St Francis Nursing Center

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St Francis Nursing Center St Francis Nursing Center St Francis Nursing Center St Francis Nursing Center

St Francis Nursing Center

4 Ridgewood Parkway, Newport News, VA 23602

For more information about senior living options: (844) 490-3973

2.5 from 26 reviews
5 stars
9
4 stars
0
3 stars
1
2 stars
2
1 stars
14

Skilled Nursing Facility

Overall Review

Pros

  • pro The new crew at the facility has a very good attitude and genuinely cares about the patients, making them feel welcome.
  • pro Wanda Scott, the Activities Director, is actively keeping patients entertained and engaged, contributing positively to their experience.
  • pro A caregiver expressed that St Francis Nursing Center was a godsend compared to another facility, with staff maintaining professionalism despite challenges.
  • pro Patients reported not having any complaints about food for the first time while staying at St Francis Nursing Center, indicating an improvement in meal quality.
  • pro Communication from the social worker was detailed and thorough, helping families stay informed about their loved ones’ care and progress.

Cons

  • pro Patients frequently wait excessively for assistance after using their call buttons, leading to frustration and neglect.
  • pro The facility provides inadequate care, such as using improper water in medical devices, resulting in serious health issues for patients.
  • pro Medications are often not administered on time, causing distress among residents.
  • pro The quality of food served is consistently poor and unappetizing, contributing to patient dissatisfaction.
  • pro The facility is understaffed, which leads to long wait times for basic needs and services.
  • pro There are reports of neglect and lack of attention to hygiene and cleanliness for patients.
  • pro Management fails to respond effectively to family concerns regarding the care of their loved ones.
  • pro Safety hazards exist within the facility, such as beds without rails leading to falls.
  • pro Some staff members display a lack of compassion and caring attitude towards the residents' needs.
  • pro Overall conditions indicate severe mismanagement and inadequate provision of essential resources like medical supplies.

Review

The reviews of the rehabilitation facility reveal a deeply troubling picture that paints a landscape of neglect and dissatisfaction among patients, families, and caregivers alike. Numerous individuals shared their harrowing experiences, emphasizing severe delays in care, substandard food quality, inadequate staff-to-patient ratios, and alarming safety issues. For many, this facility became synonymous with suffering rather than healing during a critical time in their recovery process.

A common thread throughout these reviews was the consistent failure to respond to call buttons in a timely manner. Patients reported waiting for hours before receiving assistance—sometimes as long as three and a half hours—despite pressing their call buttons multiple times. The responses from staff were often met with an attitude of indifference or dismissiveness when they finally arrived. Such negligence not only led to feelings of helplessness but also exacerbated health issues; one review recounted how the administration mistakenly filled a CPAP machine with non-distilled water, resulting in severe breathing problems for days on end.

Additionally, residents frequently faced medication mismanagement. Several reports indicated that medications were not administered on time or even entirely omitted during critical periods after admission. This lack of attention raised serious concerns regarding patient safety and well-being. For some patients who were already bed-bound or grappling with significant medical challenges, such failures could be life-threatening. One reviewer described their family member not receiving any medication for the first 24 hours—a shocking oversight in an environment designed for rehabilitation care.

Food service was another area highlighted by reviewers as consistently disappointing. Multiple individuals expressed frustration with cold meals served at erratic hours that disrupted daily routines and contributed to overall dissatisfaction with their stay. When one patient’s dietary needs went unmet, family members had to step in and provide sustenance from home just to ensure nutrition throughout the day—a situation that should be unacceptable in any healthcare setting.

Amongst these overwhelmingly negative sentiments emerged rare glimmers of hope provided by individual staff members who genuinely cared for their patients' well-being; however, these instances seemed infrequent compared to the systemic problems described across numerous reviews. Some praised specific employees who worked hard under challenging circumstances amidst chronic understaffing issues but lamented how such staff members were often spread too thin to fully attend to all needed responsibilities effectively.

Despite some positive experiences noted by relatives praising clean rooms and decent communication from certain personnel, it is clear that this facility struggles significantly regarding management effectiveness and operational standards. The convergence of such detailed complaints—from inadequate supplies like diapers or stool softeners running out, dangerously high wait times for basic care needs to even more egregious scenarios involving patient falls without appropriate safeguards—suggests underlying issues within management structures must be addressed urgently.

