Heartland Health Care Ctr in Beckley, WV

Pros

• The physical therapy department is fantastic.
• The nursing and CNA staff are highly regarded for their care.
• The house doctor is best ever.
• The mom has had the best of care during her stay.
• The facility is wonderful, clean, and caring, with devotion to residents and families.
• The rehab portion is great.
• The center is highly recommended by reviewers.

Cons

• The facility is a horror house due to chronic understaffing and no front-desk coverage, leaving visitors and residents without help.
• The place is filthy, with mold, leaky toilets, and unsanitary conditions that endanger residents.
• There is a pervasive lack of care, with residents crying for help and assistance buttons that do nothing.
• Rooms are too small for two people, and bathrooms are shared with no privacy or proper locking.
• The food is horrible and not suitable for residents, with delays and improper dietary handling.
• Staff are rude, unprofessional, and uncaring, often ignoring families and residents.
• The facility should be shut down; many reviews call for consequences and even closure.
• There are serious allegations of neglect and medical malpractice, including drugging patients and causing harm.
• The overall experience is that loved ones are neglected, and visits and communication are poorly managed.

Review

Heartland Health Care Center in Beckley is best suited for families seeking a facility where short-term rehabilitation and hands-on nursing care can truly shine, provided there is vigorous oversight and an appetite for active advocacy. The strong point lies in the therapy and medical caregiving lanes: physical therapy is consistently praised as excellent, and the nursing and CNA teams are frequently described as dedicated, compassionate, and attentive to daily needs. When a resident is ready to regain mobility or recover from surgery, this center can deliver meaningful progress and reliable hands-on care from clinicians who show up for their patients. Outsized concerns about long-term quality of life, however, should temper expectations.

The people weighing alternatives should consider AMFM McDowell or Wyoming as viable, regionally available options. Those facilities are repeatedly recommended by families who worry about staffing stability, safety, and consistency in daily operations. If a family prioritizes predictability, transparent communication, and a demonstrably clean, well-maintained environment with steady front-desk access, it may be prudent to compare those centers side by side. In short, Heartland's clinical strengths do not erase the reality that the overall experience can swing sharply based on staffing levels, management responsiveness, and day-to-day operations.

On the upside, the core clinical teams at Heartland deliver standout value. The standout pros center on therapy intensity and the quality of direct care: the physical therapy department often drives real gains, and the nursing and CNA personnel are frequently described as loving and dependable. In many visits, families report that the house doctor is accessible and knowledgeable, and that care plans are carried out with a sense of genuine commitment. The facility's reputation for a clean environment and a caring bedside approach in certain shifts reinforces that, when staffing aligns, residents receive attentive, respectful treatment that can feel almost personalized.

Yet the cons are not trivial and they tend to dominate the decision when long-term residency is contemplated. The most consequential issues involve staffing instability and delays in help, with frequent reports of bells or call buttons going unanswered for extended periods. Several accounts describe understaffed floors, noisy hallways, and insufficient housekeeping, all of which undermine safety and comfort. Food quality and meal variety are flagged as problematic by a sizable portion of families, and several reviews recount experiences of improper or inconsistent medical attention, infections, and hygiene lapses. In worst-case narratives, concerns escalate to allegations of neglect and unsafe conditions, which cannot be dismissed in a decision framework.

When weighing pros against major cons, the verdict leans toward caution for anyone planning long-term placement. The substantial clinical strengths are real and meaningful for rehabilitation-focused stays or for residents who can leverage robust daytime care with family oversight. However, the recurring themes of insufficient staffing, inconsistent response times, and cleanliness or safety variances create a risk profile that can quickly erode quality of life for someone living there day in and day out. For families considering Heartland, it becomes a question of whether the rehab window will align with ongoing needs and whether reliable day-to-day oversight can be sustained across all shifts.

Practical next steps are essential. Prospective residents and their families should arrange unannounced visits to observe how the facility operates at different times, request to speak directly with the director, and shadow a few hours of the daily routine to gauge responsiveness, housekeeping, and dining quality. Inspect private and shared rooms for space, cleanliness, and privacy; verify that medications are consistently administered on schedule; and check that staff are accessible and courteous at the front desk and in hallways. Enter with a concrete plan: define short-term rehab goals, establish clear contact expectations with staff, and set a benchmark for daily family updates. If these conditions cannot be reliably met, alternatives in the region should take precedence.

This area of Beckley, West Virginia offers a variety of amenities and services that cater to senior living. With several restaurants within walking distance, such as Kem's, Cracker Barrel, and Tamarack The Best Of West Virginia, seniors have a range of dining options readily accessible. Additionally, there are reputable physicians and medical facilities nearby, including Raleigh Regional Cancer Center and Beckley Primary Care, ensuring quality healthcare services. Places of worship like Mount Calvary Baptist Church and United Methodist Temple provide spiritual support for seniors looking to maintain their faith. Transportation options like Enterprise Rent-A-Car and U-Haul Moving & Storage of Beckley make it convenient for seniors to get around the city. The presence of pharmacies like Apex Pharmacy and Walmart Pharmacy also ensures easy access to medication. Furthermore, parks such as Freedom Skate Park and Little Beaver State Park offer opportunities for outdoor recreation and relaxation. With hospitals like Raleigh General Hospital in close proximity, seniors can feel secure knowing that healthcare services are easily accessible in case of emergencies.

Restaurants

• Kem's (0.1 miles)
• Cracker Barrel (0.2 miles)
• Tamarack The Best Of West Virginia (0.4 miles)
• Texas Steakhouse & Saloon (0.4 miles)
• Ruby Tuesday (0.4 miles)
• Wendy's (0.4 miles)
• Pasquale's (0.5 miles)

Physicians

• Raleigh Regional Cancer Center (0.2 miles)
• Beckley Primary Care (0.3 miles)
• Pediatric Care Unlimited (0.4 miles)
• Dr.killmer (0.5 miles)
• Surgical Care of Southern West Virginia (0.5 miles)
• Wv Asthma And Allergy Centers (0.5 miles)
• Retina Consultants (0.5 miles)

Places of Worship

• Surprise Valley Youth Camp (0.3 miles)
• Beckley Seventh-Day Adventist Church (1.2 miles)
• Mount Calvary Baptist Church (1.7 miles)
• United Methodist Temple (2 miles)
• Emmanuel Baptist Church (2.1 miles)
• Calloway Heights Baptist Church (2.3 miles)
• Welcome Baptist Church (2.7 miles)

Transportation

• Enterprise Rent-A-Car (1.2 miles)
• U-Haul Moving & Storage of Beckley (2.3 miles)

Cafes

• Panera Bread (2.3 miles)
• Starbucks (2.5 miles)
• Small Talk Cafe (9.9 miles)

Pharmacies

• Apex Pharmacy (2.4 miles)
• Walmart Pharmacy (2.6 miles)
• Bypass Pharmacy (3.3 miles)
• Lester Square Pharmacy (5 miles)
• Good Neighbor Pharmacy (5.7 miles)
• Bypass Pharmacy #2 (5.7 miles)
• CVS Pharmacy (5.8 miles)

Parks

• Freedom Skate Park (3 miles)
• Little Beaver State Park (8.5 miles)
• Grandview (9 miles)

Hospitals

• Appalachian Regional Hospital Heliport (3 miles)
• Raleigh General Hospital (3.1 miles)
• Pinecrest Hospital (3.3 miles)
• Beckley Surgery Center (4.1 miles)