SunBridge Care & Rehabilitation for Montesano

Pros

• The facility is beautiful and the staff is outstanding.
• There is kindness and caring throughout, from meals to nursing, physical therapy, and activities.
• The mother is treated with kindness, compassion, and respect and is treated as family, not just a lump in a bed.
• The physical therapists are among the best.
• Stacy provides haircuts and is highly recommended.
• The facility is beautiful and the staff are friendly.
• Montesano Rehab Center is described as the best place on the Harbor for a loved one.
• The staff are wonderful to residents and families during long stays.
• The kitchen staff does wonders and provides favorite foods.
• The facility is exceptionally clean and nicely decorated, with a homey atmosphere.

Cons

• The reviewer states that the facility is the worst place ever for a loved one's care.
• They report frequent communication failures and delays, including missed meetings and incomplete paperwork.
• They claim a HIPAA privacy violation occurred when another resident's medical information was sent home with them.
• They say a staff member misreported hours, withheld pay, and yelled at the family when contacted.
• They describe staff as acting on a "power trip," denying a family member the chance to say goodbye.
• They note that family members were not promptly informed of a COVID-19 positive test.
• They recount neglect in wound care, with bandages left unchanged for days and wounds leaking.
• They characterize the facility as a "don't care" place with unhappy staff and inconsistent rule changes.

Review

There is a strong thread of devotion and warmth running through many experiences at Montesano Rehab and Health Center, and it often centers on the people who work there as much as the setting itself. Several reviewers describe a facility that is beautiful and welcoming, with a quiet, homey feel that feels a step above the usual institutional environment. Families repeatedly praise the kitchen and dining as well as the attentiveness of the nursing and therapy teams. In particular, the care extended by the staff during recovery and rehab is celebrated. One family described nurses and therapists as a "village" of caregivers, noting that the entire team - especially the nursing and therapy staff - went above and beyond to support their loved one. The admissions process, when it went smoothly, is described as compassionate and efficient, with admissions staff like Stacie taking charge to coordinate transfers and paperwork so that the transition was as quick and painless as possible.

On the clinical side, there are many praise-filled accounts of kindness, respect, and person-centered care. Families report that their loved ones were treated with dignity, compassion, and attention to individual needs. The care teams, including several named nurses and therapists, are thanked for not only meeting medical and rehabilitation goals but also for the emotional support that helps residents feel less like a patient and more like a family member. The praise extends beyond nursing to activities and therapy, with reviewers highlighting the dedication of physical therapists and activity coordinators who kept residents engaged and motivated. Some families specifically credit the facility's leadership and bedside staff for creating an environment where residents can still enjoy simple pleasures - like a favorite homemade meal or a familiar routine - that contribute to a sense of normalcy during recovery or long-term care.

Yet, alongside the glowing accounts, there are equally strong voices of concern about communication, privacy, and consistency. Several reviews recount frustrating experiences with meetings, discharge planning, and return-home arrangements. In at least one case, a family expected a post-hospital conference or update about a loved one's plan, only to find the information did not materialize for days. There are reports of delays in paperwork, missed calls, and a sense that important updates require persistent follow-up from families rather than being proactively shared by the facility. One alarming complaint describes a HIPAA violation - the inadvertent sharing of another resident's medical paperwork - triggering feelings of disgust and mistrust about privacy safeguards.

There are also troubling anecdotes about response times and perceived responsiveness. Some reviewers felt their concerns or questions were dismissed or met with resistance, especially when trying to resolve scheduling or payroll matters. For example, a review describes a misallocated work record and delayed paychecks for a loved one's partner, with alleged disrespectful reactions from staff when the family sought answers. Another account portrays a situation in which a family member felt ignored during a critical health episode, describing a staff member who seemed unhelpful or confrontational when contacted for information or updates. Taken together, these stories underscore a pervasive theme: when communication breaks down or administrative processes falter, it can deeply affect a family's sense of security and trust.

