Franklin Hills Health & Rehab Center

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Franklin Hills Health & Rehab Center Franklin Hills Health & Rehab Center Franklin Hills Health & Rehab Center Franklin Hills Health & Rehab Center

Franklin Hills Health & Rehab Center

6021 North Lidgerwood, Spokane, WA 99207

For more information about senior living options: (844) 490-3973

3.3 from 72 reviews
5 stars
34
4 stars
7
3 stars
2
2 stars
1
1 stars
28

Skilled Nursing Facility

Overall Review of Franklin Hills Health & Rehab Center

Pros

  • pro The rehab physical therapists and occupational therapists were fantastic.
  • pro There was excellent teamwork among the staff.
  • pro The facility appeared to be very clean.
  • pro The maintenance team promptly resolved issues and were amicable and friendly.
  • pro The staff were friendly and very helpful.
  • pro The facility had great Covid precautions, with sanitizer everywhere and staff wearing masks.
  • pro The CNAs were amazing and made all the difference for residents.
  • pro The staff were professional and compassionate toward residents, and worked well as a team.
  • pro The room was very pleasant and the environment felt welcoming.

Cons

  • pro The facility withholds medication and medical help until a doctor signs a medical release.
  • pro Thanksgiving is treated as a seven-day holiday by the staff.
  • pro The place is described as hell on earth.
  • pro People are told not to expect pain management, timely meds, or a call button to be answered.
  • pro The food is beyond disgusting and dietary instructions are ignored.
  • pro Weekends are dreadful, like lockdown in a local jail, with no coffee or hot water.
  • pro The use of microwaves is banned with no adequate substitute.
  • pro Administration is comical at best and close to pathetic.
  • pro There have been four Administrators and many Directors of Nursing, signaling turnover and instability.
  • pro There are multiple instances of neglect and abuse, including gaslighting.
  • pro The facility failed to provide adequate medical care, hygiene, or nutrition, leading to UTIs, sepsis, malnutrition, skin breakdowns, infections, and distress.
  • pro A crucial medication was not provided, resulting in an ER visit and the patient's death.
  • pro Many positive reviews are from former staff, casting doubt on their authenticity and the facility's claims.
  • pro The facility is described as run down and dirty, with inconsistent, small portions and untrue gourmet dining claims.
  • pro Visitors are advised to check in often, advocate for their loved ones, and not to trust the care.

Review

Franklin Hills Health and Rehab elicits a wide range of experiences from visitors, residents, and families, with some describing it as a difficult and distressing place to be, while others recount moments of genuine compassion and solid care. The most charged concerns come from those who feel locked into a system that deprioritizes timely medication and responsive support, especially when it comes to insurance-related issues. Some reviewers claim that as long as money is tied up with an insurance plan, essential services and medications can be delayed or withheld until a medical release is signed. They describe Thanksgiving and other holidays as time when attention to resident needs shrinks, making residents seem "attached to their insurance" and leaving families worried about access to basic care. The sentiment is that the facility can feel like it is operating more like a bureaucracy than a place focused on patient welfare, with a sense that care quality dips when administrative processes aren't promptly aligned with medical needs.

On the practical side, several accounts point to systemic gaps that affect daily life. Pain management and medications on time are recurring complaints, as is the responsiveness of call buttons and staff when residents request help. Food is repeatedly criticized as unappetizing and not aligned with dietary instructions from doctors or nutritionists, and there is a specific frustration about the prohibition on microwaves and the lack of a suitable substitute for reheating or preparing meals. Weekends are singled out as particularly difficult portions of the week, with reports of limited services and fewer opportunities to obtain basic comforts like coffee or hot water. The general tone in some of these reviews is that administration can seem distant or ineffective, with remarks labeling the administration as comical or even pathetic at times. In short, for some, the basic rhythms of daily life - timely medications, nutritious meals, and accessible amenities - do not consistently meet expectations.

