Overall Review of Landmark Care Ctr
common
11 reviews mention this
Staff and bedside care vary widely
Many residents describe staff as kind, patient, and professionally supportive.
A number of reviewers say staff members were professional, kind, and attentive to changing needs during rehab and longer stays. Several families specifically mention comfort and patience when residents were confused or frustrated, and others describe helpful therapists and nurses. Other reviews, however, complain about rude behavior and a lack of responsiveness, so the experience seems inconsistent across shifts and situations.
common
5 reviews mention this
Rehab and therapy get credit
Residents often credit therapy staff with helping progress during recovery.
Several reviewers highlight physical therapy and rehab as a strong part of the stay, including therapists who adjusted to abilities and pushed gently during recovery. Some families also call out specific OT/PT or rehab staff for being effective during a broken ankle or post-surgery recovery. A few other reviews mention broader care problems, but therapy is one of the more consistently praised services.
caveat
10 reviews mention this
Call lights and daily care lapses
Multiple reviewers report missed basics like delayed call lights and skipped assistance.
A recurring concern is basic responsiveness—reviewers describe call lights going unanswered for long stretches, water being out of reach, and delays before help arrived. Some also describe skipped showers, inconsistent follow-through on requested assistance, and concerns with hygiene and comfort. Together with reports of rooms feeling hot and noisy halls, these complaints point to reliability issues in day-to-day care.
caveat
8 reviews mention this
Communication problems with families
Families raise concerns about communication and follow-through.
Several reviewers say the administration or staff did not respond to messages, including reports of unanswered calls and difficulties getting updates. Others describe issues with communication around care coordination and discharge, including what was told to families about timing and coverage. On the positive side, a few families report timely return calls and that concerns were eased, but the dominant theme is that communication can break down.
common
8 reviews mention this
Food is praised and criticized
Dining feedback is mixed, with both meal quality complaints and positive notes.
Some reviewers say meals were good, well-managed, and handled with enough effort to be enjoyable. Others report meals being inedible, repetitive or poorly prepared, and multiple complaints about kitchen errors. There are also mentions of dietary needs not being handled as expected, which shows up as a significant point of frustration for some families.
caveat
6 reviews mention this
Costs and billing concerns
Several reviews describe unexpectedly high costs or billing disputes.
Some families report being charged large amounts, including one account involving a full-month payment and an outstanding refund. Others mention additional collections or self-pay shifts after coverage ended, plus complaints about costs tied to rehab or equipment. While a few reviewers focus on care quality overall, these reviews consistently flag money and billing follow-through as a problem area.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Compassionate staff; clean, attractive facility with solid rehab and dining.
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