Envoy At The Village
Save4238 James Madson Highway, Fork Union, VA 23055
For more information about senior living options: (844) 490-3973
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The staff are friendly and residents are happy; the team is great. Caregivers treat residents with dignity and respect. Kiera Agee, the admissions director, is incredibly knowledgeable, consistently cheerful, patient, and dedicated to residents and their families. Kiera has gone above and beyond to ensure residents are well taken care of, keeping promises. The admissions team, including Shaniqua and Nakita, are amazing, kind, knowledgeable, and caring. The administrator, social worker, and nursing staff are consistently available and attentive. The care provided goes above and beyond, with staff ensuring residents and families feel supported and cared for. The facility is clean, welcoming, and known for friendly, caring staff. Guardians report that staff are attentive, promptly report incidents, and hold monthly treatment team meetings with family participation.
The scheduling department is disorganized, unreliable, and unprofessional, with last-minute changes and poor communication that create stress and risk patient care. The facility exhibits serious safety and care lapses, including delays in medication administration, insufficient physical therapy, and resident falls due to a lack of supervision. The building and hygiene conditions are unacceptable, with the place smelling like urine and only two showers for over 60 patients. Staff allegedly refused to call 911 in emergencies and provided conflicting or wrong medical advice to families. The courtyard is poorly maintained and unsafe, lacking adequate access controls and shelter for residents. At least one reviewer described the facility as absolutely terrible and said it needs to be shut down.Oakhurst Health and Rehab comes across in these notes as a place of genuine warmth and real care for many residents, even as a number of reviewers raise serious concerns about how the facility is run on a day-to-day basis. Across the comments, there is a strong throughline: the people who staff the facility - especially the care teams and certain administrators - often go above and beyond to treat residents like family, even when the system around them feels disordered. Several families highlight the same names as steady beacons of support, while others describe a rhythm of last?minute changes, communication gaps, and operational bottlenecks that seem to undermine the excellent bedside care they sometimes witness.
On the plus side, many reviewers describe Oakhurst as a great facility to visit and to trust with a loved one's care. Visitors repeatedly note that the environment feels clean and welcoming, with phrases like "The facility... smells clean and I am greeted with a smile," and "one of the cleanest and friendliest nursing homes I've been to in a while." Several families praise the overall tone of kindness and professional demeanor they encounter from staff. In particular, care from the nursing team is highlighted as compassionate and attentive, with phrases such as "staff are attentive, know the foibles and limitations of their residents," and "the staff are all amazing and so respectful." The administration and social services are also credited with being accessible and proactive; reviewers mention that the administrator, social worker, and nursing staff are "always available if I need something," and that the facility's team works to keep families informed and involved.
A recurring thread of praise centers on specific people who appear repeatedly across multiple reviews. Kiera Agee, identified as the admissions director, stands out as a standout representative of the facility's best traits. Reviewers describe her as exceptionally knowledgeable, patient, and consistently positive - "she is incredibly knowledgeable for her age," "she promised me my brother would be well taken care of, and she has kept that promise." Another reviewer calls her work "great," and multiple families thank her and her colleagues for their help in navigating admissions, care coordination, and even practical matters like applying for Medicaid. The praise isn't limited to Kiera; others specifically cite Shaniqua and Nakita as remarkable staff members, and several parents or guardians recount how the care team keeps them informed and reassured throughout the treatment process. In one case, a guardian notes that the staff "promptly report any incidents," and the monthly treatment team meetings provide an opportunity for family participation, underscoring a collaborative approach to care.
Families who rely on the facility for ongoing treatment emphasize a culture of respect for residents and families. Reviews from guardians and family members often mention that the team "treats residents like family," that caregivers approach each interaction with kindness and professionalism, and that staff can be counted on to check in regularly and to offer practical help beyond medical care. The sense that the facility is willing to go the extra mile is echoed in statements about staff offering to assist with Medicaid applications and providing guidance to families navigating complex care transitions. In many of these accounts, the care experience is described as compassionate, dignified, and patient-centered, with staff going out of their way to comfort both residents and the families who love them.
