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3.3 from 72 reviews
5 stars
34
4 stars
7
3 stars
2
2 stars
1
1 stars
28
Overall Review of Franklin Hills Health & Rehab Center
common22 reviews mention this
Care team is a clear strength
Residents and visitors repeatedly describe staff as friendly and caring.
Many reviewers mention staff as attentive, kind, and genuinely concerned about residents and visitors. Several specifically call out communication and responsiveness when problems come up, including arranging help quickly and treating people “like family.” Even among critical reviews, people often distinguish between caring CNAs and other issues, suggesting the care team—at least for some staff—matters to day-to-day experiences. For families, this shows up as feeling their loved one is being cared for.
common4 reviews mention this
Therapy experiences stand out
Rehab and therapy are described positively by multiple reviewers.
Several residents and visitors praise rehabilitation therapy, including physical therapy and occupational therapy, for being effective and professional. A few reviews also mention social workers working as part of the therapy and support team with compassion. One reviewer describes an overall positive experience with PT/OT and notes the staff’s attitude toward clients, reinforcing that therapy time is a bright spot compared with other parts of the stay. At the same time, other reviews express staffing and care gaps, so therapy is not the only deciding factor for everyone.
caveat6 reviews mention this
Diet instructions can fall short
Residents describe dining problems tied to diet instructions and meal quality.
Some reviewers say the kitchen and care team do not consistently follow dietary directions, including instructions from clinicians and nutritionists. There are also complaints that meals are bland, not well-balanced, or sometimes inadequate in portions, along with claims of rotted or outdated food. A counterpoint appears in at least one review that credits management with an improvement toward more home-style food. Overall, dining experiences appear to vary enough that families focused on specific diets may want to confirm how instructions are handled during the stay.
caveat7 reviews mention this
Medication timing and call access concerns
Multiple reviews raise concerns about getting meds and help on time.
Several critical reviews focus on medication management, including late medication and concerns about medication releases and administration during stays. Others describe trouble getting the call button answered or difficulty reaching the facility by phone for extended periods. There are also accounts of delays in care around basic needs and monitoring, such as long periods without checks on a resident. Since the community is set up with a call system and medication management services, these reviews point to gaps in how those supports function day to day for some residents.
caveat11 reviews mention this
Cleanliness is mixed across reviews
Reviews are split between praise for cleanliness and complaints about dirt and odor.
Many visitors describe the facility as clean, including comments about cleanliness on visits and good housekeeping during their time there. At the same time, multiple reviewers use much stronger language about the building being dirty, unclean, or having unpleasant odors. Some negative comments also mention residents not being groomed and the overall environment feeling rundown. Taken together, cleanliness appears to be inconsistent between experiences.
caveat3 reviews mention this
Activities and enrichment feel limited
Some reviewers say enrichment and activities are not consistently available.
A few reviews point out missing enrichment elements, including claims of no enrichment or welcome program. Another reviewer suggests that adding more activity options beyond therapy could improve comfort. There are also more positive notes that at least some activities are posted or visible to visitors during visits. Still, the limited-enrichment complaints are specific enough that families may want to ask what is actually scheduled and provided for residents during the week.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
100 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Spokane International (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This area of Spokane, Washington offers a convenient location with a variety of amenities nearby. With several physicians' offices, pharmacies, hospitals, and cafes within close proximity, you can easily access healthcare services and grab a coffee or meal. The presence of parks like Franklin Park and Corbin Park provides opportunities for outdoor activities and relaxation. Additionally, the Regal Northtown Mall theater is not far for entertainment options. Overall, this area appears to be well-equipped for senior living with its range of essential services and recreational facilities within reach.
Physicians
Turner Elizabeth A MD (0 miles)
Medical Oncology Associates PS (0.1 miles)
Dr David T Hudon (0.1 miles)
Providence Orthopedics & Sports Medicine - North Spokane (0.2 miles)
Holy Family Medical Building (0.2 miles)
Eye Consultants (0.2 miles)
Holy Family Emergency Center (0.2 miles)
Pharmacies
Professional Center Pharmacy (0 miles)
Rite Aid (0.3 miles)
Sav-On Pharmacy (0.7 miles)
Rosauers Supermarkets (1.5 miles)
Walgreens (1.5 miles)
Bates Pharmacy & Medical Supply (1.5 miles)
Bates Drug Store (1.6 miles)
Restaurants
Shari's Cafe and Pies (0.3 miles)
Thai Bamboo Restaurant (0.4 miles)
China Dragon Restaurant (0.6 miles)
McDonald's (0.9 miles)
The Swinging Doors (0.9 miles)
McDonald's (1 miles)
Firehouse Subs (1.1 miles)
Hospitals
Providence Holy Family Hospital Anti Coag Unit (0.4 miles)
Franklin Hills Health & Rehab Center on seniors.fyi includes 4 photos including images showing dining, rehabilitation, building, entrance, landscaping, interior, chandelier, and more.
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100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Spokane International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Competitive pricing (studio $1,615; 1BR $2,200) with fully furnished apartments and extensive on-site amenities.
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