Right at Home

Pros

• Valerie Tibbits is very helpful, going above and beyond, and has improved the writer's quality of life with a smile.
• Doria Arnold is a gentle, kind soul who takes the time to help others and is a delight.
• Skye Davis is a great caregiver.
• The caregiver who has cared for the writer's mother for nearly four years is wonderful, helpful, and responsible, and feels like part of the family.
• Chastity Lynch is amazing, helping with everything from housework to personal care, and is awesome.
• The service has provided good service for five years.
• The caregiver goes above and beyond, and the office personnel are kind and consistently available when needed.
• The waiver program care professional has stayed with the client for over a year and a half, and Kirby is very helpful.

Cons

• The Beckley office is described as horrible in its operations, with an operations manager who allegedly favors some staff and punishes others, even making people drive long distances for supplies.
• The requirement to weekly turn in paperwork and the prohibition on emailing it in is viewed as a burdensome policy.
• Teresa Webb is described as the worst, harassing people and acting as though she knows everything, with a strong recommendation to stay away.
• An employee is alleged to have misused funds, not returned, and sent threatening messages to family, with the company reportedly transferring the employee rather than taking action.
• There are broader safety concerns raised about caregiver misconduct and the company's handling of such issues.

Review

Beckley office comes across in these notes as a mixed bag, with stories that swing from high praise to serious concern. On one hand, several reviewers describe a client-focused team that genuinely cares and goes beyond what's expected. On the other hand, there are strong warnings about management practices and troubling incidents that have left some families frustrated or scared. Taken together, the comments paint a portrait of an organization that can be excellent when the stars align, but can feel challenging or even risky in certain circumstances.

Several reviewers praise individual caregivers and staff for their warmth, reliability, and impact on daily life. Valerie Tibbitts is singled out as extraordinarily helpful "above and beyond," with a smile that significantly improved the reviewer's quality of life. The sentiment is clear: the caregiver's personal warmth and attentiveness made a real difference in everyday living, prompting a heartfelt "A1. Thank you." This kind of feedback suggests a team that, when aligned with a particular client, can be deeply supportive and meaningful.

Among the caregivers praised by name, Doria Arnold stands out as a "gentle kind soul" who went out of her way to help the reviewer understand how to sign up with the company, even taking time to walk them through the process. The reviewer hopes to have a caregiver like her again and notes that she has a "regular worker" already, but she remains a "keeper" in the eyes of the client. Skye Davis is described simply but positively as a great worker, and Chastity Lynch is called "amazing," helping with everything from housework to personal care and earning the compliment that the reviewer "couldn't ask for a better person." These anecdotes collectively emphasize the personal, hands-on value a devoted caregiver can bring to a client's life.

Longer-term satisfaction is also evident in another testimonial that highlights a caregiver who has been with the reviewer's mother for close to four years, describing them as "the most wonderful, helpful, responsible" caregiver employed by Right at Home. The sense of gratitude is strong here, with the caregiver feeling like "part of the family." This speaks to the stability and continuity that can make home care feel secure and comforting for families who rely on it daily.

Other positive notes reinforce the sense that the office staff can be responsive and supportive. Eva Brown sums up a five-year record of good service, with a caregiver who consistently "goes above and beyond." The reviewer adds that office personnel have always been kind and available when needed, reinforcing the impression that, when things run smoothly, the organization can deliver reliable, friendly support that families value.

Yet, amid the praise, there are critical voices that outline serious concerns about how the Beckley office operates. One reviewer describes the office as "horrible" in its administration and suggests that an operations manager's personal preferences dictate policy: if the manager likes you, you're helped; if not, you face burdensome tasks - such as being required to drive 20 miles to obtain gloves for a client and having to submit paperwork weekly via in-person submission rather than emailing it. This account hints at a rigid, possibly punitive environment where practical needs are sidelined by personality-driven decisions, creating a frustrating and impractical experience for caregivers and families.

