Canterbury House

Pros

• The staff at Canterbury House is friendly and works well as a team.
• The facility is clean and well-kept, with the residents' rooms maintained properly.
• The rehab and physical therapy departments have nice staff members who provide good care.
• Some staff members are attentive and responsive to residents' needs.
• The common areas of the facility are organized, contributing to a pleasant environment for residents.

Cons

• The food served at the facility was so bad that one patient lost 11 lbs in 30 days.
• Some staff members made patients wait too long to respond to calls for assistance, especially when needing help with the bathroom.
• Certain staff were more interested in flirting and taking breaks than attending to patients’ needs, displaying rudeness.
• The front office staff exhibited rude behavior and refused to take calls regarding medical records.
• The size of the rooms in Canterbury House was criticized as being very small and uncomfortable.
• One nurse was described as terrible, negatively impacting the patient's experience despite other staff being nice.
• There were complaints about inadequate care, including failure to provide water and supervision, leading to falls.
• The facility's environment was described as dark, stuffy, and poorly ventilated, contributing to a negative atmosphere for residents.
• Residents often called out for help in the hallways, indicating a lack of adequate support from staff.

Review

Review of Canterbury House Rehabilitation Facility

Canterbury House has received a mixed bag of reviews from individuals who have experienced its services, particularly in the context of rehabilitation after surgery or long-term care. While some visitors noted that the facility had its merits, such as friendly staff and clean living quarters, many expressed deep dissatisfaction with the quality of care and amenities provided.

Several reviewers emphasized the friendliness and competence of some staff members, particularly in areas like physical therapy. Residents generally described their interactions with team members as positive, remarking on their helpful demeanor and attentiveness when it came to activities like rehabilitation exercises. The nursing staff was mainly seen as competent; however, serious concerns arose regarding particular individuals whose performance did not meet expectations. Specifically, one reviewer pointed out a nurse who was deemed lazy and unresponsive, especially concerning timely medication distribution. This inconsistency in care delivery added an unfortunate dimension to the overall patient experience at the facility.

Food quality emerged as a significant concern across numerous reviews. Many patients reported dissatisfaction with the meals served at Canterbury House, which they found lacking in taste and nutritional value. One individual mentioned losing 11 pounds over 30 days due to poor food options following surgery—a worrisome outcome reflecting inadequate dietary provisions for recovery. Another reviewer echoed this sentiment by stating that their family member disliked the food tremendously, further emphasizing an urgent need for improvement in this aspect of care.

In addition to problems with dining options, several critiques were directed toward the responsiveness of staff during critical times, particularly regarding assistance for bathroom needs. Some residents reported frustrating delays when calling for help, which was especially challenging during moments requiring immediate attention due to medical conditions or mobility issues post-surgery. While many staff members appeared engaged and pleasant, some were noted for exhibiting unprofessional behavior—prioritizing personal matters such as flirting or taking breaks over patient care.

The facility's environment also drew criticism from reviewers who described both spatial constraints and ambiance issues within resident rooms. One reviewer pointed out that while rooms were kept clean, they were small and poorly ventilated—creating an uncomfortable living situation for residents who may already be facing health challenges. This lack of adequate space contributes to an overall atmosphere that is perceived as dark and stuffy; factors that undoubtedly compound feelings of discontent among residents seeking a more pleasant rehabilitation experience.

Lastly, concerns regarding specific incidents involving safety were voiced by family members regrettably entrusting their loved ones’ care to Canterbury House due to limited options available elsewhere. Instances such as water deprivation and falls highlighted broader issues relating to staffing levels or attentiveness that could compromise resident well-being. The facility’s layout made it difficult for individuals needing assistance to receive timely help; signaling a need for reform around how caregiving is structured within this space.

In conclusion, while Canterbury House has strengths such as cleanliness and certain dedicated staff members—including those involved in physical therapy—it grapples with significant challenges related to food quality, staff responsiveness during critical times, room conditions, and safety concerns that cannot be overlooked by prospective patients or families considering this facility for rehabilitation services. Many reviewers stated outright they would not recommend Canterbury House based on their experiences—the amalgamation of these reviews suggests an institution where improvements are urgently needed if it aims to provide safe and effective rehabilitation care moving forward.

Places of Worship

• Church Of The Nazarene Auburn (0.4 miles)
• Holy Spirit Parish (6.8 miles)
• St Theresa's Church (7.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (0.9 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Haggen Pharmacy (2.7 miles)
• Rite Aid (4.9 miles)
• Mary Jeans Greens (5 miles)

Cafes

• Starbucks (1 miles)
• Auburn Way Big Foot Java (1.5 miles)
• South Auburn Bigfoot Java (1.8 miles)
• Starbucks (4.5 miles)
• Starbucks (5.4 miles)
• Rivers Edge Cafe (5.5 miles)
• Dutch Bros Coffee (6.9 miles)

Transportation

• U-Haul Moving & Storage (1.2 miles)
• Sumner Station (5.7 miles)

Restaurants

• McDonald's (1.3 miles)
• Muckleshoot Casino (1.4 miles)
• 8 - Asian Cuisine (1.4 miles)
• McDonald's (1.6 miles)
• The Rock Wood Fired Pizza (2.6 miles)
• MOD Pizza (2.7 miles)
• McDonald's (2.7 miles)

Theaters

• Regal Auburn (1.5 miles)
• AMC Kent Station 14 (7.1 miles)

Parks

• Lakeland Hills Park (1.8 miles)
• Sunset Park (2.6 miles)
• Lea Hill Park (3.2 miles)
• Lake Tapps Park (3.8 miles)
• Steel Lake Park (4.6 miles)
• Green View Park (5.2 miles)
• Springwood Park (5.6 miles)

Physicians

• UW Medicine - Valley Women’s Health (1.8 miles)
• Molen Oral & Facial Surgery (2.5 miles)
• Muckleshoot Health & Wellness (4.4 miles)
• Federal Way Dental (4.7 miles)
• Pediatrics NW (4.9 miles)
• Digestive Health Specialists (5.2 miles)
• Wyman Carl MD (5.3 miles)

Hospitals

• Federal Way Community Dialysis (4.7 miles)
• St Francis Hospital (4.7 miles)
• St Francis Sleep Disorders Clinic (5 miles)
• St. Francis Hospital (5 miles)
• Multicare Health System (7.5 miles)