Infinia At Hurricane

Pros

• The staff are incredibly caring and dedicated to residents' recovery.
• The therapists are highly skilled and help patients regain walking and balance.
• The facility feels like a home with a warm, family-like atmosphere.
• The care team communicates well and keeps families informed.
• The meals are satisfying and well-prepared, with attention to dietary needs.
• The environment is clean, welcoming, and well maintained.
• The administration is responsive and supportive of residents and families.
• The activities are engaging and tailored to residents, making daily life enjoyable.

Cons

• Administrative coordination among staff is lacking and frustrating.
• Patients were sometimes left in gowns with catheters and not properly covered.
• Understaffing led to basic needs not being met for residents.
• The facility was described as filthy with dirty rooms and poor cleanliness.
• Call lights were not answered promptly.
• The food was unhealthy or unappetizing.
• Some reviewers described the facility as horrible and alleged elder abuse/neglect.
• Some staff were described as lazy and rude.

Review

Infinia At Hurricane is best suited for seniors who need skilled rehabilitation and who prize a warm, supportive, home-like atmosphere as they recover. The clearest strength is the rehabilitation team: multiple therapists across physical, occupational, and speech disciplines who consistently drive real mobility gains and steady progress. Residents regularly report walking with less assistance, better balance, and clear discharge plans that aim to return them to independent living or to a lower level of care. The staff's compassion and responsiveness show up in small moments - call lights answered promptly, friendly interactions, and a nurse and CNA presence that feels continuous. Add reliable meals, an engaging activity calendar, a welcoming church environment, and even dog-friendly visits, and the setting becomes conducive to focused recovery as well as psychological comfort during a difficult transition.

That said, families should consider alternatives if the primary goal is long-term daily care with flawless consistency, uncompromising cleanliness, and uniform staffing. Several reviews raise red flags about coordination between departments, and about long-term care operations that may fall short of expectations. Specific concerns include understaffing on busy shifts, moments when basic needs are not met promptly, and administrative gaps that complicate bills, paperwork, or care planning. A handful of reviews describe rooms or common areas that feel neglected, and some accounts recount delayed responses to routine needs or calls for help. For families prioritizing a spotless, impeccably organized daily routine and rigid accountability, these reports warrant closer scrutiny during a site visit.

The strongest pro-to-con offset happens where rehab outcomes, staff warmth, and administrative accessibility intersect. The most often cited advantages - the breadth and quality of therapy, the competence and encouragement of nurses and CNAs, and the proactive approach of administrators in navigating insurance and admission logistics - tend to translate into tangible gains for residents. Families repeatedly highlight therapists who "get you back on your feet," staff who treat residents as individuals, and administrators who communicate clearly about options and next steps. The overall environment - clean facilities, a robust gym, and purposeful activities - also reinforces recovery by integrating physical work with social engagement, making the healing process more tolerable and, for many, more successful.

Yet the concerns about staffing and coordination cannot be dismissed. While many reflect sustained, positive experiences, others describe uneven care quality depending on who is on shift or how quickly tasks move through the system. Questions to answer during due diligence include current caregiver-to-resident ratios, how call lights are monitored across all shifts, and what accountability mechanisms exist when a specific care plan needs adjustment. Prospective families should request up-to-date references from the current nursing leadership, review recent survey results, and observe a shift change to gauge whether the atmosphere reflects the long-standing praise found in the positive reviews or the cautions raised by the few. Don't hesitate to press on housekeeping standards and room maintenance, since clean, comfortable surroundings are integral to recovery and overall well-being.

For families weighing decisions, the practical path is clear. If rehabilitation is the priority - testing gait, refining balance, regaining independence after surgery or illness - and a homey, engaged setting matters, Infinia At Hurricane warrants strong consideration. Schedule a thorough tour, meet the therapy director and the head of nursing, and request candid feedback on call-light responsiveness, daily care workflows, and the steps taken when complications arise. Examine current menus, ask about individualized meal preferences, and confirm how social activities - art, outings, and seasonal celebrations - support ongoing wellness. Confirm dog-visit policies if pet companionship is important. Above all, solicit a direct plan for discharge and post-acute care to ensure the pathway home remains the intended outcome.

Overall, Infinia At Hurricane stands out for rehab-focused excellence wrapped in a welcoming, family-like culture. The community delivers high-caliber therapy, attentive nursing and caregiving, and a climate that many families describe as genuinely caring and supportive. There are legitimate concerns reflected in a minority of reviews - mostly around staffing consistency, care coordination, and some cleanliness or administrative issues - but these do not negate the abundant evidence of effective recovery and compassionate care evident in the majority of patient stories. For families evaluating options, this facility offers a compelling balance of expert rehabilitation and a warm environment, provided diligence is applied in assessing current operations and setting clear expectations for long-term care needs.

This part of Hurricane, Utah, offers a convenient and well-rounded community for senior living. With multiple physician offices nearby, including Intermountain Audiology and Hurricane Family Clinic, seniors have access to quality healthcare services. There are also several pharmacies within a short distance for medication needs. For leisure activities, there are cafes like Main Street Cafe and River Rock Roasting Co., as well as restaurants such as Sonny Boy's BBQ Express and Stage Coach Grille where seniors can enjoy meals with friends or family. Outdoor enthusiasts will appreciate the proximity to parks like Hurricane City Dog Park and Quail Creek State Park for recreation opportunities. Additionally, transportation options are available with Hurricane Airport just a short drive away. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down in Hurricane.

Physicians

• Intermountain Audiology (0.5 miles)
• Hurricane Family Clinic (0.5 miles)
• Advanced Hearing and Balance Specialists (1.3 miles)
• Sheldon Moon (2.6 miles)
• Hurricane Valley Clinic Pediatrics (2.7 miles)
• Hurricane Dialysis Center (2.9 miles)
• Alternative and Preventative Medicine (15.1 miles)

Cafes

• Main Street Cafe (0.6 miles)
• River Rock Roasting Co. (0.9 miles)
• Muddy Bees Bakery (1 miles)
• Starbucks (13.9 miles)
• Beans & Brews Coffeehouse (15.1 miles)
• MeMe's Cafe (15.6 miles)
• Starbucks (15.7 miles)

Parks

• Hurricane City Dog Park (0.7 miles)
• Toquerville Park (4.9 miles)
• Quail Creek State Park (6 miles)
• Sand Hollow State Park (7.3 miles)
• Heritage Park Coral Canyon (9.9 miles)
• Sienna Hills Park (11.4 miles)
• Dog Town Dog Park (13 miles)

Restaurants

• Subway (1 miles)
• Rooster Run Cafe (1 miles)
• Costa Vida Fresh Mexican Grill (1.3 miles)
• Sonny Boy's BBQ Express (1.3 miles)
• Arby's (1.4 miles)
• Stage Coach Grille (1.5 miles)
• McDonald's (1.6 miles)

Theaters

• Coral Cliffs Cinema 8 (1.3 miles)

Pharmacies

• Lins Marketplace (1.5 miles)
• Lins Fresh Market (1.5 miles)
• Walgreens (1.6 miles)
• Hurricane Family Pharmacy (2.4 miles)
• Walmart Pharmacy (4.6 miles)
• Sav-On Pharmacy (13.9 miles)
• Albertsons Pharmacy (13.9 miles)

Transportation

• Hurricane Airport (1L8) (3.2 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (15.6 miles)

Hospitals

• Dixie Regional Health & Performance Building (16 miles)