Heritage Plaza Nursing Ctr

Pros

• The facility is by far the best.
• The staff keeps residents updated constantly.
• The facility is fully staffed with caring individuals who show they enjoy their jobs.
• The staff are dedicated and kind.
• Heritage is a great place to be if you want great care.
• The rehab program was great, and Aries provided strong support to help the person go home with home health care services.
• The staff showed great care for the reviewer's husband.
• Music and a Message with the folks at Heritage Plaza was an uplifting, joyful experience.
• The nursing staff are very polite and the aides are very nice; the overall care is wonderful.
• Laura and Belinda were amazing to deal with and extremely knowledgeable.

Cons

• They described the facility as a horrible place they would never trust with a loved one.
• They called it the most disgusting place they had ever been, noting poor showers, a strong urine/poop smell, and residents left without adequate care.
• They stated the nurses were absolutely rude, arguing over who would help and often on their phones.
• They criticized the administrator as horrible, watching misconduct and laughing with staff instead of correcting it.
• They asserted the facility is grossly understaffed to cut costs, with doctors having a monopoly and delivering minimal care.
• They noted damaged rooms and furniture, and that non-mobile residents receive the worst care and stay in bed for long periods.
• They suggested state inspectors may be corrupt and that the owners own several nursing homes, implying cover-ups.

Review

The collection of reviews paints a picture of a Texarkana nursing facility that evokes radically different experiences from different visitors. On one hand, there are voices that glow with gratitude and praise, describing the place as a beacon of care in a landscape that's often difficult for families to navigate. On the other hand, there are strongly negative accounts that condemn the facility as dirty, understaffed, and poorly managed, with residents left without basic necessities and families left distressed. Taken together, the reviews reveal a complex, uneven truth about life inside this particular care setting.

Several reviewers frame the facility as among the best they've encountered. One person notes that after visiting other nursing facilities over the past two years, this one stands out as the BEST, thanks to constant updates from the staff and a sense that the facility is fully staffed with caring, knowledgeable, and patient people. Families describe CNAs, nurses, and administrators as top-notch, consistently showing that they enjoy their work while taking good care of residents. A recurring theme is the impression that the administrator, Belinda, stays on the floor to supervise and ensure residents are cared for, a detail that many families see as a reassurance of hands-on leadership. The sentiment extends beyond individual interactions: reviewers report that the rehab program can be effective, with therapists like Aries helping to set up home health care after discharge, and that the staff radiates dedication and kindness. Several comments celebrate specific positive moments - music and messages that uplift residents, and care experiences that leave families feeling grateful for the compassion shown, especially in difficult times such as a loved one's passing, when staff offered transportation to services and support for families.

Other reviewers reinforce this favorable view by pointing to the personal touch of office staff as well. One reviewer singles out Laura and Belinda as amazing to deal with, noting that even when circumstances prevented their mother from moving in, the process was handled with knowledge and kindness. There is also a sense that this facility can be a reliable partner in care, with residents and families expressing confidence that their loved ones are in capable hands. In short, the positive feedback centers on responsive staff, active engagement from leadership on the floor, effective rehabilitation services, and meaningful acts of support for families during both routine and emotional moments.

Yet the other side of the coin is sharp and disturbing. A number of reviews condemn the same facility as the most disgusting place they've experienced. The complaints are specific and concrete: infrequent showers for a mother in care, pervasive odors of urine and waste at the entrance, and nurses who appear rude, argue over who should respond to calls for help, and spend time on their phones instead of assisting residents. Families describe a culture where staff laughs with each other rather than helping residents, and where management seems indifferent to complaints. The administrator is criticized for being disengaged, walking around in high heels and not addressing problematic behavior, with some reviewers stating that families feel ignored and never spoken to during visits. The tone in these accounts is urgent and urgent: they talk about a lack of activities, a silent environment with residents parked in wheelchairs away from one another, and a sense that nothing is being done to improve the quality of life for those who cannot advocate for themselves.

The negative descriptions extend beyond day-to-day care to questions of governance and accountability. A number of reviewers allege systemic issues: chronic understaffing driven by cost-cutting, a practice allegedly intended to boost profits at the expense of care. They accuse the doctors in use at the facility of having a regional monopoly and delivering minimal care, while some parts of the building are described as damaged or poorly maintained. There are suspicions raised about state inspectors and outside oversight, with troubling insinuations that inspectors may be compromised and owners operate multiple nursing homes in the area. In these accounts, the facility's leadership is portrayed as detached from the day-to-day realities of residents, with a culture that prioritizes overhead and profits over basic comfort and patient dignity.

