Fir Lane Health And Rehab Center

Pros

• The therapy at Fir Lane Health and Rehab Center was excellent, and the therapists were commendable in their work.
• The facility is clean and has a pleasant curb appeal with a well-maintained parking lot.
• Staff members were consistently described as caring and friendly, contributing positively to the overall experience of residents and their families.
• Meals at the facility received high ratings for taste, with prompt delivery and efforts to accommodate special dietary needs.
• One family had a very positive experience, feeling that their loved one received excellent care and support during recovery.

Cons

• The leadership at Fir Lane Health and Rehab Center appeared to be ineffective and the facility was short on staff, leading to inadequate care.
• Patients experienced very long waits for assistance, with some left in distressing situations for extended periods.
• There were significant delays in addressing basic needs, such as requests for grab bars and foot cradles.
• Staff seemed overworked and unable to provide proper care due to high patient-to-staff ratios, with one CNA caring for 19 patients.
• There were reports of unpleasant odors in the facility, indicating poor hygiene standards.
• Medical oversights occurred, such as failure to monitor CHF and neglecting visible issues like gangrene on toes.
• Reports of patients being left in soiled beds for hours raised serious concerns about cleanliness and dignity in care.
• Families expressed dissatisfaction regarding a lack of communication from staff about patient conditions and changes in medication without consent.
• Concerns about theft of personal items from patients added to negative perceptions of the facility's trustworthiness.
• The overall atmosphere of the facility was described as dark and unwelcoming, contributing to a negative perception despite some positive interactions with staff.

Review

The experiences shared by families regarding Fir Lane Health and Rehab Center paint a complex picture of the facility, highlighting both commendable and concerning aspects of care. While some reviewers laud the therapeutic services provided to residents, others raise serious concerns about staffing levels, management practices, and overall patient care quality.

On the positive side, several families expressed satisfaction with the therapy their loved ones received at Fir Lane. Many noted that the therapists were excellent, seemingly dedicated to ensuring effective rehabilitation. One reviewer mentioned their grandmother’s successful recovery under the care of a “very caring” staff, indicating a strong belief in the competency and commitment of those providing hands-on therapy. This reviewer also suggested that negative online reviews tend to reflect dissatisfaction rather than satisfaction, emphasizing that their own experience was pleasantly surprising despite initial apprehensions.

However, contrasting experiences reveal significant operational deficiencies at Fir Lane. Multiple accounts describe long wait times for assistance with basic needs such as toileting and bedding changes. One reviewer recounted an alarming incident where their mother was left for over six hours without proper bedding after soiling herself due to unmet bathroom assistance requests. In another review, a family member described witnessing inadequate personal hygiene care resulting in patients remaining in soiled clothing or beds for far too long. These testimonials underline critical gaps in responsiveness and attentiveness that are essential for resident dignity and comfort.

Staffing levels emerged as a recurring theme across many reviews, with complaints focusing on inadequate caregiver-to-resident ratios leading to compromised care quality. One reviewer noted that on one day there was only one Certified Nursing Assistant (CNA) responsible for 19 patients—an overwhelming load that precluded decent or even adequate care delivery. Such conditions not only contribute to neglect but also place additional stress on already overburdened staff members who struggle to meet fundamental patient needs.

Further compounding these issues is a lack of effective management structure within the facility itself. The absence of daily medical oversight—with no doctor readily available—was pointed out as detrimental to resident health monitoring. Families reported instances where crucial medical needs were overlooked; for example, one patient's worsening condition went unmonitored due to staff unawareness regarding her Congestive Heart Failure diagnosis, ultimately leading to swollen extremities that remained untreated until family intervention occurred.

The physical environment of Fir Lane Health and Rehab has also been criticized as contributing negatively to overall perceptions of care quality. Several reviewers mentioned institutional decor qualities that made the space feel uninviting—a potential barrier for residents’ emotional well-being during recovery phases when comfort can significantly influence healing outcomes. Moreover, reports indicated chronic cleanliness problems in certain areas of the building along with unpleasant odors affecting patient dignity.

While it can't be denied that Fir Lane Health and Rehab Center has its strengths—particularly in therapy—it grapples profoundly with systemic issues related to staffing adequacy and leadership effectiveness needed for comprehensive patient care management. The mixed feedback showcases not only individual experiences but broader structural challenges faced within facilities tasked with rehabilitating vulnerable populations needing consistent attention and compassionate support during critical recovery periods.

Physicians

• Gastroenterology Associates (0.3 miles)
• Olympia Multi-Specialty Clinic (0.3 miles)
• Penoyar, Christopher DO - Mason General Hospital Family (0.3 miles)
• Christopher Webb Penoyar (0.3 miles)
• Shelton Family Medicine (0.3 miles)
• Mountain View Women's Health Center (0.3 miles)
• Olympic Physicians (0.4 miles)

Hospitals

• MGH Family Health (0.3 miles)
• Mason General Hospital Foundation (0.4 miles)
• Mason General Hospital (0.4 miles)
• Mark Reed Health Care Clinic (14 miles)
• MultiCare Capital Medical Center (15 miles)

Pharmacies

• Tavis, Craig H (0.4 miles)
• Medicine Shoppe (0.4 miles)
• Walmart Pharmacy (0.8 miles)
• Neil's Pharmacy (1.2 miles)
• West Olympia Pharmacy (14.8 miles)
• Rite Aid (14.9 miles)
• Safeway Food & Drug (15 miles)

Restaurants

• Mendoza's Texas Style Food (0.6 miles)
• McDonald's (0.7 miles)
• Jack In The Box (0.7 miles)
• Wendy's (0.8 miles)
• Suzan's Grill (0.8 miles)
• Domino's Pizza (1.3 miles)
• Taylor Shellfish Company (6.1 miles)

Parks

• Lake Isabella State Park (4.4 miles)
• Olympic National Park - Staircase Entrance (8.2 miles)
• Potlatch State Park (9.4 miles)
• Frye Cove County Park (10.3 miles)
• Twanoh State Park (11.8 miles)
• Burfoot Park (12 miles)
• Straddleline Orv Park (12.8 miles)

Cafes

• Steamboat Island Coffee Shop (11.2 miles)
• Urraco Coffee Company (11.3 miles)
• Starbucks (14.9 miles)
• Starbucks (15.1 miles)
• Olympia Coffee Roasting Co. (15.5 miles)
• Panera Bread (15.6 miles)
• Starbucks (15.7 miles)

Places of Worship

• Olympia Unitarian Universalist Congregation (14.2 miles)
• Olympic Christian Academy (14.3 miles)
• Westwood Baptist Church (14.4 miles)
• Woodard Lane Cohousing (14.8 miles)

Transportation

• Olympia Transit Center (16.1 miles)