Heritage Plaza Nursing Center

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  • Interior

    A hospital room featuring a bed and sink, designed for patient care.

  • Decor

    A modern conference room featuring a wooden table, blue chairs, and tasteful decor.

  • Living Room

    A cozy living room with green sofas and chairs, wooden tables, large windows, and decorative plants.

  • Building

    A charming residential building with a landscaped front yard and elegant architectural details.

  • Architecture

    A charming house with a brick facade and neatly maintained front yard.

  • Windows

    A well-lit patient room featuring two hospital beds, a window with blue curtains, and decorative artwork on the wall.

  • Dining

    A cozy living space featuring a grand piano, a dining area with wooden chairs, and plenty of natural light from large windows.

  • Artwork

    A cozy corner featuring coffee-themed decor, a floral arrangement, and stylish baskets.

  • Seating Area

    A spacious and inviting lobby area featuring comfortable seating and decorative elements.

  • Exercise Equipment

    A well-equipped rehabilitation gym featuring various exercise machines and tools for physical therapy.

  • Healthcare

    Sign for Heritage Plaza Nursing Center indicating the location and services offered.

  • Rehabilitation

    A physical therapy room featuring parallel bars and rehabilitation equipment.

  • Indoor Lighting

    A cozy dining area featuring red tables and comfortable chairs, illuminated by natural light from the window.

Heritage Plaza Nursing Center

600 West 52Nd Street, Texarkana, TX 75501

For more information about senior living options: (844) 490-3973

3.8 from 27 reviews
5 stars
18
4 stars
1
3 stars
0
2 stars
1
1 stars
7

Skilled Nursing Facility

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    Overall Review of Heritage Plaza Nursing Center

    Pros

    • pro Staff are dedicated and kind.
    • pro This facility has been great.
    • pro The rehab program was great!
    • pro Aries was a great support and helped me get setup to go home with home health care services.
    • pro Heritage is a great place to be if you want great care!
    • pro The residents are beautiful and sing wonderfully.
    • pro The staff prove they are some of the best and friendly, too.
    • pro Music and a Message with the folks at Heritage Plaza was an uplifting, joyful experience.

    Cons

    • pro The reviewer states it is the most disgusting place they have ever been.
    • pro Their mother hardly ever received a shower there.
    • pro Upon entering, there is a constant smell of urine and feces.
    • pro The nurses are absolutely rude and argue over who will help instead of assisting.
    • pro The staff sit on their phones and do nothing, sometimes laughing at residents who cannot help themselves.
    • pro The administrator is described as just as bad, watching the nurses' behavior and doing nothing, even laughing with them.
    • pro Families are never spoken to by the facility.
    • pro Holiday family events are stopped before they are over.
    • pro It is described as one of the worst places to place a loved one.
    • pro The facility is understaffed to keep overhead costs low and increase profits.
    • pro The doctors used have a monopoly on the area and offer as little care as possible.
    • pro Some rooms and furniture are damaged in parts of the facility.

    Review

    The collection of reviews paints a portrait of a facility that elicits very mixed reactions from those who have interacted with it. On some days, visitors walk away with a sense of warmth, reassurance, and gratitude, while on other days they leave convinced that the place is deeply troubled. A recurring image in the positive accounts is one of constant communication, attentive staffing, and a management team that appears to be engaged on the floor. In contrast, the negative notes emphasize neglect, odor, rude behavior, and concerns about understaffing and management decisions that seem to prioritize cost control over patient well?being.

    Several reviewers describe experiences where the facility felt like a well?run operation with plenty of staff and good leadership. One person hails the staff as "fully staffed with caring individuals who show they enjoy their jobs" and notes that they are "former and knowledgeable and patient." This perspective is echoed by others who say the entire team - from CNAs to nurses to administrative staff - goes above and beyond, making them feel that their loved one is in capable, compassionate hands. Belinda, identified as the administrator in multiple comments, is praised for staying on the floor and ensuring residents are looked after, with some reviewers explicitly stating they would highly recommend the place because of her leadership. The sentiment that staff members are dedicated, kind, and consistently communicative recurs in several positive posts, including appreciation for the admin office staff and for specific caregivers who helped with discharge planning or family support.

