North Auburn Rehab & Health Center

Pros

• The staff at North Auburn provided good and friendly care to the resident.
• The food served at North Auburn was good, with a nice variety and beverage options.
• The shared room at North Auburn was well-maintained and kept clean.
• The reviewer's mother received the best care during her rehab, meeting all expectations.
• Improvements made by the facility were communicated effectively to the reviewer before their mother’s stay.

Cons

• The facility is filthy and has not been cleaned during the patient's entire stay.
• The staff are rude and uncommunicative, failing to return calls or provide updates to the patient's POA.
• Patients experience long waits for pain medication, with delays of several hours after medication is due.
• Two payments were taken from a family member after their loved one was discharged, raising concerns about billing practices.
• Care received by patients is described as pathetic and inadequate.
• Social services at the facility are deemed ineffective and a joke.

Review

In the world of healthcare, family members often find themselves in positions of vulnerability when seeking care for their loved ones. The reviews shared reflect a spectrum of experiences, demonstrating the profound impact that the quality of care can have on patients and their families. Regrettably, not all facilities uphold the standards expected by families entrusting them with the health and wellness of their relatives.

One reviewer expresses deep dissatisfaction with a particular facility, describing it as “filthy” and lamenting a complete lack of communication from staff members. They mention that even as a Power of Attorney (POA), they struggled to get responses regarding their loved one’s care. This absence of effective communication not only adds to the stress during an already difficult time but also raises concerns about accountability within the facility's administration. Furthermore, issues like double billing surfaced after discharge, prompting the reviewer to escalate problems to Adult Protective Services (APS), indicating potential financial mismanagement or unethical practices at play.

The hygiene conditions are particularly alarming, with reports stating that upon admission, dirt was left unaddressed for over nine days in one patient’s room. Such negligence raises serious questions about the cleanliness protocols in place and how they might affect overall patient health. While basic sanitation should be fundamental in any medical or rehabilitative environment, this facility clearly falls short. The review paints a grim picture where even minor tasks such as cleaning are neglected, leading to frustration among families who expect better treatment for their loved ones.

In stark contrast is a positive review regarding North Auburn, where another family felt elated by the quality of care provided to their son. They praised both staff interactions and meal options available in this facility, highlighting aspects like good food quality and friendly service as critical elements contributing to a satisfactory experience. Such accounts serve as reminders that there are indeed places doing right by their residents—upholding rigorous standards while providing an environment that is not just functional but also pleasant.

The satisfaction expressed by this reviewer emphasizes how essential thorough inquiries are when selecting care facilities for loved ones. Experiencing firsthand improvements through dialogue with staff reassured them about their choice; they were able to witness consistent cleanliness in shared living quarters and attentive personnel ready to meet resident needs without forewarning. This proactive engagement reflects positively on the institution’s commitment to maintaining high standards.

Another voice in these reviews speaks directly from industry experience and shares insights on finding high-quality rehab services for her mother. Her efforts involved critical questioning focused on important factors such as care protocols and food provisions—concerns which many families may overlook amidst emotional turmoil. In her case, she felt thoroughly satisfied; her mother received excellent care supported by a responsive staff culture committed to meeting expectations regardless of unpredictability or surprise visits from family members.

Ultimately, these testimonials shed light on critical issues surrounding patient care in rehabilitation facilities while underscoring contrasting experiences that can define familial trust in healthcare systems. While some institutions display exemplary commitments toward creating supportive environments conducive to recovery and healing—complete with proper hygiene standards—the somber narratives reveal that others continue struggling amid systemic failures demanding urgent attention from regulatory bodies overseeing eldercare and rehabilitation practices.

Pharmacies

• Walgreens (0.8 miles)
• Rite Aid (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Rite Aid (2.8 miles)
• Walgreens (3.1 miles)
• A&H Pharmaceutical Service (3.5 miles)

Physicians

• Molen Oral & Facial Surgery (1 miles)
• UW Medicine - Valley Women’s Health (1.8 miles)
• Legacy Medical Aesthetics (2.9 miles)
• Kosnoski Eye Care (3.8 miles)
• Federal Way Dental (4.3 miles)
• Lateef J Harper MD | Kaiser Permanente (5.5 miles)
• Pediatrics NW (5.6 miles)

Cafes

• Auburn Way Big Foot Java (2 miles)
• Starbucks (2.6 miles)
• South Auburn Bigfoot Java (3.5 miles)
• Starbucks (5.5 miles)
• Starbucks (6.2 miles)
• Starbucks (7.6 miles)
• Floret (8.6 miles)

Parks

• Lea Hill Park (2.1 miles)
• Green View Park (2.2 miles)
• Springwood Park (2.7 miles)
• Steel Lake Park (3.9 miles)
• Wilson Playfields (4 miles)
• Lake Meridian Park (4 miles)
• Lakeland Hills Park (5.2 miles)

Restaurants

• McDonald's (2.2 miles)
• McDonald's (2.9 miles)
• Applebee's (3 miles)
• Muckleshoot Casino (3.1 miles)
• 8 - Asian Cuisine (3.1 miles)
• Wendy's (3.6 miles)
• McDonald's (4.1 miles)

Transportation

• U-Haul Moving & Storage (2.3 miles)
• Angle Lake Station (7.3 miles)
• International Arrivals Facility (8.2 miles)
• Club at SEA (8.3 miles)
• Concourse A (8.3 miles)
• South Satellite (8.3 miles)
• Concourse B (8.6 miles)

Theaters

• Regal Auburn (2.5 miles)
• AMC Kent Station 14 (3.7 miles)

Places of Worship

• Holy Spirit Parish (3.3 miles)
• Church Of The Nazarene Auburn (3.4 miles)
• St Theresa's Church (8 miles)

Hospitals

• St Francis Hospital (5.6 miles)
• Federal Way Community Dialysis (5.7 miles)
• St Francis Sleep Disorders Clinic (5.8 miles)
• St. Francis Hospital (5.8 miles)