512 Draper Drive, Temple, TX 76504
For more information about senior living options: (844) 490-3973
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The facility is fantastic and takes excellent care of its patients. The rehab team is very thorough. The staff are extremely friendly and regularly organize fun community activities for residents. The reviewer would place their parents in this facility again. All staff are friendly and accommodating; Cheney is consistently attentive and accessible. The nursing staff is attentive to patient, resident, and family needs, and the activities department provides engaging options. The rehab-to-home program is successful, and patients who return home provide positive feedback. Caraday Western Hills provides exceptional nursing care and a warm, welcoming environment; staff go above and beyond to ensure residents feel comfortable, valued, and engaged. They prioritize both physical and emotional well-being through personalized care plans and meaningful activities. The team is professional, attentive, and genuinely compassionate. There are always activities that keep residents engaged and bring joy. The facility feels like a family; staff go out of their way to create a warm, welcoming environment.
The reviewer claims the facility treated their grandmother horribly and suspects a staff member stole her clothes, describing the place as run-down. They state residents were left in urine overnight and not checked on despite calling a nurse. They criticize the administrator as unorganized, noting a long delay (over seven weeks) to restore internet access for patients. They warn that most staff will be leaving or likely getting fired, implying instability. They allege the administrator is unhygienic and insincere, posing for public photos but showing little genuine interaction with patients. They recount a deaf resident who cannot communicate due to no Sign Language, with call lights turned off and the resident left sitting in urine. They describe the night shift nurse as rude and messy, and say nurses refuse to give their names or be accountable. They suggest calling 911 and filing charges for negligence if a family member experiences mistreatment. They call TERVOR the worst, noting no eye contact and increasing turnover among housekeeping staff. They label the administration awful and do not recommend the facility.Western Hills Nursing and Rehabilitation is a place that has sparked a surprisingly wide range of experiences among residents, families, and visitors. Some people sing its praises with warmth and gratitude, while others describe troubling care gaps, poor communication, and management concerns. What comes through clearly in the feedback is a community that can feel like two different facilities depending on who you ask, which wing you visit, or which staff member is on shift.
A number of reviews paint a bleak picture of neglect and mistreatment. Families recount troubling incidents such as a grandmother being treated horribly, clothing going missing, and concerns that belongings could be stolen. Several accounts describe residents left in their own urine, with call lights ignored or turned off, especially at night. One reviewer points to a deaf family member who must rely on written notes because no Sign Language is available for communication, leaving him unable to express basic needs and dignity. The lament is not only about care, but about basic respect and timely attention - claims that loved ones aren't checked on or aided as they should be, and that some staff members are unresponsive or even unaccountable for their actions. A caller mentions an administrator who took seven weeks to restore internet access for patients, suggesting a broader pattern of disorganization and low priority given to patient comfort and connectivity. There are also harsher characterizations of leadership and hygiene, with accusations that staff morale is low and that public appearances during events don't reflect day-to-day patient interaction.
Within these criticisms, there are pointed portraits of specific individuals and roles. For instance, "the administrator" is repeatedly cited in negative terms in some reviews, while another reviewer praises Trevor Martin for returning calls promptly and taking care of needs even after discharge, illustrating the personal nature of these experiences. A separate account highlights a night-shift nurse as rude and messy, and notes that nurses sometimes refuse to give their names or take responsibility for actions. A review even condemns a manager's demeanor with descriptors that cut to the heart of daily operations: alleged turnover among housekeeping supervisors, and a sense that staff morale across teams reflects broader administrative issues. One reader explicitly urges families to consider emergency avenues like 911 in cases of negligence, signaling deep frustration with perceived systemic problems rather than isolated incidents.
Yet the picture is not uniformly dark. A sizeable cluster of testimonials sing the facility's virtues with the same intensity some critics reserve for the negatives. Several reviewers insist that the rehab team is thorough and highly skilled, with care teams described as attentive, kind, and professional. The atmosphere in many of these accounts is described as welcoming and warm, with staff who make residents feel valued and engaged. Families note that activities are plentiful, creative, and educational, and announce that the rehab-to-home program is successful for those who return home. One positive voice emphasizes how staff remember names, are quick to respond to questions, and maintain a high level of accessibility, painting a picture of a facility that truly prioritizes patient and family needs.
