Heritage Hall

Pros

• The staff at Heritage Hall Dillwyn Virginia are attentive and compassionate.
• Mishi Hamlor, NP, and Dr. Madhoun provide excellent care.
• Heritage Hall offers a wide range of activities, volunteers, a hair studio, and excursions.
• Terry has quickly become a favorite among residents.
• Paula and Lisa are extremely helpful handling the administrative aspects of transitions.
• The nursing staff provides outstanding individualized care.
• The staff across all roles are friendly and care deeply about residents.
• Day Porters and Aides keep the facility clean and pleasant.
• Heritage Hall is top-notch, and families feel comfortable leaving their loved ones there.
• Families express gratitude for the wonderful staff and administration.

Cons

• The reviewer reports that a family member was found soiled on multiple occasions.
• The family member was not checked on, turned, or dried every two hours.
• There was a smell of soiling with flies around the resident, noticeable even from the hallway at times.
• Staff were not held accountable for providing the quality of care that should be provided.
• The facility often had only two aides caring for patients in the evenings when four to five were expected.

Review

Heritage Hall in Dillwyn, Virginia has earned a glow of praise from several families who entrusted their loved ones to its care, while also facing a few hard truths about the realities of long-term care. Across multiple reviews, families describe a facility where dedicated clinicians and compassionate aides can make a difficult transition feel warmer and more secure. The standout threads are the staff who interact with residents personally, the attention to medical and daily needs, and the range of supportive services that help residents feel valued and engaged.

Several reviews center on specific caregivers whose work left a lasting, positive impression. Mishi Hamlor, NP, and Dr. Madhoun are repeatedly singled out for the excellent care they provide to a mother in their charge, with families noting that their attentiveness and compassion helped their loved one feel safe and cared for. The sense of security that comes from thoughtful medical oversight is a common through-line, with reviewers emphasizing how the staff's dedication translates into a calmer, more comfortable experience for both residents and families.

Alongside the strong clinical care, there is a strong appreciation for how Heritage Hall supports quality of life and daily activities. One family highlights a robust array of activities, the involvement of volunteers, and amenities such as a hair studio and organized excursions. They also celebrate small, meaningful touches - like a 96-year-old resident receiving a manicure - that demonstrate the facility's commitment to engagement and personal attention. The presence of organized activities and volunteers seems to be a regular source of joy for residents and a relief for families who want their loved ones to stay connected and stimulated.

The administrative and day-to-day support teams also receive praise. Several reviews mention how administrative staff, including Paula and Lisa, have been especially helpful during transitions into care. The kindness and efficiency of the administrative side are described as integral to reassuring families during a difficult period, underscoring that Heritage Hall Dillwyn Virginia aims to address both medical needs and logistical concerns with thoughtfulness.

There is also a strong testimonial about trust and ongoing reassurance. One heartfelt message thanks Mrs. Lloyd and the entire staff for watching over residents as if they were their own family members. The reviewer commends the nursing staff for providing individualized care, and extends appreciation to doctors, occupational therapists, maintenance personnel, day porters, and aides alike for contributing to a clean, pleasant, and caring environment. This account paints a picture of a facility where teamwork and genuine care come together to form a humane and attentive atmosphere.

Not all feedback mirrors the glowing praise, however. A separate account raises serious concerns about care quality and safety. The reviewer describes repeated incidents where a resident and a roommate were found soiled, not checked on, not turned and dried on a timely schedule, and left with odors and flies in the vicinity. The report notes a lack of accountability for care quality and points to understaffing - two aides on the evenings when more help should be available, rather than the four to five that would be expected. This perspective highlights the difficult balance facilities must strike between staffing levels and the high demands of resident care, and it serves as a cautionary reminder of the areas where this particular home could improve.

Taken together, the collection of reviews presents Heritage Hall Dillwyn Virginia as a place of substantial strengths and a few significant challenges. Families consistently credit the center for compassionate doctors and attentive staff who foster a sense of security and personal connection. They celebrate the opportunities for social engagement, meaningful activities, and considerate administrative support that help residents feel valued and well cared for. At the same time, the one critical voice underscores the importance of maintaining rigorous caregiving standards and adequate staffing to ensure consistent, high-quality care for every resident, every hour of every day.

Places of Worship

• Crystal Cathedral (0.1 miles)
• First Baptist Church (0.3 miles)
• Zion Baptist Church (0.4 miles)
• Chief Cornerstone Baptist Church (0.4 miles)
• Rocky Mount United Methodist Church (0.9 miles)
• Empower Prayer Retreat (2 miles)
• Restoration Outreach Church (2.7 miles)

Restaurants

• Dillwyn Dairy Freez (0.1 miles)
• China (0.6 miles)
• Pino's Italian Restaurant (1 miles)
• Teresa's Place (1.5 miles)
• Cactus Jax Restaurant (11.4 miles)
• Cactus Jax (11.4 miles)
• Subway (12.2 miles)

Transportation

• Buckingham Branch Railroad Co. (0.4 miles)
• Buckingham Branch Railroad Co. (0.5 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• U-Haul Neighborhood Dealer (3.9 miles)
• U-Haul (12.2 miles)
• Sportsman Wildlife Taxidermy (12.8 miles)
• A Easy Street Taxi Cab Company (16.1 miles)

Pharmacies

• Dillwyn Pharmacy (0.5 miles)
• Cumberland Pharmacy (11.5 miles)
• Clark's Pharmacy (17.2 miles)

Parks

• Gene Dixon Sr. Memorial Park (1.7 miles)
• High Bridge Trail State Park - River Road Access Mp146 (16.8 miles)
• Riverside Park (17 miles)
• Farmville Historic District (17.3 miles)
• Iler Field (17.4 miles)

Physicians

• Central Virginia Health Services Incorporated, Central Virginia Community Health Center (8.6 miles)
• Central Virginia Community Health Center (8.6 miles)
• Orthovirgina (16.8 miles)
• Deregibus Ed DR (16.8 miles)
• Virginia Family Services Region 6 (16.9 miles)
• Stephen H Goldberger (16.9 miles)
• Cardiovascular Group Centra Stroobants Heart Cente (16.9 miles)

Cafes

• Riverside Cafe (17 miles)
• Charley's Waterfront Cafe (17 miles)
• Uptown Coffee Cafe (17.1 miles)
• The Coffee Mill (17.2 miles)
• Tony's Espresso (17.2 miles)

Hospitals

• Southside Community Hospital (17 miles)