Cambridge Health And Rehabilitation Center - Richmond

Pros

• The therapy at Cambridge Health and Rehabilitation Center is excellent, and the staff is warm and friendly.
• The facility was clean, with nice private rooms, which contributed to an overall positive experience.
• The knowledgeable staff took the time to assist families in finding appropriate care for their loved ones.
• Family members felt that the facility communicated well about their loved ones’ care, addressing any concerns promptly.
• Several visitors expressed satisfaction with the care provided to their family members, recommending the facility to others.
• Nurses at the center were noted to be nice and attentive, creating a patient-friendly environment.

Cons

• The facility lacked proper communication, with family members being left uninformed about critical health issues like Covid exposure.
• Many staff members appeared disengaged and spent more time socializing than attending to residents' needs.
• Patients experienced inadequate care, leading to recurrent medical issues such as UTIs.
• The cleanliness of the facility was subpar, with dirty showers and old, dingy furniture noted by multiple reviewers.
• There were significant delays in administering medication and serving meals on time, indicating poor management and organization.
• The administrator demonstrated a lack of competency in managing the facility effectively.
• Family members expressed frustration over reimbursement processes taking too long and being poorly managed.
• Residents experienced severe anxiety without appropriate support from the staff during critical times.

Review

The experiences shared by families regarding Cambridge Health and Rehabilitation Center paint a complex and often troubling picture of the facility. While some individuals have had positive interactions and outcomes, a significant number of reviews reflect deep dissatisfaction with the care and management provided at this rehabilitation center. This juxtaposition raises concerns about the consistency of care and accountability within what should be a supportive environment for patients seeking rehabilitation.

In 2019, one reviewer expressed satisfaction with their father's rehabilitation experience at Cambridge. They highlighted that he received quality care during his stay. However, this favorable impression stands in stark contrast to their mother's experience in October 2023, which they described as disastrous. Faced with severe anxiety following her husband's death, her condition was seemingly mishandled, culminating in multiple trips to the emergency room as the staff struggled to provide appropriate support for her emotional needs. The reviewer noted an alarming lack of attentiveness from staff members who appeared more focused on socializing than attending to patients' needs. Furthermore, they criticized both the physical condition of the facility—characterizing it as old and dingy—and administrative incompetence regarding financial reimbursements, which further compounded their frustrations.

Another reviewer echoed sentiments of poor communication from staff when a loved one contracted COVID-19 during their stay. Despite acknowledging the highly contagious nature of the virus, they reported being uninformed about their family member's diagnosis until contacted by an external nurse practitioner rather than facility personnel. The lack of prompt communication left them feeling neglected and unheard; even follow-up inquiries went unanswered. This absence of effective communication appears to be a recurring theme among dissatisfied reviewers, underscoring its importance in patient care settings where families rely heavily on updates regarding loved ones’ health status.

Conversely, not all experiences at Cambridge were negative. Some patrons praised aspects such as cleanliness and warmth from staff members during prior visits or stays. One former patient expressed gratitude for excellent therapy services that significantly improved their strength post-rehabilitation while noting a clean environment and accommodating nursing staff—a stark contrast to other accounts highlighting negligence or inadequate responses to urgent health needs.

A few reviews offered insights into patient-centered practices that were appreciated by families navigating complex healthcare situations involving Alzheimer’s disease or aftercare following surgeries. For instance, one committed visitor reported that any concerns raised about their mother-in-law’s care were promptly addressed by knowledgeable staff members who maintained open lines of communication throughout visits. Such praise underscores that there are indeed pockets of competency within the facility but suggests inconsistency across experiences depending on specific circumstances or shifts.

However, several caregivers voiced strong concerns over basic hygiene protocols and overall quality of life for patients requiring specialized attention due to chronic conditions or significant disabilities resulting from strokes or other medical incidents. One particularly distressed spouse recounted observing dirty facilities leading to recurrent urinary tract infections for her husband while also facing challenges ensuring timely medication administration—a fundamental expectation for any healthcare provider tasked with managing vulnerable populations.

In conclusion, while some reviewers have experienced satisfactory levels of care at Cambridge Health and Rehabilitation Center—with particular appreciation shown towards therapy services—the prevailing narrative across many voices reveals shortcomings surrounding effective communication, adequate staffing levels, cleanliness standards, administrative efficacy regarding billing matters, and skilled nursing capabilities essential for those facing complex health challenges like dementia or multi-stroke recovery scenarios. These contrasting perspectives serve as critical indicators for potential residents and their families evaluating options within the realm of rehabilitative care.

Restaurants

• Whataburger (0.4 miles)
• Mimi's New Orleans Cafe & Oyster Bar (0.9 miles)
• Burger King (1.3 miles)
• Tsukiji Japanese Restaurant (1.3 miles)
• Salata (1.4 miles)
• Chili's Grill & Bar (1.4 miles)
• Panda Express (1.4 miles)

Pharmacies

• C-Med Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Target Pharmacy (1.2 miles)
• Ocusoft (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Brazie Hybrid Pharmacy (1.9 miles)

Physicians

• Walter Holmsten, MD (0.9 miles)
• Pediatric Center (1.1 miles)
• Houston Eye Associates (1.1 miles)
• South Texas Pain & Health Management (1.1 miles)
• KRB Dentistry (1.1 miles)
• South Texas Medical Clinic (1.4 miles)
• Brazos Eye Center (1.5 miles)

Theaters

• Cinemark Rosenberg 12 (1.2 miles)
• Regal Grand Parkway ScreenX & RPX (7.4 miles)
• AMC First Colony 24 (8.1 miles)

Places of Worship

• San Felipe Baptist Association (2.4 miles)
• River Pointe Church (3.5 miles)
• Holy Rosary Catholic Church (3.6 miles)
• Parkway United Methodist Church (5.3 miles)
• Houston Principal Jamatkhana (7.6 miles)

Parks

• George Park (2.9 miles)
• Sunset Park (3.3 miles)
• Brazos Bend Extended Day (4.4 miles)
• New Territory Pecan Park (5.6 miles)
• Sardar Patel Stadium (7.5 miles)

Hospitals

• Oakbend Medical Center (3.2 miles)
• Sugar Land Surgical Hospital (7.6 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (6.9 miles)
• BlendIn Coffee Club (8.7 miles)