The Gardens At Warwick Forest

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The Gardens At Warwick Forest

The Gardens At Warwick Forest

1000 Old Denbeigh Boulevard, Newport News, VA 23602

For more information about senior living options: (844) 490-3973

1.9 from 16 reviews
5 stars
2
4 stars
0
3 stars
1
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4
1 stars
9

Skilled Nursing Facility

Overall Review

Pros

  • pro The therapy and nursing sections treated the patient with great dignity and catered to all their needs.
  • pro The staff in the area were fine.
  • pro The cleaning staff was professional.
  • pro The rehab center has good activities for patients to do.
  • pro The physical therapists were skilled, caring, and responsive.
  • pro The place is nice and clean with no strong odors when you walk in.
  • pro They have a church and a bistro where you can get sandwiches, hamburgers, or whatever you want.

Cons

  • pro The office manager was unresponsive and refused to refund the unused portion of the prepaid room.
  • pro Staff at the nursing home neglected a patient, leaving them in pain and sitting in their own excrement.
  • pro The staff at the rehab center took hours to provide assistance and did not communicate between shift changes.
  • pro The facility had a shortage of staff and exhibited neglect towards patients' cleanliness, hygiene, and overall care.
  • pro There was evidence of neglect, lack of response, poor communication, and unprofessionalism from the staff at the facility.
  • pro The facility showed a disregard for emergencies by not promptly sending a patient with a head injury to the hospital.
  • pro The care received at the facility was inconsistent, understaffed, and resulted in long waiting times for assistance.
  • pro The facility was poorly managed and lacked cleanliness, prompt attention to patients' needs, and proper administration of medications.
  • pro Staff members were lazy, unresponsive, and failed to provide necessary care or maintain cleanliness for patients.
  • pro Aides frequently ignored calls from patients resulting in prolonged discomfort and unmet needs.

Review

A rehabilitation facility recently came under scrutiny after multiple negative reviews from former patients and their families. While some individuals praised the therapy and nursing sections for their exceptional care and professionalism, others had a vastly different experience.

One reviewer expressed gratitude towards the attentive and compassionate staff who treated them with great dignity during their stay in rehab. The therapy and nursing sections catered to all their needs, ultimately helping them make an excellent recovery at home.

However, issues arose when it came to dealing with the office manager. A prepayment for a room was made by one individual to retain it after their father fell while under the facility's care. They were promised a refund for the unused portion of the payment but faced numerous unanswered phone calls, emails, and visits until they finally found assistance from a supervisor in customer service. It took almost three months for them to receive the refund from the unresponsive office manager. This lack of transparency caused distrust towards the facility's office staff, leading this individual to discourage others from considering this establishment.

Another family member shared concerns about the neglectful treatment of their loved one residing at the facility for approximately three years. Upon being able to visit since COVID-19 restrictions eased, they discovered signs of poor hygiene such as dry skin caked on their loved one's face and dirty fingernails. The patient's clothing was covered in hair and lint that did not belong to them, indicating subpar cleanliness standards. The unprofessional behavior extended beyond inadequate hygiene practices; staff members at the main entrance and temperature checking point displayed unprofessional behavior, including using personal phones during working hours. Furthermore, delays in appointments were common, leaving family members waiting up to 45 minutes past scheduled visitation times. This family member emphasized the importance of regularly checking on loved ones in nursing homes due to worrying observations made during their visit.

One dissatisfied reviewer demanded a refund owed to them and expressed frustration at unsuccessful attempts to contact management personnel such as the CEO or Director of the facility. Their wife had been calling daily for an extended period, seeking resolution.

One individual shared a distressing experience involving their father's neglect while in the facility's care. They claimed that their father was left sitting in the hallway for hours despite being in pain and highlighted missing dentures and shoes upon his departure. Additionally, unauthorized calls to Jamaica were made from their father's cell phone, leading them to suspect a member of the staff was responsible. The reviewer criticized the facility for its neglectful treatment and lack of response when reporting these incidents. The delay in forwarding birthday cards after their father's passing further added to their discontent with this establishment.

