Heartwood Home Care

Pros

• The caregivers were amazing and the grandparents loved them like family.
• The reviewer would highly recommend Home Instead to anyone in need of care.
• Dave and his staff are wonderful; they are caring, honest, hardworking, and punctual.
• Home Instead West Jordan provides superb care; the caregivers are well trained, friendly, and truly care about providing outstanding companionship.
• Over the years, this Home Instead franchise cared for loved ones with excellent care; the caregivers are kind, patient, and great to work with.
• The company is professional and compassionate and goes above and beyond to ensure loved ones receive the care they need.
• The caregivers are loving and empathetic, and management is accommodating and helpful.
• The team at Home Instead cares for clients like family.

Cons

• The staff are not trained to care for people with Alzheimer's or Dementia and mainly just clean, offering no real help with daily living activities.
• They sit on their phones and count the TV running as activities instead of providing care.
• They are unwilling to work with families and demand payment for an additional two weeks, causing financial strain.
• Dave Parke and the care coordinator are described as heartless.
• The service is unprofessional, rude, and the worst.
• Dave or David is extremely disrespectful and rude to young women.
• The company lies constantly and has poor communication.
• They would not transport the daughter and showed poor responsiveness.

Review

A broad set of voices emerges from these reviews about Home Instead, revealing a mix of gratitude, disappointment, and frustration that seems to hinge on location, staff assignments, and the fragility of the situations families face when elder care becomes urgent. Some reviewers describe a deeply positive experience, while others tell a story of care gaps, financial stress, and what they see as mismatches between expectation and reality. One early concern even notes conflicting signals about whether there were job openings - being told there were none, only to later see urgent hiring posts - which hints at potential management gaps or communication issues at times. Across the board, people are weighing the practicality of in-home care against the emotional and financial strain of aging loved ones.

On the brighter side, several reviews celebrate caring, compassionate, and dependable support that made a real difference in their families. In particular, the West Jordan location is singled out by multiple commenters as a place where caregivers showed up on time, were professional, and treated elders with dignity. One account emphasizes that the caregivers "loved" their grandmother with Alzheimer's and helped her feel dignified up until her last day, a testimony to the potential for true companionship and respectful care. Other families speak to ongoing, high-quality engagement: caregivers described as loving, empathetic, and well trained consistently provided company and practical help, making life easier for both the clients and their families. There are explicit statements of gratitude like "great team," "professional and compassionate," and "I would highly recommend this franchise to anyone looking for some help with their loved ones." In some reviews, the collective sentiment is that Home Instead West Jordan has offered superb care that supports better living for those who need it.

Yet several reviews present a starkly different experience, focusing on training shortcomings and the difficulty of aligning services with acute care needs. One reviewer claimed the staff were not trained to care for people with Alzheimer's or dementia, noting that they could clean but did not assist with daily living activities like bathing, eating, or drinking. The same reviewer described a rapid decline in their mother's condition after about a month of service and described the situation as an emergency that was not handled with flexibility or sympathy. They referenced a contract clause that required payment for an additional two weeks of care and highlighted what they saw as a disconnect between urgent patient needs and the company's billing approach, which they felt placed an unnecessary financial burden on families already under pressure. The criticism extended to individuals in leadership roles, with one caller naming Dave Parke and a care coordinator as "heartless," accusing them of lacking empathy in a crisis.

Another reviewer's experience was harshly negative in terms of service quality and communication. Described as the worst they had encountered after many years in home health and hospice, the reviewer labeled the care as unprofessional and rude and recommended an alternate provider, specifically Harmony Home Health. This perspective contrasts sharply with other posts, and it underscores how inconsistent experiences can feel even within the same brand, possibly reflecting differences in local teams, schedules, or caregivers assigned to particular families. In contrast to this critique, a different voice at the same locale is eloquent in praise: "Dave and his staff are wonderful! They are caring, honest, hardworking and show up on time," a sentiment echoed by a separate testimonial that lauds the West Jordan team as consistently reliable and responsive to requests.

