Thatcher Brook Rehabilitation & Care Center

Pros

• The staff at Thatcher Brook consistently provided excellent care and support to patients during their recovery.
• Patients appreciated the clean, spacious, and well-maintained rooms with ample natural light.
• The rehabilitation services offered, including physical and occupational therapy, were highly effective in helping patients regain strength and mobility.
• Many family members noted the quality of food served, highlighting that meals were made from scratch and enjoyed by the residents.
• The administration was praised for being approachable and responsive to families' concerns, creating a welcoming environment.
• Patients reported feeling respected and valued, often referring to the staff's caring demeanor as making them feel like "RockStars."
• The facility was commended for its ongoing updates and improvements aimed at enhancing patient comfort and care.
• Multiple reviews emphasized the positive experiences with specialized services, such as pool therapy, which contributed to successful rehabilitation efforts.

Cons

• The facility has a persistent unpleasant smell that greets visitors upon arrival.
• The nurses' aides appear untrained and lack the physical ability to perform their jobs effectively.
• Patients have been left unattended for extended periods, including being stranded in a hoyer lift and on dirty bedpans.
• There are issues with meal management, leading to missed meals and allergies being overlooked despite documentation.
• The director of nursing is described as rude towards patients and their families.
• Despite cleanliness, the food served is not impressive, with specific complaints about its quality, such as tough pork chops.
• Patients with dementia or other debilitating conditions may not receive adequate care.
• The overall care provided in the facility is deemed awful, leading to concerns about moving loved ones elsewhere for better treatment.

Review

Thatcher Brook Rehabilitation Care Center has garnered a wide array of reviews reflecting diverse experiences from families and patients who have utilized its services for recovery following surgeries or illnesses. Most notably, many individuals praise the facility's attentive staff and the quality of care provided. Reviewers commend the commitment of nurses and aides who consistently monitor their loved ones and demonstrate kindness—characteristics that have significantly eased the recovery process. For instance, one reviewer described how their father received excellent rehabilitation after hip replacement surgery, citing consistent monitoring that included moving him closer to the nurse station due to his restlessness. Such personalized attention, they noted, played a crucial role in his speedy recovery.

The facility’s environment has been highlighted as warm and welcoming. A family member reflecting on their mother’s stay at Thatcher Brook stated that despite her initial reluctance to be there following pneumonia, she grew fond of her surroundings over time. The bright, spacious rooms filled with natural light left a lasting impression on both her and her family. Moreover, the in-house dining experience was particularly lauded; meals were made from scratch and tailored even for picky eaters like their mother. The desserts became a highlight for her, showcasing the kitchen’s dedication to providing enjoyable food—a sentiment echoed by another reviewer who appreciated the quality of meals served during their stay.

The physical therapy program has also received positive feedback across several reviews. Many individuals expressed satisfaction with how therapists tailored sessions according to patient needs or preferences. One family noted how Ryan, their relative's physical therapist, would even bring equipment to her room while allowing her to watch her favorite shows during rehab sessions when she initially lacked strength for gym workouts. This ability to personalize care fosters an environment where patients feel valued and supported in their recovery journey.

However, not all reviews reflect such positive experiences at Thatcher Brook Rehabilitation Care Center. Some families shared distressing accounts about inadequate care for relatives suffering from more severe health conditions such as dementia or Parkinson's disease. One particularly troubling review recounted an experience involving neglectful practices that left a patient cold and unattended in dangerous conditions. Instances were reported where patients were left waiting excessively without assistance, or meals were missed entirely—issues suggesting systemic failures within certain aspects of care delivery at the facility.

Within these critical perspectives arose concerns about staffing proficiency and overall management responsiveness under pressure. Reports of rude interactions with nursing management contrasted sharply with other reviewers' praise for individual staff members who demonstrated compassion and commitment. One reviewer felt compelled to express dissatisfaction with how issues raised about patient care were often met dismissively rather than proactively addressed by higher management personnel like the director of nursing.

In contrast to these negative experiences, some families expressed heartfelt gratitude toward specific staff members who made substantial contributions towards improving residents' quality of life during their stays—like transport drivers known for their compassion during visits or delivered services contributing positively toward patients' morale amid challenging circumstances.

Ultimately, Thatcher Brook Rehabilitation Care Center is portrayed as a facility marked by both exemplary moments along with significant areas needing improvement in patient care consistency—to ensure every resident receives respectful attention aligned with effective rehabilitation strategies vital for successful recoveries post-hospitalization.

Pharmacies

• West Gordon Pharmacy (0.8 miles)
• Good Neighbor Pharmacy (1.2 miles)
• Davis Pharmacy (1.3 miles)
• Davis Drug (1.3 miles)
• Oakstead Infusion Vital Care (1.3 miles)
• Smith's Food & Drug (1.4 miles)
• Kent's Market (1.5 miles)

Physicians

• Lisa Stephens, PA-C | Utah Family Medicine | Urgent Care (0.8 miles)
• D. Carl Christensen, FNP (0.8 miles)
• C. Rohn Rigby M.D. (0.8 miles)
• Davis Family Physicians West (0.8 miles)
• Kings Medical Imaging (0.9 miles)
• Solstice (1 miles)
• Bryant Lowell Johnson, DO (1.2 miles)

Restaurants

• Little Caesars Pizza (0.9 miles)
• McDonald's (1 miles)
• Crown Burgers Restaurant (1 miles)
• McDonald's (1.4 miles)
• Cracker Barrel (1.6 miles)
• Applebee's (1.8 miles)
• Holy Smoke BBQ and Grill (1.9 miles)

Hospitals

• Tanner Clinic (1.2 miles)
• Argyle Dental Sleep and TMJ (2.8 miles)
• Intermountain Layton Hospital (3.3 miles)
• Layton Hospital Emergency Services (3.3 miles)
• HCA Farr West and Mountain Division (4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Theaters

• Tinseltown USA (2.1 miles)

Parks

• Jensen Nature Park (2.2 miles)
• Layton Commons Park (3.1 miles)
• Andy Adams Park (4.4 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (2.8 miles)
• Starbucks (4.6 miles)