St Francis Nursing Center

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Pros

• The new crew at the facility has a very good attitude and genuinely cares about the patients, making them feel welcome.
• Wanda Scott, the Activities Director, is actively keeping patients entertained and engaged, contributing positively to their experience.
• A caregiver expressed that St Francis Nursing Center was a godsend compared to another facility, with staff maintaining professionalism despite challenges.
• Patients reported not having any complaints about food for the first time while staying at St Francis Nursing Center, indicating an improvement in meal quality.
• Communication from the social worker was detailed and thorough, helping families stay informed about their loved ones’ care and progress.

Cons

• Patients frequently wait excessively for assistance after using their call buttons, leading to frustration and neglect.
• The facility provides inadequate care, such as using improper water in medical devices, resulting in serious health issues for patients.
• Medications are often not administered on time, causing distress among residents.
• The quality of food served is consistently poor and unappetizing, contributing to patient dissatisfaction.
• The facility is understaffed, which leads to long wait times for basic needs and services.
• There are reports of neglect and lack of attention to hygiene and cleanliness for patients.
• Management fails to respond effectively to family concerns regarding the care of their loved ones.
• Safety hazards exist within the facility, such as beds without rails leading to falls.
• Some staff members display a lack of compassion and caring attitude towards the residents' needs.
• Overall conditions indicate severe mismanagement and inadequate provision of essential resources like medical supplies.

Review

The reviews of the rehabilitation facility reveal a deeply troubling picture that paints a landscape of neglect and dissatisfaction among patients, families, and caregivers alike. Numerous individuals shared their harrowing experiences, emphasizing severe delays in care, substandard food quality, inadequate staff-to-patient ratios, and alarming safety issues. For many, this facility became synonymous with suffering rather than healing during a critical time in their recovery process.

A common thread throughout these reviews was the consistent failure to respond to call buttons in a timely manner. Patients reported waiting for hours before receiving assistance—sometimes as long as three and a half hours—despite pressing their call buttons multiple times. The responses from staff were often met with an attitude of indifference or dismissiveness when they finally arrived. Such negligence not only led to feelings of helplessness but also exacerbated health issues; one review recounted how the administration mistakenly filled a CPAP machine with non-distilled water, resulting in severe breathing problems for days on end.

Additionally, residents frequently faced medication mismanagement. Several reports indicated that medications were not administered on time or even entirely omitted during critical periods after admission. This lack of attention raised serious concerns regarding patient safety and well-being. For some patients who were already bed-bound or grappling with significant medical challenges, such failures could be life-threatening. One reviewer described their family member not receiving any medication for the first 24 hours—a shocking oversight in an environment designed for rehabilitation care.

Food service was another area highlighted by reviewers as consistently disappointing. Multiple individuals expressed frustration with cold meals served at erratic hours that disrupted daily routines and contributed to overall dissatisfaction with their stay. When one patient’s dietary needs went unmet, family members had to step in and provide sustenance from home just to ensure nutrition throughout the day—a situation that should be unacceptable in any healthcare setting.

Amongst these overwhelmingly negative sentiments emerged rare glimmers of hope provided by individual staff members who genuinely cared for their patients' well-being; however, these instances seemed infrequent compared to the systemic problems described across numerous reviews. Some praised specific employees who worked hard under challenging circumstances amidst chronic understaffing issues but lamented how such staff members were often spread too thin to fully attend to all needed responsibilities effectively.

Despite some positive experiences noted by relatives praising clean rooms and decent communication from certain personnel, it is clear that this facility struggles significantly regarding management effectiveness and operational standards. The convergence of such detailed complaints—from inadequate supplies like diapers or stool softeners running out, dangerously high wait times for basic care needs to even more egregious scenarios involving patient falls without appropriate safeguards—suggests underlying issues within management structures must be addressed urgently.

In conclusion, these reviews reflect a dire need for reform within this rehabilitation center if it seeks to provide safe and compassionate care for its residents—many of whom are vulnerable individuals navigating life-altering health challenges while seeking restorative support during rehabilitation stays. Families voicing deep concern about treatment conditions implore others not to subject loved ones to similar fates until substantial improvements take shape within what has been portrayed as largely a failing system at best—and an outright neglectful institution at worst.

Hospitals

• Mih Bon Secours Gift S (0.2 miles)
• Mary Immaculate Hospital Nursing (0.2 miles)
• Mary Immaculate Hospital (2.4 miles)
• McDonald Army Health Center (3.7 miles)
• Riverside Regional Medical Center Employee Health (5.8 miles)
• Riverside Regional Medical Center (5.9 miles)

Physicians

• Curtis W R Scott Jr MD (0.2 miles)
• Daniel Lee Medical Group (0.2 miles)
• Patrick Henry Family Medicine (0.4 miles)
• Riverside Internal Medicine Of Denbigh (0.8 miles)
• Patriot Primary Care (2.6 miles)
• Dr McQuain (2.7 miles)
• Riverside Partners-Women's HLH - Monilla Dent MD (2.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• Good Neighbor Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• Rite Aid (2.8 miles)
• Rite Aid (2.8 miles)
• Kroger Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (1.1 miles)
• Felker Army Air Field (FAF) (5.5 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Panera Bread (5.6 miles)

Restaurants

• Golden Corral (1.6 miles)
• Cracker Barrel (2.3 miles)
• Cheddar's Scratch Kitchen (2.4 miles)
• TGI Friday's (2.8 miles)
• P.F. Chang's China Bistro (3.1 miles)
• BJ's Restaurant & Brewhouse (3.1 miles)
• Panda Express (3.1 miles)

Places of Worship

• Warwick United Church of Christ (5.3 miles)

Parks

• Yorktown Battlefield (5.9 miles)
• Gloucester Point Beach Park (7 miles)

Theaters

• AMC Hampton Towne Centre 24 (7.5 miles)