There are, however, strong counterpoints within the same facility. Several reviewers praise the rehabilitative services, especially the physical and occupational therapists, and describe the rehab teams as fantastic and highly capable. The therapy departments are depicted as a bright spot, with excellent teamwork and professional, compassionate care. Maintenance and physical plant support are noted positively in some visits as well; for example, a director promptly coordinated a fix when a visitor's companion faced a car battery issue, and the overall facility surface is described by some as clean and well-kept. In addition, many visitors report positive interpersonal interactions: friendly staff who treat residents with care, a sense of family or close rapport with those who work there, and thoughtful attention from social workers and therapy teams. COVID precautions are also praised by some visitors, who note sanitizing stations, masks, and staff engagement that appears to prioritize resident safety and dignity.

Another thread running through the feedback centers on long-term care realities for a loved one. One account tells of a mother who spent 19 months at Franklin Hills and required close collaboration with administrators to meet her complex medical needs. The reviewer highlights dedicated CNAs and capable RNs as the backbone of daily care, acknowledging that those essential workers are overworked, underpaid, and undervalued, yet perform admirably. Yet this same narrative also documents striking contradictions: frequent turnover in administrators and directors of nursing, repeated concerns about neglect and abuse, and a history of serious health events for the resident, including multiple UTIs, sepsis, malnutrition, skin breakdown, and infections. Grievances were filed, investigations were conducted, and fines were issued by state authorities, but the reviewer describes the ripple effects of those findings as only temporary. The most heartbreaking detail is the patient's decline and eventual death following a period of inadequate or delayed care, a reminder of how high the stakes are in skilled nursing settings. The reviewer cautions readers that some positive testimonials may come from former staff and challenges the facility's claims about enrichment programs, private phones, or renal care capacity, arguing that the facility remains run-down and inconsistent in the quality of its nutrition and overall care.

Beyond the most severe cases, other visitors recount experiences that feel more uplifting. Several reviews emphasize the warmth and attentiveness of the staff, with residents and their families describing visits as pleasant and comforting. Some comment on the personal touch - staff listening with empathy, treating visitors like family, and maintaining clean surroundings that reflect well on the facility. A few accounts mention simple, everyday signs of good care, such as a resident who has felt well supported by caregivers, or a family member who observed that staff explained processes clearly and maintained a constructive, supportive atmosphere. In these stories, the facility is portrayed as a place that can feel like home to those who live there, with dedicated people who try to balance safety, dignity, and individualized attention during a challenging journey of care.

Taken together, the reviews reveal a facility with a striking and multifaceted reality. On one hand, Franklin Hills is described as a place where compassionate CNAs, skilled therapists, and responsive staff can deliver meaningful, person-centered care in a clean and well-maintained environment, and where visitors experience warmth, respect, and practical support during difficult times. On the other hand, there are deeply troubling accounts of neglect, inconsistent medical management, food and nutrition issues, administrative turnover, and severe consequences for residents' health and well-being. The tension between these perspectives underscores the importance of vigilant advocacy, ongoing oversight, and proactive communication among families, residents, and staff. For anyone considering Franklin Hills, the takeaway is clear: the quality of care appears to be highly variable, with moments of genuine humanity and professionalism coexisting with troubling gaps that can have serious consequences. Prospective families are encouraged to stay closely engaged, ask detailed questions, monitor medical and nutritional needs, and insist on timely, coordinated care to ensure that their loved ones receive the consistent support they deserve.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Spokane International (9 miles away) Spokane International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Franklin Hills Health & Rehab Center is a premier assisted living community located in Spokane, WA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The amenities at Franklin Hills include a beauty salon for residents to enjoy pampering services, as well as cable or satellite TV for entertainment. Community operated transportation is available for residents to easily access nearby destinations, and a computer center allows them to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining experiences, where residents can enjoy delicious meals prepared by the staff. Additionally, there is a fitness room and wellness center to cater to the physical health needs of residents.

