Bella Terra St George

Pros

• The nursing staff are untrained and not responsive to the patients or their needs.
• The food is inedible and does not fit into the diet plans patients doctor prescribed.
• They also withheld medication due to not putting in the prescriptions until after the patient was fully checked in.
• The care is subpar and I do not recommend this place for anyone of any age.
• I have contacted the social worker several times about shipping his personal items to me and I would pay for the shipping.
• I have been trying to get a hold of her over this past week and she does not return my phone calls.
• Very disappointed in the way you have handled this very painful time for our family.
• All this company cares about is money not are well being.
• Some of them are very short-tempered and don't work very well with helping you getting transferred or in getting assistance.
• The rehab people who actually do the physical rehab are really good; they get a thumbs up.
• It had been remodeled and smelled good. I thought that they did a really nice job. I really liked the staff.
• They would have church group come in on Sundays, and some people came in to perform and sing for the residents.
• 95% of the people that work there are wonderful, care about residents and provide quality care.
• Their Rehab was great!
• The staff were friendly and very personable with the residents; a few in particular took to caring for my grandfather as if he was family.

Cons

• The facility is filthy and poorly managed, with untrained nursing staff who are unresponsive to patients' needs.
• Food served is inedible and does not align with patients' prescribed diet plans.
• Personal items of deceased residents have been mishandled and not returned to families in a timely manner.
• After being bought out by a new company, the facility has cut staff and decreased the quality of care significantly.
• Residents frequently receive meals that are unacceptable or inconsistent with their dietary requirements.
• Some caregivers do not perform their duties adequately, leading to residents remaining unbathed, unkempt, and uncomfortable.
• Instances of unprofessional conduct among staff members have been reported, including arguing within earshot of residents.
• The quality of food provided is poor, and there is a lack of meal choices for patients.
• Housekeeping issues persist, particularly concerning the condition of bedding.

Review

Belle Terra, formerly known as Kolob Care & Rehabilitation of St. George, has received mixed reviews from individuals who have had experiences with the facility. While some reviewers have praised certain aspects such as the caring staff and quality physical therapy services, others have expressed their dissatisfaction with the cleanliness, management, and overall care provided.

One common complaint among the negative reviews is the lack of cleanliness at Belle Terra. Multiple reviewers mentioned that the facility was unclean and smelly, particularly in regard to the bathrooms. They claimed that basic cleaning tasks were neglected and that personal hygiene for residents was not adequately maintained.

In addition to concerns about cleanliness, several reviewers criticized the nursing staff for being untrained and unresponsive to patients' needs. These individuals believed that the level of care provided was subpar and that employees were not properly trained to address medical issues or follow prescribed diet plans. There were also claims that medication was withheld due to delays in processing prescriptions.

Another issue raised by a reviewer acting as a Power of Attorney (POA) was regarding communication and responsiveness from staff members. The individual expressed frustration over attempts to retrieve personal items belonging to their deceased friend. Despite numerous attempts to contact the social worker and other staff members, they claimed to have received no response or assistance during this difficult time.

Negative feedback also touched upon changes within the facility after it was acquired by a new company called Cottonwood. Reviewers felt that this change negatively affected staffing levels, leading to a decline in quality care for residents. The focus on profit over well-being was an issue raised by one reviewer who felt that money took priority over providing proper care.

However, there were positive aspects highlighted by some reviewers as well. One reviewer commended the physical therapy staff for their excellent services while another appreciated specific team members who showed genuine care towards residents. It should be noted that any criticisms mentioned in these positive reviews were often minor compared to those expressed in negative feedback.

Regarding meals, some reviewers expressed dissatisfaction with the food options and the facility's ability to adhere to specific dietary requirements. There were complaints about meals being unavailable or not meeting personal preferences. However, one reviewer did mention that the physical rehab staff deserved praise while another appreciated the effort of certain caregivers in providing quality care.

Overall, feedback regarding Belle Terra, formerly Kolob Care & Rehabilitation of St. George, has been mixed. While positive aspects such as caring staff members and quality physical therapy services have been noted, negative reviews primarily focus on issues related to cleanliness, management, and levels of care provided. It is essential for potential residents and their families to carefully consider these reviews before making a decision about placement in this facility.

This area of St George, Utah is a well-equipped community with convenient access to essential services for seniors. There are several physicians and medical facilities nearby, including Dixie Pediatrics, Desert Ridge Neurology, and Rim Rock Orthopedics & Sports Medicine. In terms of dining options, residents can enjoy a variety of restaurants such as Viva Chicken, Olive Garden, and Chick-Fil-A. Pharmacies like CVS Pharmacy and Harmon's Pharmacy are easily accessible for medication needs. For healthcare services, St George Regional Hospital and Primary Children's Outpatient Services are within close proximity. There are also cafes like Starbucks for leisurely outings. Additionally, Vernon Worthen Park provides a serene outdoor space for relaxation and recreation. This neighborhood offers a balanced combination of healthcare facilities, dining options, and recreational amenities suitable for seniors looking to settle in a convenient location in St George.

Physicians

• Dixie Pediatrics (0.1 miles)
• Desert Ridge Neurology - Trenton Overall (0.4 miles)
• Rim Rock Orthopedics & Sports Medicine (0.4 miles)
• River Road InstaCare (0.5 miles)
• Intermountain Senior Care Services (0.5 miles)
• Hopkin Jeremy Rudd Md Dixie Regional Medical Center St George (0.5 miles)
• Kory U. Woodbury, MD (0.5 miles)

Restaurants

• Viva Chicken (0.1 miles)
• Five Guys Burgers & Fries (0.2 miles)
• Olive Garden (0.2 miles)
• Chick-Fil-A (0.2 miles)
• Golden Corral (0.3 miles)
• Red Fort Cuisine of India (0.3 miles)
• The Habit Burger Grill (0.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Intermountain Health Center Pharmacy (0.5 miles)
• Harmons Pharmacy (0.5 miles)
• Stapley Pharmacy-Dino Crossing (1.1 miles)
• Stapley Pharmacy (1.3 miles)
• Health Mart Pharmacy (1.3 miles)
• Fusion Pharmacy (1.4 miles)

Hospitals

• St George Regional Hospital Imaging (0.3 miles)
• Primary Children's Outpatient Services - St George (0.4 miles)
• St George Regional Hospital Women's Center (0.6 miles)
• Intermountain Behavioral Access Center - St George Regional Hospital (0.6 miles)
• Dixie Regional Health & Performance Building (0.6 miles)
• Dixie Regional Medical Center (1 miles)
• Dixie Regional Medical Center Women's Center (1.1 miles)

Cafes

• Starbucks (0.5 miles)
• Beans & Brews Coffeehouse (1.3 miles)
• Dutch Bros Coffee (1.3 miles)
• Bear Paw Coffee Co. (1.4 miles)

Parks

• Vernon Worthen Park (1 miles)