Overall Review of Visiting Angels - Temple, TX
common
40 reviews mention this
Caregivers and office feel supportive
Residents and families describe the staff as caring, attentive, and responsive.
Many reviewers emphasize that the caregivers and office team show up with kindness and attentiveness, and that communication helps reduce worries. Several accounts mention specific caregivers being patient, supportive, and âon top ofâ needs, including helping with daily care and keeping family members informed. A number of reviewers also highlight that the staff listens to concerns and follows through with whatâs asked.
common
10 reviews mention this
Responsive scheduling and availability
Reviewers often mention quick responses and flexibility when schedules change.
Reviewers describe the agency as dependable when needs arise and flexible as situations evolve. Multiple reviews say the office can be reached any time and that support is available around emergencies or weekend situations. Several families also mention being able to adjust the schedule without major hassle, with caregivers arriving on time.
common
6 reviews mention this
Care includes companionship and meals
Reviews describe day-to-day help that goes beyond tasks, including companionship and meal support.
Some reviewers say their loved ones enjoyed spending time with caregivers and treated them like friends, which helped quality of life. Others mention help with planning and preparing meals, and a general focus on supporting comfort and recovery. A few reviews also describe caregivers assisting with personal daily care needs and being involved in care coordination when health issues come up.
caveat
2 reviews mention this
One serious complaint about an aide
A small number of reviewers report a very negative experience with a specific aide.
Two reviews raise major concerns, including allegations about an aideâs actions in a home setting and the need to warn others not to hire the provider. One of these reviewers also says the aide was fired, but remains dissatisfied with how the situation was handled. Elsewhere, many other reviews are positive, but these complaints are the main recurring negative theme.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.