Envoy of Alexandria

Pros

• Maria, the director of activities, has been a beacon of light for residents, helping them feel safe and supported.
• The therapy team at Envoy is noted for their compassion and understanding of residents' physical situations.
• Staff members are described as professional, contributing to an environment where residents appear happy.
• Regular updates during COVID provided peace of mind for families with relatives in isolation.
• The nursing, physical therapy, and occupational therapy staff have been attentive to patients’ needs following surgeries.
• The facility is reported to maintain cleanliness and good food quality by some residents.

Cons

• The staff at Envoy Rehabilitation and Nursing Home is unresponsive to resident requests for basic care, such as changing diapers and addressing medical evaluations.
• Residents experience long wait times for assistance, with call bells going unanswered for 20 minutes or more.
• Medical care appears inadequate, with residents suffering from severe weight loss and lack of monitoring by staff.
• The facility maintains unsanitary conditions, including filthy bathrooms and unclean water containers.
• Staff behavior is described as unkind and uncaring, contributing to a distressing environment for residents.
• There are reports of pests in the facility, such as roaches, which have not been addressed by the staff.
• Patients have become worse physically during their stay due to neglectful care practices and inadequate attention to their needs.
• Communication issues arise with nursing staff who are difficult to understand or unwilling to address concerns appropriately.
• Families report feeling disconnected from their loved ones’ care due to a lack of communication from medical personnel regarding treatment plans.
• The overall atmosphere of the facility is described as outdated and lacking necessary equipment for rehabilitation services.

Review

A Mixed Picture of Care at Envoy Rehabilitation and Nursing Home in Alexandria, VA

The experiences shared by families and friends of residents at Envoy Rehabilitation and Nursing Home paint a troubling portrait of care within its walls. Many reviews highlight serious deficiencies that have led to immense distress for residents and their loved ones. Issues ranging from inadequate medical attention to deplorable living conditions have surfaced repeatedly, raising alarms about the facility’s standards.

One reviewer expressed dismay over the unresponsiveness of staff concerning basic needs, noting their friend’s inability to receive timely assistance with personal care tasks like changing adult diapers or addressing pain management concerns. The review mentioned alarming instances where critical appointments were missed due to a lack of transport provided by the facility. Such allegations are echoed across several accounts, where family members felt compelled to involve external oversight agencies such as adult protective services after witnessing neglect or receiving contradictory information from staff.

In stark contrast to these negative experiences, some reviews recognized notable employees who provide support amid adversity. Maria, the director of activities, emerged as a “beacon of light,” helping both residents and families feel a measure of safety in an otherwise concerning environment. Similarly, the therapy team received praise for their compassion and understanding during physical rehabilitation processes. Despite this acknowledgment of positive individuals, numerous reviews indicate that systemic issues persist throughout the staffing hierarchy.

Food quality was another frequent point of contention among reviewers. One individual described meals served as often "unrecognizable" and inedible—especially for diabetic residents who were reportedly given inappropriate food choices like starchy bread and powdered mashed potatoes. This not only raises questions about dietary considerations but also indicates potential neglect in managing the specific health requirements of vulnerable populations residing there.

Multiple reviews detailed unsanitary conditions that further compounded worries about resident safety and well-being. Filthy bathrooms, neglected cleaning responsibilities resulting in human waste left on floors for days, and even pest infestations (including sightings of roaches) illustrate an environment far below acceptable standards for such facilities. Families are understandably dismayed when they witness these conditions firsthand and express concern about the implications for their loved ones’ health.

The impact on more vulnerable residents was particularly noted by families witnessing rapid declines in their loved ones’ health due to neglectful care practices. One reviewer recounted how her cousin entered Envoy capable of addressing her personal needs yet left unable to communicate or manage basic tasks within mere months. This tragic transformation exemplifies broader concerns regarding inadequate staff availability for essential care routines like feeding or personal hygiene.

While there are glimpses into commendable actions taken by certain staff members at Envoy Rehabilitation and Nursing Home, the overarching narrative is one marked by fear, frustration, disappointment, and heartbreak from those seeking quality care for their relatives. The facility's leadership must urgently address these glaring inadequacies if they hope to rebuild trust with families who rightfully expect dignified treatment for their loved ones in nursing care settings.

This area of Alexandria, Virginia offers a variety of amenities and services that would cater well to seniors looking for convenience and accessibility. With several parks nearby such as Huntley Meadows Park and Waterfront Park, residents can enjoy nature walks and outdoor activities. Additionally, there are multiple pharmacies in close proximity for easy access to medication and medical supplies. The area also boasts a selection of restaurants and cafes, providing options for dining out or grabbing a quick bite to eat. In terms of transportation, there are metro stations nearby as well as Amtrak services for convenient travel options. For entertainment, there is the AMC Hoffman Center 22 theater for enjoying movies. Healthcare needs can be met with nearby physician offices and hospitals like St Elizabeths Hospital within a reasonable distance. Overall, this part of Alexandria offers a blend of recreational opportunities, dining choices, medical services, and transportation options ideal for seniors considering senior living in the area.

Parks

• Huntley Meadows Park (0.2 miles)
• Waterfront Park (2.5 miles)
• Long Bridge Park (3.1 miles)
• Gravelly Point Park (3.3 miles)
• Glencarlyn Park (3.5 miles)
• East Potomac Park (4.3 miles)
• Bluemont Junction Trail (4.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• McDonald's (0.9 miles)
• Joe Theismann's Restaurant (1.7 miles)
• Port City Brewing Company (1.9 miles)
• McDonald's (2 miles)
• Jeni S Splendid I (2 miles)
• Taco Bell (2.1 miles)
• Taco Bell (2.3 miles)

Cafes

• Junction Bakery & Bistro (1.1 miles)
• Starbucks (1.5 miles)
• For Five Coffee (1.7 miles)
• Mae's Market and Cafe (2.2 miles)
• Starbucks (3.5 miles)
• Starbucks (4.3 miles)
• Tatte Bakery & Cafe (4.4 miles)

Transportation

• Braddock Road Metro Station (1.5 miles)
• Amtrak (1.6 miles)
• King Street - Old Town Metro Station (1.6 miles)
• Eisenhower Avenue Metro Station (1.8 miles)
• TSA PreCheck (2.3 miles)
• Terminal A (2.3 miles)
• Ronald Reagan Washington National Airport Metro Station (2.5 miles)

Theaters

• AMC Hoffman Center 22 (1.7 miles)

Physicians

• Telegraph Corner Family Medicine (2.4 miles)
• Patient First - Alexandria (3.2 miles)
• American College of Obstetricians & Gynecologists (4.7 miles)

Hospitals

• St Elizabeths Hospital (4.9 miles)