There are also comments that zoom in on the office and management dynamic. One reviewer described a pattern of "lies" and "poor communication," recounting that the office failed to coordinate with the family and, in their view, failed to transport their daughter even after a year of service. Others, by contrast, celebrate the franchise's management as accommodating and helpful, indicating that quality can vary not just by caregiver but by the particular office or manager overseeing the case. The variability is further illustrated by a reviewer who simply called the company "Great company!" after years of service, and another who said it was "the absolute best option for in-home care," praising the staff for professionalism and compassion and noting the ongoing positive impact on their loved ones' lives.

Taken together, the reviews paint a picture of a brand that can deliver emotionally meaningful and highly competent care in the right circumstances, yet can fall short in other situations where dementia training, urgent care needs, or billing practices become critical. Families repeatedly emphasize that what matters most is a caregiver team that treats elders with dignity, provides meaningful daily assistance, and communicates clearly during stressful times. They also highlight the importance of checking local franchise performance, requesting references, and confirming that caregivers are well-supported and properly trained for dementia-related needs. For families navigating dementia or aging in place, these reviews underscore a core truth: excellent in-home care is possible and deeply valued, but it requires attentive management, consistent staff training, and an adaptable approach when health crises or sudden care transitions arise.

This part of West Jordan, Utah, offers a variety of amenities and services that cater to individuals seeking a comfortable and convenient lifestyle. With several reputable physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare facilities for their medical needs. Additionally, there are plenty of dining options ranging from casual eateries like Tacos Lopez to upscale restaurants like Red Rock Brewing Co. and Prohibition. The area also provides easy access to public transportation with several TRAX stations nearby, making it convenient for seniors to travel around the city. Places of worship such as the Church of Jesus Christ of Latter Day Saints and Utah Islamic Center offer spiritual support for those seeking fulfillment in their faith. Furthermore, parks like Skye Park and River Front Park provide opportunities for outdoor recreation and relaxation in nature. Overall, this part of West Jordan presents a well-rounded community with various resources to support seniors in their daily lives.

Physicians

• Jordan Valley Pediatrics (0.5 miles)
• RAYUS Radiology (0.5 miles)
• Greenwood Addiction Physicians (2.7 miles)
• Standard Optical - Taylorsville Eye Doctor (2.7 miles)
• Rogers, Charles M (2.7 miles)
• Midvalley Health Center moran (2.8 miles)
• Allergy Associates of Utah (3 miles)

Pharmacies

• Smith's Food & Drug (0.5 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Smith's Food & Drug (2.8 miles)

Restaurants

• Tacos Lopez (1.4 miles)
• Red Rock Brewing Co. (2.8 miles)
• Prohibition (2.8 miles)
• McDonald's (3.8 miles)
• The Original Pancake House Utah - Ft Union (4.2 miles)
• In-N-Out Burger (4.3 miles)
• In-N-Out Burger (4.4 miles)

Transportation

• TRAX Fashion Place West (2.1 miles)
• TRAX Murray North (4 miles)
• TRAX Meadowbrook (4.6 miles)
• TRAX 4800 West (4.8 miles)
• Trax Ballpark Staion (4.9 miles)
• TRAX Millcreek (5.4 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (3 miles)
• Intermountain Medical Center (3.2 miles)
• Utah Imaging Centers (4.1 miles)
• Valley Mental Health (4.5 miles)
• St Mark's Hospital (5.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3 miles)
• Utah Islamic Center (3.1 miles)
• South Jordan Utah Stake Center (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)
• Church of Jesus Christ of Latter Day Saints (5.6 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)

Theaters

• Megaplex Theatres (4.2 miles)

Cafes

• Java Jos (4.6 miles)
• Dutch Bros Coffee (4.9 miles)

Parks

• Skye Park (5 miles)
• Lodestone Park (5.2 miles)
• River Front Park (5.5 miles)
• West Jordan Dog Park (5.6 miles)