Wurzbach Nursing and Rehabilitation

Pros

• The administrator is wonderful and commits to providing exceptional service.
• The DON is equally amazing in leadership.
• The TX nurse is highly skilled and attentive to patients.
• The staff consistently puts residents' needs first.
• Admissions and all departments collaborate to ensure smooth admissions and comprehensive care.
• The facility communicates exceptionally well with families and the staff are compassionate, dedicated, and knowledgeable.
• Nurse Patti provides regular updates to families and addresses concerns.
• The staff are patient, caring, and engage residents in activities, creating a warm, home-like atmosphere.

Cons

• One reviewer described the facility as "Horrid."
• Another reviewer stated the home was unprofessional and negligent after their mother-in-law reportedly escaped through two locked doors and was found four miles away, with injuries and police involvement.

Review

Wurzbach Nursing and Rehabilitation emerges in these reviews as a facility defined by strong leadership, dedicated caregiving, and a culture that places residents and their families at the center of daily operations. Several readers repeatedly highlight the administration as a model of responsiveness and hands-on involvement, with a prominent sense that the care team is aligned around a common mission: to provide exceptional service with kindness, competence, and dignity. The administrator is described as present and engaged, and the director of nursing is praised as equally capable in guiding clinical care. The atmosphere is consistently portrayed as one where patients' needs come first, and where the staff's professional integrity shows in their everyday actions, from nursing to wound care, therapy, and support services.

Admissions experience and ongoing communication stand out as consistently positive themes. One reviewer recalls a smooth admission process, followed by seamless coordination across departments - Admissions, Therapy, wound care, nursing, CNAs, housekeeping, and administrative leadership. The sense conveyed is that the whole campus collaborates to ensure a cohesive treatment plan, with regular updates that keep families informed. Several reviewers emphasize how responsive the team is to questions and concerns, and how staff members across roles - BOM, SW, DON, and the administrator - tend to become involved in care, creating a "home-like atmosphere" that feels supportive to families during what can be a stressful transition.

The personal stories are a through-line in these testimonials. A brother transitioning from another skilled nursing facility to Wurzbach is described as experiencing a remarkable improvement in his condition within a week, underscoring praise for the facility's commitment to patient-centered care and strong communication with families. Across multiple accounts, families express gratitude for the care their loved ones receive, noting the compassion, dedication, and knowledge of the nursing and therapy teams, alongside the attentiveness of housekeeping and administrative staff. There is a clear sense that Wurzbach has built a culture where caregivers invest themselves in residents' well-being, often going above and beyond to ensure comfort, safety, and continuity of care.

Several named staff members appear repeatedly as linchpins of quality care. Patty Tullos, an LVN, is singled out for her role in guiding her sister's recovery with patience, compassion, and professional care that families say substantially contributed to improved outcomes. The praise extends to the broader nursing team - named individuals such as Kat, Maria, Ezra, Irma, Yvette, and others - along with CNAs and therapists who are described as attentive, capable, and genuinely invested in residents' daily lives. Families also commend the administrative team, including Tammy the DON, and a scope of staff who keep families updated, engage in activities, and maintain a high standard of cleanliness and organization throughout the building. The sense from these accounts is that staff members are not only performing tasks but forming meaningful connections that provide reassurance to loved ones.

Beyond clinical care, several reviews emphasize the quality of daily life at the facility. Families describe a clean, well-maintained environment where daily activities and exercise are readily available, contributing to residents' overall well-being and a sense of normalcy. The rehab team is portrayed as supportive, with a focus on helping residents regain or maintain function so that they can return home when possible. The social aspects - play, activities, and engagement with residents and families - are highlighted as areas where staff go the extra mile, with examples of staff participating in celebrations and facilitating interactions that build rapport and comfort for those living with dementia or cognitive challenges.

The narrative also includes heartfelt expressions of gratitude and blessing for the staff's dedication. Many reviews close with thanks and appreciation for the care teams and administrators, underscoring how the facility has become a trusted place for families during times of need. The tone across these messages is consistently warm and hopeful, portraying Wurzbach as more than a nursing home - it is described as a community that supports families, respects residents' dignity, and strives to maintain a sense of normalcy and safety for those who call it home.