    The positive notes also extend to the rehabilitation program and specific staff who helped residents regain independence. Reviewers describe a rehab experience that was effective and supportive, with therapists and coordinators helping residents set up home health care services after discharge. Aries is singled out by one reviewer as a particularly supportive figure who helped arrange home health care services, underscoring that the facility can provide a pathway back to home life with appropriate support. Beyond clinical care, there are mentions of uplifting experiences - such as musical events that brought joy to residents and were described as heartwarming and well?received by both residents and their families. In these accounts, the care environment feels not just professionally competent but also personally fulfilling for residents and their loved ones.

    There is also a thread of personal interactions that left a strong impression: reviewers speak about reception to families during difficult moments, such as the day a loved one passed away. One reviewer notes the staff's kindness in providing time and space for family members and even assisting with related arrangements, which left them feeling supported during a painful time. A few reviews focus on positive experiences with office staff, highlighting professional and courteous service from individuals like Laura and Belinda, even when plans did not ultimately come to fruition for a given resident. Overall, these stories convey a sense of care that extends beyond medical treatment to include emotional and logistical support for families.

    Yet the other side of the coin is equally forceful. Several reviewers label the facility as one of the worst places they have encountered. They describe a scene of neglect and disorganization: residents left in wheelchairs without activities or stimulation, quiet corridors, and nurses who appear disengaged, often sitting and talking with little visible effort to respond to calls for help. Odors and inadequate showers are cited in particularly negative reviews, as well as rude or dismissive behavior from staff and a perception that administrators tolerate or even participate in problematic conduct. One reviewer, in blunt terms, calls the environment the most disgusting they have seen and accuses staff of arguing over who should help and of laughing at residents who can't advocate for themselves. Others recount a lack of communication with families, poorly timed or canceled family events, and a general sense that residents were not being treated with the respect and attention they deserved.

    A substantial portion of the negative observations centers on leadership and staffing levels. Several comments assert that the facility is understaffed or operated with an eye toward profits rather than patient care. There are pointed accusations that doctors used by the facility have a monopoly in the area and that the care provided to non?mobile residents is particularly poor because they rely on staff who may be physically unable to lift and reposition patients. Some reviewers accuse inspectors of being complicit or of insufficiently addressing recurring problems, suggesting a broader system of oversight that might be compromised. The language is strong, with references to coverups of poor practices and a fear that owners own multiple nursing homes in the region, which to some readers implies a conflict of interest or a lack of accountability.

    Taken together, the reviews present a facility that can feel like two very different places depending on who you are, where you are, and when you visit. For some families, the place is a beacon of care, staffing, and compassionate administration, with a supportive rehab program and meaningful patient experiences. For others, it is a troubling environment marked by inadequate staffing, unpleasant conditions, and management practices that raise serious concerns about the safety and dignity of residents. The contrast between the glowing testimonials and the stark condemnations is sharp, indicating that individual experiences may vary widely and that perceptions of quality can be highly personal and situational.

    If you're considering this facility for a loved one, these reviews suggest a careful, nuanced approach. Potential residents and families might want to visit at different times of day to observe staff interactions, talk directly with administrators and front?line caregivers, and ask pointed questions about staffing levels, shower and hygiene routines, activity programming, and the facility's approach to family communication. As with many long?term care settings, experiences appear to range from highly positive to deeply negative, underscoring the importance of firsthand observation and candid conversations with multiple staff members and current residents before making a decision.

    Features

    Housing

    • 95 resident community capacity 95 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Texarkana Regional-Webb (4 miles away) Texarkana Regional-Webb (4 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Heritage Plaza Nursing Center in Texarkana, TX is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and enriching lifestyle for seniors, ensuring they receive the assistance they require while maintaining their independence.

