The Gardens At Warwick Forest

Pros

• The therapy and nursing sections treated the patient with great dignity and catered to all their needs.
• The staff in the area were fine.
• The cleaning staff was professional.
• The rehab center has good activities for patients to do.
• The physical therapists were skilled, caring, and responsive.
• The place is nice and clean with no strong odors when you walk in.
• They have a church and a bistro where you can get sandwiches, hamburgers, or whatever you want.

Cons

• The office manager was unresponsive and refused to refund the unused portion of the prepaid room.
• Staff at the nursing home neglected a patient, leaving them in pain and sitting in their own excrement.
• The staff at the rehab center took hours to provide assistance and did not communicate between shift changes.
• The facility had a shortage of staff and exhibited neglect towards patients' cleanliness, hygiene, and overall care.
• There was evidence of neglect, lack of response, poor communication, and unprofessionalism from the staff at the facility.
• The facility showed a disregard for emergencies by not promptly sending a patient with a head injury to the hospital.
• The care received at the facility was inconsistent, understaffed, and resulted in long waiting times for assistance.
• The facility was poorly managed and lacked cleanliness, prompt attention to patients' needs, and proper administration of medications.
• Staff members were lazy, unresponsive, and failed to provide necessary care or maintain cleanliness for patients.
• Aides frequently ignored calls from patients resulting in prolonged discomfort and unmet needs.

Review

A rehabilitation facility recently came under scrutiny after multiple negative reviews from former patients and their families. While some individuals praised the therapy and nursing sections for their exceptional care and professionalism, others had a vastly different experience.

One reviewer expressed gratitude towards the attentive and compassionate staff who treated them with great dignity during their stay in rehab. The therapy and nursing sections catered to all their needs, ultimately helping them make an excellent recovery at home.

However, issues arose when it came to dealing with the office manager. A prepayment for a room was made by one individual to retain it after their father fell while under the facility's care. They were promised a refund for the unused portion of the payment but faced numerous unanswered phone calls, emails, and visits until they finally found assistance from a supervisor in customer service. It took almost three months for them to receive the refund from the unresponsive office manager. This lack of transparency caused distrust towards the facility's office staff, leading this individual to discourage others from considering this establishment.

Another family member shared concerns about the neglectful treatment of their loved one residing at the facility for approximately three years. Upon being able to visit since COVID-19 restrictions eased, they discovered signs of poor hygiene such as dry skin caked on their loved one's face and dirty fingernails. The patient's clothing was covered in hair and lint that did not belong to them, indicating subpar cleanliness standards. The unprofessional behavior extended beyond inadequate hygiene practices; staff members at the main entrance and temperature checking point displayed unprofessional behavior, including using personal phones during working hours. Furthermore, delays in appointments were common, leaving family members waiting up to 45 minutes past scheduled visitation times. This family member emphasized the importance of regularly checking on loved ones in nursing homes due to worrying observations made during their visit.

One dissatisfied reviewer demanded a refund owed to them and expressed frustration at unsuccessful attempts to contact management personnel such as the CEO or Director of the facility. Their wife had been calling daily for an extended period, seeking resolution.

One individual shared a distressing experience involving their father's neglect while in the facility's care. They claimed that their father was left sitting in the hallway for hours despite being in pain and highlighted missing dentures and shoes upon his departure. Additionally, unauthorized calls to Jamaica were made from their father's cell phone, leading them to suspect a member of the staff was responsible. The reviewer criticized the facility for its neglectful treatment and lack of response when reporting these incidents. The delay in forwarding birthday cards after their father's passing further added to their discontent with this establishment.

Another reviewer expressed dissatisfaction with the waiting times experienced when seeking help for themselves or their loved one at the rehab center. Despite repeatedly pushing the call button, it would take hours for staff assistance to arrive, hindering prompt care. Inconsistency among staff shifts resulted in poor communication and unaddressed issues. This individual expressed frustration with waiting over two hours for assistance with tasks such as catheter maintenance, changing urine-soaked bedding, and repositioning their loved one in bed.

Several reviewers voiced concerns about inadequate staffing levels and poor management within the facility. They emphasized unclean rooms, piled-up trash, undone laundry, unchanged bedsheets, and haphazard medication administration. Complaints appeared to be ignored by management, making it crucial for family members to be actively present and advocate for minimum care standards on weekends. Security faults were also noted as anyone could enter through a back door without challenge.

Despite several criticisms, some positive aspects were acknowledged by reviewers. Physical therapists were commended for their skill, care, and responsiveness towards patients undergoing rehabilitation. Another individual noted that the facilities' cleanliness met their expectations upon visiting their mother.

However, numerous negative reviews highlighted consistent issues such as negligent staff behavior, unsanitary conditions, delayed response times to calls for assistance, and inadequate management. These concerns accentuated the need for increased oversight and improved standards within the facility. Potential residents and their families were urged to carefully consider alternative options before making a decision.

Hospitals

• Mih Bon Secours Gift S (0.3 miles)
• Mary Immaculate Hospital Nursing (0.3 miles)
• Mary Immaculate Hospital (2.5 miles)
• McDonald Army Health Center (3.8 miles)
• Riverside Regional Medical Center Employee Health (5.9 miles)
• Riverside Regional Medical Center (5.9 miles)

Physicians

• Curtis W R Scott Jr MD (0.3 miles)
• Daniel Lee Medical Group (0.4 miles)
• Patrick Henry Family Medicine (0.5 miles)
• Riverside Internal Medicine Of Denbigh (0.9 miles)
• Patriot Primary Care (2.5 miles)
• Dr McQuain (2.6 miles)
• TPMG (2.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• Good Neighbor Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.6 miles)
• Rite Aid (2.6 miles)
• Kroger Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (1.2 miles)
• Felker Army Air Field (FAF) (5.6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Panera Bread (5.6 miles)

Restaurants

• Golden Corral (1.7 miles)
• Cracker Barrel (2.4 miles)
• Cheddar's Scratch Kitchen (2.5 miles)
• TGI Friday's (2.9 miles)
• Panda Express (3.1 miles)
• P.F. Chang's China Bistro (3.1 miles)
• Second Street American Bistro (3.1 miles)

Places of Worship

• Warwick United Church of Christ (5.3 miles)

Parks

• Yorktown Battlefield (5.8 miles)
• Gloucester Point Beach Park (6.9 miles)

Theaters

• AMC Hampton Towne Centre 24 (7.5 miles)