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2.5 from 26 reviews
5 stars
9
4 stars
0
3 stars
1
2 stars
2
1 stars
14
Overall Review of St Francis Nursing Center
caveat6 reviews mention this
Call buttons and response times
Residents and families describe long waits and unreliable help responses.
Several reviews say call buttons or buzzers were ignored or took a long time to reach staff, including reports of waiting hours. Others describe situations where staff either did not respond or had to be alerted by family members at the nurses station. One reviewer also mentioned the call bell issue prevented easier communication while they visited. Even in some positive reviews, care is framed around staff being available and responsive, which contrasts with the complaints about delayed assistance.
caveat8 reviews mention this
Food quality and timing problems
Many reviews criticize food quality and service timing.
Multiple residents or families describe food as cold, disgusting, or inconsistent, with complaints that meals arrive much later than expected. A few reviews also describe needing family members to bring items because what was served was inadequate. At least one reviewer contrasts this by saying their loved one had no complaints about food, but cold or poor-quality meals show up repeatedly. Overall, dining seems like a recurring pressure point for day-to-day satisfaction.
caveat8 reviews mention this
Understaffing affects daily care
Residents describe understaffing that leads to long waits.
Many reviewers connect the experience to being short-staffed, including slow waits for assistance and missed needs during shifts. Families describe weekends as especially limited, with delayed help even during urgent moments after a fall. Some reviews also mention that residents were not getting timely help with basic tasks like changing or assistance requests. A smaller set of comments balances this by praising individual staff, but the staffing shortages and delays are the most consistent complaint.
caveat4 reviews mention this
Cleanliness and room condition vary
Reviews describe noticeable cleanliness and room-condition issues.
Some residents and families report problems such as floors that were not kept clean and unpleasant odors when entering the building. There are also complaints about room issues like standing water after rain, as well as gaps in basic supplies used for care. On the other hand, a few positive reviews say the facility smelled nice and rooms were clean, showing mixed experiences. Taken together, cleanliness appears to be uneven rather than consistently addressed.
common8 reviews mention this
Care quality and communication differ
Staff attitudes and communication are praised in some reviews.
Several reviews say staff were professional, caring, and attentive to patients’ daily needs, with good communication to families. A few specifically mention therapists and nursing staff being prompt, and at least one reviewer describes regular monitoring for safety-related concerns. Some families also describe frequent updates from social work and a lack of communication gaps. This praise coexists with other reviews that report neglect and poor coordination, indicating the experience may depend on staffing and day-to-day coverage.
common2 reviews mention this
Activities keep residents engaged
Residents and families mention activities that keep people busy.
At least two reviews highlight an activities director and programs that help keep residents entertained and engaged. One reviewer also notes activities are available for different mobility needs, including residents who use wheelchairs. The community also offers scheduled daily activities and planned day trips, which aligns with the kinds of engagement described in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
115 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Newport News Williamsburg International (1 miles away)
Norfolk International (24 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Mih Bon Secours Gift S (0.2 miles)
Mary Immaculate Hospital Nursing (0.2 miles)
Mary Immaculate Hospital (2.4 miles)
McDonald Army Health Center (3.7 miles)
Riverside Regional Medical Center Employee Health (5.8 miles)
Riverside Regional Medical Center (5.9 miles)
Physicians
Curtis W R Scott Jr MD (0.2 miles)
Daniel Lee Medical Group (0.2 miles)
Patrick Henry Family Medicine (0.4 miles)
Riverside Internal Medicine Of Denbigh (0.8 miles)
Patriot Primary Care (2.6 miles)
Dr McQuain (2.7 miles)
Riverside Partners-Women's HLH - Monilla Dent MD (2.7 miles)
Pharmacies
Walgreens (0.7 miles)
Good Neighbor Pharmacy (2.2 miles)
Walgreens (2.7 miles)
Rite Aid (2.8 miles)
Rite Aid (2.8 miles)
Kroger Pharmacy (2.8 miles)
CVS Pharmacy (2.8 miles)
Transportation
Newport News/Williamsburg International Airport (PHF) (1.1 miles)
St Francis Nursing Center on seniors.fyi includes 4 photos including images showing interior, decor, windows, chandelier, living room, television, and more.
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115 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Newport News Williamsburg International (1 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Comprehensive memory care with 24/7 support and robust amenities.
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
Top Canine Companions for Older Adults
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age
