Heritage Hall Dillwyn
SaveInformation last verified:
119 Brickyard Drive, Dillwyn, VA 23936
For more information about senior living options: (844) 490-3973
The staff provided continuous care until hospice took over. The facility’s care for her arrival has gone beyond expectations. The staff were attentive and compassionate, making her feel comfortable and secure. The care at Heritage Hall is excellent, with staff very attentive to patient needs. The staff are wonderful to work with, offering an array of activities, including a manicure, a hair studio, and excursions. Terry has quickly become mom’s favorite at Heritage Hall.
The reviewer notes that a family member was found soiled on multiple occasions. The reviewer states residents were not checked on, turned, and dried every two hours. The reviewer describes smells of soiling with flies around residents, even in the hallway at times. The reviewer asserts that staff are not held accountable for providing the quality of care that should be provided. The reviewer observes that many residents are paying for the service and their place there. The reviewer reports that only two aides are often available to care for patients in the evenings when 4–5 should be present. The reviewer expressed “No thanks.”Heritage Hall Dillwyn is best suited for families seeking a small, person-centered environment where care feels personal and responsive. The community shines for seniors who prize meaningful interaction, a rich slate of activities, and ongoing clinical attention that can carry into hospice when needed. Families consistently report that staff go beyond basic tasks to treat residents with warmth, patience, and respect, turning what can be a stressful transition into a manageable, even comforting, experience. The facility’s care culture is reinforced by social programming, manicures, hair services, excursions, and volunteer-driven events, that help residents stay engaged and connected. When a loved one arrives during a critical juncture, the ability of the team to deliver steady, compassionate oversight is repeatedly cited as a major plus. In short, Heritage Hall Dillwyn functions best for residents who value relationship-driven care and a lively, supportive community atmosphere.
Those who should consider alternatives are the families that cannot tolerate even occasional lapses in basic care or who require high, consistently available staffing for tasks like toileting support and turning. Several reviews raise concerns about episodes of soiled residents, insufficient checks, and flies in the hallways, with evenings staffed by only two aides instead of the four or five that would provide steadier coverage. For residents with advanced medical needs, strict continence management, or dementia-specific programming, it may be prudent to compare options with stronger staffing ratios, more rigorous quality assurance, and dedicated memory care units. If peace of mind hinges on predictable daily oversight and flawless hygiene practices every shift, a facility with a longer track record in maintaining those standards may be preferable.
On the positive side, the care team's clinical leadership stands out. Families highlight attentive NP care (for example, Mishi Hamlor) and responsive physicians (Dr. Madhoun), with care teams that communicate clearly and treat residents as individuals. The blend of nursing attention with rehabilitation and occupational therapy underlines a comprehensive approach to daily living needs. The social side matters too: a robust calendar of activities, a hair studio, and volunteer-led services deliver real quality-of-life benefits that reduce isolation and promote dignity. This combination, clinical attentiveness paired with meaningful engagement, helps offset the concerns about staffing gaps by ensuring that core medical and emotional needs are actively addressed and monitored. In practice, residents often appear comfortable, well-nourished, and supported by staff who know their preferences and routines.
Family testimonials consistently emphasize trust in the staff’s character and reliability. Several accounts praise individual caregivers, such as Terry, noted as a favorite, and Paula and Lisa in administrative roles, for their empathy, responsiveness, and smooth handling of transitions. The sentiment is that the facility’s team, from doctors to day porters, works in concert to protect residents’ dignity and safety. That level of relational continuity matters when choosing a place where a parent or spouse will spend their days and nights. The result is a sense of security that makes leaving a loved one in Heritage Hall feel less daunting, and it creates a foundation for ongoing collaboration between families and the care team. This is not a generic facility profile; it reads as a community where staff members take ownership of residents’ well-being.
However, the most concerning threads center on hygiene and staffing discipline. Reports of residents being found soiled, the smell of waste in corridors, and a perception that accountability is uneven across shifts cannot be dismissed. When evenings rely on only a fraction of the typical aide coverage, the risk of missed turns, delayed repositioning, and lapses in basic care grows. These issues can undermine the otherwise strong clinical and social programming, particularly for residents with higher care needs or those who require frequent monitoring. Families should enter conversations with the administration armed with specific questions: what are the current staffing ratios by shift, how are continence and turning schedules tracked, what quality metrics are in place, and how promptly are concerns escalated and resolved? A formal care plan review and a trial period with transparent reporting are prudent steps.
Overall, Heritage Hall Dillwyn presents a compelling option for families who value a warm, engaged environment backed by attentive clinicians and a flexible activity program. The strengths, compassionate care, visible clinical oversight, and a lively social life, do a lot to justify the choice, especially for residents at a stage where end-of-life care or transition support is anticipated. Yet the facility cannot ignore the notes about inconsistent hygiene and staffing on some shifts; those factors are not trivial and merit careful due diligence. If the goal is a home-like setting with substantial personal attention and a track record of kindness, advance planning to confirm staffing and care standards will seal the fit. For families prioritizing flawless, around-the-clock hygiene and staffing consistency, exploring alternatives may save time and anxiety. A direct tour, candid discussions with leadership, and review of a current care plan will illuminate the right path.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall Dillwyn in Dillwyn, VA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. With a focus on providing personalized care and enhancing the quality of life for seniors, this community offers numerous amenities to meet their varied needs.
Residents can enjoy the convenience of having an on-site beauty salon, where they can receive professional haircuts, styling, and other grooming services. They will also have access to cable or satellite TV, allowing them to stay entertained and connected with the world from the comfort of their own rooms.
Transportation is made easy with community-operated transportation services that can assist residents in getting around town. Whether it's a trip to the grocery store or a doctor's appointment, residents can rely on this service for their transportation needs. Additionally, move-in coordination is available to help new residents settle into their new homes seamlessly.
For those who enjoy staying active and engaging in physical fitness activities, there is a fully equipped fitness room with various exercise equipment. Residents can also partake in gaming activities or spend time in the well-maintained outdoor garden space. A small library provides opportunities for relaxation and reading.
Delicious meals are served restaurant-style in the dining room, accommodating special dietary restrictions as needed. The dedicated kitchenette allows residents to prepare snacks or light meals when desired. Housekeeping services ensure that each resident's living space remains clean and tidy.
The assisted living community offers care services that prioritize the safety and wellbeing of all residents. With 24-hour call systems and supervision, help is always just a call away. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers.
Residents with specific dietary needs, such as diabetes diet or other special dietary restrictions will be accommodated accordingly. Medication management ensures that medications are taken properly and at appropriate times. A mental wellness program is also available to support residents' emotional and psychological wellbeing.
Social engagement and enrichment are encouraged through a variety of activities. Dedicated concierge services are available to assist with planning day trips or helping residents find information about local events. Resident-run activities and scheduled daily activities provide opportunities for socializing and pursuing hobbies or interests.
With nearby parks, pharmacies, restaurants, transportation options, and places of worship, Heritage Hall Dillwyn provides convenient access to essential services and amenities in the surrounding community. This assisted living community is dedicated to providing a safe, comfortable, and engaging environment for seniors to thrive in their golden years.
Heritage Hall Dillwyn is located at 119 Brickyard Drive, Dillwyn, VA 23936 in Cumberland County, Virginia
Heritage Hall Dillwyn on seniors.fyi includes 5 photos including images showing nursing home, landscaping, flag, clouds, trees, gardening, outdoors, wheelchair, and more.
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