Twin Lakes Care Ctr in San Augustine, TX

Pros

• The nurses, aides, and staff are amazing.
• They always keep families informed and go above and beyond in their level of care.
• The administration and offices are friendly and really good at their jobs.
• They truly care and know how to treat people, and the atmosphere separates them from other facilities.
• The care by the whole staff is outstanding, with compassion, dignity, and respect.
• Twin Lakes is a clean, friendly, and family-oriented facility with long-term staff.
• The memory care staff are attentive, and the memory care environment positively supports residents and families.

Cons

• The facility provided poor care to the resident's grandmother.
• The staff did not treat her properly.
• The facility caused power-related issues for her.
• One of the nurses did not help her grandmother.
• The food was horrible.
• Trevor was lazy, rude, and unprofessional when answering a call.

Review

Twin Lakes Care Center in San Augustine, TX is best suited for families that prize a clean, welcoming, family-oriented atmosphere with stable, long-tenured staff and a clearly organized memory care program. The community's memory care wing is repeatedly praised as a distinct, calmer environment that reduces stress for residents and provides targeted attention for families. Administration is described as approachable and capable, guiding transitions smoothly from admission through benefits and billing. For households seeking reliability, consistent communication, and peace of mind - even if it means traveling a bit farther - Twin Lakes stands out as a practical, steady choice.

Those who should consider alternatives are families prioritizing flawless, always-on bedside responsiveness or proximity to home. A few reviews flag spots of uneven care and communication lapses, including instances where a caregiver did not assist promptly or where staff guidance conflicted in daily routines. There are also concerns about some staff interactions and a lapse in courtesy or responsiveness, as well as occasional questions about meal quality. Prospective buyers should weigh the likelihood of such pockets of inconsistency against the community's overall strengths, and especially weigh proximity and unit-to-unit consistency when the resident's needs are highly time-sensitive.

The strongest pro - the combination of a clean facility with a genuinely caring staff - offsets many concerns because it translates into dependable day-to-day life for residents and transparent engagement for families. The memory care hallway, separate from other units, is repeatedly credited with improving safety, reducing agitation, and providing a more dignified environment for residents with cognitive challenges. Long-tenured employees and a helpful administrative team generate a sense of continuity and trust that tends to dampen fears about transitions. In rehab and short-term stays, care is described as compassionate and respectful, reinforcing the notion that the team can adapt to varied needs without sacrificing basic dignity or attention.

Still, the not-insignificant number of specific negative anecdotes cannot be ignored. Isolated lapses - such as delays in assistance or inconsistent daily guidance - underline that staffing gaps can surface, especially during busy periods or shift changes. Occasional food quality concerns and one-off miscommunications remind that even well-regarded facilities must be evaluated on how they respond when issues arise. These aren't universal condemnations of the overall environment, but they are important signals: ask pointed questions about staff-to-resident ratios, training standards, and how the facility monitors and learns from missteps. The reality is that strong culture and stability help, but they do not guarantee perfection.

For decisive action, approach Twin Lakes with a concrete checklist. Request a current staffing snapshot for memory care and general units, and ask to observe a shift in the memory care area to see how caregivers interact, how meals are handled, and how safety protocols are executed. Review sample menus and inquire about residents' comfort with meals, as nutrition quality often correlates with overall wellbeing. Speak with a few families of memory care residents about day-to-day communication, responsiveness, and the transparency of billing and benefits. Lastly, plan multiple visits at different times to gauge consistency and to compare with alternatives in the region, ensuring there is an option that aligns with the resident's specific needs and the family's expectations for proximity and responsiveness.

In the end, Twin Lakes Care Center offers a compelling mix: a clean, friendly environment, a stable, loyal staff, and a distinct, well-regarded memory care program, backed by administrative support that helps families navigate transitions with confidence. It is a strong fit for those who value continuity, clear communication, and a calm memory care setting, even if it requires considering distance. Families that require near-perfect consistency in every moment or insist on a closer geographic location may prefer to explore other options. For most traditional, memory-focused needs, with diligent evaluation and clear questions, Twin Lakes emerges as a sound, practical choice worth serious consideration.

This part of San Augustine, Texas, offers a variety of amenities that cater to senior living. With several pharmacies in the area such as San Augustine Drug Co and Walmart Pharmacy within a short driving distance, accessing medication and healthcare services is convenient. Additionally, there are multiple dining options like The Fat Cow Cocina Mexicana and Hart Of Texas Grill for enjoyable meals. Places of worship such as Southern Baptist Convention and St Augustine Catholic Church provide opportunities for spiritual connection and community involvement. For medical care, facilities like The Heart Institute of East Texas and Primary Care - Baylor St. Luke's Medical Group are easily accessible. Parks like Pine Park Upc offer green spaces for relaxation and outdoor activities. Overall, this area offers a peaceful and welcoming environment with essential services readily available for senior residents.

Restaurants

• The Fat Cow Cocina Mexicana (0.1 miles)
• Hart Of Texas Grill (0.2 miles)
• El Potosino (0.7 miles)
• Pinto Pony Cookie Factory (0.7 miles)
• Las Palmaz Restaurant (0.9 miles)
• Taqueria Toribio (0.9 miles)
• El Jiro Mexican Restaurant (0.9 miles)

Pharmacies

• San Augustine Drug Co (0.1 miles)
• CVS Pharmacy (19.2 miles)
• Walmart Pharmacy (19.4 miles)
• Brookshire Brothers Pharmacy (19.9 miles)

Places of Worship

• Southern Baptist Convention (0.1 miles)
• Church of Christ (0.1 miles)
• Church by Christ Jesus (0.2 miles)
• St Augustine Catholic Church (0.2 miles)
• Memorial Presbyterian Church (0.2 miles)
• First Pentecostal Church of San Augustine (0.4 miles)
• Bell Chapel Baptist Church (0.4 miles)

Physicians

• The Heart Institute of East Texas (0.3 miles)
• Primary Care - Baylor St. Luke's Medical Group (Hospital St) - San Augustine, TX (0.6 miles)
• El Camino Real Internal Medicine Clinic (0.6 miles)
• East Texas Medical Clinic PA (17.4 miles)
• Texas Quick Care (18.6 miles)
• The Heart Institute of East Texas (18.6 miles)
• Golden Eye Clinic (19.1 miles)

Hospitals

• Memorial Medical Center (0.4 miles)
• Sabine County Hospital District (20 miles)
• Sabine County Hospital (20 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)
• U-Haul (1.5 miles)
• U-Haul Neighborhood Dealer (1.5 miles)
• Robison Taxidermy (16 miles)
• U-Haul Neighborhood Dealer (18.6 miles)
• U-Haul (18.8 miles)
• Enterprise Rent-A-Car (19.3 miles)

Parks

• Pine Park Upc (16.5 miles)
• Shelby County Courthouse Square (18.7 miles)
• Center Mini Park (19.6 miles)

Cafes

• Angela's Country Cafe (19 miles)
• Donut Palace (19.8 miles)
• Sabean's Coffee & Creamery (20.2 miles)