Franklin Hills Health & Rehab Center in Spokane, WA
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6021 North Lidgerwood, Spokane, WA 99207
For more information about senior living options: (844) 490-3973
The staff were friendly and helpful. Rehab PTs and OTs are fantastic. CNAs are amazing, dedicated, and make all the difference in residents' experiences. The facility appeared very clean and well maintained. The access system was simple, and the staff were friendly and helpful. Residents were treated to ice cream and cookies, and visitors were warmly welcomed. The staff were polite and provided excellent service. Covid precautions were well-implemented with sanitizer everywhere and staff wearing masks. There has been remarkable improvement, and the staff genuinely care for residents.
The facility is described as hell on earth. Medications and medical help are withheld until a doctor signs a release, and pain meds are not provided on time while call buttons go unanswered. The food is described as disgusting and not following dietary instructions. Weekends are dreadful, with no access to basic comforts like coffee or hot water, and microwaves banned without substitutes. Administration is described as comical at best and close to pathetic. There are multiple reports of neglect and abuse leading to UTIs, sepsis, malnutrition, skin breakdowns, and distress. The majority of staff are labeled incompetent and the facility is described as disorganized, understaffed, and dirty. The facility is characterized as run-down, dirty, and unsanitary, with a focus on money over residents. Reviewers strongly advise against sending loved ones here, calling it the worst place ever.Franklin Hills Health & Rehab Center is best suited for families prioritizing active rehabilitation and hands-on involvement, where a resident's care plan hinges on strong therapy services and daily, personal attention from frontline staff. The facility can deliver meaningful progress in PT and OT, and several reviews highlight genuinely caring CNAs who keep residents engaged, comfortable, and well-supported day to day. The environment can feel like a stable, home-like setting for those who want a visible, approachable care team and a facility that is consistently clean and well-maintained. This makes Franklin Hills a practical fit for short-term rehab stays or longer-term residents who can tolerate some administrative rough edges in exchange for reliable hands-on care at the bedside.
Those evaluating alternatives should note clear warning signs where expectations for consistent nursing oversight and robust medical management are not met. Families should consider other communities if reliable on-time medication administration, prompt response to call bells, and proactive medical attention are non-negotiable. The most serious red flags appear in narratives of neglect, delayed treatments, and inconsistent administration - issues that can escalate risk for residents with complex health needs. Prospective families must be prepared to scrutinize leadership stability, medication protocols, and the facility's willingness to address care concerns quickly, rather than assuming that frontline kindness alone will compensate for gaps in governance and nursing coverage.
The strongest pros - high-quality therapy teams, approachable nursing aides, and a clean, orderly environment - often balance against tangible drawbacks but do not fully neutralize them. When PT and OT are effective, residents regain function and confidence, which can make a substantial difference in recovery trajectories. Maintenance responsiveness and positive, everyday interactions with staff create a sense of reassurance for families who visit regularly. However, these strengths can feel secondary to core process issues: late or missed medications, inconsistent monitoring of health conditions, and a history of administrative turnover that sometimes leaves frontline caregivers without a steady leadership voice. In practice, the care you see at the bedside can be excellent, yet the system backing that care can be unsettled.
Food quality and routine operations emerge as significant, practical concerns that undermine otherwise solid care. Several reviews describe meals that fail to meet dietary requirements or taste expectations, with portions that feel scant and substitutions that do not align with medical or nutritional guidance. Weekend and after-hours routines can resemble a reduction in service, leaving residents and families frustrated by limited access to coffee, hot beverages, or familiar comforts. These operational frictions - plus reports of disorganized scheduling and communication lapses - can erode trust even when the clinical staff is compassionate and capable. In short, the environment rewards advocacy and consistent oversight, rather than passive acceptance of system gaps.
For families choosing Franklin Hills, the key to maximizing benefits lies in proactive engagement and clear, ongoing communication with the care team. Ask for a detailed, written care plan with milestones, and insist on regular medication reviews and timely administration. Prior to placement, arrange a direct line of contact with the director of nursing or facility administrator to establish expectations for med passes, emergency procedures, and escalation steps if concerns arise. Visit during a typical day and ask to observe meal service, activity calendars, and the response time to call bells. Confirm staffing levels on weekend shifts and inquire about how dietary restrictions are implemented in real time. Above all, document concerns and pursue prompt escalation to state regulators if neglect or safety violations appear ongoing.
Bottom line: Franklin Hills can be a compelling choice for families who want robust rehab-focused care delivered with undeniable warmth and daily attentiveness from frontline staff, and who are willing to actively monitor and advocate for medical and operational processes. If medication reliability, consistent nursing oversight, and high-quality, well-balanced meals are non-negotiable, consider alternatives with stronger centralized governance and fewer reports of administrative disruption. A careful, hands-on evaluation - ideally including a few visits at different times, talking with both caregivers and administrators, and reviewing a resident's specific care plan - will separate a confident choice from a risky one.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Spokane International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Franklin Hills Health & Rehab Center is a premier assisted living community located in Spokane, WA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Franklin Hills include a beauty salon for residents to enjoy pampering services, as well as cable or satellite TV for entertainment. Community operated transportation is available for residents to easily access nearby destinations, and a computer center allows them to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining experiences, where residents can enjoy delicious meals prepared by the staff. Additionally, there is a fitness room and wellness center to cater to the physical health needs of residents.
Residents are provided with fully furnished accommodations that offer privacy and convenience, with private bathrooms and kitchenettes available. Housekeeping services ensure that their living spaces are clean and tidy. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. A small library is also available for those who love reading.
The care services at Franklin Hills are comprehensive, including 24-hour call systems and supervision to ensure round-the-clock support. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their medications on time, while specialized dietary programs cater to those with diabetes or other dietary restrictions. Transportation arrangements can be made both for non-medical purposes as well as doctor appointments.
Franklin Hills also offers a variety of engaging activities for residents' enjoyment. Concierge services are provided to assist with any personal needs or requests. Fitness programs help maintain physical health, while planned day trips offer exciting adventures outside the community. Resident-run activities allow individuals to showcase their talents or interests, fostering a sense of community involvement. Scheduled daily activities provide structure and opportunities for socialization.
The location of Franklin Hills further enhances the quality of life for its residents. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals nearby, residents have easy access to essential services and recreational opportunities. Places of worship and theaters are also conveniently located.
Overall, the Franklin Hills Health & Rehab Center offers a vibrant and thriving assisted living community where residents can live comfortably while receiving the care and support they need.
This area of Spokane, Washington offers a convenient location with a variety of amenities nearby. With several physicians' offices, pharmacies, hospitals, and cafes within close proximity, you can easily access healthcare services and grab a coffee or meal. The presence of parks like Franklin Park and Corbin Park provides opportunities for outdoor activities and relaxation. Additionally, the Regal Northtown Mall theater is not far for entertainment options. Overall, this area appears to be well-equipped for senior living with its range of essential services and recreational facilities within reach.
Franklin Hills Health & Rehab Center is located at 6021 North Lidgerwood, Spokane, WA 99207 in Spokane County, Washington
Franklin Hills Health & Rehab Center on seniors.fyi includes 4 photos including images showing dining, chandelier, rehabilitation, building, entrance, landscaping, interior, and more.
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