    Residents at Heritage Plaza have access to various amenities that enhance their daily living experience. These amenities include a beauty salon for grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished living space. The community also features a dining room with restaurant-style dining where residents can enjoy delicious meals prepared by the skilled kitchen staff. Additionally, there is a gaming room, small library, and outdoor space where residents can engage in recreational activities.

    The care services provided at Heritage Plaza ensure that residents receive the support they need to thrive. With 24-hour call system and supervision, assistance with daily living activities such as bathing and dressing is readily available. The community also offers medication management to ensure proper administration of medications. A mental wellness program is in place to address the emotional well-being of residents.

    Heritage Plaza understands the importance of diet and nutrition, offering specialized meal options such as diabetes diets and accommodating special dietary restrictions. The community coordinates transportation arrangements for non-medical purposes as well as transportation to doctor's appointments.

    Residents at Heritage Plaza are not only well-cared for but are also offered engaging activities to keep them active and stimulated. Planned day trips and resident-run activities provide an opportunity for social interaction and exploration. Fitness programs help promote physical health while scheduled daily activities cater to individual preferences.

    Located in Texarkana, TX, Heritage Plaza benefits from its proximity to various amenities outside the community. Two cafes, two parks, ten pharmacies, twenty-six physicians' offices, thirty-six restaurants, four transportation options, sixteen places of worship, and four hospitals are all conveniently located nearby.

    In summary, Heritage Plaza Nursing Center in Texarkana, TX is an exceptional assisted living community that prioritizes the well-being and independence of its residents. With a comprehensive range of amenities, care services, and convenient access to nearby amenities, Heritage Plaza provides a fulfilling lifestyle for seniors.

    Nearby Places of Interest

    Transportation

    • Megabus Texarkana Stop (0.4 miles)
    • Enterprise Rent-A-Car (1.3 miles)
    • Idealease Of Texarkana (1.5 miles)
    • U-Haul Neighborhood Dealer (1.6 miles)

    Restaurants

    • Wendy's (0.4 miles)
    • Popeyes Louisiana Kitchen (0.4 miles)
    • McDonald's (0.5 miles)
    • Denny's (0.5 miles)
    • Taco Tico (0.5 miles)
    • Whataburger (0.5 miles)
    • Wingstop (0.6 miles)

    Physicians

    • Rush Family Health Care Md Pa (0.5 miles)
    • Schilling Patricia-B Pediatrics (0.6 miles)
    • The Eye Guys (0.6 miles)
    • Fowler Eye Care (0.8 miles)
    • The ENT Group - Texarkana Allergy & Sinus (0.8 miles)
    • Ent Group (0.8 miles)
    • Howry Lisa K - Ent Group (0.9 miles)

    Parks

    • Kylee Sullivan Dog Park (0.5 miles)
    • Spring Lake Park Splash Pad (0.6 miles)

    Cafes

    • Starbucks (0.6 miles)
    • Urban Tea Town (1.2 miles)

    Pharmacies

    • Walgreens (0.7 miles)
    • CVS Pharmacy (0.7 miles)
    • Walmart Pharmacy (0.7 miles)
    • Artex Medical (0.9 miles)
    • Red River Pharmacy Services (1.6 miles)
    • Health Care Center Pharmacy (1.6 miles)
    • Artex Medical & Specialty (2 miles)

    Hospitals

    • Northeast Texas Surgical Center (0.9 miles)
    • Riverview Behavioral Health (1 miles)
    • Living Hope Hospital of Texarkana (1 miles)
    • Wadley Regional Medical Center (1.5 miles)

    Places of Worship

    • Brentwood Outreach (1.2 miles)
    • Northside Assembly Of God Church (1.4 miles)
    • Southern Baptist Convention (1.5 miles)
    • Faith Assembly Of God (1.7 miles)
    • Twin City Church Of God (1.7 miles)
    • Landmark Pentecostal Church (1.7 miles)
    • New Beginnings Christian Fellowship (1.8 miles)

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