The Delaney at Parkway Lakes

Pros

• The staff at The Delaney consistently demonstrate kindness and attentiveness, making residents feel cared for like family.
• Residents appreciate the delicious food options and the accommodating service provided during meal times.
• The facility is praised for its cleanliness, beautiful decor, and overall inviting atmosphere.
• Many residents enjoy a variety of activities that keep them socially engaged and active within the community.
• Family members express gratitude for the close proximity of The Delaney to their homes, making visits convenient and enjoyable.
• New residents are welcomed warmly, often with a personal touch that makes their transition smoother.
• Positive experiences with home health care services reflect the compassionate approach of the staff towards residents' needs.
• Overall satisfaction with living at The Delaney is echoed by families who feel confident in recommending it to others seeking assisted living options.

Cons

• The staff promised services that they did not intend to provide, leading to disappointment regarding meal options and activities.
• Communication with family members was lacking after the initial payment was received.
• There were issues with maintenance, including a delayed thermostat replacement that left the room too cold for over a week.
• The food quality was poor, especially for dietary needs, and there were complaints about the overall dining experience.
• A caregiver was reported to be rude and yelled at a resident, indicating a lack of professionalism among some staff members.
• The loved one experienced isolation due to Covid without adequate meal service during that time.
• Billing issues arose, including overcharges and failure to set up auto drafts as promised.
• Residents' care levels were not communicated properly, leading to confusion and concern among families.

Review

The Delaney at Parkway Lakes has garnered a mixed bag of reviews from families and residents, reflecting a wide range of experiences. For many, the facility exemplifies a sense of warmth and community that feels almost familial. One family noted that from their very first visit, they felt as if they were home among relatives due to the kindness and attentiveness of the staff. They appreciated how the staff went above and beyond to accommodate their needs by securing two adjoining apartments for their loved ones. The prompt response to maintenance issues added to the positive experience, reinforcing the impression that care and comfort are prioritized.

Another reviewer shared a similar sentiment regarding the supportive environment at The Delaney. Their mother-in-law was reportedly thriving in her new setting, boasting about her proud ownership of her living space while actively engaging with family during visits. With onsite physical therapy and regular hair appointments, it was clear she felt well cared for by an attentive team. The food quality also received compliments for being tasty—a salient point for many transitioning seniors who prioritize meal quality in their daily lives.

However, not all experiences have been uniformly positive. A different perspective emerged from a family whose loved one faced challenges during her stay due to health complications arising from isolation protocols, specifically related to COVID-19 guidelines. This situation highlighted significant issues with food quality and service delivery during critical times when support was needed most. Instances like this suggest that while some staff members exhibited genuine care, inconsistencies in service can lead to disillusionment among families relying on these essential services.

Further emphasizing this dichotomy is feedback about communication between staff and family members once payment has been finalized. While some families reported feeling welcomed and informed initially, others expressed frustration with poor communication regarding their loved one's care levels after moving in—a critical area where clarity can make all the difference in peace of mind for families trying to navigate complex medical situations.

Despite complaints concerning food quality—specifically regarding its suitability for dietary restrictions—the overall consensus suggests that many residents found value in both social activities and amenities offered at The Delaney. Regular events such as bingo games, movie nights, and outdoor activities helped ward off feelings of isolation often experienced by residents in senior living communities. Some families felt these offerings fostered a vibrant community life where friendships could blossom amid shared experiences.

In contrast, concerns around staff training surfaced among some reviews; instances were documented wherein rude behavior or lack of coordination resulted in stress for both residents and their families. Promises made during initial tours about facilities or specific programs were not always met in practice once transition into residence occurred—a red flag for prospective clients who may seek assurance before making significant commitments.

Ultimately, opinions on The Delaney vary substantially depending on individual experiences navigating its services. While many praised its communal feel, caring staff members, engaging activities, and clean environment as top-notch qualities worthy of recommendation; others underscored crucial shortcomings regarding consistency of care practices or responsiveness during emergencies. Prospective residents should carefully weigh these elements against personal requirements as they consider whether this community can adequately meet their unique needs—particularly when it comes to health-related support structures within assisted living environments.

This part of Richmond, Texas offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With multiple dining options such as Chick-Fil-A, Pablo's Mexican Kitchen, and various cafes like Starbucks and Panera Bread, residents can enjoy a diverse selection of food choices. Additionally, the area provides easy access to pharmacies like Walgreens and CVS, ensuring that medical needs are met promptly. For entertainment, there are theaters like Regal Grand Parkway ScreenX & RPX and AMC Katy Mills 20 nearby. Places of worship such as Redeemer Community Church and Life Church cater to spiritual needs, while parks like Sardar Patel Stadium offer recreational opportunities. In case of emergencies or routine healthcare needs, Memorial Hermann Katy Hospital is conveniently located within a reasonable distance. Overall, this area provides a mix of amenities that can contribute to a comfortable senior living experience in Richmond.

Restaurants

• Chick-Fil-A (0.9 miles)
• Star Cinema Grill (2.2 miles)
• Pablo's Mexican Kitchen (2.4 miles)
• McDonald's (2.9 miles)
• Chick-Fil-A (3.1 miles)
• Taco Bell (3.1 miles)
• Chipotle Mexican Grill (3.1 miles)

Theaters

• Regal Grand Parkway ScreenX & RPX (1.5 miles)
• AMC Katy Mills 20 (6.4 miles)
• Cinemark (6.6 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• Kroger Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Kroger Fuel Center (3.4 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• Starbucks (3.5 miles)
• Shipley Do-Nuts (3.8 miles)
• Starbucks (4.3 miles)
• Panera Bread (6.7 miles)

Physicians

• Pediatric Center (2.1 miles)
• MD Kids Pediatrics - Richmond Lakes (3.4 miles)
• Robert Malone, MD (3.4 miles)
• Cinco Family Medicine (3.6 miles)
• Texas Children's Pediatrics Cinco Ranch (3.6 miles)
• Cinco Ranch | Kelsey-Seybold Clinic (4.6 miles)
• Katy Family Physicians (5.6 miles)

Places of Worship

• Redeemer Community Church (3.6 miles)
• Life Church (5.2 miles)
• Current ...A Christian Church (5.7 miles)
• Second Baptist Church, West SecondKids (6.7 miles)

Parks

• Sardar Patel Stadium (3.9 miles)
• George Park (6.1 miles)
• Pine Park (6.3 miles)

Hospitals

• Memorial Hermann Katy Hospital (6.8 miles)