However, not all feedback is uniformly positive. A few reviewers offer stark cautions or criticisms that underscore the complexity of long-term care. One brief but striking entry simply states "Horrid," indicating that experiences can diverge significantly across cases or personalities of individual staff members and shifts. The most serious concern appears in a review describing a frightening safety incident: a family member alleges that a loved one was able to "break out" of the facility through two locked doors and was found far from the campus, with injuries noted. The reviewer characterizes this as highly unprofessional and negligent and urges potential families to be mindful of safety. Another reviewer recounts a brief two-day stay for a parent, with the implication that the stay did not meet expectations and ended abruptly, leaving the family with mixed feelings about the care environment.

Against this backdrop of praise and concern, the overarching impression is that Wurzbach Nursing and Rehabilitation is a place where many families experience outstanding, compassionate care delivered by a team of engaged professionals. The facility is repeatedly credited with clean facilities, open communication, and a culture that prioritizes residents' well-being. It is also clear that the staff's impact goes beyond clinical tasks; many reviewers describe a sense of family, consistent updates, and genuine acts of kindness that help families feel connected and reassured about their loved ones' safety and quality of life. Yet the presence of serious safety concerns in one review serves as a reminder that, like any care setting, there are days and cases that challenge even the most well-intentioned teams, and underscores the importance of ongoing vigilance, accountability, and continuous improvement in resident safety and protection.

In sum, the collection of reviews paints a nuanced portrait of Wurzbach Nursing and Rehabilitation: a facility with remarkable leadership and a patient-first ethos, where many residents receive compassionate, attentive, and competent care that families deeply appreciate and publicly commend. At the same time, the assembled feedback acknowledges that strong performance is not universal and that safety concerns must be addressed promptly and transparently. Taken together, these voices illustrate a community striving to balance empathy, excellence, and accountability in the daily, lived experience of long-term care.

This part of San Antonio, Texas, is a hub for medical services with various physicians' offices and hospitals located within close proximity. The area offers convenient access to healthcare facilities such as Physicians Plaza II, St Luke's Baptist Hospital, University Hospital, and Methodist Hospital. Additionally, there are several pharmacies nearby for easy medication management. In terms of recreation and dining options, residents have access to parks like the Medical Center Volleyball Courts and Phil Hardberger Park, as well as a variety of restaurants ranging from Mediterranean to Mexican cuisine. For entertainment, there are theaters like Cinemark San Antonio 16 and Regal Huebner Oaks & RPX within a short drive. Overall, this area provides a mix of essential services and amenities for senior living in a convenient location.

Physicians

• Physicians Plaza II (0.2 miles)
• San Antonio Preventive & Diagnostic Medicine (0.3 miles)
• HealthTexas Primary Care Doctors (Wurzbach Clinic) (0.4 miles)
• Alamo City Mri (0.4 miles)
• Gastroenterology Clinic Of San Antonio (0.4 miles)
• Methodist Cardiology Clinic of San Antonio-Transitional Clinic (0.5 miles)
• Gastroenterology Consultants of San Antonio (0.9 miles)

Hospitals

• St Luke's Baptist Hospital (0.3 miles)
• University Hospital (0.7 miles)
• Methodist Hospital (0.7 miles)
• University Hospital Sky Tower (0.7 miles)
• Audie L. Murphy Memorial VA Hospital (0.7 miles)
• Audie L Murphy Memorial Veterans Hospital (0.8 miles)
• Foundation Surgical Hospital Of San Antonio (1.3 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)

Parks

• Medical Center Volleyball Courts (1 miles)
• Phil Hardberger Dog Park (4.4 miles)
• Phil Hardberger Park (4.5 miles)

Restaurants

• Pasha Mediterranean Grill (1.1 miles)
• McDonald's (1.2 miles)
• Mama Margies Mexican Restaurant (1.2 miles)
• Jason's Deli (1.3 miles)
• Sushi Zushi (1.4 miles)
• Alamo Biscuit Company & Panaderia (1.4 miles)
• Las Palapas (1.4 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (5.2 miles)

Theaters

• Cinemark San Antonio 16 (2.2 miles)
• Regal Huebner Oaks & RPX (2.2 miles)
• Alamo Drafthouse Park North (4.4 miles)

Places of Worship

• St George Episcopal School (3.2 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (4 miles)