Another reviewer expressed dissatisfaction with the waiting times experienced when seeking help for themselves or their loved one at the rehab center. Despite repeatedly pushing the call button, it would take hours for staff assistance to arrive, hindering prompt care. Inconsistency among staff shifts resulted in poor communication and unaddressed issues. This individual expressed frustration with waiting over two hours for assistance with tasks such as catheter maintenance, changing urine-soaked bedding, and repositioning their loved one in bed.

Several reviewers voiced concerns about inadequate staffing levels and poor management within the facility. They emphasized unclean rooms, piled-up trash, undone laundry, unchanged bedsheets, and haphazard medication administration. Complaints appeared to be ignored by management, making it crucial for family members to be actively present and advocate for minimum care standards on weekends. Security faults were also noted as anyone could enter through a back door without challenge.

Despite several criticisms, some positive aspects were acknowledged by reviewers. Physical therapists were commended for their skill, care, and responsiveness towards patients undergoing rehabilitation. Another individual noted that the facilities' cleanliness met their expectations upon visiting their mother.

However, numerous negative reviews highlighted consistent issues such as negligent staff behavior, unsanitary conditions, delayed response times to calls for assistance, and inadequate management. These concerns accentuated the need for increased oversight and improved standards within the facility. Potential residents and their families were urged to carefully consider alternative options before making a decision.

Features

Housing

  • 209 resident community capacity 209 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Newport News Williamsburg International (1 miles away) Newport News Williamsburg International (1 miles away)
  • Norfolk International (24 miles away) Norfolk International (24 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Videos

Nearby Places of Interest

Hospitals

  • Mih Bon Secours Gift S (0.3 miles)
  • Mary Immaculate Hospital Nursing (0.3 miles)
  • Mary Immaculate Hospital (2.5 miles)
  • McDonald Army Health Center (3.8 miles)
  • Riverside Regional Medical Center Employee Health (5.9 miles)
  • Riverside Regional Medical Center (5.9 miles)

Physicians

  • Curtis W R Scott Jr MD (0.3 miles)
  • Daniel Lee Medical Group (0.4 miles)
  • Patrick Henry Family Medicine (0.5 miles)
  • Riverside Internal Medicine Of Denbigh (0.9 miles)
  • Patriot Primary Care (2.5 miles)
  • Dr McQuain (2.6 miles)
  • TPMG (2.6 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • Good Neighbor Pharmacy (2.3 miles)
  • Walgreens (2.6 miles)
  • Rite Aid (2.6 miles)
  • Rite Aid (2.6 miles)
  • Kroger Pharmacy (2.6 miles)
  • CVS Pharmacy (2.7 miles)

Transportation

  • Newport News/Williamsburg International Airport (PHF) (1.2 miles)
  • Felker Army Air Field (FAF) (5.6 miles)

Cafes

  • Panera Bread (1.3 miles)
  • Starbucks (2.8 miles)
  • Starbucks (3.1 miles)
  • Starbucks (3.2 miles)
  • Panera Bread (5.6 miles)

Restaurants

  • Golden Corral (1.7 miles)
  • Cracker Barrel (2.4 miles)
  • Cheddar's Scratch Kitchen (2.5 miles)
  • TGI Friday's (2.9 miles)
  • Panda Express (3.1 miles)
  • P.F. Chang's China Bistro (3.1 miles)
  • Second Street American Bistro (3.1 miles)

Places of Worship

  • Warwick United Church of Christ (5.3 miles)

Parks

  • Yorktown Battlefield (5.8 miles)
  • Gloucester Point Beach Park (6.9 miles)

Theaters

  • AMC Hampton Towne Centre 24 (7.5 miles)

Frequently Asked Questions

Where is The Gardens At Warwick Forest?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

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