183 Holbrook Road, Buckhannon, WV 26201
For more information about senior living options: (844) 490-3973
Across the set of accounts, the facility emerges as a place of sharp contrasts: moments of care and kindness braided with alarming reports of neglect, confusion, and fear. Families and patients describe a wide spectrum of experiences, from gratitude for moments of pain relief and dignified final days to horror at conditions, management gaps, and troubling incidents that left lasting distress. The thread that runs through many of the stories is uncertainty - uncertainty about safety, about who is in charge, and about whether the environment is conducive to healing.
Several reviewers point to the care being inconsistent and ultimately insufficient for their loved ones. One account opens with a blunt dissatisfaction: not happy with the place or the treatment, a mother stayed just over a week before being moved to another facility. The reviewer notes that the environment did not feel conducive to healing and acknowledges that some staff members - most notably the head nurse - were good, but suggests that others failed to see the bigger picture of what was happening daily. A loss of personal belongings emerges as a troubling side note in that same account: a mother's clothes went missing after being laundered, a detail that compounds concerns about day-to-day management and attention to residents' dignity.
The most haunting entries describe frightening episodes that undermine any sense of safety. One person declares the experience the "most horrible" of their life, and credits their daughter with the decisive intervention that allowed a return home. The writer asserts they were blessed to escape the facility before death and laments the nightmares that linger even years later. In another heartbreaking vignette, a friend visits overnight and encounters staff who are "cold" and dismissive, raising serious questions about how residents are treated when witnesses aren't present. The fear of what happens behind closed doors - especially with the implication that "comfort care" might be used to sedate residents - bleeds into the portrayal of the facility as a place where autonomy and safety are at risk.
Environmental and operational problems appear repeatedly, painting a picture of a building that feels worn and poorly maintained. A reviewer describes the place as an old, delipidated structure with a persistent odor, where physical therapy is mocked as a joke. The account of a mother who arrived walking and wearing underwear and, after eight months, was sent home in a wheelchair - unable to walk and wearing a diaper - reads like a devastating indictment of the rehabilitation process. Medications loom large in several stories: too many meds, dulling or disturbing effects, and a concern that responses to distress were met with doors slammed shut, prolonging fear and suffering for hours. The presence of some staff who embody caring, even if not consistently, stands in contrast with others who appear indifferent or unprofessional.
Within this mosaic, there are also affirmations of care that cannot be ignored. One reviewer finds lasting gratitude in the final days, noting that their mother passed from progressive supranuclear palsy with pain relief thanks to the staff. This thread - the idea that even in settings many deem problematic, some staff can and do provide compassionate, appropriate care - gives a more layered view of the facility. In another account, a family relocates their mother to a different home in Elkins, which they describe as excellent and capable of treating their mother with class. The contrast is stark: while they credit the new facility with better care, the decision to move was spurred by ongoing dissatisfaction with the original place, underscoring how important a supportive environment and professional conduct are to families.
Not all voices converge on the same verdict, but the cautionary signal is strong. One reviewer emphasizes the problem of professional boundaries and dress codes, noting an unprofessional appearance and questioning the use of medical supplies for skin care when they are meant for surfaces. A separate narrative laments the sense that some residents presume control or "run the place," adding a social dynamic that can undermine the quality of care and the residents' sense of safety. The comments about odor, outdated facilities, and inconsistent standards of care create a composite impression of a facility that struggles with resources, training, and accountability.
Taken together, the responses depict a facility that elicits intense emotional reactions - ranging from relief and gratitude to fear, anger, and a firm belief that improvements are urgently needed. Family members describe a complex reality in which caregivers can be both compassionate and bureaucratically hamstrung, where moments of genuine care sit beside episodes that feel neglectful or perilous, and where the physical environment compounds the fragility of the residents' health. The stories underscore how critical clear leadership, consistent protocols, and a culture of dignity underpin every resident's experience, especially for those with serious illnesses or reduced capacity to advocate for themselves.
In the end, these narratives reflect a community wrestling with conflicting truths about the same place. Some families celebrate the relief and care that helped their loved ones live more peacefully in their final days, while others recount frightening incidents, miscommunications, and a sense that the facility was ill-suited to healing or even safe everyday living. The overarching impression is that the quality of care here is highly variable, shaped as much by individual staff members and moment-to-moment circumstances as by stated policies or facility-wide commitments. Readers are left with a strong sense that prior experience will likely color any future decisions, and that choosing care for a loved one requires careful, ongoing evaluation of who is providing care, the environment in which it's delivered, and the everyday realities of life inside the facility.
Holbrook Nursing Home in Buckhannon, WV is a welcoming and inclusive assisted living community that provides exceptional care services and a wide range of amenities to enhance the quality of life for its residents.
Located in the charming town of Buckhannon, our community offers a cozy and comfortable environment for seniors to thrive. With our 24-hour call system and supervision, residents can feel safe knowing that assistance is always available when needed. Our caring staff is dedicated to providing activities of daily living assistance, including help with bathing, dressing, transfers, and medication management.
At Holbrook Nursing Home, we prioritize the well-being and mental health of our residents. We offer a mental wellness program to ensure that each individual can maintain their cognitive abilities and emotional well-being. Alongside this program, residents have access to various fitness programs designed to promote physical activity and overall health.
Meals are an important aspect of daily life at our community. Our dining room provides restaurant-style dining with delicious and nutritious meals prepared according to special dietary restrictions such as diabetes diets or specific dietary requirements. Residents also have the option to use the kitchenette in their fully-furnished apartments if they prefer cooking for themselves.
We understand the importance of social interaction and engagement in maintaining a fulfilling lifestyle. At Holbrook Nursing Home, residents can enjoy various planned daily activities organized by our dedicated staff. These activities range from resident-run events to scheduled daily activities such as games or crafts. Additionally, we offer concierge services for any additional needs or requests.
Our community also offers a variety of amenities to enhance comfort and convenience. Residents can make use of our beauty salon for pampering sessions or take advantage of the gaming room or small library for leisurely pursuits. For those who like outdoor spaces, we have beautiful gardens where residents can relax or engage in light gardening activities.
Transportation is made easy with our community-operated transportation services as well as arrangements for non-medical transportation needs. We provide transportation to doctors' appointments and can assist with transportation coordination for other purposes.
Within close proximity to Holbrook Nursing Home, residents will find several parks, pharmacies, physicians, restaurants, places of worship, and theaters. This convenient location allows our residents to easily access various services and amenities in the surrounding area.
With an emphasis on care, comfort, and engagement, Holbrook Nursing Home is dedicated to providing a warm and inviting community where seniors can enjoy their golden years with peace of mind.
Holbrook Nursing Home is located at 183 Holbrook Road, Buckhannon, WV 26201 in Upshur County, West Virginia
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