Healthsouth Rehabilitation Institute Of San Antonio

Pros

• The nursing and tech staff were great, and the doctor was very nice and aware of medical issues.
• The facility was clean, and staff consistently greeted and acknowledged everyone in the halls.
• The three-week rehabilitation stay was described as the best experience in a care facility in San Antonio, with responsive staff.
• The nurses, aides, OT/PT staff were kind and attentive, creating a positive environment.
• The dietitian worked with her to ensure nutrition that was both appropriate and enjoyable.
• The therapists were highly skilled and compassionate, providing effective treatment that supported recovery.
• The team administration was efficient and handled logistics seamlessly.
• The facility and staff were repeatedly praised as wonderful, with high recommendations.

Cons

• They claim injections were given to their mom without her knowledge.
• They allege the names of medications being administered were withheld.
• They report unidentified staff sending texts instead of calling to communicate.
• They describe the case manager as unresponsive and poor at providing updates.
• They state a loved one was left in a soiled diaper for hours and the room wasn't cleaned promptly.
• They say some nurses were rude, unprofessional, and cared little about patient well-being.
• They allege neglect of a Black patient and that the facility worsened her condition.
• They report a death resulting from delays in communication and medication management.
• They warn others not to use the facility, calling it money-driven with poor continuity of care and family communication.
• They describe inappropriate use of restraints/locking down a patient and giving excessive or unsafe medications.

Review

This community is best suited for older adults who need intensive inpatient rehabilitation with a clear goal of returning home. When therapy is the priority, this facility consistently delivers strong results through aggressive physical and occupational therapy, with speech therapy often available as part of the program. Reviewers repeatedly cite skilled therapists, a busy, structured daily schedule, and measurable gains in mobility and independence. For families seeking a rehab-focused environment where progress is measurable and discharge planning is central, the setting offers a practical path back to daily life with supportive staff guiding the way.

But families should explicitly consider alternatives if memory care needs, fragile medical oversight, or consistent, transparent communication are non-negotiables. Several reviews flag gaps in case management and family communication, including delayed updates and uneven follow-through during discharge planning. Instances of medication handling concerns,?atient safety worries, and perceived inconsistency among nurses and aides underscore a risk profile that does not fit every situation. For patients with complex cognitive needs, or for households relying on steady, proactive family involvement to navigate care transitions, a facility with uniformly reliable oversight may be preferable.

The strongest argument for this community rests on its rehab strengths: top-tier PT/OT teams, attentive nursing staff in many shifts, and a clean, well-organized environment. Many patients report substantial functional improvements, faster regain of independence, and the ability to go home with confidence. The pace and quality of therapy are repeatedly described as the core value, and when the medical team is engaged, families feel that medical issues are addressed promptly. Additionally, the atmosphere - clean facilities, responsive therapists, and a clear emphasis on rehabilitation - helps patients stay motivated and focused on recovery goals.

That said, the most meaningful drawbacks appear in the realm of day-to-day operations and continuity of care. Repeated anecdotes describe inconsistent communication with families, uneven case-management support, and situations where critical updates or discharge decisions did not reach loved ones in a timely fashion. Some reviews recount serious safety lapses - delays in recognizing infections, questions about medication administration, or the perceived speed at which patients are discharged. Such reports are not universal, but they signal that quality can hinge on which staff members are on duty and how closely families monitor the care plan.

To navigate these realities, families should demand concrete assurances before admission and plan for proactive involvement. Request regular, centralized updates from a designated case manager, and insist on a formal care conference that includes family members and the treating physicians. Confirm medication administration protocols, daily nursing coverage, and a clearly articulated discharge timeline with contingencies if conditions change. It is also prudent to align home health or outpatient therapy services in advance, ensuring a seamless transition and ongoing support once the patient leaves the facility.

Bottom line: for rehab-focused care with the strongest potential for meaningful mobility gains and a path back home, this HealthSouth/Encompass facility is a sound option. The program's therapeutic prowess and professional staff can deliver excellent outcomes, often accompanied by positive personal connections with caregivers. However, the variability in case management and the occasional safety and communication gaps mean that families must enter with clear expectations and a plan for aggressive oversight. If dependable, proactive family involvement and consistent medical oversight are essential, this facility can be a very effective choice; if those elements cannot be guaranteed, exploring alternatives with closer, more uniform family engagement may be warranted.

This area of San Antonio, Texas is a convenient and bustling neighborhood with several hospitals within close proximity, including Foundation Surgical Hospital Of San Antonio and University Hospital. There are also various medical practices nearby such as Aurora Clinic and Gastroenterology Consultants of San Antonio. The dining options in the area range from local favorites like Alamo Biscuit Company & Panaderia to popular chains like Jason's Deli. Pharmacies such as CVS and Walgreens are easily accessible for any medication needs. For entertainment, residents can enjoy movies at Regal Huebner Oaks & RPX or explore the nearby parks like Medical Center Volleyball Courts. Overall, this neighborhood offers a mix of healthcare services, dining options, and recreational activities making it a convenient and comfortable place for senior living.

Hospitals

• Foundation Surgical Hospital Of San Antonio (0.4 miles)
• St Luke's Baptist Hospital (1.2 miles)
• Audie L. Murphy Memorial VA Hospital (1.4 miles)
• University Hospital (1.4 miles)
• University Hospital Sky Tower (1.4 miles)
• Audie L Murphy Memorial Veterans Hospital (1.4 miles)
• Methodist Hospital (1.5 miles)

Physicians

• Aurora Clinic (0.5 miles)
• Retina Associates of South Texas, P.A. (0.6 miles)
• Jefferson Family Practice (0.6 miles)
• Gastroenterology Consultants of San Antonio (0.6 miles)
• Alamo City Mri (0.7 miles)
• Medical Center Ophthalmology Associates (0.7 miles)
• MacGregor Medical Center (0.7 miles)

Restaurants

• Alamo Biscuit Company & Panaderia (0.5 miles)
• The Magnolia Pancake Haus (0.9 miles)
• Pasha Mediterranean Grill (1.2 miles)
• Mama Margies Mexican Restaurant (1.2 miles)
• Jason's Deli (1.3 miles)
• McDonald's (1.4 miles)
• Sushi Zushi (1.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• B D Rx (2.2 miles)

Theaters

• Regal Huebner Oaks & RPX (1.5 miles)
• Cinemark San Antonio 16 (2.7 miles)

Parks

• Medical Center Volleyball Courts (1.7 miles)
• Phil Hardberger Dog Park (4.5 miles)
• Phil Hardberger Park (4.5 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (4.4 miles)

Places of Worship

• St George Episcopal School (3.7 miles)