Residents are provided with fully furnished accommodations that offer privacy and convenience, with private bathrooms and kitchenettes available. Housekeeping services ensure that their living spaces are clean and tidy. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. A small library is also available for those who love reading.

The care services at Franklin Hills are comprehensive, including 24-hour call systems and supervision to ensure round-the-clock support. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their medications on time, while specialized dietary programs cater to those with diabetes or other dietary restrictions. Transportation arrangements can be made both for non-medical purposes as well as doctor appointments.

Franklin Hills also offers a variety of engaging activities for residents' enjoyment. Concierge services are provided to assist with any personal needs or requests. Fitness programs help maintain physical health, while planned day trips offer exciting adventures outside the community. Resident-run activities allow individuals to showcase their talents or interests, fostering a sense of community involvement. Scheduled daily activities provide structure and opportunities for socialization.

The location of Franklin Hills further enhances the quality of life for its residents. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals nearby, residents have easy access to essential services and recreational opportunities. Places of worship and theaters are also conveniently located.

Overall, the Franklin Hills Health & Rehab Center offers a vibrant and thriving assisted living community where residents can live comfortably while receiving the care and support they need.

Nearby Places of Interest

This area of Spokane, Washington offers a convenient location with a variety of amenities nearby. With several physicians' offices, pharmacies, hospitals, and cafes within close proximity, you can easily access healthcare services and grab a coffee or meal. The presence of parks like Franklin Park and Corbin Park provides opportunities for outdoor activities and relaxation. Additionally, the Regal Northtown Mall theater is not far for entertainment options. Overall, this area appears to be well-equipped for senior living with its range of essential services and recreational facilities within reach.

Physicians

  • Turner Elizabeth A MD (0 miles)
  • Medical Oncology Associates PS (0.1 miles)
  • Dr David T Hudon (0.1 miles)
  • Providence Orthopedics & Sports Medicine - North Spokane (0.2 miles)
  • Holy Family Medical Building (0.2 miles)
  • Eye Consultants (0.2 miles)
  • Holy Family Emergency Center (0.2 miles)

Pharmacies

  • Professional Center Pharmacy (0 miles)
  • Rite Aid (0.3 miles)
  • Sav-On Pharmacy (0.7 miles)
  • Rosauers Supermarkets (1.5 miles)
  • Walgreens (1.5 miles)
  • Bates Pharmacy & Medical Supply (1.5 miles)
  • Bates Drug Store (1.6 miles)

Restaurants

  • Shari's Cafe and Pies (0.3 miles)
  • Thai Bamboo Restaurant (0.4 miles)
  • China Dragon Restaurant (0.6 miles)
  • McDonald's (0.9 miles)
  • The Swinging Doors (0.9 miles)
  • McDonald's (1 miles)
  • Firehouse Subs (1.1 miles)

Hospitals

  • Providence Holy Family Hospital Anti Coag Unit (0.4 miles)
  • Providence Holy Family Hospital (1.9 miles)
  • Spokane Va Medical Center (3.4 miles)
  • VA Medical Center (3.4 miles)
  • Seattle Childrens Hospital (3.8 miles)

Parks

  • Franklin Park (0.6 miles)
  • Corbin Park (2 miles)
  • Indian Trail Park (3 miles)
  • Webster Park (3 miles)
  • Ice Age floods Playground (3.4 miles)
  • The United States Pavilion, Expo '74 (3.5 miles)
  • Riverfront Park (3.7 miles)

Theaters

  • Regal Northtown Mall (0.7 miles)

Cafes

  • Starbucks (0.8 miles)
  • Starbucks (1.4 miles)
  • Little Garden Cafe (2.8 miles)
  • Dutch Bros Coffee (3 miles)
  • Hold Your Grounds Espresso (3.4 miles)
  • Atticus Coffee & Gifts (3.7 miles)

Places of Worship

  • Whitworth Chapel (2.7 miles)
  • Prince of Peace Lutheran (3.9 miles)

Transportation

  • Spokane Transit Authority Sta (3.9 miles)

Frequently Asked Questions

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