St Francis Nursing Center in Newport News, VA
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4 Ridgewood Parkway, Newport News, VA 23602
For more information about senior living options: (844) 490-3973
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The new crew has a very good attitude and cares for the patients. Wanda Scott, the Activities Director, keeps patients entertained and busy. Staff help residents feel welcome. The care provided to residents is described as excellent. St. Francis Nursing Center is world class and highly recommended. Therapists are amazing. The dining area is nice and well kept. Rooms are well equipped and comfortable. Admissions staff are proactive and helpful during the admission process. The facility is clean and free of the typical nursing home odor.
The facility is horrible and severely understaffed. Patients waited hours after pressing the call button and were met with attitude when finally answered. Staff put drinking water into CPAP machines instead of distilled water, risking patient harm. A patient inhaled salt into their lungs for days, causing severe breathing problems. Staff ignored patients when they said they couldn't breathe and medications were not given on time. The food is consistently cold, disgusting, and served inconsistently. Basic needs like water, a bedside toilet, or bed rails could take hours to obtain or were unavailable. The facility lacked proper records for home health providers, with vital signs and med records missing. Beds lacked rails or bed alarms, leading to a patient falling. Essential supplies (diapers, stool softeners, Valium) ran out, leaving patients undressed or uncomfortable. There was no security and call bells were often ignored or inadequately responded to. The overall impression is that the facility should be shut down and is unsafe for residents.St Francis Nursing Center in Newport News is best suited for families seeking a rehab-focused option where a portion of the staff and the therapy team are capable and engaged, and where the facility can serve as a fallback choice when hospital discharge timelines require a nearby bed. It appeals to those who can actively monitor care, advocate for timely medications, and push for consistent attention from nurses and aides. This community is not ideal for residents or families who require rock-solid reliability in daily care, predictable mealtime routines, and unwavering safety practices without close oversight. For anyone prioritizing dependable, 24/7 responsiveness, alternatives should be on the short list.
On the positive side, several reviewers highlight a capable therapy department - particularly the PT and speech teams - as a meaningful strength. When the rehab staff are present and engaged, residents can experience real progress and meaningful activities that keep them connected. There are mentions of clean rooms in certain cases and a welcoming admissions process, with staff in those roles described as helpful and communicative. For families visiting, there are occasional reminders that some staff members genuinely care and that the facility can feel presentfully attended during portions of a resident's stay. These pockets of quality care create a contrast with the wider history of misses.
Yet the recurring, dominant message centers on chronic understaffing and inconsistent responsiveness. Families report call bells that go unanswered for long stretches, medications not delivered on time, and a general sense that the front-line staff are overwhelmed or inattentive. Food quality and service are frequently criticized, with meals arriving cold or late and with limited consistency. Safety concerns appear repeatedly: missing bed rails or alarms, residents sitting idle or left unattended for extended periods, and sanitary conditions that shift with staffing levels. Management responsiveness is described by many as slow or absent, with frustration mounting when questions or concerns go unaddressed.
That mismatch between the potential strengths and the persistent drawbacks means the pros only partly offset the cons. For a short rehab stint with robust family oversight, the therapy team's competence can drive real improvements, and a few staff members bring warmth and professionalism that can make a difficult transition bearable. However, the accumulated patterns of neglect, communication failures, and safety lapses undermine confidence in the day-to-day experience. The facility's ability to deliver reliable, timely care across all shifts appears limited, and this fragility makes a careful decision - now more than ever - essential for families weighing this option against other nearby providers.
Prospective families should validate several critical factors before committing. Insist on speaking with the rehab director and the nursing leadership to understand current staffing ratios, weekend coverage, and any recent turnover. Request specifics on med administration procedures, call-bell audits, and safety protocols for bed safety and fall prevention. Tour multiple times, including evenings and weekends, to observe how often staff respond to bells and how frequently rooms and common areas are cleaned. Inquire about the kitchen or dining options, as well as the availability of on-site amenities that impact quality of life. A candid discussion about remediation plans and expected timelines for improvement is essential.
Bottom line: St Francis can serve as a viable rehab option when hospital discharge requires proximity and when advocacy from family or a dedicated social worker is available to supervise daily care. It is not, however, a consistently reliable choice for long-term safety, timely medication delivery, or consistently high-quality daily living standards. Families who cannot tolerate frequent delays, misses, or safety concerns should actively seek alternatives with stronger staffing stability and demonstrable accountability. For those who proceed, enter with clear expectations, a structured oversight plan, and a concrete, time-limited goal for progress, knowing that the difference between good days and bad days hinges on vigilant, ongoing advocacy.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (1 miles away) Norfolk International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Francis Nursing Center in Newport News, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV for their entertainment. Community-operated transportation is available for easy access to nearby locations. There is also a computer center equipped with high-speed internet for residents to stay connected.
The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the staff according to their dietary restrictions. The fitness room allows residents to engage in physical activities and maintain a healthy lifestyle. Additionally, there is a gaming room, small library, and outdoor space for recreational activities and relaxation.
The community provides housekeeping services to ensure a clean and comfortable living environment. Each resident's accommodation is fully furnished and includes private bathrooms for their convenience. Move-in coordination assistance is available to help new residents settle into their new home smoothly.
St. Francis Nursing Center takes care of its resident's healthcare needs by offering 24-hour call system and supervision. The staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their prescribed medications on time.
To enhance mental wellness, the community has a mental wellness program in place. They also offer special dietary restrictions options for those with specific diet requirements. Transportation arrangements are made not only for non-medical purposes but also provide transportation to doctors' appointments.
Residents can enjoy various activities planned by the community including fitness programs, scheduled daily activities, and resident-run activities that promote social interaction among residents. Planned day trips allow them to explore different places nearby.
In terms of nearby establishments, there are four cafes, twelve pharmacies, twenty-five physicians' offices restaurants within close proximity which provide convenient access to essential resources and services.
St Francis Nursing Center is located at 4 Ridgewood Parkway, Newport News, VA 23602 in Newport News city, Virginia
St Francis Nursing Center on seniors.fyi includes 4 photos including images showing interior, windows, chandelier, living room, television, decor, and more.
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