However, these positive testimonials sit alongside more troubling observations about the facility's operations. A number of reviewers fault the scheduling department for disorganization, unreliability, and poor communication. They describe nurses being "jerked around with last-minute changes," which in turn creates unnecessary stress for staff and could compromise patient care. The concern here is less about bedside care and more about the systemic issues that can erode trust and effectiveness when scheduling and accountability are not well managed. Several reviewers call for administration to address accountability gaps in this department, suggesting that improvements in scheduling processes could markedly reduce chaos and improve the consistency of care.
Another conspicuous theme concerns the courtyard and safety-related infrastructure. One reviewer points out practical accessibility and safety issues for residents, proposing a more robust handicap-access system, improved sheltering from the weather, better seating, and the potential for controlled access to the courtyard. The idea of cameras and monitoring is floated as a way to reduce the need for constant supervision while maintaining safety. While these comments are framed as constructive suggestions, they reflect real tensions around how the physical environment supports or hinders residents' autonomy and well-being.
Not every note is tempered; there are some stark criticisms that stand out. One review describes the facility in the most severe terms, calling for it to be shut down and detailing a cascade of failures: delays in medication, insufficient showers for a building housing more than 60 residents, inability to locate remote controls, accusations of withholding condiments, a pervasive urine odor, and alleged reluctance to call for emergency services when a resident deteriorated. The reviewer attributes this to a lack of compassion and care, citing a sequence of events in which the resident's condition worsened and physical therapy and rehabilitation did not occur as expected. The tone is accusatory and very strong, portraying a system-wide failure that, in the reviewer's view, endangered an elderly family member. While these kinds of claims are more extreme, they underscore the real fear families face when care processes feel ad hoc or mismanaged.
In other positive notes, several families recount experiences that reinforce the facility's strengths. A mother's caregiver at Oakhurst is described as "the care she is receiving goes above and beyond," with staff who are "cheerful, professional, kind" even when residents are not assigned to them. The sense of teamwork and dedication is highlighted in statements about how the administrator, social worker, and nursing staff consistently make themselves available and respond to concerns. For many, these interactions provide reassurance and trust in the people who oversee care, even as other comments point to administration's need to tighten scheduling, communication, and emergency responsiveness.
Taken together, the collection of reviews paints a facility with a strong core of compassionate, capable staff who genuinely care about residents and their families. The most consistently praised individuals, especially Kiera Agee and the care team around her, appear to embody the best of what Oakhurst strives to be: a place where residents are treated with dignity, families feel supported, and care is delivered with genuine empathy. At the same time, there are significant concerns about the organization and execution of operations - specifically scheduling reliability, accountability within the administrative structure, and the safety and usability of common spaces like the courtyard. The facility seems to be driven by a culture of care in many respects, but it also faces urgent calls for process improvements that would ensure the high-quality, patient-centered care that families want to see consistently across all shifts and departments.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Envoy At The Village is an assisted living community located in Fork Union, VA. Our community offers a wide range of amenities and care services designed to cater to the unique needs of our residents.
Our residents can enjoy the convenience of having a beauty salon on-site, ensuring they always look and feel their best. They can also relax and unwind while watching their favorite shows with cable or satellite TV in their fully furnished apartments.
For those who need transportation, we have community-operated transportation available for both non-medical purposes and doctor's appointments. We also offer move-in coordination assistance to make the transition as smooth as possible for our residents.
Our dining room provides restaurant-style dining experiences where our talented chefs prepare delicious meals that cater to special dietary restrictions. Residents can also enjoy the beautiful outdoor space, garden, or spend their free time engaging in activities in our fitness room or gaming room.
Our caring staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and diabetes diets for those who require it. Mental wellness programs are available to ensure the overall well-being of our residents.
To keep our residents socially engaged, we provide concierge services and a variety of planned activities including fitness programs, day trips, resident-run activities, and scheduled daily activities. We also have a small library where our residents can enjoy reading their favorite books.
In terms of location convenience, Envoy At The Village has parks, pharmacies, restaurants, places of worship all nearby ensuring easy access to essential services in the neighborhood.
At Envoy At The Village, we strive to provide a comfortable and supportive environment for all our residents while promoting independence and quality living.
Envoy At The Village is located at 4238 James Madson Highway, Fork Union, VA 23055 in Fluvanna County, Virginia
Envoy At The Village on seniors.fyi includes 5 photos including images showing interior, caregiver, outdoors, healthcare, nurse, recreation, and more.
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