentiveness. Yet the spectrum of experiences ranges from highly positive to severely negative, with compelling testimonials of good governance, clean environments, and responsive administration on one end, and credible, alarming allegations of neglect, unsanitary conditions, and unsafe practices on the other. For families evaluating Nella's at Autumn Lake, the narrative suggests careful due diligence: tour the facility, observe staffing patterns and interactions, ask about cleanliness and infection control practices, check the responsiveness of staff during call lights or emergencies, and speak directly with both front-line caregivers and management. These steps can help align expectations with the realities described by the varied experiences of past residents and their families.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Welcome to Nella's, a vibrant assisted living community in Elkins, WV, designed to provide a comfortable and enriching lifestyle for seniors. At Nella's, we prioritize the well-being of our residents with a range of amenities and care services tailored to enhance their quality of life.

    Our community boasts an array of on-site amenities, including a beauty salon for pampering sessions, a fitness room to encourage active living, and a cozy gaming room for leisure activities. Residents can enjoy delicious meals in our dining room or opt for restaurant-style dining experiences that cater to special dietary restrictions. With a small library for quiet contemplation and beautiful gardens providing serene outdoor spaces, there’s always something to engage both body and mind.

    Nella's offers comprehensive care services such as 24-hour supervision and call systems for peace of mind. Our dedicated staff is available to assist with daily living activities including bathing, dressing, and medication management. We understand the importance of mental wellness; therefore, we offer specialized programs along with meal preparation that accommodates individual dietary needs.

    Social interaction is encouraged through planned day trips and resident-run activities that foster connections among peers. Concierges are available to coordinate transportation arrangements for non-medical needs or doctor appointments.

    Convenience is key at Nella's; our residents benefit from nearby establishments including cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, and hospitals—all within easy reach.

    At Nella's in Elkins, WV, we strive to create a nurturing environment where residents can thrive while receiving the supportive care they need. Join us for a fulfilling lifestyle filled with friendship and activity!

    Nearby Places of Interest

    This part of Elkins, West Virginia is a vibrant and convenient community with a variety of amenities to cater to the needs of seniors. There are several places of worship nearby for spiritual fulfillment, along with a range of dining options offering diverse cuisines. Medical services are easily accessible with various physician offices, hospitals, and pharmacies in close proximity. The area also boasts beautiful parks for leisurely strolls and outdoor activities. Additionally, transportation options such as taxi services and U-Haul rentals make getting around town convenient. Overall, this neighborhood offers a conducive environment for senior living with its array of resources and services within reach.

    Places of Worship

    • Landmark Baptist Church (0.7 miles)
    • Sound of Triumph Ministries (0.7 miles)
    • Rivers of Living Water Ministries (1.2 miles)
    • Alliance Community Fellowship (1.2 miles)
    • General Conference Of Seventh-Day Adventists (1.3 miles)
    • New Direction Church (1.5 miles)
    • Good Shepherd Assembly of God (1.5 miles)

    Restaurants

    • Pizza Hut (0.7 miles)
    • The Lunch Box (0.7 miles)
    • China Max (0.7 miles)
    • Taco Bell (0.8 miles)
    • DownTown Diner (1 miles)
    • King's Pizza (1.3 miles)
    • Scotties of Elkins (1.5 miles)

    Physicians

    • Arbor Medical Associates (0.7 miles)
    • Family Eyecare Center (0.8 miles)
    • Tygart Valley Orthopedics (0.8 miles)
    • Elkins Express Care (0.9 miles)
    • High C Stephen MD (1.5 miles)
    • Tygart Valley Medical Specialties (1.5 miles)
    • Cancer Care Center (1.5 miles)

    Parks

    • Bluegrass Park (1 miles)
    • Beverly Historic District (6.9 miles)
    • Audra State Park (18 miles)

    Cafes

    • Kangaroo Cafe (1 miles)
    • Outback Coffee Shop (1 miles)
    • Tiptop (1.8 miles)

    Transportation

    • Dan's Taxidermy Studio (1.3 miles)
    • Durbin & Greenbrier (1.8 miles)
    • U-Haul Neighborhood Dealer (3 miles)
    • U-Haul Neighborhood Dealer (17.2 miles)

    Hospitals

    • Davis Memorial Hospital (1.4 miles)
    • Davis Medical Center (1.5 miles)
    • Davis Memorial Quick Care (3.5 miles)
    • Davis Memorial Hospital (17.2 miles)
    • Broaddus Hospital (17.2 miles)

    Pharmacies

    • Health Center Pharmacy (1.5 miles)
    • Walgreens (1.6 miles)
    • CVS Pharmacy (1.7 miles)
    • Walmart Pharmacy (3.7 miles)
    • Mace's Pharmacy (6.5 miles)
    • Walgreens (14.9 miles)
    • Community Care Pharmacy (15 miles)

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