Despite the grim portraits, there are also moments of accountability and responsiveness highlighted by a few reviewers. One account notes that an employee named Tera listened to concerns and actively worked to resolve issues, signaling that problems can be addressed when staff take initiative. The same thread is echoed in comments praising the dedicated staff and the willingness of some administrators to engage constructively with families. This suggests that while problems exist, there are individuals within the organization who strive to make things better and are capable of turning a concerning situation toward a more positive outcome.

Taking all of these voices together, the facility emerges as a place of significant contrast. For some families, it is a source of relief and confidence - an environment where care is thorough, staff is accessible, and loved ones receive the attentiveness they hope for. For others, it is a place of fear and frustration, where basic comforts are neglected, noise and activity are lacking, and concerns about management and accountability run deep. The frequency and intensity of these conflicting experiences imply that the reality inside the facility can swing dramatically depending on who is present on a given day, which unit a resident is in, and how engaged and proactive the staff and leadership happen to be at that moment.

If you're evaluating this facility, the reviews suggest a practical approach: visit with a critical eye, observe how staff interact with residents, ask to meet the leadership, and request a clear outline of staffing levels and activities for the day. Look for consistency - are residents regularly assisted, are showers and hygiene addressed promptly, and is the environment kept clean and welcoming? It's also worth engaging with both frontline caregivers and administrative staff to gauge whether concerns get resolved and whether there is a tangible commitment to both resident well-being and family communication. In short, the place presents real opportunities for excellent care when the right people are on duty, but it also carries serious red flags that families should carefully weigh before making a decision.

This part of Texarkana, Texas, offers convenient access to various amenities and services that cater to seniors' needs. With transportation options like Megabus, Enterprise Rent-A-Car, and U-Haul nearby, getting around town is easy. There are also several healthcare providers in the area, including Rush Family Health Care MD PA and The Eye Guys, ensuring quality medical care. For leisure activities, residents can enjoy the Kylee Sullivan Dog Park, Spring Lake Park Splash Pad, and nearby cafes like Starbucks and Urban Tea Town. Additionally, there are pharmacies like Walgreens and Walmart Pharmacy for easily accessible medication needs. Places of worship such as Northside Assembly Of God Church and Faith Assembly Of God provide spiritual support within the community. Overall, this part of Texarkana offers a mix of practicality and recreation for seniors looking to settle in a welcoming neighborhood.

Transportation

• Megabus Texarkana Stop (0.4 miles)
• Enterprise Rent-A-Car (1.3 miles)
• Idealease Of Texarkana (1.5 miles)
• U-Haul Neighborhood Dealer (1.6 miles)

Restaurants

• Wendy's (0.4 miles)
• Popeyes Louisiana Kitchen (0.4 miles)
• McDonald's (0.5 miles)
• Denny's (0.5 miles)
• Taco Tico (0.5 miles)
• Whataburger (0.5 miles)
• Wingstop (0.6 miles)

Physicians

• Rush Family Health Care Md Pa (0.5 miles)
• Schilling Patricia-B Pediatrics (0.6 miles)
• The Eye Guys (0.6 miles)
• Fowler Eye Care (0.8 miles)
• The ENT Group - Texarkana Allergy & Sinus (0.8 miles)
• Ent Group (0.8 miles)
• Howry Lisa K - Ent Group (0.9 miles)

Parks

• Kylee Sullivan Dog Park (0.5 miles)
• Spring Lake Park Splash Pad (0.6 miles)

Cafes

• Starbucks (0.6 miles)
• Urban Tea Town (1.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• Artex Medical (0.9 miles)
• Red River Pharmacy Services (1.6 miles)
• Health Care Center Pharmacy (1.6 miles)
• Artex Medical & Specialty (2 miles)

Hospitals

• Northeast Texas Surgical Center (0.9 miles)
• Riverview Behavioral Health (1 miles)
• Living Hope Hospital of Texarkana (1 miles)
• Wadley Regional Medical Center (1.5 miles)

Places of Worship

• Brentwood Outreach (1.2 miles)
• Northside Assembly Of God Church (1.4 miles)
• Southern Baptist Convention (1.5 miles)
• Faith Assembly Of God (1.7 miles)
• Twin City Church Of God (1.7 miles)
• Landmark Pentecostal Church (1.7 miles)
• New Beginnings Christian Fellowship (1.8 miles)