Heartland Health Care Ctr

Pros

• The physical therapy department is fantastic, with the nursing and CNA staff highly praised and the house doctor described as the best ever.
• The staff are described as showing full devotion to patients and families, delivering care with respect.
• The center is highly recommended and described as beautiful, kind, and caring.
• Families report that the care for their loved ones has been outstanding, with the staff described as amazing and accommodating.
• The facility is praised for cleanliness and for residents being bathed and well cared for daily.
• Transitions and the first night stay are reported to go smoothly, with praise for the nurses and overall care.

Cons

• The facility is described as a horror house due to chronic understaffing and residents crying out for help.
• Call bells are nonfunctional, leaving residents without timely assistance.
• Families allege neglect and even starvation leading to a loved one's death.
• The environment is dirty, with mold, broken fixtures, and poor sanitation.
• There are claims that residents are drugged and harmed by staff.
• Rooms are reported to be too small for two people.
• There are accusations of abuse and rude, uncaring staff, prompting families to remove loved ones.
• Theft of personal belongings and overall unsafe conditions are mentioned by reviewers.

Review

A spectrum of experiences emerges from a long list of resident and family voices about Beckley Healthcare Center. The comments run from harsh criticism to heartfelt praise, but the most common threads are concerns about safety, staffing, and the overall environment, tempered by occasional notes of exceptional care in certain departments. Several reviewers describe a facility that feels understaffed and difficult to access for visitors, while others commend specific teams and moments of compassionate caregiving. Taken together, the reviews reveal a facility that is deeply inconsistent in both staffing levels and day-to-day care, with pockets of excellence shadowed by serious safety and quality concerns.

A persistent theme centers on access and front-line responsiveness. One reviewer explicitly warned families to "not put your loved one here," calling out the lack of a front desk presence to greet and admit visitors. The sentiment recurs in several accounts: residents sometimes cannot be reached quickly by staff, and visitors face delays or barriers when trying to check in or get timely help for their relatives. The frustration is underscored by repeated complaints about residents being left without assistance when they press call buttons. In one painful account, the caller describes an hour-long wait for help and ongoing distress from an elderly person crying out for assistance, highlighting what they perceive as a critical failure to respond to emergencies or basic needs.

The daily reality of care is mixed, with some reviews painting a troubling picture of patient safety and cleanliness, and others recounting dedicated, high-quality interactions. On the negative side, there are statements about small or cramped rooms not suitable for two people, a lack of housekeeping staff, and rooms that - according to some reviewers - became moldy or poorly maintained. Several accounts describe unsanitary conditions or careless handling of patients, including concerns about infection control and the overall cleanliness of the facility. Food quality is another frequent point of contention, with some reviewers alleging consistently poor meals, while others report clean, well-presented meals and daily care that keeps residents neat and presentable.

Yet not all the news is grim. A number of reviews praise particular components of the facility: the physical therapy department is described as fantastic, with several stories about excellent outcomes and attentive, effective therapists. Nursing and CNA staff receive high marks from several families who feel their loved ones were treated with warmth, respect, and competence. One reviewer affectionately notes that the house doctor was "the best ever," and another cites ongoing devotion from staff that helps families feel seen and heard. There are stories of mothers and elderly relatives receiving thorough daily care - baths, grooming, and regular attention - that left families feeling reassured about the level of personal attention their loved ones were receiving during a stay. A number of positive testimonials also emphasize the facility's cleanliness and a favorable atmosphere, with one reviewer highlighting a pleasant scent and a sense that the center "feels" well-kept and welcoming.

The most alarming notes in the collection are the grave allegations of neglect and harm. Some reviews assert extreme levels of misconduct - from claims that residents were inadequately cared for to accusations of deliberate harm. There are descriptions of residents going long periods without showers, being left on bedside commodes, inadequate precautionary measures leading to infections, and even accusations of drugging and serious negligence cited as leading to deterioration or death. One particularly devastating post ties the facility to a family tragedy, alleging that a husband's life was endangered by medical mismanagement and that the care environment contributed to a death. Several comments raise the possibility of broader abuse and neglect, including references to patients' belongings going missing, and accusations of mistreatment, rudeness, and a lack of empathy on the part of staff. In sum, there are powerful claims that the facility has, at times, failed residents in life-critical ways, and that those failures have had devastating consequences for families.

