Heartland Health Care Ctr is a nursing home community in Beckley, WV.
Information last verified:
100 Heartland Dr, Beckley, WV 25801
For more information about senior living options: (866) 208-4318
2.5 from 50 reviews
5 stars
17
4 stars
1
3 stars
1
2 stars
1
1 stars
30
Overall Review of Heartland Health Care Ctr
differentiator8 reviews mention this
Rehabilitation and physical therapy
Physical therapy and rehab are frequently described as effective for getting stronger.
Several residents and family members describe physical therapy as a standout part of the stay, including getting patients up multiple times a day and making meaningful progress in short periods. A few reviewers also say their rehab experience was good even when they had other concerns about the facility. Other comments still reference rehab routines that did not feel thorough enough, such as therapy that seemed limited to hallway walking rather than hands-on work. Overall, rehab quality shows up as a consistent theme in both positive and mixed reviews.
common8 reviews mention this
Staff members can feel dedicated
Many reviewers describe the staff as devoted, kind, and attentive to residents and families.
Multiple reviews focus on how staff members interact with residents and visitors, describing frequent attention, accommodation, and respectful communication. One reviewer highlights the way staff care for personal needs like bathing, daily presentation, and overall cleanliness in the room. Another mentions therapy staff as well as nursing and CNA staff being especially strong. Even with negative experiences elsewhere, positive reviews consistently tie good days to caring staff behavior.
caveat5 reviews mention this
Help can be slow or missed
Some residents and families report trouble getting timely help when they call for assistance.
Negative reviews frequently mention delays or failures to respond, including buzzers that do not seem to reach someone and waiting long stretches for help. A reviewer also describes the assistance bell being rung multiple times with no one coming. Families describe frustration reaching the right person by phone and a need for more staffing overall. Taken together, these comments suggest that responsiveness may vary and that some stays felt understaffed when help was needed.
caveat6 reviews mention this
Cleanliness and housekeeping concerns
Several reviews criticize cleanliness, housekeeping, or maintenance in the facility.
Some reviewers describe rooms and common areas as filthy, with complaints that include mold and dirty bathrooms. Others call out a lack of housekeeping and describe unclean conditions that made the stay feel unsafe or unpleasant. A review also mentions feces in the shower area and another describes the facility as not clean during a rehab stay. While one family describes the facility as very clean and free of unpleasant smells, the overall theme in negative reviews remains centered on sanitation and upkeep.
caveat6 reviews mention this
Food quality and consistency questions
Reviews are mixed on food, with multiple complaints about quality, adequacy, or diet handling.
Several negative reviews say the food was horrible or unhealthy, with specific concerns about portions, covered trays, and meals served without appropriate options. One reviewer describes being told the facility ran out of food after calling repeatedly for a specific preference. Another review questions whether dietary needs were handled correctly, such as a reported diabetic diet not being followed. On the positive side, at least one family member says their loved one was fed and appeared happy, and another mentions the facility smelling good.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Nearby Places of Interest
This area of Beckley, West Virginia offers a variety of amenities and services that cater to senior living. With several restaurants within walking distance, such as Kem's, Cracker Barrel, and Tamarack The Best Of West Virginia, seniors have a range of dining options readily accessible. Additionally, there are reputable physicians and medical facilities nearby, including Raleigh Regional Cancer Center and Beckley Primary Care, ensuring quality healthcare services. Places of worship like Mount Calvary Baptist Church and United Methodist Temple provide spiritual support for seniors looking to maintain their faith. Transportation options like Enterprise Rent-A-Car and U-Haul Moving & Storage of Beckley make it convenient for seniors to get around the city. The presence of pharmacies like Apex Pharmacy and Walmart Pharmacy also ensures easy access to medication. Furthermore, parks such as Freedom Skate Park and Little Beaver State Park offer opportunities for outdoor recreation and relaxation. With hospitals like Raleigh General Hospital in close proximity, seniors can feel secure knowing that healthcare services are easily accessible in case of emergencies.
Restaurants
Kem's (0.1 miles)
Cracker Barrel (0.2 miles)
Tamarack The Best Of West Virginia (0.4 miles)
Texas Steakhouse & Saloon (0.4 miles)
Ruby Tuesday (0.4 miles)
Wendy's (0.4 miles)
Pasquale's (0.5 miles)
Physicians
Raleigh Regional Cancer Center (0.2 miles)
Beckley Primary Care (0.3 miles)
Pediatric Care Unlimited (0.4 miles)
Dr.killmer (0.5 miles)
Surgical Care of Southern West Virginia (0.5 miles)
Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
Living wills and advance directives are crucial legal documents that outline an individual's healthcare preferences when they cannot make decisions themselves, enhancing patient autonomy and alleviating family stress during medical crises. The article emphasizes the need for these documents to be personalized, legally valid, and regularly updated, while also encouraging communication about end-of-life wishes among family members and healthcare providers.
The article examines living wills and advance directives, highlighting their significance in expressing healthcare preferences for those unable to communicate due to illness or incapacity. It discusses their historical development, legal components, limitations, practical drafting advice, and the importance of clear communication among families and healthcare professionals regarding end-of-life decisions.
Heartland Health Care Ctr photos
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Skilled Nursing Facility
Wide range of amenities and care services
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