Avalon West Health & Rehabilitation

Pros

• The family appreciated that they were able to visit their father every day.
• The staff was responsive when the family requested to have his food warmed up.
• They were grateful for the communication regarding the planned move to new rooms, even if it took longer than expected.
• The family valued the opportunity for outings with their father, highlighting their desire to engage him in activities outside of his room.
• There was a sense of hope that improvements could be made based on the family's feedback about meal and snack service.

Cons

• The father was not moved to the new rooms as promised after 3 weeks.
• The food served was terrible, leading to a weight loss of 10 pounds.
• He never received the promised snacks, despite claims of being provided three times a day.
• On multiple visits, his food was served cold and required reheating.
• There was often no staff available at the desk when attempting to check him out for outings.
• He was not given breakfast as requested on certain days.
• The center made promises but consistently failed to deliver on them.
• There appeared to be a primary focus on financial gain rather than patient care.

Review

In recent weeks, our family's experience with the care facility designated for our father has been nothing short of troubling. Initially, we were encouraged by the prospect of his impending move to new accommodations within the facility. We were told that this transition would take place in three days; however, after three long weeks had passed, our father remained in his original room without any explanation or follow-through from the staff. This lack of timely communication raised immediate concerns about the hospital’s operational efficiency and its ability to cater to residents’ needs.

Much more alarming than the prolonged stay in his old room was our father's experience with the food provided at the center. He reported that it was subpar at best, describing it as “terrible.” Over the course of three weeks, this dissatisfaction culminated in a significant weight loss of ten pounds—an alarming statistic for anyone, particularly someone relying on a care facility for adequate nourishment. The staff had assured us that snacks would be offered multiple times throughout each day alongside regular meals; yet despite these assurances, my father received no such treats during his time there. This neglect raises serious questions about both their nutritional policies and their commitment to supporting residents' dietary needs.

Our family made concerted efforts to ensure that he was comfortable and well-cared for during his stay by visiting frequently. Unfortunately, many of those visits revealed further lapses in care quality. On several occasions when I visited him, I discovered that his meals had arrived cold—an unacceptable issue given that warm food is critical for both palatability and health. Each time this happened, I felt compelled to intervene and request that staff reheat his meals, which only added to my frustration with how poorly managed dining services seemed to be.

Coordination for outings from the facility showcased yet another instance where expectations did not meet reality. Family members consistently communicated with staff regarding scheduled outings intended for our father; however, upon arriving to pick him up on those occasions, we frequently encountered an empty reception desk where no staff members were present to facilitate check-out procedures or confirm arrangements. On a particular outing day that stands out in my memory, they even failed to provide him breakfast as per our request—a basic need vital for starting anyone’s day.

The promises made by the center initially instilled some hope but fell woefully short once our father became a resident there. Time and again we witnessed firsthand how their commitments did not translate into actions taken on behalf of their residents’ welfare. It became increasingly clear over those weeks that prioritizing profits over patient care reigned supreme at this establishment—a disheartening realization considering how vulnerable individuals like my father depend on facilities like this one for essential services and support.

Overall, our family's combined experiences painted a concerning picture of what life was like within this center's walls. From inadequate food provision leading to weight loss issues to mismanagement regarding scheduled activities and inadequate nutrition delivery practices—we were left feeling highly dissatisfied and apprehensive about my father's ongoing care situation. It's deeply troubling when a facility appears focused primarily on financial gain rather than delivering genuine support and care tailored specifically toward its residents' wellbeing—a sentiment echoed by every family member who witnessed these glaring discrepancies firsthand during visits.

This part of Salt Lake City, Utah, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several physicians and pharmacies within close proximity, access to medical care is readily available. The area also boasts a variety of dining options, including Tacos Lopez, Prohibition, and Red Rock Brewing Co., catering to different tastes. Transportation options such as TRAX stations provide easy mobility around the city. Places of worship such as the Church of Jesus Christ of Latter Day Saints and the Utah Islamic Center offer spiritual support for residents. Nearby hospitals like Intermountain Medical Center and St Mark's Hospital ensure quality healthcare services are within reach. Additionally, parks like Lodestone Park and Skye Park provide opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded community for seniors seeking a comfortable and convenient living environment in Salt Lake City.

Physicians

• RAYUS Radiology (0.1 miles)
• Jordan Valley Pediatrics (1 miles)
• Standard Optical - Taylorsville Eye Doctor (2.4 miles)
• Greenwood Addiction Physicians (2.4 miles)
• Intermountain Medical Center Infectious Diseases (2.8 miles)
• Midvalley Health Center moran (2.8 miles)
• Bruce Reid Bruce Reid MD (2.9 miles)

Pharmacies

• Smith's Food & Drug (1 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• Apothecary West (2.9 miles)

Restaurants

• Tacos Lopez (1.9 miles)
• Prohibition (2.8 miles)
• Red Rock Brewing Co. (2.8 miles)
• In-N-Out Burger (3.8 miles)
• McDonald's (4 miles)
• Left Fork Grill (4.2 miles)
• The Original Pancake House Utah - Ft Union (4.3 miles)

Transportation

• TRAX Fashion Place West (2.2 miles)
• TRAX Murray North (3.6 miles)
• TRAX Meadowbrook (4.1 miles)
• Trax Ballpark Staion (4.4 miles)
• TRAX Millcreek (4.9 miles)
• TRAX 4800 West (5.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.6 miles)
• Utah Islamic Center (3.6 miles)
• South Jordan Utah Stake Center (5.2 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)
• Church of Jesus Christ of Latter Day Saints (5.9 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (2.9 miles)
• Intermountain Medical Center (2.9 miles)
• Utah Imaging Centers (3.7 miles)
• Valley Mental Health (4 miles)
• St Mark's Hospital (5.5 miles)

Cafes

• Dutch Bros Coffee (4.3 miles)
• Java Jos (4.4 miles)

Theaters

• Megaplex Theatres (4.7 miles)

Parks

• Lodestone Park (5.1 miles)
• Skye Park (5.4 miles)
• West Jordan Dog Park (5.9 miles)
• River Front Park (6 miles)