In conclusion, these reviews reflect a dire need for reform within this rehabilitation center if it seeks to provide safe and compassionate care for its residents—many of whom are vulnerable individuals navigating life-altering health challenges while seeking restorative support during rehabilitation stays. Families voicing deep concern about treatment conditions implore others not to subject loved ones to similar fates until substantial improvements take shape within what has been portrayed as largely a failing system at best—and an outright neglectful institution at worst.

Features

Housing

  • 115 resident community capacity 115 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Newport News Williamsburg International (1 miles away) Newport News Williamsburg International (1 miles away)
  • Norfolk International (24 miles away) Norfolk International (24 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

St. Francis Nursing Center in Newport News, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV for their entertainment. Community-operated transportation is available for easy access to nearby locations. There is also a computer center equipped with high-speed internet for residents to stay connected.

The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the staff according to their dietary restrictions. The fitness room allows residents to engage in physical activities and maintain a healthy lifestyle. Additionally, there is a gaming room, small library, and outdoor space for recreational activities and relaxation.

The community provides housekeeping services to ensure a clean and comfortable living environment. Each resident's accommodation is fully furnished and includes private bathrooms for their convenience. Move-in coordination assistance is available to help new residents settle into their new home smoothly.

St. Francis Nursing Center takes care of its resident's healthcare needs by offering 24-hour call system and supervision. The staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their prescribed medications on time.

To enhance mental wellness, the community has a mental wellness program in place. They also offer special dietary restrictions options for those with specific diet requirements. Transportation arrangements are made not only for non-medical purposes but also provide transportation to doctors' appointments.

Residents can enjoy various activities planned by the community including fitness programs, scheduled daily activities, and resident-run activities that promote social interaction among residents. Planned day trips allow them to explore different places nearby.

In terms of nearby establishments, there are four cafes, twelve pharmacies, twenty-five physicians' offices restaurants within close proximity which provide convenient access to essential resources and services.

Nearby Places of Interest

Hospitals

  • Mih Bon Secours Gift S (0.2 miles)
  • Mary Immaculate Hospital Nursing (0.2 miles)
  • Mary Immaculate Hospital (2.4 miles)
  • McDonald Army Health Center (3.7 miles)
  • Riverside Regional Medical Center Employee Health (5.8 miles)
  • Riverside Regional Medical Center (5.9 miles)

Physicians

  • Curtis W R Scott Jr MD (0.2 miles)
  • Daniel Lee Medical Group (0.2 miles)
  • Patrick Henry Family Medicine (0.4 miles)
  • Riverside Internal Medicine Of Denbigh (0.8 miles)
  • Patriot Primary Care (2.6 miles)
  • Dr McQuain (2.7 miles)
  • Riverside Partners-Women's HLH - Monilla Dent MD (2.7 miles)

Pharmacies

  • Walgreens (0.7 miles)
  • Good Neighbor Pharmacy (2.2 miles)
  • Walgreens (2.7 miles)
  • Rite Aid (2.8 miles)
  • Rite Aid (2.8 miles)
  • Kroger Pharmacy (2.8 miles)
  • CVS Pharmacy (2.8 miles)

Transportation

  • Newport News/Williamsburg International Airport (PHF) (1.1 miles)
  • Felker Army Air Field (FAF) (5.5 miles)

Cafes

  • Panera Bread (1.2 miles)
  • Starbucks (2.8 miles)
  • Starbucks (3.1 miles)
  • Starbucks (3.3 miles)
  • Panera Bread (5.6 miles)

Restaurants

  • Golden Corral (1.6 miles)
  • Cracker Barrel (2.3 miles)
  • Cheddar's Scratch Kitchen (2.4 miles)
  • TGI Friday's (2.8 miles)
  • P.F. Chang's China Bistro (3.1 miles)
  • BJ's Restaurant & Brewhouse (3.1 miles)
  • Panda Express (3.1 miles)

Places of Worship

  • Warwick United Church of Christ (5.3 miles)

Parks

  • Yorktown Battlefield (5.9 miles)
  • Gloucester Point Beach Park (7 miles)

Theaters

  • AMC Hampton Towne Centre 24 (7.5 miles)

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