Heritage Hall Clintwood
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1225 Clintwood Main Street, Route 607 Po Box 909, Clintwood, VA 24228
For more information about senior living options: (844) 490-3973
The facility is described as providing great care. The reviewers were pleased with the care their mother received. The team at Heritage Hall Clintwood is friendly. Residents appeared happy and well cared for. The dietary team provides excellent meals. The management staff is described as great, knowledgeable, and professional. The staff members are noted for their kindness. All staff are described as having very nice attitudes.
The facility is described as sucking, with horrible food and a level of care that is a joke, where CNAs won't answer call lights or address problems until it's almost too late. The staff are said not to care for residents, including an incident involving a resident with a black eye and ongoing bills a year after death. A reviewer would never place anyone in such a place again. The staff are overworked, which negatively affects the quality of care.Heritage Hall in Clintwood, VA elicits a wide range of opinions from residents and families, with some praising the level of care and kindness they encountered, and others expressing serious concerns about daily operations and safety. The overall picture is a facility that can deliver compassionate, attentive service in some cases, while in others struggles with staffing and responsiveness appear to color the experience.
A number of comments focus on positive moments and strong care. One person simply exclaims, "This place has great care!!" and thanks the staff for the hard work they do. Another family member notes that they were pleased with the care their 92-year-old mother received, indicating a high level of satisfaction with how their loved one was treated. Visitors also report that when they visited, the team felt friendly, residents seemed happy and well cared for, and even the dietary team was singled out for providing excellent meals. In these accounts, the atmosphere is warm and supportive, with residents appearing content and well looked after.
Praise for the management and specific staff members is another recurring thread. Several reviewers commend the management team as knowledgeable and professional, with explicit gratitude directed toward Connie Stallard, Heather Artrip, Laken Love, and Marsha Ramsey for their kindness and leadership. The positive notes about management contribute to a sense that, when things align well, the facility runs smoothly and residents and families feel confident in their oversight.
However, not all reviews share that upbeat sentiment, and some criticisms center on inconsistent care and day-to-day operations. One resident speaks bluntly about dissatisfaction, describing the place as lacking proper care, with "the food is horrible" and "the level of care a joke." This perspective also alleges that many CNAs are reluctant to perform their duties, that call lights are not answered, and that problems go unaddressed until consequences become severe. Such comments highlight concerns about responsiveness, accountability, and the potential impact on patient well-being.
There are also grave accusations that touch on safety and billing. A particularly troubling account claims that a mother had a black eye and that staff attributed it to her trying to move without assistance. The same reviewer states that the mother has been dead for a year, yet bills continue to arrive as if nothing happened. This combination of alleged neglect and posthumous billing is presented as evidence of serious systemic failings that would understandably alarm families and prospective residents.
Another reviewer conveys a strong personal reaction, pledging never to place any loved one, or even a pet, in a facility like Heritage Hall again. This sentiment underscores the fear and disappointment some families feel when their expectations for compassionate, reliable care are not met. The intensity of such statements suggests that for some, trust has been damaged, leaving a lasting impression of dissatisfaction.
Even within the more positive accounts, there is nuance worth noting. One commenter acknowledges that while the staff generally have "very nice attitudes," they also appear to be "overworked." This observation points to a common challenge in long-term care settings: dedicated staff who are stretched thin by high demand and limited resources. It's a reminder that even well-meaning teams can struggle to deliver consistent, high-quality care if staffing levels and workload pressures are not adequately managed.
Taken together, the reviews depict a facility capable of delivering warmth, attentiveness, and strong leadership in some situations, while revealing significant concerns about care consistency, responsiveness, and post-visit experiences for others. The mix suggests that outcomes at Heritage Hall Clintwood can vary considerably depending on circumstances, staff availability, and individual interactions. For families considering care there, a careful, in-person visit and a direct conversation with administration may help set expectations and identify ways to ensure the best possible care for their loved ones.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall Clintwood in Clintwood, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for their entertainment needs. Community operated transportation is available for those who need assistance getting around, and a computer center allows residents to stay connected.
Dining at Heritage Hall Clintwood is restaurant-style, with delicious meals prepared and served by the staff. Special dietary restrictions are taken into consideration to accommodate individual needs. A small library provides residents with a cozy place to read and relax, while the gaming room offers opportunities for fun activities.
The community also boasts a fitness room and wellness center, encouraging residents to stay active and maintain their physical health. Outdoor spaces such as gardens provide a serene environment for relaxation and enjoying nature. Housekeeping services ensure that the living spaces are clean and comfortable, while move-in coordination assists new residents in settling into their new home.
Care services at Heritage Hall Clintwood include 24-hour call system and supervision for safety and security. Trained staff members are available to assist with activities of daily living, such as bathing, dressing, and transfers. Medication management helps residents stay on schedule with their medications, while mental wellness programs promote emotional well-being.
Transportation arrangements are made for non-medical purposes as well as doctor's appointments. Wi-Fi/high-speed internet access keeps residents connected with loved ones outside the community.
In terms of nearby amenities, there are three pharmacies conveniently located near Heritage Hall Clintwood. There is also one physician's office nearby for medical needs. Two restaurants offer dining options outside of the community, providing additional choices for meals out. With two places of worship nearby, residents have easy access to spiritual support if desired. Additionally, there is one hospital in close proximity for medical emergencies or specialized care.
Overall, Heritage Hall Clintwood is a well-appointed assisted living community that prioritizes the comfort and well-being of its residents. With a range of amenities and care services available, residents can enjoy their golden years in a supportive and vibrant environment.
Heritage Hall Clintwood is located at 1225 Clintwood Main Street, Route 607 Po Box 909, Clintwood, VA 24228 in Dickenson County, Virginia
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