Despite the harsh critiques and alarming allegations, there are also clear endorsements from families who have had positive experiences. A number of reviewers praise the facility as a whole, noting that their loved ones are clean, well-attended, fed, and emotionally supported. Some family members describe a consistent, attentive staff presence, ongoing communication, and a sense of trust that their relatives are well cared for. There are accounts of transitions that went smoothly, and of staff going above and beyond to accommodate family schedules and ensure comfort and safety. The contrast between these positive experiences and the more troubling reports is striking and speaks to a facility that can excel in some departments or shifts while faltering in others.

Given the breadth of experiences, prospective families are urged to approach Beckley Healthcare Center with careful due diligence. Visiting in person, speaking directly with the front desk, nursing staff, therapists, and administrators, and observing day-to-day operations firsthand can help families gauge whether current conditions align with their loved one's needs and expectations. The reviews leave little doubt that this center has the capacity for strong clinical care in areas like physical therapy and nursing when staff are available and engaged, but they also underscore urgent concerns about staffing levels, responsiveness, cleanliness, and patient safety that should not be overlooked. In the end, the decision likely hinges on a careful weighing of personal experiences, the specific needs of a resident, and the level of trust families are willing to place in a facility that has shown both extraordinary care and serious neglect in different voices.

This area of Beckley, West Virginia offers a variety of amenities and services that cater to senior living. With several restaurants within walking distance, such as Kem's, Cracker Barrel, and Tamarack The Best Of West Virginia, seniors have a range of dining options readily accessible. Additionally, there are reputable physicians and medical facilities nearby, including Raleigh Regional Cancer Center and Beckley Primary Care, ensuring quality healthcare services. Places of worship like Mount Calvary Baptist Church and United Methodist Temple provide spiritual support for seniors looking to maintain their faith. Transportation options like Enterprise Rent-A-Car and U-Haul Moving & Storage of Beckley make it convenient for seniors to get around the city. The presence of pharmacies like Apex Pharmacy and Walmart Pharmacy also ensures easy access to medication. Furthermore, parks such as Freedom Skate Park and Little Beaver State Park offer opportunities for outdoor recreation and relaxation. With hospitals like Raleigh General Hospital in close proximity, seniors can feel secure knowing that healthcare services are easily accessible in case of emergencies.

Restaurants

• Kem's (0.1 miles)
• Cracker Barrel (0.2 miles)
• Tamarack The Best Of West Virginia (0.4 miles)
• Texas Steakhouse & Saloon (0.4 miles)
• Ruby Tuesday (0.4 miles)
• Wendy's (0.4 miles)
• Pasquale's (0.5 miles)

Physicians

• Raleigh Regional Cancer Center (0.2 miles)
• Beckley Primary Care (0.3 miles)
• Pediatric Care Unlimited (0.4 miles)
• Dr.killmer (0.5 miles)
• Surgical Care of Southern West Virginia (0.5 miles)
• Wv Asthma And Allergy Centers (0.5 miles)
• Retina Consultants (0.5 miles)

Places of Worship

• Surprise Valley Youth Camp (0.3 miles)
• Beckley Seventh-Day Adventist Church (1.2 miles)
• Mount Calvary Baptist Church (1.7 miles)
• United Methodist Temple (2 miles)
• Emmanuel Baptist Church (2.1 miles)
• Calloway Heights Baptist Church (2.3 miles)
• Welcome Baptist Church (2.7 miles)

Transportation

• Enterprise Rent-A-Car (1.2 miles)
• U-Haul Moving & Storage of Beckley (2.3 miles)

Cafes

• Panera Bread (2.3 miles)
• Starbucks (2.5 miles)
• Small Talk Cafe (9.9 miles)

Pharmacies

• Apex Pharmacy (2.4 miles)
• Walmart Pharmacy (2.6 miles)
• Bypass Pharmacy (3.3 miles)
• Lester Square Pharmacy (5 miles)
• Good Neighbor Pharmacy (5.7 miles)
• Bypass Pharmacy #2 (5.7 miles)
• CVS Pharmacy (5.8 miles)

Parks

• Freedom Skate Park (3 miles)
• Little Beaver State Park (8.5 miles)
• Grandview (9 miles)

Hospitals

• Appalachian Regional Hospital Heliport (3 miles)
• Raleigh General Hospital (3.1 miles)
• Pinecrest Hospital (3.3 miles)
• Beckley Surgery Center (4.1 miles)