Other accounts amplify the positive experiences, portraying Western Hills as a place that truly feels like family. Residents and families alike describe rooms as pleasant, meals as nutritious, and daily services like laundry and housekeeping as well-managed. Statements from long-term residents and their loved ones highlight the care they receive as consistently compassionate and professional. The praise extends to the administration in some cases, with residents emphasizing that leadership is involved and supportive behind the scenes, and that services - from daily cleanings to rehabilitation - are delivered with careful attention to patient well-being. A stroke survivor's testimony highlights not only the medical care but the emotional support that helps provide safety and security, reinforcing the sense that for some people, Western Hills offers a steady path to recovery and stabilization.
In the chorus of reviews, there are recognizably divergent notes about specific staff and leadership. A critic laments "TERVOR" as the worst, accusing him of lacking eye contact and treating housekeeping poorly, with multiple supervisors having left the department in the past six months. That strand of feedback stands in stark contrast to other comments praising front-office staff, such as a receptionist who greeted visitors with a smile and a culture where staff remembered families by name and were quick to respond to questions. The spectrum also includes strong endorsements of particular individuals who are regularly described as reliable, caring, and highly engaged - be it a front desk presence, a rehab team member, or an administrator who delivers on promised follow-ups before discharge. The same facility can, in different voices, be described as both a place of genuine compassion and a setting where accountability and communication gaps cause serious frustration.
Taken as a whole, Western Hills Nursing and Rehabilitation emerges as a facility where experiences vary dramatically by person, shift, and moment in time. For some residents and families, it is a loving, engaging environment with strong clinical care, vibrant activities, and a sense of community that makes them confident in recommending the place to others. For others, it is a source of serious concern: allegations of neglect, poor hygiene, communication barriers, and perceived mismanagement that merit outside oversight and careful consideration. For anyone evaluating this facility, the message across these reviews is clear: spend time there, talk directly to staff across different departments, observe the interactions between caregivers and residents, and listen to multiple voices in order to form a complete picture that aligns with your loved one's needs and expectations.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Senior Care of Western Hills in Temple, TX is an assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents. The community prides itself on providing a comfortable and convenient living environment for seniors.
Amenities at Senior Care of Western Hills include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms for each resident's convenience and privacy, restaurant-style dining for delicious and nutritious meals, a small library for reading enthusiasts, telephone access to stay connected with loved ones, transportation arrangement (non-medical), transportation to doctors' appointments for easy access to healthcare services when needed, wellness center facilities for promoting physical health and wellbeing, and Wi-Fi/high-speed internet connectivity for staying connected online.
Care services provided at Senior Care of Western Hills include 24-hour call systems to ensure round-the-clock support and assistance as needed by the residents. The community offers 24-hour supervision to ensure the safety and security of all residents. Trained caregivers are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Special attention is given to individuals with diabetes through specialized meal plans. Meal preparation and service are provided by the staff. Medication management is also offered to ensure that medications are taken properly and on time. Mental wellness programs cater to the emotional wellbeing of the residents. Any special dietary restrictions are accommodated by the dining services team.
Senior Care of Western Hills also places importance on social engagement and provides various activities designed to promote overall wellness. Concierge services are available to assist residents with their needs and preferences. Fitness programs help residents maintain physical health through regular exercise. Planned day trips offer opportunities for exploration and entertainment outside the community. Resident-run activities encourage social interaction and give residents a sense of involvement and purpose. Scheduled daily activities ensure that there is always something interesting and engaging for everyone to participate in.
The community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures easy access to necessary services and entertainment options for the residents.
Overall, Senior Care of Western Hills offers a comprehensive range of amenities and care services to ensure that seniors can enjoy a comfortable and fulfilling lifestyle while receiving the support they need.
Senior Care Of Western Hills is located at 512 Draper Drive, Temple, TX 76504 in Bell County, Texas
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