There is also a pointed critique of Teresa Webb, who is labeled as "the worst ever" for harassing people and acting like she knows everything. The reviewer explicitly warns others to stay away, signaling a fear of confrontation or mistreatment at the management level. It's a stark contrast to the caregiver praise and suggests that for some clients and families, the office leadership profoundly affects overall satisfaction and safety.

Another disturbing case involves an employee named Denise (also referenced as Erika Cane on Facebook). The reviewer recounts traumatic allegations: taking store runs using the aunt's money, never returning, and messaging the family with threats, including a claim that she "can't wait for my aunt to die." The reviewer questions what the company did in response, noting that the employee was simply transferred. They express a strong intention to post photos and evidence, warning others to "Protect your family at all costs." This report, if true, raises serious red flags about safety, accountability, and the company's ability to respond to alleged misconduct.

Overall, the collection of reviews presents a landscape of genuine care and personal connections that can make a meaningful difference in clients' lives, alongside serious concerns about management decisions, accountability, and safety. The caregivers themselves are repeatedly highlighted as compassionate and capable, and some office staff are praised for kindness and accessibility. However, the negative experiences - ranging from operational rigidity and perceived harassment to allegations of financial and safety breaches - underscore the importance of strong governance, transparent procedures, and proactive safeguarding in home-care organizations. The contrast between these highs and lows serves as a reminder that, for families seeking care, the quality of the caregiver matters, but so too does the credibility, responsiveness, and integrity of the leadership and administrative framework that supports them.

This part of Beckley, West Virginia offers a range of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. There are several restaurants in close proximity, offering a variety of dining options. Additionally, there are multiple physicians offices and pharmacies nearby, ensuring easy access to medical care. Places of worship provide opportunities for spiritual growth and community involvement. Transportation services such as car rental and moving facilities are available for convenience. Parks offer opportunities for outdoor recreation, while hospitals in the area provide quality healthcare services. Overall, this area provides a well-rounded environment for senior living with easy access to essential resources.

Restaurants

• Texas Steakhouse & Saloon (0 miles)
• Pasquale's (0.1 miles)
• Wendy's (0.1 miles)
• Ruby Tuesday (0.2 miles)
• Burger King (0.3 miles)
• Cracker Barrel (0.3 miles)
• Kem's (0.3 miles)

Physicians

• Pediatric Care Unlimited (0.2 miles)
• Dr.killmer (0.2 miles)
• Surgical Care of Southern West Virginia (0.2 miles)
• Wv Asthma And Allergy Centers (0.2 miles)
• Retina Consultants (0.2 miles)
• Raleigh Regional Cancer Center (0.6 miles)
• Beckley Primary Care (0.7 miles)

Places of Worship

• Surprise Valley Youth Camp (0.2 miles)
• Beckley Seventh-Day Adventist Church (1.6 miles)
• Emmanuel Baptist Church (1.6 miles)
• United Methodist Temple (1.9 miles)
• Mount Calvary Baptist Church (2 miles)
• Calloway Heights Baptist Church (2 miles)
• Welcome Baptist Church (2.3 miles)

Transportation

• Enterprise Rent-A-Car (0.9 miles)
• U-Haul Moving & Storage of Beckley (2.2 miles)

Cafes

• Panera Bread (2.1 miles)
• Starbucks (2.3 miles)
• Small Talk Cafe (9.5 miles)

Pharmacies

• Apex Pharmacy (2.2 miles)
• Walmart Pharmacy (2.5 miles)
• Bypass Pharmacy (3 miles)
• Lester Square Pharmacy (4.7 miles)
• Good Neighbor Pharmacy (5.3 miles)
• Bypass Pharmacy #2 (5.3 miles)
• CVS Pharmacy (5.4 miles)

Parks

• Freedom Skate Park (2.7 miles)
• Little Beaver State Park (8.1 miles)
• Grandview (8.8 miles)

Hospitals

• Raleigh General Hospital (2.8 miles)
• Appalachian Regional Hospital Heliport (2.8 miles)
• Pinecrest Hospital (3 miles)
• Beckley Surgery Center (3.8 miles)