Heartwood Extended Health Care is a nursing home community in Tacoma, WA.
Information last verified:
PO Box 42279, Tacoma, WA 98442
For more information about senior living options: (866) 208-4318
3 from 102 reviews
5 stars
43
4 stars
7
3 stars
2
2 stars
4
1 stars
46
Overall Review of Heartwood Extended Health Care
caveat20 reviews mention this
Care can feel inconsistent
Residents and families describe serious lapses in hands-on care.
A number of reviews raise concerns about basic care needs not being met, including problems with hygiene, turning/repositioning, and follow-through on care plans. Others describe medication issues and situations where calls for help did not result in timely assistance. Several reviewers also mention falls or injuries, and in a few cases describe complications that led to emergency care. While some reviews praise care and say staff work hard, the negative experiences show a recurring pattern of inconsistency.
common22 reviews mention this
Staff warmth is mixed
Many visitors praise staff as kind, helpful, and professional.
Several reviews—especially from visitors and families—describe staff as friendly, courteous, and attentive, including mentions of nursing and therapy teams. Some reviewers also say management is involved and that staff bend over backward when concerns are raised. At the same time, other reviews directly contradict that impression, describing rude behavior, unhelpfulness, and a lack of accountability when problems are reported. Overall, the reviews portray a workplace where experiences vary widely from person to person.
caveat10 reviews mention this
Food is often criticized
Food quality and service timing are frequent points of complaint.
Multiple reviews describe food as cold or terrible, with some readers saying meals were not adequate or not consistent with dietary needs. Others mention that food could be better, even in otherwise positive reviews. A few reviewers contrast that with scattered praise for meals, but the negative comments appear often enough to stand out. For families, meal service comes through as an area that can impact day-to-day comfort.
caveat9 reviews mention this
Physical therapy may fall short
Some reviews question the quality and consistency of therapy.
Residents and families in several reviews describe physical therapy as ineffective, too brief, or delivered less often than expected. Other comments say therapy requires the resident to advocate to avoid being left alone. A smaller number of reviews are more positive about therapy progress, including getting people back on their feet. The overall pattern suggests that therapy experiences depend heavily on the timeframe and the individual provider coverage.
caveat11 reviews mention this
Communication and response times frustrate
Families describe slow responses and poor communication.
Several reviews mention delays in getting help after call lights are used, with some describing long waits for assistance or medication. Others describe difficulty coordinating appointments, documentation, or information about changes in condition. A few reviewers also describe being left without updates, or having to press repeatedly to get records. Even when care is described as caring by some staff, these communication and responsiveness complaints come up often enough to affect confidence.
common9 reviews mention this
Facility cleanliness and layout vary
Some reviews highlight cleanliness and a workable layout.
A number of reviews say the building is clean, well kept, or at least not overly institutional, with visitors pointing out a nice layout and a positive feel during visits. At the same time, several negative reviews mention odors, stained areas, pest problems, or concerns about mold and room sanitation. Some reviewers also talk about the need for renovation and how the environment can feel depressing or unsafe. Taken together, the reviews suggest cleanliness is not consistently experienced across everyone’s stay.
caveat3 reviews mention this
Temperature control is a concern
Some residents describe uncomfortable heat and limited cooling.
A few reviews mention the building being hot, including statements that air conditioning is limited in certain areas. Others describe discomfort during the summer months and suggest the environment can get muggy. While some reviews do not bring up climate at all, these comments show up clearly enough to be a recurring point for at least some residents and families.
common2 reviews mention this
Nearby food and services are close
Restaurants and basic services are within a short drive.
For day-to-day errands and quick stops, the surrounding area includes common options like coffee shops and restaurants within about a few tenths to a couple miles. This can make it easier for visitors to pick up food or handle pharmacy needs while someone is receiving care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Transportation
Seattle-Tacoma International (18 miles away)
Nearby Places of Interest
This part of Tacoma, Washington, offers a variety of amenities and services that cater to senior living. With a range of restaurants nearby such as McDonald's, Wendy's, and BJ's Restaurant & Brewhouse, seniors can enjoy convenient dining options. Additionally, there are cafes like Starbucks and Panera Bread for those looking to relax and socialize over coffee or a light meal. Access to physicians and pharmacies within a short distance ensures easy medical care and medication management. The presence of parks like Sheridan Park and Kandle Park provides opportunities for outdoor recreation and relaxation. Nearby hospitals such as MultiCare Regional Cancer Center - Tacoma offer reliable healthcare services while theaters like Grand Cinema offer entertainment options. Places of worship like Christ Episcopal Church and Bethlehem Baptist Church cater to spiritual needs. Overall, this neighborhood in Tacoma presents a well-rounded environment suitable for senior living with its diverse offerings and proximity to essential services.
Restaurants
McDonald's (0.2 miles)
Wendy's (0.2 miles)
BJ's Restaurant & Brewhouse (0.4 miles)
Dawson's Bar & Grill (1.1 miles)
Moctezuma's Mexican Restaurant & Tequila Bar (1.4 miles)
Hans's Place (1.5 miles)
Olive Garden (1.9 miles)
Cafes
Starbucks (0.2 miles)
Panera Bread (0.4 miles)
Starbucks (2.4 miles)
Alfred's Cafe (2.5 miles)
Starbucks (4 miles)
Panera Bread (4.2 miles)
Physicians
Group Health Hear Center (1.2 miles)
Michael Lee MD - Washington Gastroenterology (1.2 miles)
Aesthetic Surgery Centre (1.3 miles)
Kelly Christina Md (1.3 miles)
Mt Rainier Surgical Associates (1.3 miles)
Cedar Medical Center (1.5 miles)
Sound Retina (1.6 miles)
Pharmacies
CVS Pharmacy (1.3 miles)
Good Neighbor Pharmacy (1.6 miles)
Walgreens (1.8 miles)
Walgreens (2 miles)
Costless Pharmacy (2 miles)
Hilltop Pharmacy (2.3 miles)
Walgreens (2.5 miles)
Parks
Sheridan Park (1.5 miles)
Conservation Park (3.1 miles)
Kandle Park (3.9 miles)
Titlow Park (4.1 miles)
Hospitals
MultiCare (1.6 miles)
MultiCare Regional Cancer Center - Tacoma (2.8 miles)
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Heartwood Extended Health Care photos
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Skilled Nursing Facility
Seattle-Tacoma International (18 miles away)
Long-term resident engagement with pet-friendly amenities and on-site services.
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