The most painful and memorable critiques touch on end-of-life care and urgent timing. A number of reviewers recount experiences during serious illness or imminent loss, describing moments when access to a loved one or timely information felt insufficient. There are accounts of visitors being restricted or delayed, and of care decisions being complicated by procedural hurdles rather than guided by compassionate communication. One powerful narrative describes a visit that could not happen due to policy and timing, leaving a family with lasting heartbreak. Compounded by safety concerns or misunderstandings around necessary testing, some families feel that the facility's policies or responses did not align with their emotional and practical needs during critical moments.

There are also practical and operational concerns that color a number of reviews. Several commenters note the facility's cleanliness and overall appearance, pairing a well-kept environment with a striking, home-like atmosphere. The landscaping, decor, and even the kitchen's menu - such as preferred cake or familiar dishes - receive warmth from families who say these details matter deeply when someone is in rehab or long-term care. Still, families offer a clear suggestion: improve ongoing communication with families - potentially through regular updates or a patient portal where loved ones can access notes from doctors and staff. In other words, the physical environment is frequently praised, but the channels for staying informed about a resident's status require strengthening.

Across the board, a common sentiment is that Montesano Rehab and Health Center has the potential to be an exceptional place for recovery and long-term care, anchored by a team of compassionate professionals. The most memorable positive experiences center on specific individuals - Stacie in admissions and a broad group of nurses, therapists, and kitchen staff who made residents feel seen, heard, and valued. The most powerful criticisms, however, point to gaps in communication, privacy handling, and timely information - areas where families hope to see meaningful improvements. For families weighing this facility, the stories suggest that when the care team is aligned with family members and proactive about updates, the experience can be profoundly uplifting; when administrative and communication processes falter, the emotional and practical burden on loved ones grows considerably.

Places of Worship

• Montesano Assembly of God Church (0.8 miles)
• Landmark Apostolic Church (1.1 miles)
• Church Of God (4.8 miles)
• Central Park United Methodist Church (5.6 miles)
• Central Park Baptist Church (5.8 miles)
• Southern Baptist Convention (6.2 miles)
• Church of Christ (6.9 miles)

Physicians

• Montesano Internal Medicine Clinic (0.9 miles)
• Montesano Clinic (0.9 miles)
• Elma Health Care Clinic (6.6 miles)
• Elma Family Medicine (8.5 miles)
• Elma Family Medicine (9.1 miles)
• Coastal Women's Health (11.1 miles)
• Carey R Martens (11.1 miles)

Pharmacies

• Valu Drug (0.9 miles)
• Elma Pharmacy (8.6 miles)
• Health Mart Pharmacy (8.6 miles)
• Walmart Pharmacy (10.5 miles)
• Rite Aid (10.9 miles)
• City Center Drug (11 miles)
• Good Neighbor Pharmacy (11 miles)

Restaurants

• Bee Hive Restaurant (1 miles)
• Pub Monte (1 miles)
• Charlie's Tavern (1 miles)
• Crows Nest Drive-In (1.1 miles)
• Fishin Hole Family Restaurant (1.1 miles)
• Smitty's In & Out (7.9 miles)
• Subway (8.5 miles)

Parks

• Lake Sylvia State Park (1 miles)
• Fleet Park (1 miles)
• VFW Memorial Park - Post 2455 (1.8 miles)
• Smith Murrey Park (8.3 miles)
• Schafer State Park (9.3 miles)
• Morrison Riverfront Park (10.3 miles)
• Aberdeen Parks & Recreation (11 miles)

Cafes

• Savory Faire (1.1 miles)
• Rainy Day Espresso (5.9 miles)
• Think Pink Espresso (6.7 miles)
• Bean Bags (8.5 miles)
• Coffee Coop (9.2 miles)
• Starbucks (9.3 miles)
• Bean Bags II (9.4 miles)

Transportation

• U-Haul Neighborhood Dealer (6.5 miles)
• Hertz Rent A Car (10.6 miles)
• U-Haul Neighborhood Dealer (10.8 miles)

Hospitals

• Summit Pacific Medical Center (9.2 miles)
• Grays Harbor Community Hospital - East (11.1 miles)
• Saint Josephs Hospital (11.1 miles)
• Community Hospital East Campus (11.1 miles)